Great doll, looks exactly like it does online. Prompt delivery. Only issue is the product / packaging smells very strongly of cigarette smoke! Very glad I purchased this early and have enough time... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Avoid!!! Very poor service and never actually received the item but when questioning them I was just getting ignored and told completely different story. I wouldn't believe how dismissive they wer... Vis mer
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These are beautiful customised dolls and my kids love them. They recently made football versions as well. Love the quality as well. Delivery will take time due to customisation and handling etc. we we... Vis mer
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We ordered the doll as a first birthday gift for our granddaughter, Paz. My husband an avid soccer fan noted there was a player, Nico Paz on Argentinas team. The personalization, number on the shorts,... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
We Offer the Best Personalized Doll for Babies & Toddlers.
Kontaktopplysninger
RM 2209, 22/F, 655 NATHAN ROAD, Moonkok, Hongkong
- +852 6098 4328
- help@leyadoll.com
- leyadoll.com
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Awful customer service, delivery failure
They delivered to the wrong address and customer service was extremely unhelpful. Do not trust and do not buy.
5. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Leyadoll
Hi David, we’re sorry to hear that this experience has been frustrating for you. We understand how concerning delivery issues can be and appreciate you sharing your feedback.
After reviewing your order, the tracking provided by Royal Mail shows that the parcel was marked as delivered on January 5. When you reached out to us, we shared the available delivery details and contact information so we could assist you in checking what may have happened.
We genuinely aim to support our customers and are sorry that this situation has left you feeling dissatisfied. We remain open to continuing the conversation by email if there’s any additional information that may help clarify the delivery.
Mistake with order
I ordered 2 dolls and was very clear, 1 needed a name embroidered. The other one had NO name. I recieved 2 dolls both had the same name.
20. november 2025
Svar fra Leyadoll
Hi there, we’re sorry to hear about your experience. This is not what we intended for your order.
We’ve already reached out to you directly regarding this matter. Please kindly check your email (including your spam folder), and our team will assist you further to resolve this as soon as possible.
Thank you for bringing this to our attention.
Never received the doll
20. november 2025
Svar fra Leyadoll
Hi there, we’re sorry to hear this. We’ve already reached out to you directly to look into the situation and assist further. Please kindly check your email (including your spam folder) so we can help resolve this as soon as possible.
The dolls are beautifully made
The dolls are beautifully made, my 3 grandbabies love them!
20. november 2025
Svar fra Leyadoll
Hi there, thank you so much for taking the time to share this with us. We’re truly happy to hear that the dolls are beautifully made and that all three of your grandbabies love them 💛
Knowing our dolls are being enjoyed by little ones and their families means the world to us. Thank you again for your support and trust — it really encourages our team.
Wrong Item Sent
In my original order, wrong doll was received. They quickly responded and sent the correct doll with no charge, with no need to return the first doll. Great quality, beautiful colors, and custom embroidery. She is beautiful and perfect for my grand daughter. Great customer service and quality.
29. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Leyadoll
Hi there, thank you so much for sharing your experience with us. We’re truly grateful for your understanding and kind words.
We’re glad we were able to quickly correct the issue and make things right for you. Hearing that you love the quality, colors, and customization — and that the doll is perfect for your granddaughter — truly means a lot to our team.
Providing caring and reliable service is always our priority, and your feedback really encourages us. Thank you again for your trust and support 💛
I received my personalised Milly Girl…
**UPDATED RESPONSE - As requested order number for below : #515311. I have just sent ONE image of the faulty lettering as requested but again it has been rejected **
I received my personalised Milly Girl with pet dog but unfortunately the lettering had not been put on properly and was lifting away. I emailed with the fault and a photo which was quickly acknowledged but asking for a more detailed photo/s, which I agree was needed. I sent 4 more photos but basically just get an "undelivered due to recipients email rejecting due to it containing spam" - i have tried both the help and support emails but get the same email back each time, i have also tried using the 'reply' and 'reply all' and asked for an email address that will actually accept the photos but ti no avail! The doll is very pretty but for the money paid i would expect it to be in perfect condition - i am hoping my granddaughter does not pick at the faulty lettering! The lettering does look cheap compared to the rest of the doll. The customer service or lack of it is frustrating and I would therefore not recommend to friends or family to order from Leyadoll, which is a shame because as I say the doll is pretty, delivery was good but if you receive your doll with a fault as I have then you seem to be ignored and frustrated from non delivered emails!
8. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Leyadoll
Hi there, we’re very sorry to hear about your experience and truly appreciate you taking the time to explain the situation in detail.
Please rest assured that we would never intentionally block or ignore any customer emails. From what you described, it’s possible that the messages containing multiple photo attachments were automatically rejected by the email system, which can unfortunately happen in some cases. We understand how frustrating this must have been, especially when you were trying to resolve a genuine issue.
We absolutely want to help and make this right for you. Could you please provide your order number here or reach out to us again with the order number included? Our team will then be able to locate your order immediately and continue assisting you with a proper solution.
We’re sincerely sorry for the inconvenience this has caused and appreciate your patience. Your feedback is important to us, and we do want to actively resolve this matter for you.
Bought a doll for my grand daughters…
Bought a doll for my grand daughters first Christmas it was beautiful well made and delivered with ease thank you
20. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Leyadoll
Hi there, thank you so much for your lovely review. We’re truly happy to hear that the doll was beautiful, well made, and arrived smoothly for your granddaughter’s first Christmas 🎄💛
It means a great deal to us to be part of such a special milestone. Thank you again for your trust and support.
My experience was awesome
My experience was awesome, I have ordered three dolls and all of them was very pleasing to me. The style is so unique my great great just love them. So a big thank you!! I will recommend this website to others.
2. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Leyadoll
Hi there, thank you so much for your kind words and wonderful feedback 💛
We’re truly delighted to hear that you loved all three dolls and that their unique style brought so much joy to your family. Knowing they’re so well loved means the world to us.
Thank you for recommending Leyadoll to others—we’re so grateful for your support and trust. We look forward to creating more special moments for you in the future ✨
Got this sweet little doll for my…
Got this sweet little doll for my grand-daughter's first Christmas. Had her name put on the outfit. I think her mom loved it as much as I did.
24. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Leyadoll
Hi Linn, thank you so much for sharing this lovely moment with us 💛
We’re so honored that the doll was part of your granddaughter’s very first Christmas, and it means so much to hear that both you and her mom loved the personalized touch. Moments like these are exactly why we do what we do.
Thank you for choosing Leyadoll—we truly appreciate your trust and support ✨
First sill
This is the perfect first doll for our sweet granddaughter! Highly recommend these dolls
1. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Leyadoll
Hi Cynthia, thank you so much for your lovely recommendation 💛
We’re truly honored that the doll could be your sweet granddaughter’s first doll. Knowing it brought joy to your family means so much to us.
Thank you again for your support and kind words—we truly appreciate it ✨
Disappointed . Regret the purchase .
I think this is very overpriced for what it is. The iron on vinyl name makes it appear cheap . And I’m
Concerned about the battery is accessible for a little one and we know how lethal that can be.
17. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Leyadoll
Hi Tracey, thank you for sharing your honest feedback. We truly appreciate you taking the time to raise these concerns.
Regarding the name personalization, we’d like to clarify that we currently use a special printing technique rather than embroidery. This method is designed to ensure the personalization remains durable, neat, and suitable for regular use over time. It has been carefully tested and has received positive feedback from many of our customers.
Based on your description, the item purchased appears to be the Personalized Day & Night Layla – Talking Doll. For this product, the battery is placed inside a secured battery compartment that requires a screwdriver to open in order to access the battery, making it safe and difficult for young children to reach.
We truly value your feedback, as it helps us continue improving both our products and communication. Thank you again for sharing your thoughts with us.
Huge wait time for delivery
I cannot comment on the doll itself yet, I’m just here to moan about the delivery time. I’m in the UK and I ordered my doll on 27th November - still haven’t received it! I’ve emailed customer service with concerns as it is a Christmas present and they’ve just written back explaining how I can track my order. It left china on 5th December and there have been zero updates since then (it’s 17th December now).
My advice: order from Amazon instead of from the company direct if you don’t want a huge wait! I’m kicking myself as prime delivery next day via Amazon.
Edit for further info: I have been emailing the company back and forth now, my last email from them was 3 days ago telling me there has been no tracking update as the parcel seems to be lost. Awaiting further communication from them. I realise this isn’t directly their fault but it’s still frustrating. (I have since bought a doll from Amazon to ensure my daughter has one in time for Xmas which arrived in two days and the doll is lovely) so my only complaint here is the delivery issue
16. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Leyadoll
Hi Gayle, thank you for sharing your experience, and we’re truly sorry for the frustration caused by the delivery wait, especially with this being a Christmas gift. We completely understand how stressful this timing can feel.
