Didn’t had to wait too long, clear instructions on which clinic is needed. Got through to correct clinic, was put through to delivery team. Lovely member of team, Julie checked all my contacts, and t... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I spoke to Joe. He was extremely helpful and put me at ease. My CSYNC auto injector had malfunctioned and I was requesting a replacement. He sorted out my issue straight away by arranging for a replac... Vis mer
Selskapet har svart
Had to wait in a queue today, which is unusual. Luckily the gentleman went through all the data info as I'd forgotten to inform them of changes. Always helpful & polite staff able to resolve any issue... Vis mer
Selskapet har svart
The score for this review is in relation to my experience with Sue who is part of the new patient team. I’d had trouble with my medication order and was feeling pretty upset about it. I spok... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
We’re one of the most experienced providers of specialist clinical care outside of hospital, in the UK. For nearly 30 years, we’ve pioneered access to clinical therapies outside of hospital, in patients’ homes and communities. Every day we’re helping patients live independently and take control of their life. We provide medication and specialist nursing for the greatest number of therapy areas and complex conditions, out of hospital. Our success is measured by the quality of our outcomes. For patients we know it’s the time and independence to live life to their potential alongside their condition, enabling time and flexibility to prioritise family life and work. For health professionals, it’s finding smarter solutions to work more effectively with resources to do the best for their patients. What we know, learn and share from treating more than 90,000 patients each year, inspires clinical breakthroughs for a changing world. It’s what we know.
Kontaktopplysninger
4,7
Enestående
1k anmeldelser
Ingen anmeldelsesinvitasjoner er registrert
Denne virksomheten har ikke oppfordret kundene, og anmeldelser er derfor kanskje ikke representative
Har svart på 91 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Lovely staff
18. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Alice
Thank you for taking the time to leave a review. We appreciate your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
After a short wait In the phone queue…
After a short wait In the phone queue my call was answered by Joe, he was pleasant to talk to and efficiently organised a timely delivery of my medication I am very happy with the service received today
18. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Patient
Thank you for your kind feedback! We're delighted to hear Joe was able to assist you promptly and make the process smooth. We'll be sure to pass on your compliments, it's great to know you’re happy with the service you received today.
Kind regards
Patient Safety and Complaints Improvement Team
Terrible app, long call wait, staff are helpful
Whilst staff are helpful, getting through to them in a reasonable time frame is impossible. As I write this review, I have been waiting in queue for 1 hour and 12 minutes! (I was finally answered after 2 hours 7 minutes!)
The app is useless. My foetnightly injections are delivered in a set of four, with the next delivery requiring scheduling when there are two injections left. Even based on me having one injection left, my next scheduled delivery on the app is still SIX to EIGHT WEEKS outside of that time. Customer service are very much aware of this issue, and advised "it would be rectified", but hasn't.
Last year, it did not take over an hour to get through to an advisor. Have LCH reduced their staff?
The only reason LCH has received two stars is how helpful the advisors are when you get through to them.
17. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Emerald
Thank you for your feedback. We’re very sorry to hear about your delays when trying to contact us.
This is not the level of service we aim to provide. We have requested further information so we can look into this properly and delegate the matter to the appropriate teams for investigation.
Thank you for bringing this to our attention.
Kind regards,
Patient Safety and Complaints Improvement Team
Great help from karen today to sort…
Amazing service . Once I got through Karen went above and beyond to sort out my delivery. Nothing was a problem and called back when she said she would.
16. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Stuart,
We’d like to thank you for your kind words and for sharing your experience with our Patient Services Team member Karen. Your feedback is important to help us recognise what we’re doing well and where we can continue to learn.
Kind regards
Patient Safety and Complaints Improvement Team
A lovely woman
A lovely woman, Judy helped me with getting my medication.
Thank you so very much.
16. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Patient,
Many thanks for leaving a review about our service. We're delighted to hear about your positive experience with Judy, and we really appreciate you sharing your feedback with us.
Kind regards
Patient Safety and Complaints Improvement Team
Helpful service
Spoke to Joe today and he was very friendly and helpful with sorting my husbands delivery issue. Great service from Joe and helped in every way that he could. Thank you Joe
16. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Vicky,
Thank you for taking the time to leave a review. We are delighted to hear your positive comments regarding the help your received from Joe. Your feedback is truly important to us and we are grateful you have taken the time to share your experience.
Kind regards
Patient Safety and Complaints Improvement Team
Friendly Positive Experience
Very friendly, Karen took the time to explain everything in detail. Answered all of my questions. I was stressed about the proceedings however after a good chat I am at ease with everything. Thank you 🙏
16. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Sally,
Thank you for leaving a review about your experience with Karen from our Patient Services Team. We are very pleased to hear that you are happy with our service and really appreciate your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
I spoke with Karen
I spoke with Karen. She was really patient and explained the full process. Really appreciated her consideration and explanation. Thank you!
15. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Jonathan,
Thank you for taking the time to leave a review. We are delighted to hear your positive comments about Karen, who assisted you today with your installation into our service. We really appreciate your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
The app and phone systems dont work
The app doesn't work. I had a delivery booked that did not turn up. I complained and a delivery was booked for today over the phone. No confirmation text was sent to me so i phoned today and after 32 minutes was told the van had broken down. (That is obviously not an explanation for the lack of confirmatory text.) Rebooked for later this week so we'll see if it turns up but clearly the company has not one iota of concern that I have run out of medication
15. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Jennifer,
Thank you for providing some additional information – we really appreciate you taking the time to help us look into this further.
