Lowdham Leisureworld Anmeldelser 3 013

Making a decision to change a VW camper van to a larger van was a hard decision and we did not know where to start. We had visited three other camper/motorhome suppliers but were not impressed with the service. So Lowdhams was 4th on the list and Nathan was the first member of staff who showed us around. We were shown the options we had seen on the website without any pressure. Left to have a look at what was on offer, go back and forth to the different vans without time pressures. He gave us great advice, based on what our needs were and was incredibly helpful. He took photos of our van so he could get us a price from buyers. The next visit allowed us to complete our decision and via phone calls/ emails we were able to request additions and prices. We were fully informed all the way through the process of the purchase. Thorough demonstrations on the handover day. Although we are too busy at the moment to take up the offer, we will go back and have an over night stay at Lowdhams so we can try everything out. This is definitely a must as it will build confidence before we go further afield. A very attentive supportive service. Thank you!

Lowdhams couldn't do enough for us, even after a disappointment, which was nothing to do with Lowdhams, Kevin was absolutely brilliant, and went above and beyond , from start to finish.
All the staff were so helpful and friendly, from sales, the handover (thank you Paul!) the shop, and the cafe.
Fantastic dealership, cannot recommend highly enough.

Great service and support with our purchase

The buying process for our caravan was excellent and, on that experience alone, I would have given 5 stars. However, shortly after collection we noticed an issue and reported it. We were told someone from the service team would be in contact, but despite chasing again, we have still heard nothing. We were warned by several people that this company is great at sales but very poor with aftersales and service. Unfortunately that is exactly what we are experiencing.

Great service from Caroline Allton , patiently sorting out all our queries and when the answer wasn’t known she sought out an expert to provide it, quickly and efficiently rather than being tempted to bluff. All other staff we came across were similarly helpful. Staying over after purchase should be very strongly encouraged. We weren’t going to, but it helped us pick up on minor points. Bonus was being able to use the cafe for superb breakfast! Shop is generally very reasonable with the 5% discount included and compares favourably with internet for the majority of items.
I do worry about using the service dept given the multitude of recent reviews ( I should emphasise I have zero experience of using this and the extras fitted were all done to a high quality) but am reassured that this has been recognised and is apparently being actively addressed.

Great dealer to buy from. No hard selling.Every person we came across was fab. It’s how dealers should be

Very professional service!
Jamie looked after us from start to finish, great knowledge and answered any questions that we had.
Everything was clear and easy to understand, we
Would recommend lowdhams to anyone!

Rang up for an insurance quote and were fobbed off saying they were far too busy and if we hadn't brought the caravan from them they can't give us one!
Well Lowdham I will go out of my way never to purchase a van from you in the future 👍

A quality and committed dealer that follows through on their commitments. We recently purchased an Eriba 600, which is a new entrant to the UK market from Eriba/Hymer based on the VW Crafter.

While there were a few minor points to address, the team simply got on with it and sorted them out.

Our sales contact, Nathan Rocket, was professional and did a good job fronting the handover video for the vehicle. Additionally, a shout-out to Ryan, the workshop manager, who made a necessary adjustment that allowed us to get the motorhome ready for use.

It’s a good team that ensures things are handled properly, without drama and without undue delay.

So we had a Swift Caravan which we purchased from Lowdhams in 2018, we decided it was time to take the plunge and switch to a Motorhome, we had decided against Swift as we had many issues with the Caravan, we had looked at other dealers at different models but ended up looking at Swift as they have so much more as standard for a very reasonable price.

So we ended up back at Lowdhams just to compare models with no intension to buy from them.

We got talking to the sales guy Richard Walsh and that all changed, so knowledgeable about all of the specifications and the technical aspects, lined vans up for us to consider models with heating and lighting on, came in on his day off to take us on a test drive and nothing was too much trouble.

So we chose the model Swift Escape Xtra 694 with the 60th edition pack, over and above again Richard arranged the 3 they had in stock to be lined up so we could do some initial QC and pick what we considered the best of the 3, I would recommend this if possible as we found a few small snags with the one we chose and these were then all sorted pre handover.

