Ledlenser UK Anmeldelser 

I got in touch with a warranty issue very close to the end of the generous warranty period on an unregistered torch. Faiza and the team were courteous and efficient at dealing with my request and I'm very pleased with the outcome (a brand new like-for-like replacement).

I am on my second head torch from Ledlenser
(I upgraded) and their products are of extremely high quality. Confidently assured with a 7 year warranty.
I Can also confirm the company truly cares about their customers. I recently had cause to contact the customer support team (truly kind & caring staff) and the lady I spoke to went way above the call of duty to help me.
The products suit all needs and budgets and their professionalism and customer care is second to none.
For peace of mind you can trust Ledlenser and their staff. You can speak to a human being and always get the same person again if required (I did).
Customer care and a companies after care is important to me - ledlenser score a perfect 10.
(I am a legitimate customer and the above experience is true, they have blown me away with customer care I didn't think exists anymore)
Thank you Ledlenser and staff, in particular Faiza , the nicest person anyone one could hope to meet.

Great product, great customer service, even I did not expect, earned the trust, thanks

I contacted (e-mail) Customer Support about battery information for a 15 year old H7R head torch. Within 40 minutes I had a response with the info I required and some useful tips. Thank you Faiza for your prompt service, particularly as this was Lunchtime for most companies (12:50 to 13:30 email sent and response time).

Speedy response on returning my torch for repair which resulted in a new replacement instead Excellent customer care and support from Faiza.

Probably THE MOST satisfying customer support experience ever!
6 STARS + all the way.
Ledlenser go above and beyond all expectations.
What a great company!
Particular shout out to Faiza.... Thanks! 👍👍

I inquired about a replacement lens due to accidental damage and through their support, I was pleasantly surprised to receive a completely new headlamp! Their customer support was incredibly understanding, going beyond what I expected. I highly recommend contacting them with any query, no matter how small. I will always happily recommend LedLenser to anyone in future.

The Ledlenser H19R Signature headlamp delivers outstanding performance and top-quality lighting. It’s reliable and bright for work, and customer service is fast, professional, and very helpful if any issue arises. 100% satisfied and highly recommend it.

I had a small issue with a broken replacement HR2 battery box cover which I purchased in May 2025.
I emailed LedLenser with the invoice and a photo of the cover showing the broken part and received a very swift and satisfactory response from Faiza. The result being a new cover being sent to me in the post today free of charge.
Thanks LedLenser, excellent customer support!

Got back to me in less than 24 hours with a helpful fix. Only negative is that I had to submit a second ticket on their UK portal after entering one in their general portal.

Fantastic Products & Fantastic Customer Service!

Phenomenal customer service. I dealt with Faiza who resolved my issue in days, replacing my faulty torch with the latest upgraded model. You really get what you pay for with this brand—not just a great product, but world-class support. Thanks again!

The service I received was fantastic The company replied to my email promptly and didn't hesitate to replace my faulty head light, the Ledlenser is the best head light on the market as far as I'm concerned, I owned my previous one for +- 15 years

Great warranty service!

Had a EX7R rechargeable torch for several years.
Battery had failed and was not holding a charge.
Ledlenser swiftly replaced the torch after filling in the forms.
Fantastic service

Absolutely top class service , I have always purchased led lender lamps as I am a professional and rely on quality and performance. When I had a problem after 6 years of faultless quality performance, led lender sorted everything so efficiently top class service .

I am not a techie person. 81 with mild dementia - so I forget things. My head-torch is an everyday essential for me. I recharge it every couple of days. Last week after the 'recharge' it was flashing red and green and this alarmed me that there was something wrong. i contacted Ledlenser through its e-mail, and got a very rapid reply. Due to the kind and helpful Faisa who diagnosed that the battery needed replacing, I ordered a new one which arrived in a day, I put in the new one, and it is now all 100%. Thank you Faisa and all.

Very helpful and resolved the issue with my torch.

Very professional team and helpful