Poor quality and a return fee...really? I sent all my items back and cancelled a few that had not shipped yet, to their Chinese mailing address ( very costly) over 2 months ago and still no refund. In... Vis mer
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Received a totally different outfit than ordered. Took almost 2 months. Request a correction . They offered a 90% credit towards another outfit, plus a restocking fee, or I could return the outfit a... Vis mer
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It took over 6 weeks to get items. I finally got thru to them to get a return address for a refund in May. Just today i got the package returned to me 5 months later with no explanation. USPS says the... Vis mer
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Dress was not anything like the photo, very cheap material and a different design. I'm now experiencing problems sending it back. I ordered another one by mistake and they say they've refunded that on... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Lavechic is an online fashion company founded in 2020. We offer a wide range of fashion-forward apparel that caters to women of all ages. Our product line is carefully curated to evoke a sense of adventure and wanderlust with a curated selection of clothing and accessories, we're your go-to for chic, travel-inspired style. Wear Your Shine-Endless Vacay Styles in One-Stop.
Kontaktopplysninger
30 N Gould St, 82801, Sheridan, USA
- info@lavechic.com
- lavechic.com
1,3
Dårlig
332 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 99 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very similar to other reviews
Very similar to other reviews, I’ve ordered x2 dresses which looked amazing in pics but what was received were horrible poor quality and looked nothing like the adverts. I returned items at the end of May and they were delivered 5 June. I’ve been emailing now for over a week with no response from ‘Lin Lin’. I am absolutely disappointed with the service from this online store and in hindsight if I had read the reviews would not have purchased. I am now at a loss of what to do next, or has Linlin gone on holiday will she be responding soon ? Maybe she is the only one in Customer services? Has anyone managed to get a full refund ?
You have responded to my review, with no mention of prioritising my refund ? Can you please confirm either on my review or via email when this will completed ? Maybe to prioritise returns and refunds you should employ more staff other then Lin Lin.
I’ve given you another opportunity to reply to me via email or this review to confirm my refund which you haven’t.
I will be contacting my bank today to see what the next steps are to get my money back. As Lin Lin is too busy to respond and you must be too busy replying to all your horrible reviews making promises which are clearly lies.
5. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lavechic
We are deeply sorry for the terrible experience you had! We feel extremely guilty after seeing your review. The product not matching the description is a serious oversight on our part in quality control, and this is not an excuse. Regarding the issues of delayed returns and unanswered emails, it was indeed due to a breakdown in internal communication. Lin Lin has not left the company, but the recent surge in inquiries has caused delays in our responses, which has inconvenienced you.
We have urgently optimized our processes and will handle your after-sales matters properly. Thank you for your frank feedback; it has served as a wake-up call for us. We will use this as an opportunity to thoroughly rectify our shortcomings and hope to have the opportunity to make amends for this regret and regain your trust.
Absolute nightmare
Absolute nightmare, took 3 months to come and is nothing like what I ordered, cheaply made. £50 down the drain.
This so called company should be ashamed of themselves selling rubbish.
11. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lavechic
We are deeply sorry for the terrible experience. The three-month wait and receiving the incorrect item were indeed a major oversight on our part. We feel extremely guilty about the £50 loss and the betrayal of your trust. This is far from the standard of service we expect, and we sincerely apologize. In response to this issue, we have strengthened our order review and logistics tracking processes to ensure accurate delivery and optimized delivery management to avoid long wait times. Thank you for your strong criticism; it has made us acutely aware of our shortcomings. We promise to continue improving and regain your trust with professionalism and sincerity. We apologize again.
Leider unseriös ...
Leider bin ich auf diese Seite reingefallen. Ich habe 2 Kleider bestellt. Eines war sofort lieferbar. Das andere in 7 Tagen. Als ich das erste kleid erhalten habe war ich schockiert. Erstens war es eine andere Farbe als auf der Homepage und zweitens war die Qualität miserabel. Kein Vergleich zum abgebildeten Produkt. Es ist richtig billig und wirklich ein Fetzen. Daher habe ich gleich geschrieben, dass ich das zweite Kleid abbestellen möchte und das erhaltene zurücksenden will. Die Rücksendung ist leider viel zu teuer und für das zweite Kleid, dass ich nicht mehr erhalte habe, ist bis heute keine Rückerstattung erfolgt. Ich habe mit linlin kommuniziert, wahrscheinlich KI.
