Excellent service. Easy to book and the communication and customer service throughout was great. My contact, Jay, was very efficient in getting back to me and dealing with all my questions. I had hir... Vis mer
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Absolutely shocking service for my daughters prom, collection time was 6pm and Limo arrived at 7.05pm and wasn't even the vehicle hired !! Basically paid £450 for 10 mins taxi, no effort to make up th... Vis mer
The whole experience with the Lamborghini Huracán was excellent from start to finish for the hire of the vehicle. The car was stunning, beautifully maintained, and clearly very well looked af... Vis mer
We had a fantastic experience with Exclusive Hire Limousines. My 12 year old son Jack had a birthday picnic at Devil's Dyke last summer and they collected all of his friends and brought them to the pa... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Exclusive Hire is a company that specialises in Limousine Hire. If you need professional Supercar or Wedding Car Hire, we can help.
Kontaktopplysninger
Stone Crescent 47, TW14 9PH, Feltham, Storbritannia
- limohire-sportcarhire.co.uk
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Book elsewhere!!!!
⭐ 1 STAR — THINK VERY CAREFULLY BEFORE TRUSTING THIS COMPANY WITH AN IMPORTANT OCCASION
Without doubt one of the worst customer service experiences I have ever had.
I booked a white H2 Hummer limousine for my daughter’s school prom, for her and 14 of her friends. It was booked months in advance and the agreed cost was £1,000, including a £400 booking fee.
This was a huge occasion for my daughter and her friends. They had organised everything around travelling together and arriving at their prom in the Hummer we had specifically booked.
Then, THE DAY BEFORE THE PROM, I received a phone call telling me that the Hummer was no longer available because it had apparently broken down.
Their alternative was a party bus.
I appreciate that vehicles can break down. What I found completely unacceptable was the way the situation was dealt with.
Initially there appeared to be no interest whatsoever in reducing the £1,000 price, despite the fact they could no longer supply the vehicle I had booked and paid for. It effectively felt like: take the party bus or leave it.
And of course, they knew perfectly well that with less than 24 hours’ notice, finding another suitable vehicle for 15 teenagers going to their school prom was going to be virtually impossible.
I felt completely over a barrel.
Only after considerable back and forth, and me repeatedly challenging the fact that I was being expected to pay the same price for a completely different vehicle, did they eventually agree to reduce the price by £150.
So instead of paying £1,000 for the H2 Hummer limousine I actually booked, I ended up paying £850 for a party bus I never wanted in the first place.
And I had to fight to even get that reduction.
Their own terms and conditions state that if the designated vehicle is unavailable they will endeavour to replace it with an “equivalent or better model.” I personally do not consider a party bus to be an equivalent replacement for the H2 Hummer limousine that was specifically booked for my daughter’s prom.
The most disappointing thing is that this could have been handled completely differently.
A genuine apology, an immediate and reasonable reduction in price and some understanding that this was an important, one-off occasion would have gone a long way. Instead, what should have been an exciting day became an unnecessary argument with a company that, in my experience, seemed far more concerned with protecting the booking price than dealing fairly with a disappointed customer.
£850 for a last-minute substitute party bus was certainly not what I thought I was buying when I made this booking.
If you’re considering using this company for a prom, wedding or another occasion where the vehicle you’ve chosen actually matters, my experience should at least make you think very carefully.
I certainly wouldn’t use Kroovel again, and I couldn’t recommend them to anyone.
Excellent service
Excellent service. Easy to book and the communication and customer service throughout was great. My contact, Jay, was very efficient in getting back to me and dealing with all my questions. I had hired a Hummer for my daughter’s 18th. Kevin, the driver, kept me updated on the day and arrived well ahead of the scheduled pick up time. I would not hesitate in recommending Kroovel and would definitely use them again.
Absolutely shocking service for my…
Absolutely shocking service for my daughters prom, collection time was 6pm and Limo arrived at 7.05pm and wasn't even the vehicle hired !! Basically paid £450 for 10 mins taxi, no effort to make up the time lost & ruined 8 girls big day out. Avoid this company as have no control of vehicles being offered, just want there commission from firms hire from !!!
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY - Charged £1400 for limo hire for my sons prom, was 20 minutes late with no soft so hey only had 40 minutes hire. He limo was battered with ripped seats. Will not issue a refund for the missed time as they claim i need to speak with the Limo company direct and its nothing to do with them even though paid them £750 upfront for the booking!!!! AVOID AS YOU WILL BE LEFT OUT OF POCKET AND THEY WILL NOT HELP, TAKE £750 FOR BASICALLY TAKING THE BOOKING THEN WANT NOTHING TO DO WITH YOU. DISGRACE

