Didn’t had to wait too long, clear instructions on which clinic is needed. Got through to correct clinic, was put through to delivery team. Lovely member of team, Julie checked all my contacts, and t... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Had to wait in a queue today, which is unusual. Luckily the gentleman went through all the data info as I'd forgotten to inform them of changes. Always helpful & polite staff able to resolve any issue... Vis mer
Selskapet har svart
The operator was a lovely woman, very friendly and wonderfully talkative, kept the mood light which was very much appreciated! The process was smooth and she did an amazing job job.
I spoke to Joe. He was extremely helpful and put me at ease. My CSYNC auto injector had malfunctioned and I was requesting a replacement. He sorted out my issue straight away by arranging for a replac... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
We’re one of the most experienced providers of specialist clinical care outside of hospital, in the UK. For nearly 30 years, we’ve pioneered access to clinical therapies outside of hospital, in patients’ homes and communities. Every day we’re helping patients live independently and take control of their life. We provide medication and specialist nursing for the greatest number of therapy areas and complex conditions, out of hospital. Our success is measured by the quality of our outcomes. For patients we know it’s the time and independence to live life to their potential alongside their condition, enabling time and flexibility to prioritise family life and work. For health professionals, it’s finding smarter solutions to work more effectively with resources to do the best for their patients. What we know, learn and share from treating more than 90,000 patients each year, inspires clinical breakthroughs for a changing world. It’s what we know.
Kontaktopplysninger
4,7
Enestående
1k anmeldelser
Ingen anmeldelsesinvitasjoner er registrert
Denne virksomheten har ikke oppfordret kundene, og anmeldelser er derfor kanskje ikke representative
Har svart på 95 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Joe my call handler was very helpful…
Joe my call handler was very helpful and great customer service
11. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Jordan,
Thank you so much for your review. We're really pleased to hear that Joe was helpful and provided you with great customer service. We really appreciate you taking the time to share your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Joe gentlemen was very helpful &…
Joe gentlemen was very helpful & friendly. Very nice service
11. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Sanya,
Thank you so much for your review. We're really pleased to hear that Joe provided such helpful and friendly service and that you found the experience very pleasant. We really appreciate you taking the time to share your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Very professional customer service made…
Very professional customer service made me feel very relaxed and easy to discuss my medication.
11. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Darren,
Thank you so much for your review. We're really pleased to hear that you experienced very professional customer service and felt relaxed and comfortable discussing your medication. We really appreciate you taking the time to share your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Very easy
Very easy, polite, speedy service. Great experience
9. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Wendy,
Thank you so much for your review. We're really pleased to hear that you found the service easy to use, polite, and speedy, and that you had a great overall experience. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Svar fra Lloyds Clinical
Dear Rob,
Thank you so much for your review. We're really pleased to hear that you found the team member helpful, understanding, and pleasant to speak with. We really appreciate you taking the time to share your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Had a lovely phone call from Julie
Had a lovely phone call from Julie, very helpful and friendly and got everything sorted perfectly.
8. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Sharon
Thank you for your kind feedback. We’re pleased to hear Julie was helpful and friendly, and that everything was sorted for you.
Kind regards
Patient Safety and Complaints Improvement Team.
Excellent customer service
Excellent customer service. Julie went through all the details with me and organised my deliveries for the same day.
7. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear patient,
Thank you for taking the time to leave a review. We are delighted to hear your positive comments about Julie, who assisted you with your delivery. We really appreciate your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Brilliant service
7. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Kate,
Thank you for leaving a review. We are very pleased to hear that you are happy with our service and really appreciate your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Thank you Lloyds Clinical
I would just like to thank everyone at Lloyds Clinical. When I began my new medication I was very unsure about taking it, however the home visit from the nurse was amazing and put all of my fears to rest. If I had any further questions there is always someone to talk to on the help line and if they can't answer your question straight away then they find out the information necessary and will call you back. The delivery staff are all so very friendly they arrive promptly with your medication and always make sure that you put it straight into the fridge. They are happy to replace my sharps bin, even if I didn't order one!! Everyone I have spoken to, from Nurse to delivery drivers have always been kind and supportive and that makes such a difference so thank you all at Lloyds Clinical.
5. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Claire
Thank you so much for leaving such a kind review. We’re delighted to hear about your positive experience with our nursing team and how they helped put your mind at ease during their training visit with you.
