LiveAgent Anmeldelser 

LiveAgent allows you to receive all of your incoming messages in one place, from email, social media and website chat. You can reply to all messages in from one dashboard, without logging into each separate channel. You can also track support tickets and set up a knowledge base and helpdesk.

Very useful software when considering customer care and working with clients! Has features to provide auto-responses to customers after the system targets the queries they pose, allows you to filter through the most important or pressing matters by adding tags dependent on the content of incoming emails. Also allows you to assign emails to specific people - just saves lots of time and effort overall!

Live Agent has been amazing! Since our company started using it, it has saved so much time and hassle. An amazing benefit is leaving notes on emails that are only visible to the operators. This helps with keeping updates on emails that take longer to resolve.

Tagging: We have created so many tags using key words, this has helped with reporting and creating appropriate autoresponders which saves us from answering the same question thousands of times.

Lastly, I love how you can assign emails to specific people. So if an email is about a certain thing that only one member of staff can deal with, I would assign this email to them-amazing!

Even though this tool seems perfect for big companies only, I gave it a try in my small agency, which has not many departments and sophisticated ticket assignment rules.
I am really satisfied with offering my clients a perfect helpdesk experience without additional efforts of my team.
In the near future, I plan to integrate the voice chat, to give an extra benefit to my clients and outclass my competition

Live agent has many useful features e.g. auto responders, tagging emails and a help desk. It is quick to get the hang of.

LiveAgent is Amazing! I just started using this software about 6 months ago and it has been the best software I've purchased in a long time. The UI is so well done and easy to setup and still allows you to customize the chat widget to your liking. I've been able to combine together live chat, social media, email support, and soon I'm implementing the call logging feature that integrates with twilio. All-in-all I am extremely happy with them and their support team is amazing!

We moved from Zoho Desk to LiveAgent after having a few issues with not only bugs but userbility and support and we are really impressed with the service, not only was it fast to intergrate, but it is incredibly intuative and easy to use. Tagging and reports have given us valuable data, I can keep an eye on my staff without feeling intrusive and we have saved a lot of time and money with email automation. My only wish is that the reporting was more intuitive.

Live Agent has changed the way we interact with customers on a more personal level. It also provides a way to assist them in real time and quickly direct them to links around our website. The software is easy to use for the admin and customer.

An outstanding piece of software that makes communication with colleagues, customers and clients a breeze. Very user-friendly interface, that can be easily customised to the business' needs. Highly recommended!

Liveagent has made our working days easier as we have multiple mailboxes all in one place.

Super easy to set up and become 'live'. Very clean and easy to use - the customizations allowed to match my website designs and colors is great! Ability to have an online knowledge base that looks clean and professional. So much better than our last live chat system!!

We have horrible experience with LiveAgent. They sent by mistake all our contact to all our users!!! Avoid

Super Tool zum nutzen. Einfach und schnell klar und strong!

LiveAgent is a very easy to use tool that allows for you keep good track of communication. It helps improve Agent performance and mostr importantly, customer satisfaction!

Excellent experience thus far! What an upgrade from my last service at more than half the rate!!!!

BEE CIARFULL

LiveAgent is a one stop shop helpdesk software that incorporates many features including livechat, the support is top class and the inclusion of a knowledgebase is an excellent feature.

On review of the helpdesks available this covers all aspects of what we required and with a support team who continually impress with there speed of response and knowledge I would highly recommend this product

Live Agent is a great platform for colleagues and senior management it allow you to track all of your customers data and colleague performance all in all a great customer services tool.