Lashcosmetics Anmeldelser 

I had an issue with my order, and I reached out to Customer service. They were quick to respond and very helpful. My issue was taken seriously and resolved within a few days.

This is a great mascara, very easy to apply and no smudges after a day of wear.
Slight hiccup with my original order but was all fixed expeditically when l contacted them.
I recommend!

This mascara lasts forever on my lashes. Through errands, through humidity, through everything. Still looks soft and natural, not crunchy. Honestly one of the best I’ve tried.

I bought the three tubes pack of mascara after seeing a sponsored ad on Facebook. The company then enrolled me into their "VIP club" without my knowledge or consent and stole an unauthorized charge out of my PayPal account. Worse yet is that PayPal is siding with these crooks and won't give me my money back. Please give me a refund! I want my money back and DO NOT want any of your VIP nonsense.

Although it took longer to arrive than expected I am extremely satisfied. Communication was excellent, it was immediate and personal, not just a standard reply, so I felt my concern was being addressed - I hadn’t received my item. It did arrive, exactly as ordered and I will continue to deal with this company and recommend to everyone. It’s a challenge to deal on line and sort out the good from the bad but this is 💯 % the good!

The wand is great — easy to control and gets every lash.

I accidentally ordered more than I wanted & Sadie & Ellie helped me get a full refund which was absolutely brilliant great customer service I would absolutely recommend them
Thank you
Lee Chaffer

The speedy response to my concern and how fast my money was refunded back into my account within minutes!
I've never experienced that with any other vendor!

Greatly appreciated!

Lash Mascaras Black is BEYOND amazing, I have tried false lashes that don't work for my liking & many Lash Mascara's, they clump and smudge but "Lash Mascara Black" does accordingly that I have FALLEN IN LOVE with this product. I'm adopting myself to your business, so there's no getting rid of me, I'm all your's for life 🥰❤️🤭🤫🤗😂 as long as I'm breathing in this world I am NOW YOUR REGULAR CUSTOMER til death do is part 😉❤️🤭 "Lash Mascara Black" Do I take "Lash Mascara Black" to be my wedded Miracle? "I DO! I DO! I DO! I DO! I DO!

Your faithful adopted customer,
Gabrielle
(Whanganui)

I ordered one mascara from Lash Cosmetics (pay to Nymbus LLC), and they sent and charged me for four. They also charged me for 'expedited' shipping, which I never, ever use, anywhere! The product does not do what they say. It clumps on lashes and is very messy. It produced irritation on my eyes. I do not trust using it again. I am seeking a refund, but no luck so far, and they won't cover return postage. Don't fall for their tricks. The US dollar is worth so much more than the Aussie dollar. I have really lost out (over $70). I feel duped, and like never buying anything online, again! Gina, in Australia

Dana was responsive, listened and resolved my issue. Good companies employ good people.

I purchased mascara from Lash Cosmetics in September 2025 and immediately noticed unexpected additional items appearing on my order. I contacted customer support the same day to cancel the extra products and requested a refund, which led to multiple emails attempting to upsell me instead of simply processing the cancellation.

At no point during this exchange was it made clear that I had also been enrolled in a paid VIP subscription.

Months later, I discovered recurring monthly charges of USD $31.63 via PayPal, billed by Nimbus LLC, labelled only as “VIP Customer Benefits”. This totalled $152.93USD!!! The billing descriptor gave no meaningful indication of what the charge was for, and I had to dig through PayPal transaction metadata to identify the product ID and link it back to this purchase.

The combination of:

a confusing checkout process
aggressive post-purchase upselling
vague billing descriptors
and an ongoing subscription that was never clearly disclosed creates a customer experience that lacks transparency and informed consent.

I have now cancelled the subscription via PayPal, but customers should be aware that a simple product purchase can quietly turn into an ongoing monthly charge unless you actively monitor your payment accounts.

