Avoid at all costs. Took approx 6 weeks for my item to be delivered, despite the estimated delivery time of just a few days and me having told them after 3 weeks to cancel the order and issue a refun... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Beautiful product and excellent customer service. My table lamp arrived slightly damaged, but Lilly & Lula resolved it quickly and sent a replacement with in a few days. Very happy with the experience... Vis mer
Very very poor quality directly from china. I expected so much more. Cushions absolutely don’t look like the picture on the internet. Pure plastic. My return request was declined first even so I liv... Vis mer
Selskapet har svart
The website does not represent the goods. We ordered a rug (absolutely tiny, crazy expensive, smelt of awful chemicals) a hanging den and a teepee. All arrived in packaging from a Chinese factory, wra... Vis mer
2,0
Under middels
47 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 42 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Company sells on Temu/Shein products
Company sells on Temu/Shein products. I ordered a blanket specifically because it was 100% cotton (for a baby). When it arrived (delivery was slow), you could peel back the label to see the original label of the delivery from China. The blanket has no label saying it’s cotton and it feels like polyester. No response when I tried to make contact using the chat function.
Update: washed the blanket on a low heat and it shrunk. Tried to leave a direct review on the website and they deleted it and then tried to get me to assign this review to a different company
21. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lillyandlula
Hi Jade,
Thank you so much for taking the time to share your feedback, and we’re really sorry to hear that you were disappointed with your experience.
We just wanted to clarify that we don’t work with suppliers like Temu or Shein. Instead, we carefully select independent brands and trusted global suppliers who align with our quality standards. Our aim is to offer thoughtfully made, affordable pieces that feel special without compromising on style, safety, or quality — especially for little ones.
We also wanted to mention that we responded to your message via our website chat on 21st May when you reached out, where we shared the details of the blanket’s composition. As we didn’t hear back, we assumed everything had been resolved but if there’s anything still unclear or you’d like to discuss further, we’d be more than happy to help.
While we haven’t seen a product review from your order on our site, you’re absolutely welcome to leave one - all customer reviews are appreciated and help us improve.
We’re sorry this particular item didn’t meet your expectations, but we do hope to have the opportunity to make things right.
Kind regards,
Lilly & Lula
Absolute scam
Absolute scam! Carpet costs nearly 200 but is identical to one from Temu for 1/10th of the price. Really terrible quality and they do not comply with the EU right of return. DO NOT BUY.
1. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lillyandlula
Hi Tara,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you were disappointed with your order.
Having reviewed our previous correspondence, I can confirm that we offered you the option to return the rug in accordance with our Return Policy, which fully complies with both the Consumer Rights Act 2015 and the EU Right of Return regulations.
As you’re based outside the UK, we understand that you chose not to return the item due to the cost of international postage. Of course, that decision is entirely yours, and we completely respect it. We’re simply sorry we couldn’t find a resolution that felt more satisfactory for you.
We do appreciate your feedback, and please know that we take all comments seriously as part of our ongoing efforts to improve our service and customer experience.
Warm wishes,
Lilly & Lula
Expensive products
Expensive products. Awful quality. Avoid. Ordered wine glasses as a gift for friends and am really disappointed with them. They arrived dusty, not packaged nicely and have thick ‘glass’ that sounds plastic like. Drop shipping at its worst
19. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lillyandlula
Hi Jenna,
Thank you for taking the time to leave a review.
We’re sorry to hear that you were disappointed with your order. We always aim to offer products that balance quality, style, and affordability, and we’re sorry this didn’t come across in your experience.
We’ve reviewed your order and can see that you reached out to request a return 41 days after delivery. As our Returns Policy states, we offer a 15-day return window, and unfortunately, your request fell well outside of this timeframe. This information wasn’t raised during your initial contact, so we’re surprised to see it mentioned now.
We work closely with a small number of global suppliers and independent brands to offer carefully sourced products. While some items are shipped from our international warehouse, all partners are selected based on their alignment with our quality standards.
If you’d like to speak with us further or have any additional questions, we’re more than happy to help.
