Lashcosmetics Anmeldelser 

277
TrustScore 3 av 5

3,2

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Excellent customer service! They replied to my email within hours, refunded my money 24 hrs later. I had ordered multiple items in error. I'm waiting for my item once I have tried it I will write anot... Vis mer

Vurdert til 4 av 5 stjerner

What started off as a somewhat dubious purchase, which was due to 'extras' being added to my order.....I read that there were many other customers (not just a few!!), who had also experienced the same... Vis mer

Vurdert til 3 av 5 stjerner

I haven't yet received the product so no comments yet re that but just my experience dealing with them. I thought it was an unfortunate mix up that I was charged more than 4 x what I expected. Emails... Vis mer

Selskapet har svart

Vurdert til 2 av 5 stjerner

Ive been offered 50%. Refund still not here after 10 days. No goods yet either. The website tricks you. I did not confirm an account or additional products. Feel totally let down. Wont use again.... Vis mer

Selskapet har svart


Kontaktopplysninger

3,2

Middels

TrustScore 3 av 5

277 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 98 % av de negative anmeldelsene sine

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,2

Alle anmeldelser

(277)

204 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

I was also scammed by this company

I was also scammed by this company. They have been taking money for months! I am so frustrated.

21. september 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Lashcosmetics

We’re very sorry to hear about your experience and completely understand your frustration. Please know that this is never the kind of experience we want for our customers.

To help us look into this and resolve it as quickly as possible, could you please email us directly at support@lashcomsetics.co with your order details? Our team will review your account and ensure that any incorrect charges are addressed.

Thank you for bringing this to our attention — we truly appreciate the opportunity to make things right.

Vurdert til 1 av 5 stjerner

SCAM!! DO NOT BUY! CHECK YOUR TRANSACTION

SCAM!!! Like others have experience in Aug this year, I was also charged for 5 mascaras and they signed me up to their monthly vip bullsh!t!!! I only ordered 2.
Looks like this is your scamming operating model. I hope you burn in hell.

7. august 2025
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Svar fra Lashcosmetics

We’re sorry to hear about your experience and the frustration this has caused. Please allow us to clarify — additional items and the VIP membership are optional at checkout, and we do our best to make these offers clear before an order is finalized.

That said, we understand how these charges can come as a surprise if the options were not intended. Our team is always available to assist with cancellations and refunds within policy, and we encourage you to reach out directly so we can review your order details and help resolve this matter.

We take feedback like yours seriously and will continue working to improve clarity for our customers.

Vurdert til 1 av 5 stjerner

This company will rip you off with a…

This company will rip you off with a subscription membership that somehow in the very fine print,somewhere on their page whilst purchasing a mascara, I somehow agreed too!! Scammers! Pissed off, nearly $50 Australian money per month for SFA! And the mascara was shit!
Expensive lesson for me. Turned out to be a very expensive shit mascara!

9. august 2025
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Svar fra Lashcosmetics

We’re sorry to hear about your disappointment and frustration with your recent experience. Please allow us to clarify.

Our subscription program is entirely optional and is clearly displayed during checkout, along with the associated terms and costs. It is never our intention for customers to feel misled, and we make every effort to ensure the details are transparent before an order is confirmed.

That said, we understand how these situations can be frustrating if the subscription was activated unintentionally. Our customer support team is always available to assist with cancellations and to review refund requests within policy. Have a great day!

Vurdert til 1 av 5 stjerner

I have just placed made a purchase of 3…

I have just placed made a purchase of 3 mascara not realising this was being converted to US dollars then 2 more pop up saying complete order I pressed on these thinking I was completing my original order, instead it was purchasing another 2 different orders and money has come out of my account and now cannot feed my children. Very deceitful company I can’t stop crying. I have emailed to cancel whole order.

15. september 2025
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Svar fra Lashcosmetics

We’re sorry for the confusion and concern this caused. Please note your order has already been canceled and a full refund issued. If you need any further assistance, don’t hesitate to contact us at support@lashcosmetics.co

Vurdert til 1 av 5 stjerner

Originally ordered one tube of mascara…

Originally ordered one tube of mascara (9.99, including shipping)....but as i put in my credit card number...it came up as "not correct". Put it in again, same thing and then a red FRAUD warning came up, so i immediately left the site. Checked my VISA to see a charge of 20.88 CAN AND another charge of 62.22 CAN, for a company called Amazing Product Picks. After contacting the company, they said that the second one was an after purchase charge, and i must not have "decided" the offer. I didn't even complete my first transaction, and left the site as soon as the FRAUD signal came up. They also said that i should have contacted them right away....a site that came up as FRAUD??! VISA cancelled my card as they said this company charge was fraudulent. I want a full refund for that second charge of 3 mascaras...also...it didn't indicate that it was in US dollars. All in all, a very bad experience. Don't attempt to purchase from this company!

