Leyadoll Anmeldelser 

I loved the doll. Shipping was a little slow but not too bad.

The experience was great because I was able to find a little tanned black haired pigtail baby for my Great Granddaughter. Just like her PERFECT. And to top it off she loves it and is talking to it at 5 months. Thank you. Now looking for another baby for her.

Lovely product and a perfect keepsake, very good communication with supplier aswell

Scam!!! It’s been weeks since my order I haven’t received it. Rude customer service who will take no accountability and will not give a refund despite several ignored emails. Have contacted the authorities who are now formally investigating into the matter as I choose not to lose my sanity over mindless unempathetic companies.

The first doll we received which I bought for my granddaughters 1st birthday was faulty in that the name peeled off. I ordered the playset to match the doll.

We wrote to leyadoll who agreed to provide a personalised replacement doll which we were more than happy with. However, we didn’t hear from them for weeks so contacted them again to be told the doll was out of stock but they would be ‘willing’ to provide another doll of the same value. As advised before we bought the playset to match the original doll so it wasn’t ideal having a none matching doll. Still we appreciated it being replaced.

Firstly, we had to chase several times to see where the replacement doll was, secondly the emails we received we rude and unprofessional, thirdly, when the email finally came to confirm the name etc they had put the name Strawberry, not my granddaughters name, and finally delivered to the billing address and not the delivery address. It felt to me that we were being penalised for asking for a replacement of the faulty item!

We will not purchase from this company again and would suggest to leyadoll, that you invest in training your customer service team

My granddaughter loves her beautiful soft doll. It was the perfect 1st birthday gift and such a beautiful keepsake with her on it

Perfect gift for a little girl
Really well made

My son and daughter-in-law loved the doll for their daughter. My granddaughter seems to like playing with the hair.
The doll was received on May 27th

The doll is beautiful, and a great cause, to know the proceeds will help children is a great feeling. The only let down was the shipping took a long time to receive.

Gorgeous, safe little dolls, our granddaughters love their dolls, great for small little hands to cuddle and care for

UPDATE AS OF 5/4/2025
Sent another request of location and this is what I received. Seems as though you do not care that a package is not received as long as you are getting paid.


johnthannah
May 4, 2025, 00:29 GMT+8
This is getting a little bit ridiculous. We ordered the original doll on Jan 23. 2025. It never made it so you were kind enough to reship a duplicate order on 3/27.
The package is still not here. According to the shipping info it has cleared all customs and is waiting for pickup.
Number: YT2509021272380987
Package status: In transit (31 Days)
Country: China -> United States
2025-04-11 20:36 MCDONOUGH, GA 30253, Departed Shipping Partner Facility, USPS Awaiting Item
2025-04-10 15:30 MCDONOUGH, GA 30253, Arrived Shipping Partner Facility, USPS Awaiting Item
2025-04-09 07:30 Delivered to local carrier
2025-04-07 07:45 ATLANTA, GEORGIA, US, Clearance processing completed - Import
2025-04-07 06:42 In clearance processing - Import
2025-04-06 21:09 US, International flight has arrived
2025-04-05 04:43 CN, International flight has departed
2025-04-03 15:16 CN, Arrived at the origin international airport
2025-04-03 10:46 Mainland China, CN, Shipment is in transit to next facility
2025-04-03 06:20 Mainland China, CN, Departed from sort facility
2025-04-03 05:16 Mainland China, CN, Arrived at origin facility
2025-03-31 17:53 Shipment information received
======================================
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The USPS site who is supposed to deliver the package is still waiting on it..

johnthannah

May 4, 2025, 00:29 GMT+8

This is getting a little bit ridiculous. We ordered the original doll on Jan 23. 2025. It never made it so you were kind enough to reship a duplicate order on 3/27.
The package is still not here. According to the shipping info it has cleared all customs and is waiting for pickup.

Number: YT2509021272380987
Package status: In transit (31 Days)
Country: China -> United States
2025-04-11 20:36 MCDONOUGH, GA 30253, Departed Shipping Partner Facility, USPS Awaiting Item
2025-04-10 15:30 MCDONOUGH, GA 30253, Arrived Shipping Partner Facility, USPS Awaiting Item
2025-04-09 07:30 Delivered to local carrier
2025-04-07 07:45 ATLANTA, GEORGIA, US, Clearance processing completed - Import
2025-04-07 06:42 In clearance processing - Import
2025-04-06 21:09 US, International flight has arrived
2025-04-05 04:43 CN, International flight has departed
2025-04-03 15:16 CN, Arrived at the origin international airport
2025-04-03 10:46 Mainland China, CN, Shipment is in transit to next facility
2025-04-03 06:20 Mainland China, CN, Departed from sort facility
2025-04-03 05:16 Mainland China, CN, Arrived at origin facility
2025-03-31 17:53 Shipment information received
======================================
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The USPS site who is supposed to deliver the package has this info.