Bestellt hier auf gar keinen Fall!!!
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lavechic
We are very sorry to have disappointed you. The product color did not match the description, the quality was poor, and the refund process was inefficient, which completely violated our promises, and we feel deeply ashamed. Regarding the return and refund, we have processed it immediately to ensure that the money is returned as soon as possible. We have completely overhauled our quality control and after-sales teams, strengthened pre-shipment quality inspections and customer service responses, and will prevent such problems from happening again. Thank you for your criticism; it has made us realize our mistakes. We promise to continue to improve and rebuild your trust with professionalism and sincerity. We apologize again and kindly ask for your opportunity to correct our errors.
Betrüger
Betrüger. Ich habe Ware im Wert von über 400,-€ bestellt. Es kam billige Ware welche vom Schnitt her untragbar ist und wenig mit der dargestellten Ware zu tun hat. Für die Rücksendung habe ich 80,-€ bezahlt, ich habe kein Geld erhalten. Das Paket kam nach 6 Monaten (!) wieder zurück, ich musste nochmals 10,-€ bezahlen. Insgesamt habe ich 500,-€ für nichts ausgegeben. Bitte nicht bestellen, es handelt sich hier um ein unseriöses Geschäftsmodell.
9. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lavechic
We are deeply sorry for the terrible experience you had. The product quality was significantly different from the description, and the chaotic return and refund process resulted in you incurring additional costs without receiving due compensation. This completely violates our service principles, and we feel extremely guilty. We have immediately rectified our after-sales system, optimized the return and exchange process to ensure that customers no longer bear unreasonable losses, and strengthened quality control management. Thank you for your harsh criticism; it has served as a wake-up call. We promise to thoroughly improve and regain your trust through integrity and professionalism. We apologize again and kindly request that you give us a chance to correct our mistakes.
Avoid this company
I bought a dress for £50. It was nothing at all like the picture. Shipping costs to return are £20. In total I have paid £70 now and do not have any faith that I will receive my refund. Even if I do I will be £20 out of pocket. Steer clear of this company.
18. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lavechic
We are very sorry to see your negative review. We completely understand the frustration of spending £70 and not getting a satisfactory experience. We take your feedback very seriously regarding returns and refunds. To clarify the package's whereabouts and resolve the dispute as quickly as possible, please contact customer service and provide your return tracking number. We will immediately verify the logistics situation and do our best to handle this properly for you, ensuring you don't suffer the loss of £20. We sincerely apologize again for this unpleasant shopping experience and hope to have the opportunity to make amends.
£140 stolen from LAVECHIC
I have had £140 stolen from LAVECHIC. I was led to believe from the outset that this was an English online shopping website with a high street shop in London. The fashion photos are gorgeous but buyer beware, this is a scam website. I ordered 3 dresses with the intention of sending two back. If I had known they were coming from CHINA I would never have ordered any! They took weeks to arrive and the quality was extremely poor; probably out of a very poor factory in CHINA with no quality control. No way do the clothes received reflect the 'AI fashion photos' online. Communication about me wanting a refund of £140 was good up until I sent the items back which I had to pay for but I was prepared to lose £10.00. I sent proof of postage and know LAVECHIC received the items. The customer service department (name LIN LIN) is not communicating back. I am writing daily asking for a full refund which she promised me. Very distressing and disappointing. DO NOT USE THIS SITE! I will never purchase from online website again. I will go back to trusted sites like NEXT or enjoy going shopping in a UK high street.
8. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lavechic
We sincerely apologize for this unpleasant experience. Upon receiving your mailing proof, we immediately began investigating. Refunds are typically processed within 3-5 business days after the warehouse confirms receipt and that the goods are in good condition. We are currently verifying the package's status using the tracking number you provided. Please rest assured that once we confirm the package has safely arrived at our returns center, we will arrange your refund immediately. Thank you for your patience; we are fully committed to following up on this matter.
