I spoke to Caroline in warranty regarding my head torch. I cannot describe how easy the process was made for me to have my torch replaced. An absolute pleasure to deal with Caroline. Even after I man... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Had an issue that required a warranty claim. Contacted the LedLenser UK Team view the warranty tab online. The claim was sorted out fast and efficiently. I couldn't ask for a better service from them.... Vis mer
Id like to personally thank Faiza, who dealt with my query. From start to finish I was kept in constant contact with and the company's professionalism and the calibre of their customer service was ver... Vis mer
Selskapet har svart
Brilliant customer services! Have had a Ledlenser torch in my job for probably 15 years & bought a new torch & a spare part for the old torch to fix & give to a family member but had to contact cust... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
The sun and Ledlenser have something in common: We make light for the whole world! As one of the world's leading manufacturers of portable LED lighting products, we dedicate all our strength and expertise to this task. Ledlenser's quality products give users worldwide the freedom to do their job in the best possible way or to pursue their passion with dedication - with the best possible light at their side. Our premise “German Engineering & Design” has guided us since the first day of our company history and is the basis for the unique Ledlenser quality promise.
Kontaktopplysninger
Kingswick House, SL5 7BH, Sunninghill, Storbritannia
- 01344838222
- webstore@ledlenser.co.uk
- ledlenser.co.uk
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Enestående
303 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 50 % av de negative anmeldelsene sine
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Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Top products and great support and…
Top products and great support and communication!
11. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ledlenser UK
Hi Alexandros,
Thank you for your feedback. We’re really pleased to hear you rate both our products and our support so highly. Your kind words about our communication mean a lot to us.
Ledlenser Team
Faiza was very responsive and got my…
Faiza was very responsive and got my Flashlight setup successfully with extended warranty.
9. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ledlenser UK
Hi Alan,
Thank you for your feedback. We’re delighted to hear Faiza was so responsive and able to get your flashlight set up with the extended warranty. We really appreciate your kind words.
Ledlenser Team
Great Service from LedLenser
Great Service from LedLenser. I sent my broken head torch to them and within a day I received an email that a new torch will be sent. Really happy with the service and help. Great products Thanks Caroline.
9. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ledlenser UK
Hi Chris,
Thank you for sharing your experience. We’re delighted we could get your head torch replaced so quickly and make the whole process smooth from start to finish. We really appreciate your kind words about our service and products. Caroline will be pleased to see you were happy with the service she gave you.
Ledlenser Team
P21r torch
What a company, I sent an e mail asking about a rubber bumper off my P21r torch. I was told that they were not sold separately but they had a spare one which they would post to me free of charge. I know my torch was expensive but this service goes far and beyond what you would expect. 5 stars all round and a special thank-you to Faiza who couldn't do enough for me. Great company.
7. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ledlenser UK
Hi Hugh,
Thank you for sharing your experience. We’re really pleased we could help with the bumper for your P21R and get a spare sent out free of charge. It’s wonderful to hear the service felt above and beyond your expectations. A special thank you from us to Faiza as well, she’ll be delighted with your feedback.
Ledlenser Team
Had a problem with my p21r torch
Had a problem with my p21r torch, contacted led lenser, had faulty battery. They sent replacement.
Whole experience only took few days. Customer service is so helpful and efficient.
If you wanna torch, buy led lenser.
7. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ledlenser UK
Good morning,
Thank you for your review. We’re glad we could quickly identify the issue with your P21R and get a replacement battery sent out straight away. It’s great to hear the whole process only took a few days and that you found our customer service so helpful and efficient. We really appreciate your recommendation.
Ledlenser Team
Ledlenser Customer services are always…
Ledlenser Customer services are always top notch and many companies could learn from them.
the product might not be the brightist/dimist/lasting longest or shortest/ or whatever?
But any issues it's always sorted the quickist!
And that speaks volumes with me.
As just had a warranty issue (electrical gremlin!)
Got email to return sent it and get emails to follow up.
Just rang to confirm received but said warehouse hasn't updated yet.