Please tell us what you are going to do to make this right.

And to make thing even worse I got a generic reply

Dear johnthannah,

Your request (130963) has been received, we are trying our best to answer your email within 2 business days. Please make sure you're using the same email address as the one to create a leyadoll account or place your order, or you should provide your order number to be verified as our customer.

Some information may be helpful for you.
1.FAQs l
2.Estimated date of deliver // l shipping-policy
3.To make changes or cancellation on your order, please reply to this email with CHANGE123.
4.To claim any product defects, please attach a picture or video as a reference to this email.

Restock Notification
We are getting numerous requests to restock certain collections of our products and we always note them down. To be notified when these products become available again, simply click the button on the product page. You can also subscribe to our emails on leyadoll.com. This way, you'll be the first to know when we restock this product or add new items to our collection.
We view our tickets in the time order that your tickets are updated, you should expect a sooner response by not repeating sending the same emails to us.

Thank you for your cooperation and patience.

Warm regards,

Which tells me the requests for service are not even reviewed, just rubber stamped answers..

What are we going to do to resolve this issue.

Thanks
Leyadoll Customer Service
Thanks
From: Leyadoll Customer Service (Leya Doll)
Sent: Thursday, April 24, 2025 7:22 AM
To: johnthannah
Subject: [Leya Doll] Re: Re: [Leya Doll] Re: Re: [Leya Doll] Re: [Leyadoll] Replacement Created

Yes, We will try one more time. Please send both the doll and the backpack.

Thanks for the additional effort.

I placed an order for a Leyadoll and Doll Carrier Backpack on 1/23/2025 for my granddaughters 1st birthday.. I waited the 4 weeks they said it might take and make a request on 2/25/2025 to get an update on where it was location. The website said that the International flight has arrived on 2/6/2025.. I sent multiple email to customer server and always get a generic reply to check the shipping information. After I told them to cancel my order or reship, they reshipped a duplicate order on 03/31/2025. It arrived and cleared Customs at Atlanta on 4/7/2025. It says it was delivered to the local carrier on 4/9/2025. It shows it depaarted the shipping partners facility on 4/11/2025 where it has stayed for 16 days with no movement. Sent another email to customer service and this is their reply "If you do not receive any updates within the next 10 days, please allow a few more days for your package to arrive at the next station, and we will do our best to keep you informed of any updates as soon as we receive them"
This is poor customer service to me and I am sorry that even order these.

Thank you very much, I have received my Leya doll today.
Such a beautiful educational doll for my granddaughter's first birthday.
So pleased that it has arrived in good time.
Great communication and tracking information from start to finish.
Many thanks 😊 
Sue

Beautiful product

Strawberry doll arrived and she was perfect. The family I gifted her to absolutely loved it.
Misplaced my order number but the team were able to locate my order from other information.
The customer service I received was outstanding.
Thank you
Judy

Item was delivered and I checked immediately for it and it was not there. I paid $45 for nothing. Company is unwilling to do anything about it except have me check the tracking on it.

I have ordered from Leyadoll numerous times and have had no issues. However this time I placed my order and all went well until it cleared customs in the US. At which point- my package stayed dormant for weeks. USPS said i was to contact LEYADOLL to research the third party carrier that was to deliver it to USPS. Every time I try to reach LEYADOLL customer service/ help desk- all I receive is an automated/generic response- no one ever researches my missing package. No one offers any help. At this point i have requested a full refund. These dolls are cute- but this is the worst customer service I have ever seen. They could care less about their customers. This is to benefit children with cleft pallets. This company should be utterly ashamed of how they treat their customers- especially repeat customers!
**Order number is 431919. Order placed 3/3/2025. Please let me know your findings of your investigation** thank you.. today is 4/1. I updated my review and added my order number as they requested several days ago..but still nothing from them. As you can see there was not contact information provided below! Poor customer service!!! I want a full refund now!!! The tracking number isn't even available anymore. It has been removed from the USPS site

We absolutely love our Leya dolls.
We have had ours for about three years and just got two more recently!!
They are amazing quality, and even personalised making them so much more special.
The team are also amazing being quick with responses and delivery.

Excellent quality and great products. I have always been sceptical about how the product will turn out when ordering online, but this one was fantastic.

The quality and design are even better than I expected. My niece loves it

I am often not impressed by things I buy online but this doll was so pretty. I have checked the doll out, nothing is loose, it looks exactly as advertised. If I have a small complaint the little pinny could have been made out of heavier material a little flimsy. So a 4.8/5, really cute.