Lavechic is a Scam: Be warned
Lavechic is a scam: save yourself the absolute hassle and from being defrauded. The products are so poorly cut and made from an unwearable plastic material that a reasonable person wouldn’t ever clothe a dog, much less a person, in their merchandise. Customer Service is reprehensible, without a doubt THE WORST company to work with in the online fashion space. Go anywhere else if you’re thinking about taking a chance. This place is a guaranteed FAIL without any effort to refund or the possibility of return. The return fees are more than the original cost. Ridiculous and disgusting predatory practices.
5. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lavechic
We are deeply sorry for your unpleasant experience. We feel ashamed after reading your description of our product quality and service. Regarding the material issue, we should have provided more transparent information, which disappointed you. Regarding after-sales service, we have absolutely no "no refunds, no returns" policy; there may have been a misunderstanding in our communication, leading you to feel that we were shirking responsibility. We have reviewed our processes to ensure that every customer's reasonable request is addressed. If you would like to give us another chance, please contact customer service, and we will do our best to make amends for this unpleasant experience and properly handle your needs.
I spent £40 (would have been £50 if I…
I spent £40 (would have been £50 if I had not been a new customer- they surely don’t have return customers) on something that is described as a dress but is actually a cheap looking slip with a weird looking drapey chiffon garment that doesn’t have any sleeves to keep it in place. Absolutely not the item on the pictures. And now I find that I have to fund the return and they will inspect it when they reviewed it to decide whether I get a refund or store credit.
Absolute fraudsters. I’d have given them zero stars if it were an option.
6. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lavechic
We are very sorry that this shopping experience was unpleasant for you. We have received your feedback and will conduct an internal review. Although we are sorry for your disappointment, we sincerely appreciate your suggestions, as they will be very helpful in improving our services. We look forward to meeting you again in the future with better quality and service.
ABSOLUTLEY TERRIBLE COMPANY..
ABSOLUTLEY TERRIBLE COMPANY... TOPK OVER A MONTH TO ARRIVE WHEN THEY SAID 5 TO 7 BUSINESS DAYS. GOT LOST IN TRSNSIT...SO DID 2ND TIME. WHEN I FINALLY GOT RHE CLOTHES WERE DIFFERENT TO WHAT WAS SHOWN ON PHOTO. TERRIBLE QUALITY BADLY MADE SEAMS ALL PUCKERED. DO NOT BUY FROM THIS CHINESE SWEATSHOP. TERRIBLE CUSTOMER SERVICE. THIS OUGHT NOT BE ALLOWED. PLUS THEY SEND REPLIES TO SO MANY BAD TESTIMONIALS ON TEST PILOT ..MAKING IT SEEM THEY WILL PRIVATELY DO SOMETHING TO HELP..
THEY DO NOTHING I REPEAT NOTHING. NO REFUNDS NO SUPPORT. THEY KNOW THEIR CLOTHES AND OHOTOS ARE SCAM AND GET AWAY WITH IT..I REPEAT DONT BUY. PLUS THEY CHANGE THEIR NAME SELLING TGE SAME OLD BULLSHIT UNDER A DIFFERENT NAME MAKING IT SEEM THEY ARE BASED IN USA OR EUROPE. DONT BE FOOLED.
5. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lavechic
We sincerely apologize for the longer wait of over a month. The two consecutive shipping errors were entirely our responsibility, and we deeply regret this. We also sincerely apologize for the significant discrepancy between the received item and our expectations, as well as the poor workmanship. Your criticism is very insightful, and we will immediately investigate the quality control process for this batch. If it is convenient for you, please contact customer service with specific details. We will carefully record them and strive to improve, so as not to disappoint your trust again.
Dress
I have ordered a dress from May 3rd for my birthday on the 17th of May. I paid $24 for express delivery to be able to receive it within a few days. My order did not come on time. I emailed them, and the reply I received was that the dress is still in production and not ready yet. On June 1st, I received my dress, which did not match the description that I ordered; there was no label, and the dress is not usable. I am so disappointed; Lavechic is a scammer. Please do not buy any product from this company. Poorly printed outside of the dress and inside was just a plain white, not the same print as outside like the photo on their website. The ruffles of the dress look terrible.
1. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lavechic
We are so sorry to disappoint you! The birthday dress was supposed to be perfect, but the quality issue has dampened your spirits. Upon receiving your feedback, we have immediately removed this batch of products from our shelves and are investigating the factory. Please contact us after seeing your review; we will provide you with a satisfactory refund as compensation. Thank you for pointing this out; it makes us pay more attention to quality control. We apologize again and look forward to your reply.
I ordered 2 items
I ordered 2 items, does not match description. I returned for a refund right away. after a while responded that they received items and will process refund after I emailed them to remind them of the return. After a month claims they never received it so a refund can't be give .... the biggest scam.
17. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lavechic
We sincerely apologize for any inconvenience caused. Upon verification, the tracking information for your returned package is abnormal. We are currently contacting the courier company for manual verification to confirm whether the package has been signed for. We will contact you as soon as we have a definitive answer to keep you updated. We apologize for the inconvenience caused by this system malfunction; we have optimized the tracking process. Thank you for your patience and feedback. Please stay tuned for further notifications.
Not providing refund
I have made a complaint via email, WhatsApp and reviews and Lavechic have apologized for their poor actions and not providing the refund ofc40% that they agreed to and have said they'd address this immediately. 1 week later I still haven't received a refund. Would never advise anyone to shop here as they take your money but don't refund it, and never get back to you when you contact them
1. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lavechic
We sincerely apologize for keeping you waiting. Regarding the issue of the unfulfilled 40% refund, we are deeply ashamed. We are currently urgently verifying the processing records and financial statements from that time, and will contact you immediately once we have a definitive answer. We will never shirk our responsibility, and will provide you with a clear response regardless of the final verification results. Thank you for your criticism, which has prompted us to reflect. Please stay tuned for further updates.
A fuir!!!!
A fuir!!!!! Grosse arnaque! Vêtements de très très très mauvaise qualité qui ne valent pas 5e. Immettable mais surtout remboursement impossible.
Il faut renvoyer à nos frais en Chine!
15. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lavechic
We sincerely apologize that the quality of this garment fell far short of our standards, failing to live up to your trust. Regarding your feedback, we have urgently investigated our supply chain and strengthened our quality control processes, vowing never to allow defective products to leave the market. We have carefully recorded every criticism you have made and are comprehensively upgrading our quality control and after-sales response mechanisms to prevent such incidents from recurring. We will do our utmost to handle this after-sales issue properly and fully compensate you for your losses. Thank you for your frankness; it has served as a wake-up call for us. We apologize again and hope to have the opportunity to regain your trust with better service.
Do Not Purchase
Purchased a jump suit from this company. The jump suit looked to be made of quality materials with structure and elegance.
What I got was polyester with silver sparkles and poor stitching.
Took the risk due to the company's promise for free and easy returns. There was not mention that I would be required to absorb the cost of shipping the garment back to China.
DO NOT PURCHASE.
Their marketing is fake, their returns are impossible. You'll waste your money.
The company’s response to this review is all words and no action. They’ve done nothing to make this situation right.
4. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lavechic
We are very sorry that the product did not meet your expectations, and we sincerely apologize for the poor return experience. Regarding your feedback on the fabric discrepancy, poor workmanship, and return shipping costs, we have urgently investigated and optimized our after-sales process. Your criticism has deeply impressed upon us, and we will strictly control quality control and advertising descriptions to ensure information is truthful and transparent. We are improving our return policy and striving to reduce the burden on our customers. Thank you for your frank reminder; it has prompted us to improve. We apologize again and look forward to regaining your trust with better products and services in the future.
Oplichters
Het bedrijf stuurt op de review een antwoord met sorry we zullen er alles aan doen om u te helpen en te compenseren. Ik stuur een mail met de vraag hoe ze het willen oplossen maar geen reactie. Ben gewoon €80,- lichter aan die oplichters!!! Bestel daar nooit aub
21. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lavechic
We sincerely apologize for the delay in receiving a response; this was indeed a communication oversight on our part. We have urgently investigated the email issue you mentioned and optimized our response mechanism to ensure timely handling of any subsequent inquiries. Regarding the compensation plan, we will proactively contact you as soon as possible to handle it properly and will not be perfunctory. Thank you for your frank criticism; it has served as a wake-up call for us. We are comprehensively overhauling our after-sales process to eliminate such communication gaps. We apologize again and kindly request that you give us another chance to make amends. We will demonstrate our commitment to improvement through our actions.
