LiveWest Anmeldelser 

418
•
TrustScore 4.5 av 5

4,3

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

Zero stars for Livewest (Evilwest). I been a tenant in rat infested bungalow for 7yrs. It's damp cold with high humidity. Since Evilwest gone with Bromford flagship they got worse. Some tenants lucky... Vis mer

Vurdert til 5 av 5 stjerner

Had a new bathroom fitted in our house by LiveWest up in Bude , North Cornwall during October . Completely revamped & replaced everything including light fittings & pipework . Kev worked non sto... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Just had a new kitchen fitted from Livewest. Our kitchen fitter Darren lyons was absolutely fantastic, taking his time to do a brilliant job. He was friendly, arrived when he said he would & alway... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I recently had a kitchen install which I have to give praise for. The fitter Dave was absolutely amazing and paid attention to detail at every point. As a result I’m thrilled with my new kitchen

Selskapet har svart

Informasjon om virksomheten

  1. Boligforening

Skrevet av virksomheten

We're a leading housing provider in the South West, managing 40,000+ homes from the shores of Cornwall to the Gloucestershire hills.


Kontaktopplysninger

4,3

Enestående

TrustScore 4.5 av 5

418 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 96 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 48 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,3

Alle anmeldelser

(418)

177 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Fitted a kitchen for us

Fitted a kitchen for us , worked very hard , polite and friendly , took there time and didn’t rush it . Cleaned up after them selfs and went above and beyond . Very pleased .

6. februar 2026
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Svar fra LiveWest

Hi Lucy, thank you so much for your lovely 5-star review. We’re delighted you’re pleased with your new kitchen and that the team were hard-working, polite and left everything clean and tidy. We always aim to take the time to get things right and go the extra mile. Many thanks, Aaron.

Vurdert til 5 av 5 stjerner

Thank you for the exceptional work

Thank you Ashley Grist for the exceptional work! The bathroom was impeccable and exceeded all our expectations.
We want to thank you for your commitment and dedication. His competence and attention to detail made all the difference in the project.
Thank you very much LiveWest.

5. februar 2026
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Svar fra LiveWest

Many thanks for the great feedback. Our operatives and engineers aim to complete works to a high standard and take pride in the service that they offer to our customers. Ashley will be thrilled to read your lovely comments. If we can help any further, please do get in touch. Kind regards, David

Vurdert til 3 av 5 stjerner

Three stars because the sink is too…

Three stars because the sink is too small. When speaking to other plumbers we could have been offered a normal size sink.
The inspector who visited today is looking was helpful and explained that we should have had an option

5. februar 2026
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Svar fra LiveWest

Hi Jon, thank you for your feedback. Hopefully the installations team are investigating this for you, but if we can be of any further help please get in touch with our Customer Services team who speak with the relevant teams. Kind regards, David

Vurdert til 1 av 5 stjerner

The Elmtree workers are unprofessional

The Elmtree workers are unprofessional; when they mow the lawn, my driveway gets covered in grass, my front door gets covered in it, and even the cars get stuck... every year it's this nightmare. I complained, and everything remains the same!!!!

5. februar 2026
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Svar fra LiveWest

Good morning, thank you for your feedback. We're sorry to hear about your experience - if you can contact us in a private message and provide your address we can look into this and speak with our Estate Services team. If you have any other concerns, please do not hesitate to contact us. Kind regards, David

Vurdert til 5 av 5 stjerner

We had our bathroom done by Chris who…

We had our bathroom done by Chris who did a fantastic job. He worked none stop for 6 days. Was very polite and respectful to our property. We are very very happy with it it's beautiful . Thanks Chris.

