Housing Ombudsman Anmeldelser 

Is it just rating emails that you get from this organization? or actual email related to the issues as well?

You make complaint but no gets back to you

Dont get why there is housing ombudsman as they do nothing my car has been with them since 2024 every time I call for an update the code awaits allocation of a case worker. For almost 2 years. I guess it’s not considered important what a waste of time.

Stay clear of the Housing Ombudsman Service. In my experience, the service does far more harm than good and is disgraceful. It does not feel like an impartial service at all.
They appear to side with councils and housing associations while ignoring the evidence tenants provide. You can send photographs, emails, correspondence and evidence of the conditions you are living in, yet still be told that there is no issue.
We are the people who actually have to live through these horrific situations. We know what is happening inside our homes. We experience the damp, mould, damage and the impact it has on our lives and health.
I lost all of my furniture because of damp and mould. I sent picture after picture and provided evidence. I begged for help. I ended up in hospital numerous times because of the conditions I was living in, yet I still felt completely ignored.
The service gives tenants the impression that they are going to help, only to leave them feeling even more let down and powerless.
Cases involving serious housing conditions should be properly investigated by people who understand the realities tenants face, rather than being reduced to what feels like a box-ticking exercise.
Tenants deserve an independent, impartial service that listens to them, examines the evidence properly and holds landlords accountable.
Based on my experience, I believe the Housing Ombudsman Service needs fundamental reform and much greater accountability. No tenant should have to go through what I have experienced and then feel that even the organisation meant to help them has turned its back on them.

It is very important to be very critical of the Housing Ombudsman service and it's operational functions whilst currently on its knees. While it sits as an oversight watchdog of local authorities and their social landlords, it is effectively another cog in the bureaucratic process. You only have to look at their corporate and CEO structure to note that they don't really care, but protect the interest of local council's. It is a flagrant and profuse abuse of jurisprudence of inherent prerogative. This constitutes an egregious and gross violation of authority in vested interest. It must be utterly shunned and vigorously condemned at its core - calling for its immediate disbandment.

Peoe report these people to mp take them to court they're corrupted they with soyrwark.council they get paid off they making peoe life's life's at risks they don't care if you live or die they swift your words and milaperlate you very dangerous service they think.there above the law report them

I’m only leaving this review because of my case worker, Andrew. It took a long time before my situation was taken seriously, but once Andrew handled my case, everything finally progressed. He moved through everything quickly and broke the information down in a dyslexia-friendly way, which made the whole process easier for me. His support came at a really difficult point for me and it has genuinely made a positive difference. I’ve give 4* purely because of the excellent (5*) service he provided. Thank you so much, Andrew.

Terrible service, dont waste your life trying with hosuing ombudsman its taken months for a reply and still hasn't resolved nothing can see why there only get 1 star reviews the experience has been point less

Evil useless corrupt service designed to always side with local authorities even in front of a pile of evidence damning westminster council. Even when the HO finds maladministration, it does not put things right. Compensation is few hundred quids for years and years of suffering, costs and loss of earnings due to the council's negligence. What a waste of 12 months for an irrational, biased, unreasonable decision that goes against a fully upheld complaint and binding remedial works already agreed with the council. So much for their being a point of 'redress'. Why would anyone bother to escalate matters to the Housing Ombudsman when they reverse all previous progress made with illogical decisions and sending the ball back in the council's court. So what's the point of going to them? It's a straight Judicial Review after this. The Housing Ombudsman must be disbanded as it serves no purpose other than eating into people's taxes. It's the most useless and unfair mechanism in the world, where they issue 'decisions' and ineffective orders without you seeing the so called 'facts' they have relied on. Total lack of transparency, and then you can ask for a review based on their facts you disagree with but you haven't seen the facts as they have not disclosed them. It's a perverse and disgraceful service that, moreover, has no appeal process when they issue irrational evil decisions contrary to the law. We all must protest and petition to get the Government to dissolve it.

Absolutely waste of time.
Don't even bother,.
Over two years later am still getting excuses and apologies.
I wonder what they actually do all day. Pathetic bunch, sum up this country and where it's gone wrong

Two stars purely for siding with my complaint and instructing a compensation payout of £150 for maladministration against the housing company I was complaining about.

This complaint took over 18 months in the Ombudsman's hands with hardly any contact. Part of the decision, the housing company was supposed to write an apology (which they did do) and source evidence of the work that was supposed to have been carried out. Failing to do so they would have to recalculate and reimburse. This didn't happen yet the Ombudsman has allowed it to happen. This is the first time a decision has gone my way but still feel robbed. They are allowing companies to charge excessive service charges with no real impact on ensuring they resolve the issues that were raised through the complaint.

The Housing Ombudsman deliberately spent so long to deal with issues raised to the Landlord. Also with ongoing issues with the Landlord. Then Ombudsman services trying to falsify information and missing things out. Failing to act for people's legal and human rights ( poor living conditions and criminal offences).
I want moving away from Shameside(Tameside).
The services here are evil with wilful and reckless forgery, fraud and attempting murder in my case.
committing fraud on disabled, elderly people.
REFUSING to move me away along with poor living conditions and these Ombudsman services are not fit for human beings.
Missing things out, falsifying information and failing to act.
The Ombudsman services failing to correct their mistakes made. Breaching data protection laws themselves. Section 16 GDPR.
They are absolutely disgusting. We need REFORM for human beings sake.
The other Ombudsman services do this disgusting behaviour.
Failing to act.
I want moving away from here.
SCUM SERVICES!

