linkt.com.au Anmeldelser 

Really terrible company. Doesn't actually provide a service of course. Has suddenly readded a car to my account that was written off several years ago. Won't allow me to have a new tag for car because that car had one. Except it didn't. I transferred it. Nothing you can do about that apparently.

Customer service is horrendous. They didn't send me my tag when I signed up. They had not sent out the tag I ordered and had been charging me 50c extra every toll for not having a tag. Took the Customer Service rep 15 mins to eventually verify my info before even starting to address my issue. Their English was terrible and I'm honestly not confident that they addressed my issue after 38 mins on the phone.

Dodgy tags returned two years ago, stayed on my account, then they want me to pay for them. Ordered replacement tag, never arrived. Call centre operator RUDE, told me even if they were lost in transit 'they would know', talked over me, has no ability to converse 'off script' then 'waivered' the lost tag fees as a 'one time courtesy' then kept trying to sell me stuff. May as well be speaking to a bot. Lets see if new tags arrive this time. Two years of video matching fees cos they can't send or receive tags. All this after starting to charge me toll fees for a car I sold two years previously. DO BETTER!

The company randomly generates toll data to get money from you

Absolute rip offs. Who charges $50 admin fees for a paper invoice for a couple dollars toll. I had kept forgetting to top up my app then suddenly received a $100 bill. This is EXTREME for today's day and living how can they get away with this. Not to mention their stupid online chat that just ends with consultants and you have to explain yourself all over again. Our roads are all up to date it's so unfair on Aussies not to mention I rather much use my COINS in my ASHTRAY to pay a toll instead of online digital shit. Stupid tolls.

I cannot believe that this pack of shysters only received 97% bad reviews. I am an occasional user and have previously tolerated (to some extent) the exorbitant prices, the interminable traffic jams, the appalling incompetence (and lack of infrastructure) in clearing up relatively minor traffic accidents and, from an administrative perspective, idiotic computer software and unhelpful and arrogant people on customer service.
Disputing a charge, I contacted customer service, which was as useful as talking to a brick wall. I then sent an email documenting the issue and this was totally ignored, but followed by a barrage of threatening emails from Linkt. I sent another email and this was not replied to, but the unpaid invoice was "escalated" to Transurban (it would be hilarious if not so irritating). A third email, this time to Transurban, was also ignored but a further email from them "escalated" the matter once again. There is more to this story, and I am preparing to take the matter to consumer affairs, purely as a matter of principle.

Very disappointing experience

It was extremely difficult to make a payment through the provided link for our recent travel. Despite trying multiple times, the process was frustrating and unclear. Later, we were shocked to receive a huge bill without proper explanation. This has been a very disappointing experience overall.

What a terrible experience. Paid $1 for 30 day pass and promptly received an email saying the payment had failed. Phoned Linkt and spoke to a female standover merchant who constantly talked over me and simply would not accept that there was nothing wrong with the card used and the bank had not blocked the card. The fault was therefore in the Linkt system. After the call I received another email saying my account had been suspended.
Phoned again and spoke to another ‘talk over’ merchant. Trying to actually pay the toll was like getting blood from a stone. Finally she agreed that I could pay the toll and then took the card payment.
I would rather battle peak hour traffic in town than use a Linkt toll road again.
Horrible people to deal with.

Terrible. Got an email for a toll invoice stating my car was on the road at the same time my car was parked on the curb at my house after the engine exploded. I had also recently been a part of a scam involving 'Linkt' so I was cautious. When I disputed it I was asked to send pictures of my car so they could try and match it. Even after giving my full registration and personal details to the Linkt representative. After being chased by collections house for not paying even after writing emails stating my situation, I paid the fine just to make them all go away.

Scam. Avoid tolls in Queensland at all costs. We keep paying our tolls on my credit card and then still receiving invoices for the same toll with admin and video matching fees on top despite paying the tolls immediately.

Linkt is a disgrace to the otherwise great city of Brisbane. It's hard to understand how the system allows a company to manage such vital infrastructure in such a poor manner. The website is extremely user-unfriendly, the charges are excessive, and the overall experience feels exploitative. It’s difficult not to see this system as anything but a scam. How is this allowed to continue?

Linkt is the result of government corruption and greed. They prey on everyday Australians and make money via absurd administration fees. You can't contact their support either; they just cut you off.

Got overcharged. Chat line just failed. If this were private sector they would be out of business tomorrow.

This organisation should be dismantled. Did you ever try to reach them. Absolut disgusting no one is taking a phone call within a reasnable time. This organisation remainds me on the Mafia collecting money and do nothing. I hope a lot of people vote with there feet.

This criminals make the majority of their revenue from 'administration fees'. It's an absolute scam and the politicians who allow these leeches to operate are receiving benefits on the side. This is corruption.

Their phoneline is named "Citycycle Staton 128 - Go Between Bridge West End" - wtf

When on hold the voice prompts are sometimes with an american accent - wtf

Anytime I use a toll road I get scam messages the next day - wtf

Why don't they do anything to reduce these scams and make it clear you're contacting the legitimate company?
Because they're a part of it.

I literally have no idea who this company is and/or why they keep emailing me. I hired a car in Australia through Budget and these guys have emailed me about some sort of online account. It looks dodgy and asked me to register and then sent me round and round in circles with User Names and Passwords. Seeing their horrible rating here I can only assume its a scam so I have deleted everything and wont be attempting to access the "account" that they have apparently set up for me. If it is a proper business rather than a scam then they are doing a HORRIBLE job of customer experience

In september returned my tag.
Received acknowledgment from linkt mid September.
Web site states balance of money in account will be returned in 21 days.
One month later no refund.
Telephoned to be told account not closed, would be and refund in 21 days.
Another month later, no refund, telephoned to be told again ,account not closed but would be and refund in 21 days.
A further month later, no refund, once again telephoned to be told account not closed, would be and refund in 21 days.
Finally lodged complaint thru ombudsman,third week December linkt complaints section rang,
Has confirmed account closed on 6th December.
Refund to be actioned 21 days from account closure on 6 Th December.
This is what happens when you have a monopoly,thank you NSW Liberal Party.

SCAM- ALWAYS CHECK YOUR STATEMENT!
they will hit you up for a "video matching" fee and then expect you to not check your statements, giving them extra money as u pass thru a toll even with your tag displayed.

Have had my tag replaced many times but still it does not "get read" in full view on the windscreen at toll points.
THIS COMPANY PREYS ON CUSTOMERS knowing statements never get checked.
Please check your statements at least every 3 months as they will not refund any further back than that.

CRIMINALS!!!! SCAM ARTISTS!! ACCC NEEDS TO INVESTIGATE.
Without fail, their website ALWAYS says "unable to find vehicle" when you search for your numberplate in the days after going through tolls. Be prepared to WASTE hours of your time trying!!! THEN they will invoice you with an extra "administration" charge WHEN THERE WAS LITERALLY NO WAY TO PAY THE ORIGINAL TOLL. This company are STRAIGHT UP CRIMINALS and should be treated as such. I honestly DO NOT understand how they haven't been shut down by the ACCC. Most untrustworthy business in this country!!!