We’re currently reviewing your experience with our Patient Services team. A member of our team will be in touch as soon as possible to assist you.
Thank you for your patience, and we look forward to resolving this for you.
Kind regards,
Kind regards,
Patient Safety and Complaints Improvement Team
Friendly, helpful assistance
The only reason I didn't give 5 stars is that I had to wait for 1.5 hours for my call to be answered. The lovely assistant I spoke to told me that the previous caller had only waited 10 minutes, so it made me wonder how the system works 🤔 The assistant was very friendly and helpful and we've always had very good support. I hope the new App will help things flow more smoothly once it's up and running.
12. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Sharon,
Thank you so much for taking the time to share your feedback and for your kind words about our team – we’re really pleased to hear that you’ve received helpful support.
We’re very sorry to hear about the longer-than-expected wait time you experienced on this occasion. We understand how frustrating that can be, especially when experiences seem inconsistent. Call volumes can vary throughout the day, which can sometimes affect waiting times, but we absolutely appreciate your feedback and have shared it with our Patient Services team to review how we manage this to improve consistency.
Kind regards
Patient Safety and Complaints Improvement Team
Contacted me to sort delivery and…
Contacted me to sort delivery and explain my new medication, customer service was great made sure I understood everything very happy happy.
12. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Ryan,
Thank you for taking the time to share your experience with us, we are happy to hear it was positive. Your feedback is truly important to us and we are grateful you have taken the time to share it.
Kind regards
Patient Safety and Complaints Improvement Team
New patient so that's important
She explained everything clearly and took time to go over anything I wanted to be clear about to reassure me on how it all happens
12. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Linda,
Thank you for leaving a review. We are very pleased to hear that you are happy with our service and really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Fantastic service
LLOYDS telephoned me today regarding a new medication that I am about to have.
I wish I asked lady's name or I might have forgotten when she told me.
Very kind, caring, professional and attentive. Explained everything I full detail.
Thank you for your great service.
Many thanks
12. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Shari,
Thank you for taking the time to leave a review. We are delighted to hear your positive comments about our Patient Services team, who assisted you with booking your delivery. We really appreciate your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Explain everything details in very…
Explain everything details in very clear, concise and patient manner. Repeat the important information to assure client’s understanding and give time to talk. I had a sense of pleasantness in conversation, professional and kind mannerisms even over telephone. I forgot the lady name which she mentioned it at the beginning of the call. Excellent service and very helpful. Thank you.
11. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Jacqueline
Thank you for your kind feedback. We’re delighted to hear that the information was explained clearly and that you felt listened to and supported throughout the call. It’s great to know the conversation was both professional and pleasant. We appreciate you taking the time to leave a review regarding the service you received.
Kind regards
Patient Safety and Complaints Improvement Team
The staff are always friendly and helpful…
The staff are always very helpful and willing to go the extra mile. Joe made the phone call person centred this evening, adding appropriate humour and making the interaction positive, one of a few positives this week when we have had so many knocks. The world needs more people like Joe
11. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Melanie
Thank you for your review. We’re delighted to hear that Joe made your experience so positive and person-centred. We appreciate you taking the time to leave a review regarding the service you received.
Kind regards
Patient Safety and Complaints Improvement Team
Lloyds clinical phoneline was getting a high…
I knew Lloyds were getting a high volume of callers but I couldn’t solve my problem online. Once I got through Joe was so helpful and assuring. He sorted out my issue in a friendly but professional manner. Top marks.
9. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Sue
Thank you for your kind feedback. We’re pleased to hear that Joe was able to support you and resolve your issue in a friendly and professional manner. We’ll be sure to pass your comments on to him. Thanks again for taking the time to share your experience.
Kind regards
Patient Safety and Complaints Improvement Team
A very nice person made initial contact…
A very nice person made initial contact and put me at ease. She covered everything that was going to happen and I appreciated her help.
Janette Strang
11. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Janette and William,
Thank you for taking the time to share your experience with us. We're pleased to hear you are satisfied with our service and really value your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
This was my first contact today about…
This was my first contact today about my new meds. The lady Sue who called was very informative, explained everything well and had a fabulous upbeat manner which put me at ease straightaway. Thankyou Sue.
11. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Lee,
Thank you for taking the time to leave a review. We are delighted to hear your positive comments about Sue, who assisted you today with your implementation into our service. We really appreciate your feedback and have shared this with Sue from our Patient Services Team.
Kind regards
Patient Safety and Complaints Improvement Team
I spoke to a representative who was…
I spoke to a representative who was very clear, concise and made sure I understood everything before the call ended.
9. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Chloe
Many thanks for leaving a review. We're so pleased to hear about your positive experience with our Patient Services Team and are glad that you felt reassured about the service that we will be providing to you. We really appreciate your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
The lady who called me was very helpful…
The lady who called me was very helpful and explained everything in detail to me
9. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lloyds Clinical
Dear Beverley
Thank you for taking the time to leave a review. We're very pleased to hear your positive comments about our Patient Services Team who assisted you and clearly explained our service. We're very grateful for your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
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