Lilystyler Anmeldelser 

Purchased a lily styler and the premium leather case for my girlfriend’s Christmas present , the leather case come damaged, 25/12/25 emailed them with photos and got a response on the 26th, offering 10% discount off my order, i told them I didn’t want that but a replacement would be fine, since then I’ve been completely ignored!!

Paid an extra £5 for NEXT DAY delivery on the 2nd of Jan, now currently on the 16th of Jan and not a single update on my order since the 3rd, emailed four times and commented on their Facebook posts.

unfortunatley i cannot give zero stars. i ordered and paid for a styler in November and patiently waited for it to arrive. I had several notifications from EVRI stating it was out for delivery but it still didnt arrive. i then contacted Lilystyler via several e mails asking them to look into the issue and eventually requesting a refund. I have now requested a refund on 3 occasions and my mails are being ignored so i have decided to take this company to trading standards. i purchased a very similar item from amazon and its great and arrived within 2 days so do not throw your money away on this company

I emailed the company twice and got no response. I received a faulty and damaged item.

I have ordered a lily styler at the beginning of December payment was taken out of my account that day £39.95 plus postage another£3.95 “for VIP club that I wasn’t aware of .still no delivery I have tried to track the item but the tracking link said not active I have sent serval emails but still no response nor can you leave a post on their Facebook page .Dont use this company they are fraudsters taking peoples money and not delivering

would have given them zero stars if that were possible,avoid like the plague.bought a styler just before christmas after a few uses it was as if it kept losing power and the item got so hot when i was using it that i actually burned my hand on it.no replies to my emails,no reply to my contact through their website and no reply through facebook.total rip-off

Ordered as a Xmas present for my 12yo daughter and she absolutely loves being able to curl or straighten her own hair without the heat being 'too much'. Thinking of ordering one for myself and getting the carry bags too.

The only downside is that the attachments can get a little hot so changing them needs a towel.

Do not bother! - no order received, I have waited over a month for my product. Contact customer service but only an automated response.
An absolutely waste of my hard earned money!

My delivery arrived this week after a 2-3 week delay as it should have been a Christmas present. 2 attachments were broken on receipt and the main styler can't be used as it is also broken. No response so far from the company acknowledging this or offering replacement or refund. I wish I had seen these reviews before ordering as I wouldn't have wasted my money on this tat!
Next step is reporting to trading standards as they advertise that they are London based, but are clearly based in China and their customer service is non-existent!

Update 25/1/26 - the Lily Styler website has done down and emails are being bounced! Luckily we paid via credit card and are pursuing a charge back to get a refund on this, otherwise I think we would have lost nearly £50 on a product that I can't use

Ordered multistyler for daughter for Christmas, faulty, company responded back initially now nothing, no response despite emailing. Has to be Trading Standards now I’m afraid. Zero customer support

Item broke after only 3 weeks of use and lily styler are ignoring all emails, social media posts and Website enquiries so unable to request a refund or replacement.

I order in November 2025, paid in full and the item still hasn’t arrived. I’ve emailed several times and have only had the automatic reply saying they’ll respond in 2-3 days. No one has ever responded.
No item, no response, no refund.

Ordered Dec 9th for a Xmas present and it's now Jan 16th and nothing. Sent them several emails and had zero response. Please do not waste your money - buy from someone else.

Ordered this for a Christmas Present on the 2nd December paid extra for express postage, email received same day, saying I’d get notification when dispatched.
Email received on the 9th asking for further postage to be paid, when I questioned it was told it wasn’t anything to do with Lily Styler but the couriers ( Post Office??!!).
I said I wasn’t paying anything extra, next email was on the 11th with dispatch confirmation then nothing till the 22nd when I queried where it was, was told to keep an eye on the tracking, it sat at London Heathrow till the 31st, then Aberdeen Airport till the 9th January, then to get an email saying it had been collected !! Eventually it was delivered on the 11th.
Wish it hadn’t turned up…. Case doesn’t shut, styler attachments don’t stay on , cheap feeling and looks like a very bad knock.
As per ALL there advertising I have tried UNSUCCESSFULLY to even get a response let alone a refund !!!!
AVOID AT ALL COSTS WASTE OF MONEY COMPLETE RIP-OFF !!!!!!!

My daughter ordered this for me as a present in December, we tracked it which was confusing now the tracking does not work and still not received it, have emailed a couple of times and no reply, the first email stated they would reply within 2 working days, absolute joke, really bad experience would not recommend to anyone, really should have looked on here first as we went by reviews on their site and social media, lesson learnt!!

I ordered a hair styler for a Christmas present and they continued to take payments afterwards. I have emailed them 3/4 times to get a refund for something I didn't sign up for and they have not acknowledged or answered my quieres.

If something was to go wrong with the product you can forgot getting any assistance/warranty from them.

I ordered a hair styler as a Christmas gift for my daughter paying the postage too. The box was damaged and I’ve emailed them a few times for a refund but there has been no contact from them.
When I ordered it I was getting emails every day advertising the case etc. but now that I’ve asked for a refund there’s been no reply. Won’t be purchasing anything from them again .

I am still waiting delivery of my Lilystyler which I ordered in December. Tracked it on Shop app which was advised and it showed up it was returned to supplier. Have received no response to my several emails …. Think this is a scam !

Bought a styler in 2025 then in December 2025, this company has taken ANOTHER £30 from the previously used card AND 3 payments of £3.95 without my knowledge or permission. Despite several emails requesting the monies are returned, they have not bothered to reply so off to a small claims court we go! Save yourself a lot of hassle and AVOID LIKE THE PLAGUE!

Ordered on December 19 was hoping it just might come in time for Xmas, but just in case I paid the express delivery charge as it was still showing on site and guess what? It didn’t arrive until gone New Year.
Have sent 2 emails asking for refund of express delivery charge and zilch on a reply.
Terrible customer service, would definitely not recommend.
With regards to product, it’s ok, feels cheap but I did only pay £39.95, for my 10 year old so wouldn’t be buying her the Dyson 1 anyway.