Lucy & Yak Anmeldelser 877

I never received and order (due to Royal Mail) once I informed Lucy and yak they were on it straight away and issued a refund. Excellent service

Its taken me a long time to write this review, i wasn't going to but i think to many women accept that they're body is the issue.

I used to LOVE Lucy and Yak, so after having my baby I thought the thing to get myself back to dressing like myself was to treat myself to some new L&Y. WRONG I wear a UK 12-14 in every shop/website i use, I can even fit in to Childrens age 16 from next, so when not only the size chart but the advisor over email told me I'd need a size 22 at minimum I was so confused! As I said, I'd just had my first baby, so i was adjusting to my new body, I as a result of pinning hopes on your brand to give me that boost,have taken more time than I would like to disclose to finally realise my body is not the issue, your clothing is, the way you value your customers has gone. I dont care what number the label reads, I care that your clothing is telling me I need 4-5 sizes bigger than EVERYWHERE else. The thought of someone who is actually a size 22 buying from you and being left feeling the way I was is awful. Thank you for causing me so much heartache in a very vulnerable stage

Money> Ethics? Right?

Superb thank you. I had a fault on My jumpsuit. I contacted them and had a reply and replacement straight away. Thank you

It’s great to see the transparency of the company when it comes to sustainability as that is something important to me. There is a bit of a limited selection of styles, not many tapered pants. Sizing was personally the most difficult. If I went by body measurements, it did not fit although it could be an error on my end when measuring. I made two attempts to get the right size before deeming it a lost cause. They did reach out to ask about my measurements to give sizing recommendations for the pants and other clothing I want to purchase which I see as a great remedy. However, I feel as though I’ve lost enough money as a portion of my refund is used to pay for the shipping back. If I was in the UK, it might not be so bad but it’s decently expensive as a US resident. Customer service was very helpful when I accidentally swapped the return labels.

Love Lucy & Yak. Love supporting their mission of sustainability, and love their service & clothing.

I used a discount code and paid for the items. The order was then cancelled stating that the discount code should have been for somebody else! This very much appears to be a scam and I would stay far away from it. Especially considering you have to wait three to five days to get your money back!

Disappointed shop :( no bags or accessories:( why was this a decision to just get rid of any bags . Won’t be back

Lucy and Yak are brilliant. I have purchased numerous pairs of dungarees for my daughter and have now brought myself a pair ! The quality is amazing, the fit is perfect and the designs are stunning. Delivery is extremely quick and returns simple to complete (Only had to do this once when my daughter was brought two pairs of the same design for Christmas !) I have no negative comments to make about Lucy and Yak. Their customer service team are phenomenal and nothing is too much trouble. I could go on praising them forever. Well done Lucy and Yak, a perfect example of an excellent online experience.

I’m giving 5 stars because my issue was resolved! I sent back some items recently and when I got my refund I only received it on part of my return. I emailed and they replied pretty quickly and confirmed they had only received part of my return when I sent it all! I kept my receipt from the post office which by weight confirmed by the weight that I’d sent everything. Full refund was issued. Scary moment but all resolved. So happy. Just abit sad that happened. I have since returned other bits with no issues

I bought a Lucy and Yak Ragan Denim Jumpsuit and it ripped at the sleeve within 2 weeks, and has just ripped at my BUM after 2 months of wear. This jumpsuit was way too expensive for me to not even get 3 months of wear out of it? Why would you make a jumpsuit that cannot be worn for everyday physical activities? Absolutely baffling. I even sized up! I’m telling everyone I know to never buy lucy and yak i swear to god i’m so mad

Prodotti belli e buoni. Raccomando

Kat went out of her way to sort an issue I had (no fault of L&Y nor mine) but it was resolved super quickly. Thanks Kat!

Top notch services, and high quality clothes. They helped me with my return issue I faced immediately and that helped a lot.

No mater if it´s from the website or in store, it’s always a perfect experience. High quality items, friendly staff, and problems solved quickly (only happened once but customer service is top notch !

See you soon

Had to return a pair of jeans. The process went smoothly even with the re activation of a voucher. One of the assistants realised I need a petite size as I’m 5’2” and produced a pair of the same style which fitted perfectly. Very professional, very happy me!

Dear Lucy & Yak Team,

I wanted to share my heartfelt thanks for the genuinely wonderful experience I had at your paint workshop in the Spitalfields Market pop-up on Friday 23rd January @ 11-1.

From the moment I arrived, your team made me feel so welcome — especially Joe, the store manager, and Marina, his cheerful and approachable assistant. When the workshop started a little late, Marina immediately put us at ease, invited us to look around the beautiful store and greeted everyone with a warm, friendly smile.

When Joe arrived, he couldn’t have been more apologetic and attentive. He took the time to explain how the workshop would run, asked if we needed anything, and listened when I explained how nervous I was about painting on my special work dungarees. Rather than dismissing my concern, he kindly offered me a practice tote bag, even asking what colour I preferred — such a thoughtful touch.

His reassuring, patient, and genuinely caring manner — along with bringing us paints and offering cold drinks — made the afternoon truly special. Joe checked in at just the right moments to be supportive without hovering. I had the best couple of hours; I felt confident, creative, and genuinely happy — something I really needed after a tough week.

This experience has given me the confidence to personalise my Lucy & Yak dungarees and aprons with my own designs, and I couldn’t be more delighted with what I created. See photos attached.

Please could you pass this message on to head office and to Joe, and let him know how much his kindness and encouragement meant to me? I’d also love for Marina to be recognised for her warm, bright energy — her smile really sets the tone for a welcoming experience.

Emily was prompt and very professional.Thanks yakkers team 😊 🌺

Recently visited the Castleford Freeport store with my daughter and purchased items for my daughter who has nothing but praise for the design and quality of the clothes. My daughter loved the wide range and value for money, with the assistant being extremely helpful, sorry didn't get her name.

Fast response with resolution of query