EDIT: 25 Jan 2026

You have responded to my emails, and I most certainly did not KNOWINGLY SUBSCRIBED TO YOUR GOODS AND SERVICES. THIS IS QUITE HIDDEN AND DECEPTIVE. I WANT MY MONEY BACK!!!:

Thank you for reaching out to us, and we sincerely apologize for any confusion regarding the charges on your account.

After reviewing, the charge is linked to a subscription or recurring service you initially opted for when you purchased our Lash Cosmetics Vibely Mascara. This offer is optional, and we strive to make the terms clear during checkout; however, if this wasn’t your intent, we completely understand and are happy to cancel your membership immediately.

Before we cancel, let me explain more about what you can receive as a VIP customer: You get access to some of the HOTTEST free products that we sell, and you can order up to 10 free items per month by only paying the shipping cost for a monthly fee of $31.63.

You can check the free products available at Lash Cosmetics™ VIP by signing up using the email address on your account.

Please check the website first and let me know how you’d like to proceed.
Thank you and have a nice day!

Elizabeth Williams
Customer Support Representative

EDIT: UPDATE 26 JAN 2026

I have now received the refund and have increased my experience from 1 star to 2 stars to reflect the dealings with Lashcosmetics.

i order from their website, from seeing their ad on facebook, never got the product. i reported them to BBB, be warn this might be a scam

Softest feeling lashes ever. No stiffness at all, which I hate in other brands.

I didn’t think one mascara could do both length and volume this well. The finish looks so natural but still pretty dramatic when I want it to be. No flaking at all, even after hours. So good!!

I wasn’t expecting to like this as much as I do, but wow it really delivers. The wand separates every lash without scratching my eyelid. I love that the formula feels so light but still adds volume. Total win for me!

I was impressed by how clean it stayed all day. No smudges, even in humidity. My lashes looked long and lifted the entire time. This one really delivers.

I saw the ad on Facebook and thought it sounded like a good deal. I went on to order it and the checkout process was so confusing with pop ups all over the place with special offers for 3 bundle of mascaras and eyeliners.
Then I noticed my account was charged twice. When I queried this with the company they said it was for a vibely mascara and three eyeliners. They said refund was not possible as it had already been shipped and I could return once received. It took ages to come and when it did the eyeliners were ok but I don't really use them so as it was before Xmas I decided to gift them to my friends rather than go through the rigmat of returns.
Then a month later I noticed a charge for £24 for VIP benefits. I again emailed them and they said i signed up to it when checking out. This is for discounted products from their website. Number one there is not a great deal of variety on their website that warrants such a high amount for VIP benefit. Number two o don't use a great deal of make up and will never make use of this. I told them this and after a while they emailed me back saying the terms were made clear on their website and they are happy to offer me 50 % refund. This is not acceptable to me. I have ordered stuff online before and have never seen these sneaky pop ups when checking out. I really wish I'd read the reviews on here before I ordered as it seems like a good way to take extra money as nothing is made clear. Before you know it the check out is complete and the only way you know what you have bought is when they email you. I emailed them straight away and the order had already been despatched. Company is based is USA but product has come from china. Very disappointed. I don't see what the issue in giving a full refund is. They are not losing out on product. I don't want the VIP benefit and that is my choice as a consumer. They know full well about their dodgy check out process as many have said on their reviews yet they have not sought to remedy this at all.

I ordered a mascara but when I got the confirmation email I had been charged for mascara and three bundles that I had not ordered. I contacted the company and told them what had happened. They promised to refund me. They didn't and went ahead with the order for mascara but cancelled the extra bundles so I was then paying an extra $200 for something I didn't order and I wasn't going to receive. I contacted Paypal. I then got another email from the seller telling me to drop the paypal dispute as it would take months to sort out and paypal would rule in their favour. 24 hours later paypal ruled in my favour. If i had have cancelled the dispute with paypal I would not have been able to reopen the case and with the lies being told by the seller I am sure they had no intention at all of refunding my money. Their behaviour goes against my country's consumer laws and they have been reported.

I paid $8.99 for a mascara and was then charged 44.97 twice later that night! Total scam!