Svar fra Kroovel LTD
Great experience from start to finish
Great experience from start to finish. The customer service when booking was excellent, and our driver was punctual, friendly and very accommodating.
We booked a Mercedes Jet Class for a group of five boys heading to their prom, and they absolutely loved it. They spent just under an hour being driven around, playing music, taking selfies and enjoying the whole experience before arriving at prom in style.
The only minor issue was that we'd booked a silver vehicle, but a black one arrived instead. Had the colour been really important to us, that could have been disappointing. However, it didn't affect the experience or the excellent service we received, and the boys still had an unforgettable time.
I'd happily recommend them and would definitely use them again.
If I could give 10/5 stars I would.
If I could give 10/5 stars I would.
I was let down by another company last minute for my son and his 9 friends going to prom , but the day was saved with a last minute amazing limo and driver which made the night complete.
110% would recommend
Prom night
We booked the hummer limo for our daughter’s prom night and the kids (and adults) were blown away by it. They had a fabulous time and jimmy the limo driver was great with the kids and took them on a lovely route to the venue so they could make the most of the experience. Soft drinks were provided and the kids had their favourite music blasting all the way. Needless to say they had a fabulous time. We will definitely use this company again for our son’s prom in a few years. Excellent service
A smooth pleasant experience
The whole experience with the Lamborghini Huracán was excellent from start to finish for the hire of the vehicle.
The car was stunning, beautifully maintained, and clearly very well looked after.
Mo (Driver) was professional, courteous, knowledgeable, and a real pleasure to chat to. Everything felt well organised and smooth, and we had a fantastic experience.
I would happily recommend Mo and Kroovel, and will definitely be using them again.
Thank you, for a smooth pleasant experience.
Graham
A quick thank you for fantastic…
A quick thank you for fantastic experience (Hummer limo)
Car on time
Polite driver
Lovely car
We all loved it
Really poor service
Really poor service . No drinks in the limo . No glasses or ice for our own drinks. Really poor response when we complained. No one prepared to take responsibility .Lots of better companies out there
This company is a joke cars are falling…
This company is a joke cars are falling apart booked them for a wedding turned up in a car full of rust and car full of engine oil all over it like it’s just come out of the garage not even been washed ruined our wedding then tried to give me a 62 plate shagged out Vito van in stead and called it a party bus!! And tried to charge me extra for it!! Do not let this company ruin your special occasions!! I can send you pics of the car if anyone wants to see what they sent me!! And tried to charge me £2,300 for it the idiot was called Jay!!
Not worthy of one star…
Not worthy of this one star this company are horrendous! My son and his friends booked their ‘party bus’ AKA clapped out mini bus. Driven by a driver that couldn’t get anything working. To be honest the bus was that old and knackered I’m not sure anything actually worked to start with… we booked an hours party bus experience but ended up getting a 20min journey. No music, no drinks, no TV. One of the girls was actually crying to get off the bus before the journey actually started it was that bad. To top it off one of the kids got injured on the trip. The driver didn’t care… When the organiser called to complain the owner became abusive and started shouting on the phone. Just wow… do not use. Find a reputable company.
If I could mark this no stars I would
If I could mark this no stars I would. This firm were used to book a party bus to pick up year 6 children on their last day of school. They were meant to get 1 hour. This didn’t happen. The bus arrived late, the driver then had issues with connecting music so this took another 40 mins with the kids sat on the bus on a very hot day. The driver didn’t have the address info so this had to be given twice! the children had a session booked at a local trampoline park and we were still sitting at the school 45 minutes on! it was decided that the driver should just get going so they can at least get there in time so we didn’t miss the session booked. The driver vaped on the bus all the way to the venue with 16 11 year olds on board!! Totally unacceptable especially as it cost £1000 and they spent literally 15 minutes driving from the school to the venue. Total let down. Avoid using this company at all cost! I just hope they refund as taking £1000 for a 15 minute drive listening to hotel California on repeat while the driver vapes the whole way is not what you expect from a reputable company!
Impeccable service 10/10
What can I say, outstanding service from this company. They kept me informed all the way and make the whole experience so enjoyable and easy.
The gentle that I dealt with on the phone was magical, he was friendly, very informative and patient with my booking…..top service.
The limousine turned up on the dot, which was amazing because we’d had road works nearby to us; time and planning had obviously been taken into great consideration. The limousine was gorgeous and very impressive, even the neighbours had a look they were that impressed!!
The driver was lovely and absolutely brilliant with my autistic 9 year old son Jack. Jack was able to ask questions about the limousine and even have a look inside…..this absolutely thrilled Jack that he wouldn’t stop thinking about it for 7 days!!!
A massive thank you from me, the parents and the lads. Impeccable service that provided a smile and pure satisfaction!
We will definitely be using you again.
Sheri