So Caroline said give me the reference number of signed for so checked it and said will post one out.
Few minutes later have email saying confirmed sorted and sending.
10 star service.
7. september 2026
Anmeldelse skrevet uten oppfordring
great customer servive and communication
Faiza from customer service went above and beyond to sort out a problem for me.
great service
3. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ledlenser UK
Hi,
Thank you for your feedback. We’re delighted to hear Faiza was able to go above and beyond to get everything sorted for you. We really appreciate your kind words about the service.
Ledlenser Team
Outstanding customer service and warranty support!
Outstanding customer service and warranty support!
What an amazing product, but unfortunately my Ledlenser P7R torch stopped working. Since I already had a two-year warranty and applied for the seven-year warranty, I reached out to them. I sent Ledlenser UK an email with some photos and a detailed explanation, and they responded very quickly. They resolved the issue in less than three days by sending me a new replacement torch, and then they provided a label to send the old torch back. Everyone was very friendly, polite, and professional. I believe this was one of the best and the fastest customer supports that I ever experienced in my life.
28. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ledlenser UK
Hi Roohollah,
Thank you for the wonderful feedback. We’re glad your P7R issue was handled swiftly and professionally, and that your warranty made the replacement process seamless. Hearing that this was one of the best customer service experiences you’ve had genuinely means a great deal to us.
Ledlenser Team
Head Torch iH9R
The issue with my iH9R head torch was resolved very quickly and professionally. The main light had stopped working after about 4 years and Ledlenser replaced the whole package as I always take out the 7 year warranty on their products. I am still using some of their silver torches I purchased in 2007. I really like their products and service attitude. SPB
4. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ledlenser UK
Hi Simon,
Thanks for your review. Great to hear your iH9R was sorted quickly and that your warranty replacement arrived without any hassle. We really appreciate your continued confidence in our products especially after so many years of use.
Ledlenser Team
First Class customer service and solved…
First Class customer service and solved my queries very quickly.
Superb products, highly recommended
2. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ledlenser UK
Hi Colin,
Thank you for your kind feedback. We’re delighted to hear our customer service team was able to resolve your queries quickly and that you rate our products so highly. Your recommendation means a great deal to us.
Ledlenser Team
We have been using the LedLenser…
We have been using the LedLenser rechargeable searchlights (P21R) since 2014 excellent quality and good customer service from LedLenser UK when we recently had issues with one.
1. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ledlenser UK
Hi S Ahmed,
Thanks for your review. We’re delighted the P21R has served you well over so many years, and glad our team could help when you recently had an issue. We appreciate your continued support.
Ledlenser Team
Outstanding torches and Customer Support
I'm an ardent fan of Ledlenser torches, I have bought 7 or 8 of them over the years and have used them, and still do, in my professional capacity as an asbestos surveyor and now bat ecologist. They are superb quality and I have no inclination to use any other manufacturer. I had to contact customer support recently regarding one of my torches and the issue was resolved quickly, professionally and without any fuss. I could not be more pleased. Thank you.
29. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ledlenser UK
Hi Nicholas,
Thank you for sharing your experience. It’s fantastic to hear how long you’ve relied on Ledlenser products throughout your work as an asbestos surveyor and now as a bat ecologist. We’re really pleased our support team could resolve the issue quickly and without any fuss. Your loyalty and kind words mean a great deal to us.
Ledlenser Team
Exceptional service from start to…
Exceptional service from start to finish. Dealt with my issue with utmost professionalism. Highly recommend. I love their products!
27. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ledlenser UK
Hi Robert,
Thanks for your great review. We’re really pleased the service was smooth and professional throughout. Your recommendation and enthusiasm for our products are truly appreciated.
Ledlenser Team
The response to my warranty query was…
The response to my warranty query was answered very quickly and the issue was resolved. The customer service was excellent as I hoped it would be from a top brand.
23. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ledlenser UK
Hi Mark,
Thank you for sharing your experience. We’re really pleased to hear your warranty query was handled quickly and that the issue was resolved without any delay. We appreciate your kind words about our customer service and your trust in Ledlenser as a top brand.
