LiveAgent Anmeldelser 

All my team like and use it very weel, its very simple

We would like an executive account that speaks our native language (portugues)

Its simple for everyone to use, and our clients ar very happy

In my experience, LiveAgente as a work platform is very effective, it helps us to solve our needs, it is easy to use, it helps to improve our management and support elements, it makes things much easier at work, it is an excellent platform.

I like this software because is very user friendly. You have everything in the same place, you can call to coworkers, send mails, receive, have a better data organization. You can store and manage your costumers data with ease. You can choose the language of the software. Is very practical for everyone.

I am a co-founder of an Online Travel Agency that operates in some Latin American countries and I found LiveAgent looking for software that would centralize all the communication channels that I have with clients and in turn work as a CRM to be able to provide an exceptional experience to our Travellers.
With LiveAgent we were able to set up our call center without sophisticated configurations or large hardware investments, something difficult to achieve in our markets.
Its implementation and adaptation of our agents was very fast; we increase our operational capacity and our sales.

This software has been a great find. Making things simple and easy to use. I love their customer service and ready they are to help assist you with questions. Once you understand the set up, its very easier to use.

Freaking awesome! We love LiveAgent! LiveAgent is a fully-featured customer success software that helps us personalize our communications with our customers.

Countless possibilities for your customer support!
LiveAgent has countless features and possibilities to make your customer support easier! Assign tickets to co-workers and have a live-chat with (potential) clients. It's a great all-in-one solution

It is a liveagent + phone calls in one place. I tryed all the competitors and I have to tell you it is far the best service I tried. Never needed support and it's reponse is fast. It has lot of features to offer so the dashboard gives you really awesome chart.
By the way check out the competitor how much it cost comparing to LiveAgent, hence they are giving you free version to try it out and HIGHLY recommend you go for it.

My last favourite part of all, it supports WordPress and to my suprise with APi available it's very easy thanks to support when I needed help. Most competitor it's only a script where you can paste. This one has WordPress plugin although I hope they can do more work on it, and I hope the developer is listening, please push the plugin even further. If you do it will be the best and complete LIVE AGENT.
Like have WordPress offline and sync as well.

Regardless everyone should try it out since it's free, and then you know what to do next.

Comparing to competitors, starts out $100 or more per month.

LiveAgent changed our entire support process. It centralized our entire support in one tool that handles all tickets for multiple customers, it allowed us to build a branded portal where our customers can log in, submit and track their issues. It allowed us to track the history of each ticket (all emails related to a ticket are tracked within the ticket). It's seriously a game-changer and an elegant solution.

LiveAgent works "On Paper" and in REAL LIFE, too!

I've used so many help desk, client communication tools over the years, I've lost count. I've been in business online since 1998, so I've tried just about everything you can think of.

I started with CPanel scripts. They were free... but my clients didn't seem to care any of them. Most of the time, they emailed me or called on the phone.

Over the years, many support and help desk scripts were released by marketing companies and business Gurus. I tried those, too. They all looked great on paper, but they all seemed to confuse and/or frustrate my customers more than anything.

Finally, when the SaaS apps started appearing about a decade ago, one-by-one I started testing those out, too. And again, all the stuff that looked and sounded so good in the sales copy... I think you're getting the picture.

Finally, we gave up on support systems and decided to stick with email. It worked for the most part (lost or missed emails aside). Then, we discovered LiveAgent.

At this point, I started wondering if I was a gluten for punishment, but I was intrigued by its unique approach. It was the first system I'd seen in 20+ years that seemed to be built from a customer's perspective.

In other words, the customer could connect with our support using whatever method they felt comfortable using. For some, it was through Facebook. For others, it was a simple form. And on the backend, we didn't have to worry about missed emails any longer. Everything worked seamlessly as advertised – and our customers really like the system. LiveAgent ticks all the boxes for our business needs!

As a soloprenuer,I have used Liveagent for almost two years and I have found the service extremely useful for my cutomer support aspect of my bussiness. Livegant provides a very intutuitive platform with great chat feature support to take care of all my customer services.

If you need a onlone help desk service then pls consider Liveagant. Its a top notch product in its category.

Work from home. Stay safe. Be helpful.

This is the time to be the most mobile company you can be. Helping others from the safety of your home is sometimes the only option people have. LiveAgent is here to help with that! They have all the best ticketing options and available chat to help you help others.

Since using LiveAgent, communication with my clients has improved a lot. Now, all my clients can send me their queries, questions, doubts, suggestions or various messages. Our clients' messages are received and answered very quickly because LiveAgent immediately notifies our assigned agent. It is not perfect and some things can be improved: More templates, more customization, more customizable and configurable live chat (when shown or not), and being able to capture on video the screen or maybe record an audio response would be much better to respond quickly without depending on other additional software. However, the good thing is much, much more than other similar software, also, I can use it in my language (Spanish), although I don't see multi-language options (I can only choose 1 language at a time). LiveAgent is a must if you need to have a fast, reliable, easy to use and effective communication channel with all your customers

Setting up a help desk / support portal is extremely easy and the result is amazing. Aside from this, the many automation options create a perfect workflow for managing questions and complaints from customers

LiveAgent (Ladesk) is one of the best helpdesk agent/app with a beautiful dashboard including lots of app in it also has many integrations. I highly recommend to use it believe me you won't regret that just give a try.

Liveagent is intuitive., easy to set up and fits my needs perfectly. I particularly like the ability to create response templates which saves me tons of time. I used to sometimes miss communications, but LA has made my whole support system watertight. I have had no issues with it since starting using over two years ago.

This stops me from being overwhelmed.

Customer service is very important but it's also costly in time and efforts. Being a small business we have limited human resources LiveAgent platforms allows us to take care of our customers and not leave any conversation behind. Customer satisfaction, conversion and retention are growing thanks to LiveAgent helpdesk, chat and knowledgebase functionality.

There is a lot of competition in this space but none as comprehensive and affordable. I sure hope the development will continue indefinitely because changing our support system to anything else is not in our plans.

Great software to use with supporting customer needs.

I've been using LiveAgent for a little more than a year. I have been impressed with the ease of setup and the wide variety of useful features - with such an affordable price.

I'm writing this review on my own free will. I wanted to take a few minutes to say that LiveAgent has an excellent piece of software. I use multiple channels of the software, mostly the ticketing system but also the live chat and calling service that is integrated that integrates with my VOIP provider! Yes, I can make a call right from the ticket! It'a amazing!

The software is user friendly and takes just a few minutes of your time to setup. The support team is available through live chat right through your LiveAgent portal so it's super easy to contact them and they are responsive and resolve your issues right on the spot!

You can't go wrong with LiveAgent, truly a one of a kind software, unsurpassed and packed with features!