Amazingly wonderful Sunburst White Mother Of Pearl Earrings Emerald Green Gold. You never really know what to expect when you order things on line BUT these did not disappoint. I have start... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Stunning superb quality tennis bracelet! So sparkly !! Absolutely beautiful and with an evening gown would look like real diamonds as the stones are not too big and flashy. The stones are the size you... Vis mer
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Je suis ravie des articles achetés, au total 3 paires de boucles d'oreille qui sont de belle facture et sont très chic. Malheureusement un boucle d'oreille s'est cassée et le service client a tout fa... Vis mer
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I’ve purchased from Latelita before and I find their products really great. I bought a green earring and was worried that it would appear dull in comparison to the photo against the ear but it definit... Vis mer
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Informasjon om virksomheten
Om Latelita
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CONTACT US
Welcome to our profile page
Latelita is a British designed, atelier jewellery brand.
Our designers are on a constant quest to find the perfect blend of Eastern influences with contemporary British design to create unique atelier jewellery which is made to last.
Created in 2012, Latelita has rapidly grown into a widely recognised brand at the pulse of fashion & style.
Inspired by our heritage and our individual taste of fashion, our truly autobiographical collections incorporate ancient motifs and carefully sourced semi-precious natural stones with exceptional colour and character.
Working with the finest artisans & gem cutters gives us the unique edge of being able to conceptualize, design and handcraft; iconic pieces from within our atelier.
Whether seeking to make a statement with our conversation pieces, or to find the perfect gift look no further than Latelita London.
Without further ado, we would like to virtually welcome you to the world of Latelita. From our design integrity, to our online atelier and our 5-star rated customer service, we have made no compromises.
We sincerely hope that you will keep coming back to our store to discover more of the fabulousness that will be waiting for you.
Latelita is a registered trade mark under IPO and is owned by Alf Trading general partnership which is VAT registered under 173390111 with HMRC.
Kontaktopplysninger
2A Lennox Mansions, Clarence Parade, PO5 2HZ, Southsea, Storbritannia
- 07883 319155
- help@latelita.com
- latelita.com
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Toller Schmuck, Kundenservice kann optimiert werden
Ich schreibe selten Bewertungen, aber über den Service von Latelita habe ich mich so geärgert, dass ich das nun doch tun werde.
Vorab: Der Schmuck ist wirklich toll! Allerdings ist der Rückerstattungsprozess ungewöhnlich lang (über ein Monat nach Eingang der Rücksendung). Zudem werden Emailanfragen an den Support nur durch einen AI-Bot beantwortet. Ich habe erst eine Antwort bekommen, nachdem ich einen Fall bei Paypal eröffnet habe.
12. desember 2025
Svar fra Latelita
Thank you for taking the time to share your feedback. We’re truly sorry for the frustration this experience caused and appreciate you acknowledging the quality of our jewellery.
We’d like to clarify the circumstances around the delay. Your refund could not be processed while a PayPal dispute was open, as our system is automatically locked during disputes and prevents any action from being taken. Once the dispute was closed, the refund required manual processing and was actioned as a matter of urgency.
The overall timeline was unfortunately extended due to two factors: the return was sent from Germany to UK in the festive period and took longer than ususal to reach us, and the PayPal dispute was opened alongside the return request, which is uncommon and caused additional restrictions on our side.
Regarding customer service, while we do use AI to support and triage enquiries, all cases are reviewed and handled by a human member of our team. Your case was transferred accordingly, and we regret that we were not given the opportunity to fully resolve the matter before the dispute and review were submitted.
We always aim to process refunds promptly and fairly, and we’re sorry that this situation did not reflect our usual standards of service. Your refund has now been completed, and we hope this brings the matter to a satisfactory close.
Thank you again for your feedback — it helps us continue to improve.
Kind regards,
The Latelita Team ✨
Top service
To be honest, I would give this company more than five stars if it were possible, as their attention to customer service is above and beyond.
I have bought jewellery from them on many occasions and normally I make my online purchase and the items arrive very promptly, beautifully and well packaged. I usually like my purchases and keep them although they do offer free returns and that is the end of the relationship.
However, recently I have had to contact them about a small issue and the attention to detail and helpfulness of all of the staff I’ve dealt with is very unusual. They bend over backwards to try and make the situation correct from the customer’s point of view. Also, you can contact them by email, but also by telephone and you barely wait for an answer. It is dealt with immediately.
I can’t recommend them highly enough, on top of which, the jewellery is absolutely beautiful and well-made.
Everything about this company is top class!
19. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Latelita
Dear Jacqui,
Thank you so much for taking the time to share such a wonderful and thoughtful review. We’re truly grateful for your kind words and continued support — it really means a lot to our whole team.
We’re delighted to hear that you’ve consistently enjoyed both our jewellery and our service, and we’re especially pleased that when a small issue arose, our team was able to support you quickly and thoroughly. Providing attentive, personal customer care is something we genuinely pride ourselves on, so your feedback is incredibly rewarding.
Thank you again for your recommendation and for being such a valued customer. We hope you continue to enjoy your Latelita pieces for many years to come.