Jeanette&Will

26. januar 2026
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Svar fra LiveWest

Dear Jeanette and Will, thank you so much for taking the time to talk about your experience. We always aim to provide a reliable and stress free service and we are happy to see that you have witnessed that firsthand.If we can help any more in the future, please let us know. KInd regards, David

Vurdert til 5 av 5 stjerner

Wow what can I say absolutely over the…

Wow what can I say absolutely over the moon with my new bathroom referb, the craftsmanship is second to none and it looks amazing. Talked me thru every stage and minimal distruction from start to finish can’t wait to have a soak in the new bathroom . job well done .

30. januar 2026
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Svar fra LiveWest

Hi Deborah, thank you for your brilliant 5-star review. We’re so pleased you’re over the moon with your new bathroom and the quality of the work. It’s great to know each stage was explained clearly and disruption was kept to a minimum. We hope you enjoy that first relaxing soak - Aaron.

Vurdert til 5 av 5 stjerner

Grant & Andy were amazing.

Grant was the person who came out and organized the kitchen before hand. He was very respectful & helpful & at the end of the phone for any questions.
Andy was the kitchen fitter and once again respectful of my property and did a fantastic job of the kitchen. He was always courteous & friendly like Grant. Andy always cleaned up after himself & left everything which he could clean. Andy would hard and the result is much better than I expected. I went for the white which being a small kitchen for a 3 bed house brightens & lights it up & looks great with my new white goods & blue swan retro appliances. As well as the light blue walls. Thanks very much guys appreciated all your hard work & help from start to finish

26. januar 2026
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Svar fra LiveWest

Hi Simone, thank you so much for your lovely 5-star review. It’s great to hear Grant kept you supported throughout and that Andy’s workmanship, respect for your home and tidy approach made such a difference. Your new white kitchen with the blue accents and retro appliances sounds fantastic. We really appreciate you taking the time to share your experience! - Aaron.

Vurdert til 5 av 5 stjerner

Kitchen refit- Darren

Darren Lyons came and did my kitchen refit. He was absolutly brilliant. He was friendly, and kept me well informed, also showing and explaining what he needed to do and checking that I was happy with everything the whole way through the project. An absolute delight of a workman, very professional, polite, great communication throughout and going above and beyond. Thankyou very much Darren.

12. januar 2026
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Svar fra LiveWest

Hi Amy, thank you so much for your lovely 5-star review. It’s great to hear you’re so happy with your new kitchen and the way the work was carried out. We’re pleased you felt informed and involved throughout, and that everything was handled professionally. Thank you for taking the time to share your feedback with us – we hope you enjoy your new kitchen. - Aaron.

Vurdert til 5 av 5 stjerner

Dave and Greg were very professional

Dave and Greg were very professional, on time effective and efficient with time management, explained throughout the job. Polite friendly approachable. Excellent customer service and great communication. I liked these guys .

24. januar 2026
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Svar fra LiveWest

Hi Sara, thank you for your lovely review. We’re really pleased to hear the team provided such professional and friendly service. It’s great to know you felt well informed and comfortable throughout the job. Thank you for taking the time to share your feedback with us. - Aaron.

Vurdert til 5 av 5 stjerner

I am so impressed with Colin Bishop…

I am so impressed with Colin Bishop after he fitted my kitchen, very hard working and done such an amazing job, and I cant fault it in any way, I'd recommend Colin and the team of livewest to anyone, I cant Thank him enough, 100% all they way Thankyou Colin and Livewest for my beautiful kitchen 😀 👍

23. januar 2026
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Svar fra LiveWest

Hi Pam, thank you so much for your wonderful review. We’re really pleased to hear how happy you are with your new kitchen and the work our team have done. It’s great to know you’d recommend us – we hope you enjoy your beautiful kitchen for many years to come. - Aaron.

Vurdert til 5 av 5 stjerner

Jodie and will replaced my kitchen and…

Jodie and will replaced my kitchen and have been nothing short of amazing the entire week. So friendly and had so many safety precautions put in place as I have a little one. Kept everything so tidy and safe the entire time they was here

23. januar 2026
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Svar fra LiveWest

Hi Stacey, thank you so much for your lovely review. We’re really pleased to hear our team have done such a great job with your kitchen and helped you feel safe and comfortable, especially with your little one at home. We hope you enjoy your new kitchen! - Aaron.