Ledlenser Team
I have a torch that is well in excess…
I have a torch that is well in excess of 10 years old. The batteries leaked and damaged the torch. I sought help and the customer service people responded immediately with advice as to how to get the unit working again, or an offer of a new battery pack containing the electronics. The cleanup option worked perfectly but the new components are a useful backup. Great customer service all round
11. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ledlenser UK
Hi Clive,
Thank you for sharing your experience. It’s great to hear that even after more than 10 years of use, our team could help you get your torch back up and running. We’re pleased the clean up advice worked and that the replacement components give you extra peace of mind. We really appreciate your kind words about our customer service.
Ledlenser Team
very fast and effective in helping to…
very fast and effective in helping to resolve a faulty item
6. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ledlenser UK
Hi Jason,
Thanks for the review. Glad we could sort the faulty item fast and get you back up and running.
Ledlenser Team
Now that I have this LED figured out it…
Now that I have this LED figured out it is most useful. It sits on my keyring and it is most useful.
5. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ledlenser UK
Hi Andrew,
Thanks for the feedback. Great to hear your product is now working just as you need it to. We’re always here if you need any assistance.
Ledlenser Team
Ledlenser to the rescue after headband started to perish
The headband on my headtorch started to get loose and all adjustment had been used up. I contacted Ledlenser and with no questions asked, they offered to replace the item immediately. I can highly recommend Ledlenser their customer service is excellent. Their product is superb. I think that I was just unlucky. I work in a most un hospitable environment with a saturated salty atmosphere the light has never failed me and the headband started to perish after nearly 2 years of constant use. What wouldn't?
2. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ledlenser UK
Hi Christopher,
Thanks for your review. We’re glad we could get a replacement sent out straight away. Working in such a harsh environment, it’s great to hear your light has never let you down. We appreciate the recommendation.
Ledlenser Team
Great product
Great product , backed by Rolls Royce warranty !!
Faiza in the support centre , only deals with solutions ! No delays , No “we can’t” really sterling service , that’s why i always stay brand loyal ! As it’s a warranty that works
3. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ledlenser UK
Hi Frazer,
Thank you for the fantastic feedback. We’re delighted to hear you’re happy with your product and that our warranty process delivered exactly what you needed. Faiza will be thrilled to know her support made such a positive impact. We truly appreciate your loyalty to Ledlenser.
Ledlenser Team
The product appears to be high quality…
The product appears to be high quality at purchase but my experience shows that it is far from that. Cracked battery holders (admittedly replaced under warranty - then broke again!) Finally the led’s gave up. No replacement available on the website, so sadly a write off. And this isn’t just one torch. Experiences of family and friends are similar.
Most people will remember buying a cheap torch from Wilko’s or Woolies and finding it lasted reliably for decades. Sadly, those days appear to be long gone, even with a product that costs a not significant amount.
29. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Ledlenser UK
Hi Greg,
Thank you for taking the time to share your feedback. We’re sorry to hear that you feel disappointed with the longevity of your torch.
From the information available to us, your T7 is an older model that has now been discontinued for several years. We can see that we previously supported you under warranty, and that a replacement battery holder was subsequently provided to you in October 2023. We have no record of any further contact from you regarding an issue with that part or the torch since 2023 to the present day.
Unfortunately, with products that have been discontinued for a significant period of time, there does eventually come a point where we are no longer able to maintain availability of every individual spare component. This does not necessarily mean that we cannot help, however. If you had contacted our Customer Support team when the issue developed we would have been happy to explore what support or alternative options may have been available.
Our torch range has also developed significantly since the T7 was produced, with considerable advancements in product design, durability, sustainability and performance. We remain committed to supporting our products for as long as reasonably possible, including making spare parts available where we can to help customers extend the usable life of their lights.
We would still encourage you to contact our Customer Support team with the details of your T7. While we cannot guarantee that a replacement component remains available for a model of this age, we would be happy to see whether there is anything further we can do to assist.
Best regards,
The Ledlenser Team
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