Warmest wishes,
The Latelita Team ✨
Easiest shopping and fastest delivery…
Easiest shopping and fastest delivery ever. Great quality products as well
Highly recommended
15. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Latelita
Dear Alexandru,
Thank you so much for your lovely review! We’re delighted to hear that you found the shopping experience easy and the delivery super fast.
It’s wonderful to know you’re happy with the quality of our jewellery too. Your recommendation truly means a lot to us, and we hope to welcome you back again very soon.
Warm wishes,
The Latelita Team ✨
Svar fra Latelita
Dear Azza,
Thank you for your kind feedback! We’re so pleased to hear that you’re happy with the quality of your jewellery and that your order arrived on time.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
Warm wishes,
The Latelita Team ✨
Beautiful, quality earrings
My earrings are absolutely beautiful and were delivered in super quick time. I really hesitated about buying ( and spending a good amount of money) on an online seller but my fears eye definitely unfounded. The earrings are great quality and the packaging was very pretty. I would buy from Latelita again.
13. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Latelita
Dear Clare,
Thank you so much for your lovely and thoughtful review. We’re absolutely delighted to hear that you love your earrings and that they arrived so quickly.
We completely understand that buying jewellery online can feel like a big decision, so it’s especially wonderful to know that we were able to put your mind at ease. We’re thrilled that you were happy with the quality and the packaging, and we truly appreciate your trust in us.
Thank you for choosing Latelita — we’d be delighted to welcome you back again in the future.
Warmest wishes,
The Latelita Team ✨
I payed the Order at 20251214
I payed the Order at 20251214 - but I din't have the package :-(
18. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Latelita
Dear Angelika,
Thank you for taking the time to leave a review regarding your recent Etsy purchase.
Our records show that your item was delivered on 23 December 2025, which was one day after your review was posted on Trustpilot. As the delivery has now been completed, we kindly ask if you would consider updating or removing your review, as it may otherwise be misleading to potential customers.
We would also like to clarify that Trustpilot is not monitored as a customer service channel. For any questions or assistance regarding deliveries, please contact us through our regular customer service channels. This allows us to respond more quickly and provide a faster resolution, as Trustpilot is not checked on a daily basis.
Thank you for your understanding and cooperation.
Kind regards,
Latelita Team
Superfast delivery
Superfast delivery, a pleasure to deal with.
17. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Latelita
Dear Paul,
Thank you so much for your kind review! We’re delighted to hear that your order arrived super quickly and that you enjoyed your experience with us.
We really appreciate your support and look forward to welcoming you back again soon.
Warm wishes,
The Latelita Team ✨
Fab collection and customer service second to none!!
Great customer service. Beautiful jewellery. Have ordered may items. Delivery efficient.
28. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Latelita
Dear Julie,
Thank you so much for your wonderful review! We’re thrilled to hear that you enjoy our jewellery and that our customer service has made such a positive impression.
It’s fantastic to know that your orders have arrived efficiently, and we truly appreciate your continued support. We can’t wait to welcome you back for more Latelita pieces in the future!
Warm wishes,
The Latelita Team ✨
Perfect
Perfect, looks just like the picture and arrived fast
28. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Latelita
Dear Veronica,
Thank you so much for your lovely review! We’re so happy to hear that your item arrived quickly and looks just like the picture.
We truly appreciate your support and hope you enjoy wearing it!
Warm wishes,
The Latelita Team ✨
good fast service but
good fast service but, honestly, the stone is so small you can hardly see it. Very disappointing.
13. oktober 2025
Svar fra Latelita
Dear Ms. Coulthard,
We’re sorry to hear that your item didn’t meet your expectations. Please feel free to return it for a full refund using our returns portal.
We do our best to provide detailed product information, including exact dimensions and photos of the item worn by a model. However, we understand that sometimes a piece may look or feel different in person, and we’re more than happy to accommodate any returns.
Kind regards,
The Latelita Team
I don't have enough words
I never believed I would say this but the customer support is amazing.
For me buying the little necklace that I bought was more than buying something to wear. I've been through a really rough patch and I've never bought something for me outside of the necessity "realm". And I waited so much to buy it until eventually the necklace got out of stock. Because I thought maybe I can take it at a better deal. Sure, it got cheaper eventually but it was out of stock by the time I saw it. So i rechecked the stock countless times until it appeared again. And today I finally received it. It was the first piece of jewellery I saw after a period of turmoil in my life. I never even looked at jewellery before, I took pride that I don't wear jewellery at all. And I wanted to gift myself something, to express my femininity also in ways that at one point I believed were superficial. But just like make-up, jewellery is not meant to cover but to enhance what is already there.
I've never seen a necklace so pretty, so detailed and so elegant.
This necklace is more than a necklace for me. It marks the beginning of a story I control. I can't express in words. It's not only a necklace, it's a statement for me. A symbol of a new beginning.
30. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Latelita
Dear iasmi,
Thank you so much for sharing your story with us. Reading your words truly touched our hearts. 💛
We’re so honored that your necklace could be a part of such a meaningful moment in your life — a symbol of self-expression, strength, and a new beginning. Jewellery is such a personal and emotional experience, and it means the world to us to know that this piece has brought you joy, confidence, and a sense of celebration for yourself.