Vurdert til 5 av 5 stjerner

This is the first time i have been a…

This is the first time i have been a tenant with livewest & i am really looking forward to it.
Very easy to speak to someone if needed and all information is there.

23. januar 2026
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Svar fra LiveWest

Hi Elaina, thank you so much for your lovely review and for choosing LiveWest. We’re really pleased your first experience as a customer has been positive and that you’ve found it easy to speak to us and get the information you need. We’re looking forward to supporting you in your new home. - Aaron.

Vurdert til 5 av 5 stjerner

Exceeded expectations

I'm extremely happy with the whole installation program. From the initial contact from Rebecca at admin everything was done so professionally. Martin kept me informed of developments during installation and was incredibly professional. The finished product was very good with very decent materials used and attention to detail with regard to the finish. Everything from start to finish exceeding my expectations.... I can't wait for them to do the bathrooms next!

5. januar 2026
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Svar fra LiveWest

Hi Paddy, thank you for taking the time to write this wonderful review. We are glad to hear the team exceeded expectations with the service and works. Our teams always want to provide great service, so we are glad to hear this wonderful feedback. Thank you Paddy for taking the time to share this with us. - Lulu

Vurdert til 5 av 5 stjerner

Had my bathroom refitted by James…

Had my bathroom refitted by James tallemach from livewest. Week 12th January 2026. Excellent job done very happy with my new bathroom.

12. januar 2026
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Svar fra LiveWest

Hi Joanna, thank you for sharing this wonderful feedback about James. We are really glad to hear you're happy with your new bathroom, and that an excellent job has been done. We are sure James will also be really glad to hear this. Thank you again for taking the time to write this and share this with us. - Lulu

Vurdert til 5 av 5 stjerner

Polite tidy and very sociable no mess…

Polite tidy and very sociable no mess everything cleaned up each evening before leaving,
Arrived every morning at times stated can't fault the work or the worker
Thank you 😊

12. januar 2026
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Svar fra LiveWest

Hi Celia, thank you so much for your wonderful feedback! We’re delighted to hear everything was completed to a high standard and that our team kept things tidy and on time. It’s great to know you felt well looked after throughout the work. We really appreciate you taking the time to share your experience. Many thanks, Aaron.

Vurdert til 5 av 5 stjerner

I have nothing bad to say about my…

I have nothing bad to say about my experience from the first contact the politeness was amazing

19. januar 2026
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Svar fra LiveWest

Hi Michael, thank you for sharing this positive feedback with us. We are glad to hear the team were polite when you spoke with us, and that its been an overall positive experience. If you do need any further assistance in the future, do not hesitate to get in contact. Thank you for taking the time to write this. -Lulu

Vurdert til 5 av 5 stjerner

New door fitted…

I recently needed a new fire door on my flat.
The two gentlemen who dealt with this were extremely polite and careful The door was fitted very efficiently and with the minimum of fuss. They hoovered up leaving absolutely no trace of the sawdust etc generated by the repair. The new door and surrounds look better than the original.

14. januar 2026
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Svar fra LiveWest

Hi Barbara, thank you for taking the time to share this feedback about the operatives who fitted your new door. We are really glad to hear you are happy with how this looks and that the operatives were polite and left the area nice and tidy. Thank you again for taking the time to send this in, we are sure they will be really happy to hear how pleased you are. - Lulu

Vurdert til 1 av 5 stjerner

Live West -a HA with no social consience. …

Live West are using their leasehold scheme as a cash cow. We live in a house and Live West have had to repair a communal gate (one that we have no access too).