Kind regards,
Lilly & Lula
My review has been removed 3 times by…
My review has been removed 3 times by trust pilot and this company! this company should be avoided. All goods come from China and take weeks! Customer service lied to me on every single email they sent to me, you can keep removing the review and I will keep coming back! Do NOT order from this Chinese drop shipper!
1. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lillyandlula
Hi Jenny,
Thank you for your review.
To clarify, your previous reviews were removed by Trustpilot, not by us, due to the use of derogatory language, which violates their content guidelines. While we welcome all feedback - including critical reviews - it should be shared respectfully, truthfully, and in accordance with platform policies.
With regard to your order, we can confirm it was delivered within the stated lead time of 7 working days, as outlined in our Shipping Policy and agreed to at the time of purchase. You were also made aware that your items would be sent from our international warehouse and confirmed you were happy to proceed on that basis. When you later chose to return the items, a full refund was processed without delay. Throughout, our team responded to your queries promptly, professionally, and in good faith - in many cases, multiple times per day to support you.
Given the communication, fulfilment, and refund provided, we’re genuinely unsure what more could have been done to improve your experience, but we’re always here if you’d like to continue the conversation privately and constructively via email.
Kind regards,
Lilly & Lula
Look good on website but very cheap and…
Look good on website but very cheap and tacky in reality
I am very disappointed in this company. Website looks great and I ordered 4 tealights in oval. I even wrote in the comment box on order - don’t send round . The receipt even said oval. They came direct from China in very poor packaging. They felt cheap and tacky so I requested to return them as Having seen the quality I did not want the correct ones to be sent. They deducted shipping from purchase cost despite it being their error. customer service was not good. I would not recommend this co
8. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lillyandlula
Hi,
Thank you for your feedback.
We’re sorry to hear that the tea lights did not meet your expectations. Please note that all items are sold as shown on our website, and we are unfortunately unable to offer customisations for the items you ordered.
We appreciate your comments and will continue to work on improving our service.
Kind regards,
Lilly & Lula
Awful company
Awful company! Missing brackets in box and they took ages to sort it out as they kept asking me for more photos to “check” what I’d said. Eventually said they’d send the missing part but turns out it’s all cheap product imported from china so it took ages. Dodgy company - avoid! Don’t be fooled by nice website.
9. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Lillyandlula
Hi,
Thank you for your feedback.
We have reviewed your initial inquiry and upon receiving your email regarding the missing brackets, we requested further details to accurately identify the issue. Once we received your response, we arranged for the missing items to be dispatched the same day. Our records show that the additional brackets were delivered within three days of your initial order.
We understand that it can be frustrating not to receive the complete order at once, and we appreciate your patience throughout the process. We remain committed to resolving any concerns promptly and ensuring a positive experience for our customers.
Kind regards,
Lilly & Lula
I have ordered recently two wine…
I have ordered recently two wine glasses - they were a bit pricely but I decided to buy them anyway as the website says they were handmade. The first surprise happened a few days after when I got the notification from Ervi that they were waiting for my parcel from Ali Express. I sent the email to the company and asked for explanation, the lady from customer service replied that it has to be a glitch on Ervi website. What a surprise again when my items were delivered - two stickers that clearly says Ali Express and Made in China...
I think that misleading customers it's not the best approach.
2. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Lillyandlula
Hi Natalia,
Thank you so much for taking the time to share your feedback.
We’re really sorry to hear you felt disappointed with your order - that’s never the experience we want for our customers. We’d love to offer a little clarity, as we do take these comments seriously.
The wine glasses you received are indeed handmade, as described on our website, and sourced from one of our global partners. While some of our manufacturers are based in Asia, we select our products and partners based on a strict set of criteria that prioritises product quality, design integrity, ethical sourcing, and responsible production practices regardless of their country of origin.
We understand the tracking notification was unexpected and confusing. That message did not come from us and appears to have been a third-party tracking error.
As you chose to keep the glasses, we do hope that with time, you might enjoy them more than you initially expected. That said, your feedback is really helpful and will be taken on board as we continue to improve both our product selection and the experience around delivery and presentation.
If there’s anything else you’d like to discuss, we’re always here and happy to help.
Warm wishes,
Lilly & Lula
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