We're also really grateful for your kind comments about the service that both our dedicated Patient Services Team and our delivery drivers provide to you. We really appreciate your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
I am very happy with this service
I am very happy with this service
She explained well all the details
5. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Umme Habiba,
Thank you so much for your review. We’re really pleased to hear that you’re happy with the service and that everything was explained clearly and in detail. We really appreciate you taking the time to share your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
A new patient
As a new patient to the service I am, as yet, not completely aware of how things work. I wanted to organise a delivery of medication early due to holiday. I spoke to Karen who was fantastic. Kind, patient , informative and extremely helpful. Thank you so much.
5. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Sue,
Thank you so much for your review. We’re really pleased to hear that, as a new patient, you felt well supported and that Karen was able to help you organise your delivery ahead of your holiday. It’s wonderful to know you found her kind, patient, informative, and extremely helpful. We really appreciate you taking the time to share your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Great service got no problem with this…
Great service got no problem with this service wish my doctors was good as this
5. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Billy,
Thank you so much for your review. We're really pleased to hear that you’ve had a positive experience with our service and found everything to run smoothly. Your kind comparison is much appreciated, and we’re glad we could support you well. Thank you for taking the time to share your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Changing delivery dates
I telephoned today to change delivery date the young man was very helpful polite and friendly it makes such a difference it takes the stress out of health problems .a great team including the delivery staff
4. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Yvonne,
Thank you so much for your review. We're really pleased to hear that our team was able to support you in changing your delivery date and that you found the service polite, friendly, and helpful. It’s great to know that this helped reduce stress during what can already be a challenging time, and we’re glad you recognised the efforts of both our helpline and delivery teams. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
First time using this service and am…
First time using this service and am very impressed and happy with the help I received. Very professional and friendly.
4. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Katie,
Thank you so much for your review. We're delighted to hear that this was your first experience using our service and that you found the support professional, friendly, and helpful. We really appreciate you taking the time to share your positive feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
I am so glad i dont have to use there…
I am so glad i dont have to use there service anymore. The cant seam to understand that some people they deliver too work, and go out. Being told the day before the delivery when they are going to arrive is unhelpful. Especially as you cannot specify morning or afternoon. For me i was only able to get my delivery approximately 5 days out of the month due to my shift pattern. All they could do was change it from 8-6 to 9-5 as if that makes any real difference.
6. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Eric,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating delivery arrangements can be when balancing work and other commitments.
We recognise the concerns you’ve raised around delivery notice, time windows, and flexibility, and we appreciate you explaining the impact this had for you. We have requested further information so we can look into this appropriately and review whether improvements can be made to our delivery processes and communication.
Thank you for taking the time to share your experience, as feedback like this helps us identify areas where we need to do better.
Kind regards,
Patient Safety and Complaints Improvement Team
I required to call and arrange my…
I required to call and arrange my prescription delivery and spoke to Joe - who was very friendly, helpful and efficient.
Thank you 🤗
30. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Jane
Thanks for your lovely review! We’re glad to hear Joe was friendly, helpful, and efficient in arranging your prescription delivery.
Kind regards
Patient Safety and Complaints Improvement Team
I just had a phoncall with Julie
I just had a phoncall with Julie. She was amazing throughout the call. It was so nice she was so understanding and could relate. Very polite and friendly from start to finish, Excellent
30. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Dyann
Thanks so much for your great review! We’re really pleased to hear Julie made your call such a positive experience.
Kind regards
Patient Safety and Complaints Improvement Team
Excellent call manner
The lady who called was very professional yet warm and friendly in her conversation with me. It wasnt a call spouting medical jargen. She was very informative yet her manner was aware of making me feel comfortable and answering her questions that it seemed like a conversation not completing a check list. Five star service
29. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Victoria,
Thank you for taking the time to leave a review. We are delighted to hear your positive comments regarding our service. Your feedback is truly important to us and we are grateful you have taken the time to share your experience.
Kind regards
Patient Safety and Complaints Improvement Team
Always so helpful & friendly
Extremely friendly when calling to order my ms treatment. Very warm & understanding. It’s always nice to be able to talk to someone friendly when you’re already going through a lot. I think the person I got was called Karen if I remember correctly. Thank you.
29. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Bella,
Thank you for taking the time to share your experience with Karen form our Patient Services team. We're pleased to hear you are satisfied with our service and really value your feedback.
Kind regards Patient Safety and Complaints Improvement Team
Great customer service
I had some difficulties recieving my delivery, made a call to the team were extremely helpful spoke to Joel who looked after my requirements and has done his upmost to ensure everything works out
28. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Martyn,
We are sorry to hear about your initial challange and we’d like to thank you for sharing your feedback with us. We are thrilled to hear your positive comments about our Patient Services team who assisted you, and we are glad they were able to improve your experience.
Kind regards
Patient Safety and Complaints Improvement Team
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