If I could give no stars I would.
If I could give no stars I would. I received my order and was absolutely shocked with the condition and quality. There are no tags or labels, and looks nothing like the advertised item. The fabric wasn't even as described. I asked for a full refund and they've given me another option which I just don't want. Any money returned will be a win. I hope they do otherwise further action will be taken.
This website is obviously a scam in its entirety.
Do not purchase from here.
19. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lavechic
We are very sorry to have disappointed you! We deeply regret the issues you reported, such as the product lacking labels, discrepancies between the product image and description, and fabric differences. These were indeed oversights in our quality control and description. We are willing to provide you with a proper solution (including return, exchange, or compensation). Please contact us privately, and we will follow up and handle it as soon as possible. Your feedback is our motivation to improve. We apologize again and hope to make up for this mistake.
The quality is extremely poor
The quality is extremely poor, and the delivery took forever to arrive. What they show in their pictures is completely different from what you actually receive. The materials and overall quality are far below expectations, especially for the price they charge. Very disappointing experience — it honestly feels like a scam.
20. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lavechic
We are extremely sorry for the terrible shopping experience! We take your feedback regarding quality, delivery time, and discrepancies between the product description and the actual product very seriously. We have investigated and urged improvements immediately. The mismatch between price and quality is indeed unacceptable. We will optimize our quality control and logistics to ensure what you see is what you get. We understand your disappointment. Please send us your order number via private message, and we will process your return, exchange, or compensation accordingly. Thank you for your feedback; it helps us grow, and we look forward to regaining your trust!
Extremely disappointed with my purchase…
Extremely disappointed with my purchase with lavechic!! Never ever will I buy through this company again... I brought a dress for my daughter for a wedding, first the item took over a month to come, then when it came , the fabric was not even worth $5 Australia, I paid $93 😑....
I just want to worn everyone else... then I asked to send back, they offered me a 40% discount on my next purchase... id never buy from them again!!
I said I want to send back. Its all at my expense and to china, once again , going to cost me a fortune just to send. Not happy.
15. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lavechic
We are extremely sorry that your shopping experience was so unpleasant! We completely understand your disappointment at receiving a product that did not meet your expectations after waiting for so many months. Regarding our return policy, our intention was to minimize your losses, but it is clear that our handling of this situation did not meet your expectations, and we sincerely apologize. We will optimize our quality control and after-sales processes to ensure clearer commitments and more considerate service in the future. Thank you for your honest feedback; it motivates us to improve, and we hope to have the opportunity to regain your trust in the future.
I have paid for my order in september…
I have paid for my order in september 2025,never received the order and didn’t get the refund
Please be careful when you order from this page
17. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lavechic
We sincerely apologize for the unpleasant experience and thank you for allowing us to resolve this issue. To quickly verify your order details and properly handle your request, could you please provide your order number via private message? We will use this information to follow up and resolve the issue as soon as possible. We apologize again for any inconvenience caused and thank you for your cooperation and understanding!
I prodotti ci mettono una vita ad…
I prodotti ci mettono una vita ad arrivare. Molto piu' di shein.. e ce ne vuole eh.. io non ho ancora ricevuto nulla . Spero almeno non siano stracci. Comunque lasciate perdere
16. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Lavechic
We sincerely apologize for the delay! We are deeply sorry that the logistics did not meet expectations this time. Your order has been expedited and prioritized by our warehouse to ensure its prompt delivery. Please rest assured regarding the product quality; all products undergo quality inspection before leaving the factory. If there are any issues such as damage upon arrival, please contact our after-sales service at any time, and we will take full responsibility. Thank you for your understanding and feedback. We will continue to optimize our logistics and services, and look forward to providing you with a better experience in the future!
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