Your story is inspiring, and we’re so grateful you trusted us to be part of it. We hope your necklace continues to shine with all the beauty, courage, and empowerment that you feel every time you wear it.
With warmest wishes,
The Latelita Team ✨
Pearl stone not fitted properly
I've bought gold plated earrings for almost £40 two months ago though Debenhams they were with a pearl stone and it's came out, sadly I couldn't find it so waste of money. I'm glad I didn't give them as a gift.
Edit
However, they have sent me another pair and a replacement so very generous and I'm happy with the outcome.
29. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Latelita
Dear K,
Thank you so much for sharing your experience. We’re really sorry that the original pair of earrings didn’t meet your expectations and that the pearl stone came loose — we completely understand how disappointing that must have been.
We’re so glad we could resolve this by sending a replacement, and that you’re happy with the outcome. Your satisfaction means a lot to us, and we truly appreciate your patience and understanding.
We hope you enjoy wearing your new earrings and that they bring a little sparkle to your day! ✨
Warm wishes,
The Latelita Team
Straightforward gift exchange. 1st class service
I purchased a gift for my partner but choose the wrong type. I requested an exchange and they made the process very straightforward and within days of returning they replaced with the type my partner wanted. 1st class customer service that many other organisations should be envious of. Will definitely use this company again. Thank you Paul
6. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Latelita
Dear Paul,
Thank you so much for your wonderful review, Paul! We’re delighted to hear that the exchange process was easy and that your partner received exactly what they wanted.
It means a lot to us that you found our customer service “1st class,” and your kind words really make our day. We can’t wait to welcome you back for more Latelita pieces in the future!
Warm wishes,
The Latelita Team ✨
Perfect for what I need them for !!
Perfect for what I need them for !!
They look just like Pasquale Bruni earrings that retail for $12,000
11. september 2025
Svar fra Latelita
Dear Donna,
Thank you so much for your lovely review! We’re thrilled to hear that the Amaryllis Flower Large Stud Earrings Gold are perfect for what you needed.
We’re so glad you love them and appreciate the kind comparison — it means a lot to us that they bring you the same elegance and style at a fraction of the price. We hope you enjoy wearing them and look forward to welcoming you back for more Latelita pieces soon!
Warm wishes,
The Latelita Team ✨
My head and ears are too small but they’re pretty
Going to give these as a gift to my boyfriend’s mom! I love them, but need to go for smaller ornamentation myself
11. september 2025
Svar fra Latelita
Dear Sheila,
Thank you so much for your lovely review! We’re so glad you love the earrings and think they’ll make a wonderful gift for your boyfriend’s mum. 💛
We completely understand about sizing — it’s all about finding the perfect fit for you — and we hope you continue to enjoy exploring our collection for pieces that suit your style.
Warm wishes,
The Latelita Team ✨
Super fast delivery
Super fast delivery, the earrings are absolutely stunning im so happy
2. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Latelita
Dear Rebecca,
Thank you so much for your wonderful review! We’re thrilled to hear that your earrings arrived so quickly and that you’re absolutely delighted with them. ✨
It makes us so happy to know they’ve brought a little sparkle to your day, and we hope you enjoy wearing them again and again!
Warm wishes,
The Latelita Team 💛
Angel Wing Necklace
I ordered the Angel Wing Necklace in Yellow gold.
I love it !
It looks very expensive on and I wore it constantly on a recent holiday.
Lovely packaging and quick delivery.
Thank you
11. september 2025
Svar fra Latelita
Dear Jane,
Thank you so much for your wonderful review! We’re delighted to hear that you love your Angel Wing Necklace in Yellow Gold and that it accompanied you beautifully on your holiday. ✨
We’re so pleased that the packaging and delivery added to your experience — your kind words truly mean a lot to us. We hope your necklace continues to bring you joy every time you wear it!
Warm wishes,
The Latelita Team 💛
Great necklace looks very nice on…
Great necklace looks very nice on excellent quality
11. september 2025
Svar fra Latelita
Dear Iqubal,
Thank you so much for your lovely review! We’re thrilled to hear that you’re enjoying your necklace and that you’re happy with the quality. ✨
It’s wonderful to know it looks so nice on you — we hope it continues to bring a little sparkle to your day every time you wear it!
Warm wishes,
The Latelita Team 💛
Svar fra Latelita
Dear Ian,
Thank you so much for your kind review! We’re delighted to hear that you’re very satisfied with your purchase, and that you enjoyed the fast shipping and helpful communication. ✨
Your support means a lot to us, and we hope you continue to enjoy your Latelita pieces!
Warm wishes,
The Latelita Team 💛
Gorgeous jewellery
Gorgeous jewellery, very high quality. Lovely packaging and prompt delivery. Will definitely buy again.
11. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Latelita
Dear Moi,
Thank you so much for your wonderful review! We’re thrilled to hear that you love your jewellery and enjoyed the packaging and prompt delivery. ✨
It means a lot to us that you’ll be shopping with us again, and we can’t wait to welcome you back for more Latelita pieces!
Warm wishes,
The Latelita Team 💛
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