Ma dernière commande, datant de février 2026 (order #44233), n'a jamais été expédiée malgré mes emails et mes messages sur Instagram. Pourtant, j'avais déjà commandé 2 fois chez eux par le passé, et i... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Ik heb in december 2025 twee paar oorbellen besteld. De bestelling kwam maar niet binnen en ik kreeg geen gehoor van de klantenservice. Meerdere malen geprobeerd contact te krijgen maar wederom geen... Vis mer
Absolute scam. First delivery was incomplete, second never arrived. I had to contact my visa provider for refund, because I never got A SINGLE response from the company, though I contacted them multip... Vis mer
Had ik deze reviews maar gelezen voordat ik een bestelling deed...27 maart een bestelling gedaan en nog niets ontvangen, niets gehoord. Op basis van de andere reviews verwacht ik niet dat er ooit no... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Jewelry for those who don't watch and wish
Kontaktopplysninger
1,3
Dårlig
452 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 26 % av de negative anmeldelsene sine
Bruker vanligvis over én måned på å svare
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
great customer service
17. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra Lillys Amsterdam
Thanks so much for sharing your experience with us, Filippa. :)
Just send us an email through info@lillysamsterdam.com if you need anything else. Have a lovely day!
- Team Lillys
Earrings were much smaller than shown…
Earrings were much smaller than shown on the photo.
14. mai 2023
Svar fra Lillys Amsterdam
Hi Chris,
Thank you for leaving us a review.
Our jewelry is pretty accurate when it comes to size and dimensions.
For Roxanne:
Inner Diameter 5.9 mm
Outer Diameter 10.6 mm
Height 14 mm
For Ruby:
Inner Hoop Diameter 8 mm
Hoop Thickness 1 mm
Hoop Outer Width 13.75 mm
I have sent you an email to ask more information about this. I'll keep an eye on your response.
Have a lovely day! - Team Lillys
Got a delay on my order
Got a delay on my order. When I contacted the customer care they helped me very fast (and offered good service). Very happy with the earrings.
19. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra Lillys Amsterdam
Hi Manon!
Thanks so much for sharing your experience with us and we are pleased to know we are able to help you. :)
Just send us an email through info@lillysamsterdam.com if you need anything else. Have a lovely day!
- Team Lillys
Svar fra Lillys Amsterdam
Hi Eloise!
Thank you so much for taking the time to leave an excellent rating and you loved our customer service experience.
We really appreciate it. Just send us an email through info@lillysamsterdam.com if you need help. Have a lovely day!
- Team Lillys
Super service en mooie sieraden!
Bijzonder mooie sieraden binnen gekregen. Super mooi verpakt ook. Draag het dagelijks en ook onder de douche. Geen verkleuringen en het blijft mooi. Contact met klantenservice was uitzonderlijk. Mijn pakketje kwam door een storing later binnen. Ze hebben direct een nieuwe order aangemaakt en daardoor kreeg ik per ongeluk mijn bestelling twee keer. Ik wilde het terugsturen, maar ik mocht het houden vanwege de vertraagde levering waar ze zelf niks aan konden doen. Super!!!
17. mai 2023
Anmeldelse skrevet uten oppfordring
Svar fra Lillys Amsterdam
Hi Marleen,
We are incredibly grateful that you took the time out to leave us a 5-Star review. Thank you for your review and we will share this with the store team too!
Please send us an email through info@lillysamsterdam.com if you need help. Have a lovely day!
- Team Lillys
Super happy!!
I am so pleased with their jewelries, it's my 2nd purchased and it never disappoint me. It's worth the money, the designs are cute and good quality. Shipping is fast and reliable.
7. mai 2023
Svar fra Lillys Amsterdam
Thanks so much for sharing your experience with us, Maricar!
Just send us an email through info@lillysamsterdam.com if you need anything else. Have a lovely day!
- Team Lillys
Havent received my order…
27. april 2023
Svar fra Lillys Amsterdam
Hi Femke,
Thank you for leaving us a review.
Checking it here, the Dutch Warehouse run out of stock of your earrings.
We have sent your order through our main warehouse and you have agreed to the our shipping time and manufacturing time of 8-15 days.
Checking it here, this is already in transit and here is the tracking link: https://www.aftership.com/track/UH231620676YP
This is still within the 8-15 days and you should receive it soon. :)
Thank you for your patience. Please send us an email if you need additional assistance. Have a lovely day!
- Team Lillys
Svar fra Lillys Amsterdam
Hi Ericosucesso,
Thanks so much for sharing your experience with us.
Just send us an email through info@lillysamsterdam.com if you need anything else. Have a lovely day!
- Team Lillys
I had an issue with one earring’s lock…
I had an issue with one earring’s lock and they helped me fix it in no time! Great communication, lovely earrings!
26. april 2023
Anmeldelse skrevet uten oppfordring
Svar fra Lillys Amsterdam
Hi Linda,
Thanks so much for sharing your experience with us and we are pleased to know that we are able to help you!
Just send us an email through info@lillysamsterdam.com if you need anything else. Have a lovely day!
- Team Lillys
Amazing Communication & PR
The PR is amazing and very fast in responding. I had a problem regarging the sizes of the rings and they offered me a super quick and painless solution. I'm super satisfied with the whole experience! This was my second time purchasing at Lilly's and I will come back again for sure! :)
19. april 2023
Anmeldelse skrevet uten oppfordring
Svar fra Lillys Amsterdam
Thanks so much for sharing your experience with us, Dani. It was a pleasure that we are able to help you. :)
Just send us an email through info@lillysamsterdam.com if you need anything else. Have a lovely day!
