Lilystyler Anmeldelser 

Had since the end of of November, everything fine at first. Started cutting out and smoking. Then literally went bang, loads of smoke and stopped working. Emailed the company and have heard nothing back and judging by these reviews I probably won’t either.

Do not buy! Unsafe and they do not get in touch!!!! Will report to trading standards

Bought from them on 7th December 2025. Had to pay for express delivery as there was no other option. They emailed me a day later saying it will be between 5-10 days. A week after that I get an email asking me to provide my delivery address as it was ‘wrong’ on the order. It was not wrong according to their email confirmation but I confirmed it again. Anyway, skip forward another week, now it has been 2 weeks since I ordered, they ask for my address again. This is where they stopped replying to emails. It is now 5th January where I write them a complaint email requesting an update on the order or a refund. No answer. Emailed again on the 19th January, surprise surprise…no answer. Today I went on the email again only to find the website no longer exists. Do not buy whatever you do!

Based on my experience with Lilly Styler, returns are not straightforward. They required the item to be returned to China, with return postage costing almost as much as the product itself. A refund was not offered unless I paid the international return postage, which made returning the item impractical.

It’s fake site i ordered from 7 January and find now I don’t receive anything.and don’t answer at my email.

total scam, ordered and paid, and now they have dissapeared

I purchased the lily styler hair styler for my wife as a present in December and decided to order the case for it as an after thought. The styler arrived and does work albeit not as well as expected. The case arrived just before Christmas, crushed in transport, I tried to contact them several times but no reply. Awful customer service, I would definitely not buy from them again.

I would give it a 0 but can’t bought the lilystyler for Christmas paid extra for shipping didn’t arrive until Jan had it 2 weeks it’s broken already tried to email twice got nothing for refund or replacement avoid this company
now the website gone and think they have a new insta changed the name too Rosie hair London avoid !!!

Horrific. First time using the product it broke.
It took 4 weeks to arrive also. Just in time for christmas.
My wife has been trying to get a refund out of them for over 4 weeks. Now radio silence. Despite us threatening trading standards and small claims courts.
They have shut their website down, however I am almost positive they have reopened as Rosie Styler.
Absolutely discusting!!

Scam! I’m so angry! Lost £60, ordered 27 days ago. Company no longer exists when I click the link. DO NOT USE!

If I could give it a zero I would, ordered my product for a family member over a month ago and still has not arrived, no tracking updates no email for customer service, absolutely appalling behaviour from this shocking company, caused me humiliation.

Don’t buy this product! Mine is faulty and I contacted customers services, they asked me to send them a video then poof radio silence. I have emailed them 9 times and nothing. I think they are waiting on the 60 days to run out so they can get out of refunding me. Not a great ethical company! What a waste of £45

If I could give this a zero I would. 3rd time using it and there was a bang and smoke coming out of it with an awful burning smell.
Have contacted customer service several times so I can return it and get a refund but they ignore me.
Dangerous piece of crap.
DO NOT BUY!!

I bought one of these off an Instagram link and it arrived fine and works great. I then wanted to order one for my mum's birthday and so I typed 'Lily Styler' into Google and clicked the first link that appeared. I ordered another one off this website but since I made payment the website no longer exists and there is no tracking option. I've contacted my bank to report fraud. I think I read something recently that there are a lot of fake Lily Stylers and to be wary of buying off certain websites. So annoying as I am down 40 quid and no gift for my Mum. Buyers BEWARE!

I’ve never been compelled to write a review before however having purchased one of these a month ago from what I thought was a legitimate UK company (silly me!) I’m left £50 down, no styler and today when I asked the question on a couple of Facebook posts to see if anyone else had issues I was very quickly blocked. SCAM SCAM SCAM!!! So cross with myself for falling for this one. Hoping I can claim back from the bank.

Bought one which only worked for 2 weeks. I have contacted the company and NO contact.

I received a styler in november 2025 ,within weeks had stopped working. I have sent 4 emails and have had no response. Terrible customer service.

Im still.waiting on my order i did buy one for my daughter i recieved that thought id buy one for myself ordered before xmas still waiting dont know how to contact them when really I jus want to cancel the bloody thing 😡

I ordered this for my wife in October got email requesting more postage money for courier to deliver which can't happen as its already paid in order.I never received item emailed for refund over 30 times and still nothing .This week they have blocked all correspondence back to me with mail not being delivered to them this is just another scam and nothing being done about it on any of the social media sites.

I wrote a review just after Christmas after my item didn't arrive and the company stopped replying to my emails. I opened a dispute through my bank to get my money back and I was issued with a refund. I just wanted to advise others to do the same as it looks like the company are continuing to scam and ignore their customers

I am really disappointed I ordered and paid £45.90 on the 4th December for a Christmas gift. There was an additional issue with shipping where I offered to pay the extra then due to lack of communication and responses I then asked for a refund on December 22nd via Amy. I have been emailing every few days since and getting no response asking for my refund. Would not recommend. I am
Now receiving auto emails that my email has failed to deliver so I’ve either been blocked or they are no longer trading. Shocking.