As your order was shipped internationally from China, transit times can occasionally be longer than expected, particularly during the peak holiday season. While the parcel left China on December 5th, tracking updates may pause temporarily while the shipment is in transit between countries.
That said, we’re sorry if our previous reply didn’t fully address your concerns. This certainly isn’t the experience we want for our customers, and your feedback has been shared with our team so we can continue improving both communication and delivery expectations.
If you’d like us to check on the shipment again or assist further, please feel free to contact us directly with your order number. We’ll be more than happy to help.
Will not be ordering again
I initially placed my order on September 26 for two personalized dolls. I understand that incidents happened and reached out to company on Oct 26, 2026 when I still had not receiving the package. It took leyadoll until November 6, 2026 to respond back that my package was lost in shipping and at that time they asked for me to check my address and if I would like the dolls replaced. As per the email log I kept, I responded that same day that I would like the dolls replaced and that my address was correct.
There was a system issue which lead to leyadoll staff not receiving my email from November 6 and this caused a delay in a response from the company. I did not get a respond back until November 12 but by this time the personalized maple doll I original order was out of stock and I was asked to pick a different doll that was in stock. On November 12, I sent a message back asking to replace the maple doll with the Milly doll with the dog. Leyadoll sent an email telling me I had to pay an extra two dollars US which I did without complaint and I sent another email with the new order number on November 13.
On November 23, I reach out to leyadoll again just asking for an update regarding my product. At this time, the associate who replied told me that the Milly doll was currently out of stock and they were expecting a restock in two weeks. I expressed concerned that the dolls would not be here for Christmas. The associate explained that the delay was caused by another issue that was discovered in the quality inspection and the original doll did not meet standards. They were expecting the doll to ship out next Friday which was December 12. Additional I got an email notifying me of a restock of the Milly dog with dog last week.
On November 28, I received another notification from leyadoll stating that my initial package had experienced a delivery failure and it was my job to contact the local carrier to arrange for a retrieval of this package. And in the event that the parcel was not retrieved in a timely manner, leyadoll could not be held responsible for a loss incurred. I spend the afternoon contacting the delivery company who responded that they could not locate the parcel in the warehouse and they recommended me contact the company I purchased the package from. This information was sent to leyadoll.
I sent an email on December 12 just asking regarding my order again and this morning I was sent the following reply this morning.
“We are sorry that the product in your order is currently out of stock. We are waiting for it to arrive and will ship it to you as soon as possible.”
I don’t understand how last week leya sent out an email stating the Milly doll with dog was in stock and how my order was not fulfilled. The reason I initially ordered from leyadoll was because leyadoll supports cleft palate/lip and my daughter was born with cleft palate. But I have lost confidence in this company and your ability to deliver my order at all. I am disappointed in how this situation was handled by leyadoll. I have asked for a refund of my purchase which they have agreed to do in the next 3-5 business days. But in the email they sent back regarding the refund they made more excuses about how I was provided the wrong information and it was not the Milly doll that was out of stock but the Melia doll I ordered. I will mention that they did apologize for the situation but there was a lot of miss communication and misunderstanding.
12. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Leyadoll
Hi there, thank you for taking the time to share your experience. We’re truly sorry for the frustration and confusion this situation caused.
You’re right that there were communication breakdowns during the process, including system issues and stock changes, which led to an experience that did not meet our standards. We sincerely apologize for that.
We’d also like to clarify that the refund was successfully processed and completed on our side in early December, as communicated. The funds were returned via the original payment method, with timing dependent on the bank or payment provider.
We appreciate your feedback and are using it to improve our communication and follow-up processes. We’re genuinely sorry we let you down and wish you and your family all the best.
Great product
Great product, I have now bought 3, and when I needed information on the delivery the response from customer services was immediate
4. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Leyadoll
Hi Amy, thank you so much for your lovely review!
We’re so happy to hear that you’ve chosen our dolls not just once, but three times — it truly means the world to us. 💗
We’re also delighted to know that our customer service team was able to assist you quickly when you needed delivery information. Your support and trust encourage us to keep doing our very best.
If you ever need anything in the future, we're always here for you.