If I could give no stars I would.
First the housing ombudsman ignored my two complaints that went unanswered by the landlord forcing me to complete another 2 stages of the process taking up months extra time which is not unbiased or impartial and gave the landlord extra time to prepare a response. The Ombudsman then changed the complaint removing important sections of it allowing the Landlord to respond to a changed version.
When I complained this it was minimised, when I complained further I was repeatedly ignored and was told the original response answered the complaint and the case closed no further response making this a closed loop and avoids any real scrutiny which is deeply concerning. I was told by the housing ombudsman complaints system that the scope would be reviewed and adjusted when my complaint came up which is now 2027 (my complaint started in june 2024!), this is not within their own guidelines which the landlord must have chance to answer the scope. They refuse to answer this matter. Meanwhile I have a multitude of newer complaints I am told won't be accepted as a bundle, and must be individual and that does not reflect the pattern of failure adequately in my view. At the current rate it could be 2030 by the time they get around to those. I am very unhappy with their handling, and their passing of failures to me to consequence. They took a year to tell me an Investigator would gather evidence, then told me 2027. It was 6 months max in 2024, hence why they refusef to deal with my original complaint part. For those in need of resolution this is diabolical.
The Housing Ombudsman is not fit for purpose and their complaint system, worse than that. There is no scrutiny in their handling of these matters and they dont care how you are personally affected, suck it up is their attitude.

I think we can all see from this lip service waste of tax payers money who don't even answer reviews on here, how bad this place is.
It is a waste of time & i recommend not accessing them in order they are no longer wasting tax payers money by actually siding with those landlords that leave damp & mould that can be fatal. I would go striaght to court and boycott them so they won't have any work and go out of 'business' because it is worse them actually being their paid for not helping. 1 was meant to phone me back today at an agreed time. Phoned me early yestersday like the housing association workers outside my flat with machinery waking me up. I worked harder in my life than any of those scroungers. worked since 16 university. I believe they use phones to target certain vulnerable people i allege.
Put them put of business. Go straight to court.

Following on from my complaint about the bad conduct of the housing ombudsman and their event worse attitude of their complaints team, they had the nerve to complain to Trust pilot about me mentioning a staff members name in the review, but decided not to respond to their conduct after reading what had happened.

I logged complaints over 3 years ago and they didn’t log it correctly sbd kept closing and reopening over 3 years and even complaint made, their complaints also took nearly 2 months to respond even though they should have responded within 5 days,

Their case handler was abrupt and rude in emails as didn’t follow procedure to call me, they also got information wring again and when I sent AGAIN, the full complaint, they fibbed me of and said they were satisfied with their conduct and would now ignore any other correspondences from me and cunningly recorded that response as a stage 2.

How is this a stage 2 response as they did not address any of the issues in my stage 1 response?

I emailed the ministerial communities team and the ombudsman team who should be forwarding onto the customer insight team, and the external Independent Reviewer of Service Complaints of the Ombudsman

Yet because their customer complaints person said they were satisfied of their conduct. Without addressing any of the points that I sent again as a reminder, she did this to deliberately block me moving forward.

I have emailed again today including my MO and will keep you posted

They fail in their most basic duties. They are there to help you with issue with your landlord. They first of all ignore your complaints. Then if you chase them you may get a response four or five months later, where they don't read your complaint and just ignore it anyway.

Completely ineffectual.

Not fit for purpose. They are dangerous. This includes their CEO, Richard Blakeway, who also chose to ignore my case. I have written to him several times, yet he has opted not to respond.
Extremely biased in favour of freeholders. They show no concern for whether you are safe, even when the freeholder has exposed you to lethal hazards. They closed my case after issuing a shocking and misguided report, delayed by 2.5 years, refused to answer any of my questions. They ignored my case entirely.
You are left on your own to deal with the freeholder.
They knowingly choose to be harmful to leaseholders.

Absolute joke. They do nothing. Never had a response or email.

Since I've made my application (few months ago) I had hope that sometime soon they'll reach me out after my additional two complain emails. But when I noticed the reviews here I officially gave up hearing from them until 2030.

If you are planning to make application and reading this, dont waste your time.

Almost 2 years from the date I fisrt got the Housing Ombudsman involved in a dispute with myhousing association, and, the very rare occasional contact via email/phone, I barely had any contact, furthermore, fast forward to now, I finally got a final decision whether I would be entitled to any compensation for the bad way a heating/hot water system repair was carried out. My son and I were left 14 days without constant hot water to shower, the contractors that were appointed (various ones) failed on a few attempts to notice a cut mains cable supplying the heat pump, which was dangerous in itself. Anyway, as expected, the housing ombudsman sided with the landlord, and found no wrong doing?!