- Team Lillys
It's not good quality at all ...
10. april 2023
Svar fra Lillys Amsterdam
Hi Anne-Sophie,
Thank you for leaving us a review and we are sorry to know that you receive an
dissatisfying jewelry. This might be a production issue.
I would like to check this and ask for more information. I have sent you an email to reach out to you and provide you with a fast solution to this. I'll keep an eye on your response.
Have a lovely day! - Team Lillys
The delivery never arrived
Update: in the meantime Lillys reached out to me and offered to reship. Communication was friedly, easy and helpful. My order arrived now and I am happy with the products. While to experience was tainted overall, the team at Lillys did their best to help, which is appreciated!
++++
The delivery never arrived. I am very disappointed. Lillys Amsterdam chose GLS for delivery and GLS does not offer help with finding the package, Lillys Amsterdam never contacted me (in case the delivery was returned to sender?).
4. april 2023
Svar fra Lillys Amsterdam
Hi Sophie,
Thank you for reaching out and so sorry to know that you haven't received your parcel.
This is a courier issue and you have should have received the order within 3-5 days.
I have sent you an email to have this resolved as soon as possible. Please check it for us and we will wait for your response.
Have a lovely day!
- Team Lillys
Damaged ring, offered a replacement ring
I had trouble with my order as one of the rings had been delivered damaged. I emailed Lillys Amsterdam customer service explaining the situation. Junaise was quick with a response understanding what had happened and offered me a replacement ring.
Customer service was so great and there was no hassle throughout the whole process. Will definitely buy from them again!
15. april 2023
Anmeldelse skrevet uten oppfordring
Svar fra Lillys Amsterdam
Hi Layla,
Thanks so much for sharing your experience with us and letting us know that Junaise was able to help you with your defective jewelry.
Just send us an email through info@lillysamsterdam.com if you need anything else. Have a lovely day!
- Team Lillys
Discoloration
They are so kind i had a problem , so I sent an email they answered so fast and we solved the problem thank for all you !
10. april 2023
Anmeldelse skrevet uten oppfordring
Svar fra Lillys Amsterdam
Hi Sara,
Thanks so much for sharing your experience with us. We are pleased to know we are able to help you with your concern.
Just send us an email through info@lillysamsterdam.com if you need anything else. Have a lovely day!
- Team Lillys
Amazing 🤍
The jewels are amazing!
The ring I received is so stylish and good quality, totally obsessed 🤍
6. april 2023
Anmeldelse skrevet uten oppfordring
Svar fra Lillys Amsterdam
Thanks so much for sharing your experience with us, Chiara.
Just send us an email through info@lillysamsterdam.com if you need anything else. Have a lovely day!
- Team Lillys
Great customer service
Great customer service. My package got lost during transport and I emailed customer service. I got an answer a few hours after I sent it and they sent me a new package asap. Received it within the times for Canadian shipping. Packaged beautifully, the earrings are beautiful.
13. mars 2023
Anmeldelse skrevet uten oppfordring
Svar fra Lillys Amsterdam
Hi Joanie,
Thanks so much for sharing your experience with us. We are pleased to know that you have received your replacement jewelries from us. :)
Just send us an email through info@lillysamsterdam.com if you need anything else. Have a lovely day!
- Team Lillys
Happy with my purchase
I am very happy with my purchase. The product arrived very well packaged and the bracelet corresponds perfectly to my expectations!
22. mars 2023
Anmeldelse skrevet uten oppfordring
Svar fra Lillys Amsterdam
Hi Sophie!
Thank you so much for your review and we are happy to know that you love your order and our service. :)
We will share this with the store team to let them know to keep up the amazing work. Have a lovely day!
- Team Lillys
Great service
Great service! Incredibly fast shipping and I love my new earrings! Thank you! I will order again!
12. mars 2023
Svar fra Lillys Amsterdam
Hi Katrin,
Thanks so much for sharing your experience with us and we appreciate your time for leaving us a recommendation.
Just send us an email through info@lillysamsterdam.com if you need anything else. Have a lovely day!
- Team Lillys
Megaaaa schöne Ohrringe
Megaaaa schöne Ohrringe! Ich liebe sie. Sie sind sehr leicht und angenehm zu tragen selbst Nachts.
15. mars 2023
Svar fra Lillys Amsterdam
Hi Patrizia!
Thanks so much for sharing your experience with us and we are incredibly grateful that you took the time out to leave us a 5-Star review.
Just send us an email through info@lillysamsterdam.com if you need anything else. Have a lovely day!
- Team Lillys
Wat een mooie sieraden …
Wat een mooie sieraden …. All meerdere malen gekocht en bevalt super bij elk kledingstuk wat wils… ook al wat cadeautjes gegeven! Leuke verpakking en goede snelle verzending
15. mars 2023
Anmeldelse skrevet uten oppfordring
Svar fra Lillys Amsterdam
Hi Cilia,
Thanks so much for sharing your experience with us and taking your time to leave a recommendation. We are pleased to know that you loved our jewelries too!
Just send us an email through info@lillysamsterdam.com if you need anything else. Have a lovely day!
- Team Lillys
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.