Thank you again for being such a wonderful part of our Leyadoll family! 💗
Christmas doll
Just received the doll I ordered for my great granddaughter it was personalised and came in its own bag with stickers saying Happy birthday Happy Christmas it's beautiful
2. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Leyadoll
Hi there, thank you so much for your lovely review! 💛
We’re so happy to hear that the personalized Christmas doll arrived beautifully and that you loved the little touches like the gift bag and festive stickers.
It means the world to us knowing it will be a special gift for your great-granddaughter. Thank you for choosing Leyadoll to be part of her Christmas memories ✨🎄
Wishing you and your family a warm and joyful holiday season!
J ai pas reçu la poupée envoi depuis 1…
J ai pas reçu la poupée envoi depuis 1 mois j ai envoyé plusieurs messages aucune réponses
Suite à cet avis envoi a leur frais d'une seconde poupée
La poupée est joli
1. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Leyadoll
Hi lovely, thank you for sharing your feedback with us. We are truly sorry to hear that you have not received your doll. We have already submitted an inquiry to the carrier to investigate the cause of the delay. Our customer service team has also reached out regarding the issue mentioned in your review, and we sincerely hope to provide you with a proper solution. At your convenience, please kindly check the email from help@leyadoll.com 🌹 We are here to assist you and will do our best to resolve this matter for you.
I never received my doll
I never received my doll. There was no notification of delivery or a tracking number. I asked for my purchase to be replaced, with no help from customer service. I was completely ripped off.
20. oktober 2025
Svar fra Leyadoll
Hi there, thank you for taking the time to share your feedback with us. We are truly sorry for the trouble and frustration this situation has caused you. After reviewing the tracking information, the carrier has marked your parcel as delivered. To help clarify the situation as quickly as possible, we kindly recommend checking with the delivery company for more details. We’ve included their contact number in the email we sent you, and we’re here to assist you throughout the process if needed. Our customer service team has also reached out regarding the concerns mentioned in your review, and we would genuinely love to help you find a proper solution. If possible, please check the message from help@leyadoll.com 🌹 Thank you again for bringing this to our attention — we’re here to support you every step of the way.
Reasonable quality, poor customer service
The doll is a reasonable quality but the personalisation was poor. The lettering is iron on and was not sufficiently stuck to the dress of the doll. The packaging was poor and the gift bag provided was unusable. Customer services were contacted but not interested in providing any real solutions to my concerns. Dissatisfied customer 🙁
27. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Leyadoll
Hi there, thank you for taking the time to share your feedback with us.
We are truly sorry to hear about your experience with the personalization and packaging — this is certainly not the standard we aim to deliver.
We value every customer’s opinion and always do our best to provide proper solutions whenever an issue arises.
We would also like to learn more about your situation so we can handle it properly for you. Please feel free to contact our customer service team directly via email or through our social media channels.
If you could kindly provide your order details, we will look into this immediately and offer an appropriate solution for you.
We sincerely apologize once again for the inconvenience this has caused. 🙏
Leya boy doll
Lovely little boy doll exactly like advertised, delivered with a lovely gift bag.
28. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Leyadoll
Hi love, thank you so much for your sweet review! We’re so happy to hear that you love the Leya Boy Doll and that he arrived just as advertised — including his little gift bag. 💗
Your kind feedback truly means a lot to us.
If you ever need anything or have any questions, we’re always here to help.
Thank you again for choosing Leyadoll! 💖
They should make more of their personalisation service!
I’m so thrilled with this doll for my newborn’s first Christmas. It’s adorable and very soft but the loveliest thing is the personalisation service. My daughter developed a strawberry mark just after birth and Leyadoll added an actual little strawberry in the same place. I was emailed shortly after purchase and sent over a photo. All very easy.
It’s so special and such a kind, lovely gesture. It makes for a very special memento. Leyadoll you should advertise this more clearly on your website - I only found it by chance!
Delivery was also much quicker than I expected - I decided to look up tracking data to see if it had left China only to find it was being delivered to my house that morning.
The only thing to point out is personalisation is printed rather than embroidered as I expected, but it does look very hardy.
20. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Leyadoll
Hi there, thank you so much for your beautiful review. We’re truly honored to personalize your doll with the little strawberry mark — it means a lot that it made the gift so special for your baby’s first Christmas. 💗
We also appreciate your suggestion about making our personalization service more visible and will pass it to our team. And thank you for your note about printed personalization — we’ll keep working to improve.
So happy the delivery arrived quicker than expected!
Thank you again for choosing Leyadoll. 💖
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