In my opinion all of the hard work and organisation that he put in for us made the other dealers we had visited look like amateurs.

We also learnt that Swift had improved build quality and so far we can confirm that the look and feel of our New Van is amazing.

Well done Lowdhams, Thank you Richard for making our experience such a pleasurable one and we are looking forward to many exciting trips away

Excellent and friendly service throughout. No pressure and time taken at all stages of the process to ensure we made the best decision for our needs. Fantastic handover experience with ample time given to allow us to fully understand the new campervan.

Had a habitation service today and was served by Kiran. It was all handled very efficiently from start to finish.

Buying a new campervan is a daunting experience but nothing was too much trouble for our salesperson Jamie. He dealt promptly with all our requests and queries very professionally and efficiently ensuring that the extras we had requested were installed liaising with the various tradespeople. He even contacted us after the vehicles had to been handed over to check if there was anything we needed clarifying after we had driven the vehicle home It is good to know that we can contact the company if we have any difficulties or queries. A first class service supported by Shirley during the handover. Well done.

They were great when we were buying our caravan, we have since changed our van from elsewhere, phoned up to book it in for service, told they only service vans that have been purchased from them!!!

Great service from the sales and handover teams.

Probably a bit early to review - the true test is when service is required. That said the sales experience was good, trade in price fair - on a par with other quotes - and delivery was as promised. Handover very good, we dealt with Bryan Johnston who was professional, helpful and friendly. At this stage we would go back to Lowdhams again.

We visited Lowdhams a number of times at their showroom in Gunthorpe, and their stands at the NEC over a period of years. We were impressed with how we were treated - no hard sales and how genuine the sales team came over when speaking to them.

We met Nathan at the Swift factory in Hull at their open day. We had a long conversation of our needs and wants regarding a motorhome/Camper. Nathan was very patient with us and put suggestions forward of various layouts of mohos/vans. With one of us being 6ft 5" we have great difficulty finding bed length, height, driving position etc. We finally worked out that a campervan would not give us the living space we needed so went down the moho route. We also established that to enable a 6ft 5" person to have a comfortable driving position the Ford Custom with a adjustable steering wheel and automatic was the way to go.

Fast forward a few months and we visited the Lowdhams stand at the NEC. We chatted to Nathan who remembered us from the Swift factory, and after some negotiation ended up walking away from the NEC putting a deposit on a Motorhome!

We can honestly say we have had a very positive all round experience with Lowdhams. On pick up day Paul went through everything with us. We even made a video of the walk through. Paul was very knowledgeable and answered all of our questions.

We are now part of the Lowdhams family, which is a lovely touch to be able to use their rally field and discount in the shop. Everyone we have dealt with from Nathan, Paul, the sales team and the ladies on reception have all been super helpful and friendly.

Would definitely recommend without hesitation, and plan to use Lowdhams for our service needs in the future.
Thank you all for excellent service.
John & Lisa

Brought a new Caravan from Lowdhams in Jan 2025 fantastic service from sales to dispatch and everyone in between , it’s just been in for its first year service and that’s gone smoothly and without a hitch ! Nothing but brilliant service and great communication as per normal . Throughly recommend .

Sales went fine, but the after sales is shocking. Once they have your money they wash their hands of you. Trying to get issues fixed is near impossible, they don't return calls, put obstacles in the way and are rude. I would not purchase from them again.

Bought a new campervan in Dec.24 which we both love and the sales staff were excellent.There was a few snagging issues which is common with new vehicles but the service department is very poor.It's difficult to talk to someone in there as they just leave the phone to ring.I had to get in touch with Truma myself(who were helpful)to get a new control panel supplied for the heater but some of the original issues have still not been resolved i.e.very slow flow at the kitchen tap and toilet flush.I was simply told ''that's how they are''which is not good enough.I have decided to get an independent service engineer to do the first service as I have lost confidence in the service department.This will invalidate the 2 year warranty but I think I can do most of the repair jobs better myself(or get a man in if I can't) for less money than the exorbitant cost of a habitation service at Lowdhams.I have already repaired the lounge table which collapsed.Lowdhams really deserve a 1 star rating but I have given them 2 stars because of the excellent sales staff.