I was delighted with the service I received from LED Space for lighting in a media wall. Customer service has been excellent in terms of the pre-sales support in providing the quote and post sales su... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Excellent service and excellent product the led stips looked amazing in the bathroom all cut to the correct size with cable attached ready to just connect to the driver would definitely use again an... Vis mer
Okay product apart from the fact the tape was faulty which messed up my entire job. The reason for the one star is because of the terrible customer service once I phoned, basically got called a liar a... Vis mer
Don’t go cheap with other inferior LED lighting. These are excellent and exactly as described. Yes, slightly more expensive than others but you get high quality with these. The website doesn’t exagger... Vis mer
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
10/10
Super helpful in terms of guidance on product and extremely responsive.
Great experience from start to end
Great experience from start to end. Easy to create a bundle, and it came with all the right parts to build out a smart little setup. I went for the Zigbee option so I could add it to Philips Hue, and it integrated seamlessly.
I had a bit of an issue with the electrician being a little rough with one of the strips and it caused a fault with one of the sections - but LED Space very graciously sent out a replacement for that section.
Great experience, and I'll certainly be back 👍
Always quick and helpful
As a novice at putting LED components together I had afew queries and Dave at LED space was always there with a quick and helpful answer. The kind of service that makes you stick with a company, thanks!
Fantastic product
Fantastic product, looks absolutely stunning.
Lisa and Shaun at LED Space were fantastic in helping me with a couple of minor problems I had installing.
Products arrived on time with no fuss.
Will definitely buy again and highly recommended!
Thank you
Brilliant Service, good prices.
Very helpful company with good pricing, Dave went out of his way to add something to an order that was half way to being dispatched, saving me some further delivery charges. Very efficient and professional company and also a nice easy to use web site/shop, would highly recommend!
Dave Turner at LED space gave me a…
Dave Turner at LED space gave me a really prompt fantastic service when organising a replacement for a faulty product.
Excellent customer service from start to finish
Excellent customer service from start to finish.
I had an issue with my cob lighting not working (my fault) , spoke to Dave at 1630hrs who told me what the issue would be and ordered a couple of items. Dispatched straight away and arrived the very next morning.
Would'nt hesitate to use this company again and have recommended to a number of people.
A very happy customer
I am really delighted. I received excellent prompt relies to my request for guidance as to which product to purchase for my needs and which power and cables. The LED strip is the right length to fit inside my loom and gives a very even bright daylight over the 8 shafts for ease of threading up. It all arrived the next day. A truly wonderful service and product. Thank you Shaun.
Amazing customer service I've used…
Amazing customer service I've used multiple times ans the products and the service are great. Milena was very helpful
Excellent service from Dave when our…
Excellent service from Dave when our order went astray and was damaged. New delivery sorted quickly, on a different route to help with the remoteness of our address.
Success snatched from the jaws of disaster.
Couldn't have asked for anything more, thank you.
Great for self-build specifiers
Ledspace quickly gave me a really comprehensive and competitive quote for some LED strips which I would not have been able to choose or specify by myself
LED Space top service
Was having a few issues when I installed my lights so contacted LED space and spoke to Dave. Straight away he spotted the issue and got them working. Great service and quality product.
Great tech advice
Shaun was able to sort exactly what I needed after scratching my head trying to sort things myself.
The conversation went back and forth a fair bit and he was fairly quick to reply. At the end he provided a link with everything I needed so all I had to do was check over the basket and pay. Something Ultra LED werent able to do which as minor as it seems was fairly major when trying to compare prices over several potential items and my brain got completely frazzled.
I got the solder service, the item arrived next day and is working great.
Thank you Shuan.
Great experience
Really appreciated the prompt help and advice I was give, even though it was only a small domestic project. Great service - thank you!
Great service and quality
As a developer of residential across the south east I have been looking for a reliable source of LED supply that not only can bespoke LED but also provide technical assistance. These guys are perfect for both and even in the rare event of technical failure a replacement arrived next day on a Saturday. Quality service and is the example of what most companies lack at present. Keep it up
Aftersale care non existent
I am a customer who purchased a few times from LEDSpace with the confidence that I would get good aftersale care if I ran into issues with any of my orders but I was wrong! Recently I had an issue with one of the Blaq Aura light strips where it got damaged with glue residue after trying to cut down to length. I reached out to CS with the hope that they would assist me with a replacement at the very least but sadly all they offered is to sell me a replacement! Customer service is all about customer care but sadly this is not the case with this company!
Fantastic customer service
Great support in choosing the right led system (drivers, strips, diffusers) and good price. The aftercare was exceptional...responsive and really helpful.
Had a nightmare with the service….
Had a nightmare with the service….
Got the product, it didn’t work, carried out tests, wired in other lights etc to check it wasn’t anything else and it wasn’t, defo faulty light. Which in itself isn’t a big deal, just send another one or refund….. unfortunately not the case.
Let LEDSpace know and they said I wired it incorrectly and to send it back (at my own expense). Did that and they sent it back saying nothing was wrong with it.
So I emailed again, saying it still doesn’t work and I’d like a refund quoting my legal rights, they asked me to fill in a form and send it back again, at my own expense again (now £85 costs to me) which I duly did.
Then get an email to say they’re only refunding me £28.98 with no explanation. guessing they are only refunding some items eg, the power lead, transformer etc
Terrible refund policy, shame as I’m trying to support small business, but wish I’d just used Amazon who would return no quibble. Would advise anyone not to use.
Disappointed overall
A few issues,
Got a quote as needed 9x plaster in profiles. After I had ordered it turned out 10x plaster in profiles as a pack is £20 cheaper. - not that I would have known as I asked for a quote for a kit.
Had them installed about 3 weeks now. On average I am having to ‘resync’ the remote to the 4 drivers/wifi module 3x per week, as half the time only 1 of the 4 lights works. (All are on the same circuit and controlled via Alexa with no switch, just a permanent live).
The drivers keep defaulting to 12v and not 24v but when re sync’d to the remote they emit 24v again.
Service was helpful at first but overall I wish I had purchased elsewhere to be honest. I am not at a point where I am having to repair the plaster around the profiles after removing the fronts to replace the drivers and LED’s with an alternative supplier.
Very disappointed considering the cost was over £500.
Post sales support came up trumps
I installed a run of LED lights into shelving which required me to use 11 connectors. I suspect one of the connectors was faulty meaning we couldn't adjust the warmth on the white lightening. Technical support agreed to ship replacement connectors and wire for us free of charge so that we could trace and resolve the problem. End result was great looking LED's. Thanks for all the support!
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