Lilystyler Anmeldelser 

Ordered item weeks ago, no delivery, and no info about delivery. Got an automated email straight after purchasing to say it's taking longer than expected when it said in stock on the website, you can't contact them, well you can try but they won't respond, feel like a bit of a fool. Don't use.

I ordered one before Christmas with no problems. I ordered another on 31st December, and it has never arrived. I have emailed so many times, I guess I just have to accept that they have gone under, but they don't even have the courtesy to tell you.
I should have read the reviews first. Hope others don't get stung

CUSTOMER SERVICE REALLY NEEDS TO IMPROVE REALLY POOR. I was experiencing problems with the dryer over heating after being used only a couple of times I also stupidly order the case to keep the dryer and bits together.
desciption completely misrepresented. They described it as a being made of Leather total TOTAL trash When it arrived was completely battered and was so distorted it was not fit for purpose.so far have emailed them twice with replies they would be back to me within a few days .It IS NOW OVER A MONTH FROM INITIAL CONTACT WITH THEM ,,,,,,,,,,, NOTHING.
WISH I HAD NOT BOUGHT THE DARN THING customers beware .NOT A RELIABLE COMPANY TO DEAL WITH

Ordered December 24th, it's now nearly a month later and nothing has turned despite promising 5-10 days delivery, no tracking, just a link to a useless shopping app, no contact details. I am now contacting bank for a fraud case.

The styler is amazing and leave my hair feeling fuller, lots of volume and not dry. I have tried curling my hair and found this easy to do as well. My only negative was the time it took to arrive. Don't say withing 3-7 working days give a realistic delivery of 3-4 weeks then people won't be giving such negative reviews. I am looking to order the carry case and have noticed people say 'not leather', it actually states in their advert that it is Premium leather case made from 'synthetic leather' so read the small print and you would see it is not real leather. I would recommend anyone with thinking hair that is a bit worried to try this to get one as I've already stated my hair feels so much better. Even my family have said looks like its thicker again.

Only found hairdryer any good. I have emailed 4 times for a refund and they were within 30 days and no reply at all. Totally ignored me. Avoid ad customer service is shocking and £40 for a hairdryer is a bit much especially when my own was ok anyway. Shocking service.

Ordered the “leather” case which when it finally arrived was poor quality, clearly not leather and completely bent out of shape and unusable. No replies to my complaints and having read their T&C’s further they are clearly breaking UK consumer law by refusing refunds for damages or faulty goods!

I placed an order on 2nd December. It never came and have not been refunded.

Have been in contact numerous of times but only getting automated messages in response.

Scam?

My husband ordered me the lily styler for a Christmas present. Also so called next day delivery doesn't exist. It took nearly 3 weeks to arrive. Forget Customer service they never reply. Foolishly he then ordered the case, and they put 2 through on the order and charged him, he tried to intercept the purchase, once again no luck with contacting anyone. Reading other reviews about the company taking more money at a later date my husband has now cancelled his card, so these fraudsters cannot take anymore money from us. The styler itself is ok, but does get quite hot, so not expecting a long life.

Great value for money and simple to use
Both my teenage daughters have loved theirs so getting another for me

Purchased one for my partner for Xmas used once and it started smoking. Sent emails without any response back would not recommended this product at all. Customer service bad too

I do not recommend buying this product. The quality is very poor, and it does not work properly. When placing the order, the company advertised fast delivery, but my order took much longer than expected to arrive. I contacted customer service multiple times to request a return and refund, but I have not received any response. This experience has been extremely disappointing. The curling machine and other items I purchased are not functioning correctly and appear to be of very low quality. Overall, this company does not seem reliable, and I would not recommend it to anyone.

Ordered Lily styler and received same. 4/5 weeks later got email saying order dispatched and on the way. Next day pending £29.95 from account then took money unauthorised for order I didn’t make. Can’t get a hold of anyone to sort out. Thought maybe things delayed over holiday period but no response mid January. AVOID

I got a 5 in 1 hairstyle for Christmas from my husband. I decided to buy the case .The case is cheap and the compartments are not as advertised. I have emailed them several times about this and no reply.

Do not part with your hard earned money on these scammers. This is not a London based company as the name would imply/lie. Paid the £39.99 + £4.95 for the life time guarantee, the guarantee was delivered in minutes digitally. I looked for more info on the delivery if the actual product, as my stomach was telling me something was wrong. Payment had gone to Lilystyler Italy. Alarm bells. Emailed the company for an answer for the physical item, no reply, told them if they didn't reply soon I'd cancel, got an generic update saying it was on its way to the distribution hub, Chinese style.No dates given. All adding up to Bull shit.
Next thing, they took another £9.99 out of my account with out permission on a recurring basis. This was 6 days after the original order.
Rang my bank and explained I've been scammed, asked bank to get my money back 8 to 10 weeks.

DON'T DO IT, DON'T DO IT, DON'T DO IT.

If I could give 0 stars I would. Item has arrived and it’s shocking. Doesn’t come in lily styler box just a basic one like of TikTok. Emailed to ask for a refund, they replied to ask why I wanted a refund but had no reply since. Website says if I return without them knowing I won’t get a refund. Product itself isn’t worth it at all. Very plastic and cheap. I also paid for lifetime warranty thinking it would be really good and it’s not. There next day delivery is also a lie as it comes from china in about 2 weeks. I’ll now be going through my bank to get this refunded

Ordered for my daughter for her birthday. She couldn't get the hang of it so it didnt curl her hair. I asked to send it back and was told no because it had been used. Offered a 10% refund which I ended up accepting as there wasnt much else I could do.
Never received said refund despite emailing numerous times. Gave up in the end.

Scammed!! I ordered this 3 weeks ago, the company’s ad popped up on my instagram, so I thought i’d treat myself for christmas, they have ignored all my emails, everytime I leave a comment on their instagram posts asking where my order is, it gets deleted instantly. Ive had to set up a dispute with my bank, hopefully they will investigate and take it further. Such a shame, as I could of bought one off Amazon that was half the price. Definitely wont be buying anything off instagram ads anymore. Will also be reporting them to instagram as-well so they get shut down so this doesnt happen to anyone else. The website doesnt even exist anymore, and their contact number is a foreign number. Will also be contacting the police so they can trac down these scammers with their IP address.

Avoid at all costs! Ordered one for my niece for her birthday and has never arrived, even though I get emails telling me it will be here in the next few days. I’ve contacted customer service 4 times and no response. Tried ringing the telephone number on there website and it does not exist.

I bought this as an Christmas gift only to then find out a week later my wife already had one, I immediately emailed asking to return it, after a few days with no response I emailed again, a few days later I got an email from Bev on their customer service team, this was over 2 weeks ago and have sent multiple emails since then with no response! I wouldn’t recommend buying anything from them