I know housing is in short supply but I would still encourage you to not become a leaseholder. The cost of living is going up and up. Live West are acting in the role of Richard (I changed his first name because the site would not accept his real name) Turpin. Leasehold bill, also known as corporate theft.

9. januar 2026
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Svar fra LiveWest

We’re sorry to read this, Martin, and we understand why service charges can feel frustrating, especially with rising living costs. Leasehold charges cover shared repairs and legal responsibilities set out in the lease, even where access isn’t always direct. We’re not seeking to profit from this, and charges are used to meet actual costs. We want to look into your concerns and explain this clearly. Please contact us on 0300 123 8080 or enquiries@livewest.co.uk
and we can discuss this further. Many thanks, Aaron.

Vurdert til 1 av 5 stjerner

It's a shame you have to give 1 star

It's a shame you have to give 1 star. I have lived here 3 years an awful housing assosiation. Where to start... I live in a veterans block in Bristol There are 2 veterans blocks here top and bottom although 1 of the the blocks (bottom block) has anti social people in it who either haven't served but are entitled because their partner was in the Army (which I disagree with) or people who served about 29 days!. There is also a supported living block here in the middle of the 2 blocks. Certain individuals from the supported living block constantly throw paint and rubbish and cigarette butt's out towards our car park and where the cars are parked - these issues have been raised and a camera facing the middle block here in question has been mentioned previously but this is something livewest will not agree to, also parcels and mail occasionally goes missing if left by a courier in our block or another-ill say no more on that as I can't prove it!

Livewest do not care if you've served in Afghanistan and have PTSD seeing your friends die either at war or by suicide Post service - all they care about is the rent and service charge being paid, regardless of continued stress at times from anti social people either throwing stuff on the pavements where our cars are parked and ultimately areas we have to drive over... or people physically and mentally attacking other members of their blocks here.

The service charge is again going up in 2026 the garden and in particular weeding here is never done, the cleaning which is once a month alot of the times in our block (which is already kept clean) is a shambles. The windows are washed about once every 3 months also! People constantly park their cars here and head into the pub a few doors down; Regardless of whether there are no parking Signs here. Again livewest do not get involved as long as you are paying your rent.

Late last year in 2025 an individual from livewest (Employee) opened my flat door whilst I was at work and entered my home without any permission, if it had not been for my doorbell camera Livewest would have gotten away with this... uterrly atrocious.

On top of everything else I found my elderly neighbour Dead in his flat another veteran last year (2025) livewests response was utterly appalling, they were more concerned that the windows in his flat were closed for security, not the fact he'd been dead about 2 weeks. Duty of care very poor.

If I had somewhere else to go I would go. I've enquired about swapping properties and moving to the Frome /Somerset area but your choices are limited to non existent as I have been told you can only swap with another veteran so the chances of that decrease massively, you should be able to swap with anyone in a housing assosiation property, this is very unfair!.

A stressful place to live.

13. januar 2026
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Svar fra LiveWest

We’re really sorry to read this and recognise how distressing these experiences sound. No one should feel unsafe or unheard in their home, and we take reports of antisocial behaviour, unauthorised access and how we respond to serious incidents very seriously. We can’t address details publicly, but we want to understand what’s happened and review this properly with you. Please contact us on 0300 123 8080 or enquiries@livewest.co.uk so we can listen and look at next steps with you. - Aaron.

Vurdert til 4 av 5 stjerner

had my kitchen completely redone

had my kitchen completely redone, I am so happy with their work, the kitchen looks fantastic and all the workmen where lovely, funny and kind, they where a pleasure to have in my house for the week. manager came and done his inspection, he way lovely aswell, a good experience over all

12. januar 2026
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Svar fra LiveWest

Hi Zee, thanks for taking the time to share this. We’re really pleased to hear how happy you are with your new kitchen and that the team made the week such a positive experience. It’s great to know the work, the attitude of our colleagues, and the manager’s visit all met your expectations. We appreciate the 4-star review and your kind words. - Aaron.

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