Laurajamesfurniture Anmeldelser 

432
•
TrustScore 3.5 av 5

3,3

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 2 av 5 stjerner

Numerous shipping delays to my order, when it finally arrived the box contained incorrect parts. Customer service sent out new parts, these also wrong, they then said actually they didn’t have the pa... Vis mer

Vurdert til 2 av 5 stjerner

Interesting that having read other reviews stating delays with delivery, I placed an order and the expected delivery date was 23-25 September, however that time has now passed and no delivery confirme... Vis mer

Vurdert til 5 av 5 stjerner

Very fast delivery. Items came flat packed. Most items weren't numbered, but fairly easy to figure out. Took about 2 hours to put together. Excellent quality, proper pine wooden cabinet and looks fabu... Vis mer

Vurdert til 4 av 5 stjerner

Love the desk so much, looks amazing and so big and lots of space in drawers and shelves. Unfortunately there were some chipping when assembling it, so need to be cautious. Assembling it was so simpl... Vis mer


Kontaktopplysninger

3,3

Middels

TrustScore 3.5 av 5

432 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 72 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 48 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,3

Alle anmeldelser

(432)

193 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

6 months for replacement parts to be delivered

I bought a wardrobe back in April. To begin with the delivery was delayed. I did receive the cost of the delivery back from them. When it finally arrived the wardrobe was damaged on the bottom and the leg. It took 5 months, endless emails and many promises of delivery which never turned up for the replacement products to arrive. The replacement they sent was also damaged. It was another month before the a new one arrived. I asked for a refund and to send the wardrobe back multiple times and was offered £30. I received an automated emailing saying I had 3 days to accept the £30 otherwise they would close the compliant as that was the managements final offer.
Utterly appalling service and very poor quality. Avoid

19. november 2025
Anmeldelse skrevet uten oppfordring
Logoen til Laurajamesfurniture

Svar fra Laurajamesfurniture

Good morning, Hannah,

Thank you for sharing your experience with us. I’m truly sorry for the inconvenience and frustration this situation has caused you.

The spare parts we sent were provided as a gesture of goodwill, as the damages appeared to have occurred while the item was in use. In addition, we issued a partial refund as another gesture of goodwill, which is not something we typically offer when replacement parts have already been provided.

The automated email you received was triggered because we hadn’t received a response within the system’s timeframe—it was not intended to suggest that you were required to accept the £30 offer.

To date, we have issued a total of £50 in partial refunds and ensured you received the necessary spare parts.

We truly value your feedback and will use it to improve our processes moving forward. If you have any further questions or concerns, please don’t hesitate to reach out—I’m here to help.

Kind regards
Kelly Anthony
Customer Service Advisor

Vurdert til 5 av 5 stjerner

Great customer service

Great customer service. Called me to help resolve an issue as I’d added the wrong shipping address and reached out. Ashley was so helpful and it’s refreshing to have actual contact with a digital brand beyond chat and email.

18. november 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

First purchase from Laura…

This is my first purchase from Laura James. I am delighted with the tracking communication and the packaging of the product to ensure it arrived in best condition. Highly recommend

5. oktober 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

The garden furniture was delivered…

The garden furniture was delivered faulty. Months later and a replacemnt part still hasnt been delivered.
Now the table is faulty, and their customer service has been appauling.

30. oktober 2025
Anmeldelse skrevet uten oppfordring
Logoen til Laurajamesfurniture

Svar fra Laurajamesfurniture

Good afternoon, Customer,

Thank you for reaching out to us.

I am sorry that you had issues with your order, based on the details you have provided we were unable to locate your order.

We have requested for the details, which is your email address, phone number or order number.

We look forward to hearing back from you.

Kind regards
Kelly Anthony
Customer Service Advisor

Vurdert til 1 av 5 stjerner

One of the parts alignment was not…

One of the parts alignment was not correct.. I struggling a lot to fit…. Really disappointed… not recommended

21. oktober 2025
Anmeldelse skrevet uten oppfordring
Logoen til Laurajamesfurniture

Svar fra Laurajamesfurniture

Good afternoon, Akhil,

Thank you for reaching out to us.

I am sorry that you had issues with your order, based on the details you have provided we were unable to locate your order.

We have requested for the details, which is your email address, phone number or order number.

We look forward to hearing back from you.

Kind regards
Kelly Anthony
Customer Service Advisor

Vurdert til 5 av 5 stjerner

Essie corner desk.

Product exactly as described. Very easy to assemble. Delivery on time. Very happy customer. Ordered same desk a week later!

13. oktober 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

5+ months for a chest of drawers?

We ordered a full furniture set on 1st June and are STILL waiting for the final piece — a chest of drawers — with no real updates and no accountability.

Every delivery date we were given has either been cancelled or pushed back, and the latest estimate now stretches all the way into November, meaning a wait of more than five months for something already paid for.

The only reason we haven’t cancelled is because we wanted a matching set, but this level of delay and total lack of communication is terrible. No company should think it’s acceptable to leave customers in the dark for months on end.

29. oktober 2025
Anmeldelse skrevet uten oppfordring
Logoen til Laurajamesfurniture

Svar fra Laurajamesfurniture

Good afternoon, Laura,

Thank you for reaching out to us.

I am sorry that you had issues with your order, based on the details you have provided we were unable to locate your order.

We have requested for the details, which is your email address, phone number or order number.

We look forward to hearing back from you.

Kind regards
Kelly Anthony
Customer Service Advisor

Vurdert til 5 av 5 stjerner

Just Perfect

The quality of the furniture is absolutely incredible for the price. I got the nesting tables and went back for the floating shelf and radiator cover and am in love. Will definitely purchase again if I need anything

29. oktober 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I love the product I bought in this…

I love the product I bought in this company,I even bought again and recommended to a friend because she saw it when she visit our house.thank you at Laurajamesfurniture for my 2 beautiful radiator cover I will definitely buy again in the future.

13. oktober 2025
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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