Svar fra Kroovel LTD
HAPPY BIRTHDAY MEMORIES
Amazing firm and superb transport felt like movie stars with fizz too
Totally recommend this firm
Will definitely use again
The chauffeur took photographs of us a group of ladies celebrating special birthdays make the whole day a very memorable and lovely experience

Svar fra Kroovel LTD
It only got worse
Turned up early which was great but as soon as I stepped outside he was asking me for the money before saying anything else & was asking for 50 more than agreed in contract, got lost in town (my sister had to use maps) even though I know I gave the right postcodes on booking. After wedding they were demanding the money with the extra saying the had x amount on file yet I had y amount confirmed on my contract. Kept me & my bridal party stuffed in the limo for almost 40 minutes sorting this out. After this I said I will take my money & leave if I have to & phone the police. Took ages to set up the speaker to connect my phone & I ordered fresh orange & strawberries for the limo & got a bottom of lemonade with no glasses so we couldn't even drink. It was a shambles from start to finish.
⭐️⭐️⭐️⭐️⭐️ Exceptional Service for My Son’s…
⭐️⭐️⭐️⭐️⭐️ Exceptional Service for My Son’s Prom – Professional, Stylish, and Stress-Free
We booked a vehicle through Limo Hire | Sports Car Hire UK for my son’s prom night, and I couldn’t be happier with the service we received. From the moment I spoke with Jay, the sales representative, I felt confident we were in good hands. He was friendly, informative, and made the entire booking process easy and reassuring—especially for a parent wanting everything to go perfectly for such an important night.
On the evening of the prom, our chauffeur Nile arrived early, dressed immaculately, and treated my son and his friends with complete professionalism and respect. The car itself was absolutely stunning—spotless, luxurious, and truly made the group feel like VIPs. Nile was polite, calm, and made sure everyone got to the venue safely and on time.
What really impressed me was the level of care and attention to detail from both Jay and Nile. They went above and beyond to make it a night to remember—not just for the kids, but for us as parents too.
I highly recommend Limo Hire | Sports Car Hire UK for any special occasion. Their service was top-class from beginning to end, and I wouldn’t hesitate to book with them again.

Svar fra Kroovel LTD
Prom
The driver was very professional and very nice, he opened the door for my child and his friend, he arrived on time and got them to their prom safely.
Would deffinately recommend and I will be using this service again in the future.

Svar fra Kroovel LTD
Rolls Royce for Prom for my daughter
Rolls Royce for Prom for my daughter. Professional, friendly driver. Excellent service and one very happy Prom queen.

Svar fra Kroovel LTD
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