5. september 2025
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Svar fra Lashcosmetics

Thank you for your feedback. Please note the additional charge has already been refunded. The extra items were offered during checkout and may have been mistakenly accepted when the pop-up offer appeared. If you have any further questions, please reach out to us directly at support@lashcosmetics.co

Vurdert til 1 av 5 stjerner

Buyer beware your in for a scare (updated)

Update: was offered a 50% refund and to keep the product advised I wanted a label to return as the product wasn't very good. Since then have not heard from them (sent last Thursday) I assume they are waiting out the 30 days so I can't get a refund... guess we will see... will update when I receive the label and my money back

Trying to get my money back placed an order for 1 mascara it said aud but was charged in USD not the end of the world, I was then charged $45usd for a subscription I never asked for expedited shipping. PayPal won't reverse because they are saying I added them but I didn't they have these sneaky little pop ups that you don't realize are adding stuff this company is unethical and thieves. Tried contacting customer service no reply as yet... We will see and I will update accordingly

13. september 2025
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Svar fra Lashcosmetics

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand your concerns.

Please be assured that our customer service team has already responded to your email and provided a resolution to your complaint. If you have not seen our reply, we recommend checking your spam or junk folder, as sometimes messages can be filtered there.

We always aim to resolve matters promptly and fairly, and our team remains available should you need any further clarification or assistance.

Vurdert til 1 av 5 stjerner

Never received item

Originally charged for expedited shipping that I didn't request. They did refund that charge. But it says the mascera was delivered but it was never delivered. Do not order from this company. It's one big scam.

9. september 2025
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Svar fra Lashcosmetics

We’re sorry to hear about your frustration. Please note that shipping options are selected during checkout. Regarding your mascara order, if you did not receive the package, this may be a delivery issue rather than a fulfillment one. We encourage you to contact our support team directly so we can assist with next steps, such as filing a claim with the carrier or arranging a resolution.

We understand your concern and want to make sure this is properly addressed.

Vurdert til 1 av 5 stjerner

FRAUDULENT!!

FRAUDULENT!!! Purchased one mascara for $9.99 on sale and the company charged me for extra items and stole $183 from me. DO NOT BUY FROM THIS VENDOR!!!!!

12. september 2025
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Svar fra Lashcosmetics

We’re sorry for the frustration this caused. Please note that your order has already been canceled and a full refund issued. If you have any further questions, feel free to contact us directly at support@lashcosmetics.co

Vurdert til 1 av 5 stjerner

LASH COSMETICS corrupt unethical…

LASH COSMETICS corrupt unethical immoral. THE mascara is crap…no better than any other mascara. I initially ordered one pack 3 mascaras, I was charged in American dollars. Then another charge appears. I complained..and they send another pack. Is that the end?? NO. Luckily I found $50.20 on my statement. After several back and forth emails… APPARENTLY the $50 is a monthly subscription…but you get nothing for it. I’m still trying to get my money back. NOT HAPPY

17. august 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Lashcosmetics

We’re sorry to hear about your experience. Please know our team is already assisting you regarding the subscription charge and refund request. If you haven’t seen our latest email, kindly check your inbox or reach out to us directly at support@lashcosmetics.co so we can ensure this is resolved.

Vurdert til 1 av 5 stjerner

Absolutely corrupt company

Absolutely corrupt company! I was initially stung by the COMPLETE MY ORDER scam and charged for items I did not intend to purchase. I complained and was advised to return them for a refund at my own cost.
The products arrived and were rubbish…very gooey and of poor quality. I didn’t bother returning them but gave to my niece for play.
Foolishly I thought that would be the end of my woes with them but my partner recently noticed a monthly charge on our credit card to Beauty Deals Boutique which we eventually traced back to this lot!
Apparently this was for a special VIP subscription I had ‘mistakenly’ signed up for! Not true and I have never received any items for this subscription. I have challenged them and they say they have cancelled the subscription and submitted my request for refund but are still unable to tell me what the subscription was supposedly for. Am yet to hear if my refund will be approved.
DO NOT PURCHASE FROM LASH COSMETICS OR BEAUTY DEALS BOUTIQUE

10. september 2025
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Svar fra Lashcosmetics

Thank you for your feedback. Our team has already responded to you via email with a resolution regarding the subscription charges. Please check your inbox and reach out to us directly at support@lashcosmetics.co if further assistance is needed.

Vurdert til 1 av 5 stjerner

SCAM ARTISTS! Placed one order for $22.83, and they billed me for 2 additional items I never ordered

Ordered a "special" of 3 mascaras for $22.83--used Paypal. Upon checking my Paypal Account, it stated that they also billed me a separate charge for $47.43 additional and another separate 3rd charge for $44.26 additional. This added an additional amount of $91.69 to my bill for items I never ordered. Upon calling and questioning, they stated I had a "subscription" and would get free items. $91.69 added to my bill is not FREE. Said I didn't want it, didn't order it, and stop the order. They said it was already shipped, even though when I ordered the 3 mascaras, they stated it was backordered & not in stock. Said when I receive it, I would have to pay to return it, and even get a tracking slip and scan it and email that to them for me to get a refund. That's how it still stands. I'm disgusted, and things like this are STILL going on 2 years after people complained about these same scams they were charged for. Lash Cosmetics said they were going to review their policies, i.e. Automatic "subscription", etc. (Also, when checking and claiming fraud on Paypal they have two different LLCs that they are operating out of.) Unfortunately, I missed Paypal's determination of my case by 2 extra days to keep fighting this through Paypal. They are also ripping people off in Canada and other countries!

7. juli 2025
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Svar fra Lashcosmetics

We’re sorry for the confusion and frustration this caused. Please reach out to us directly and we'll assist you in reviewing the charges and processing any applicable refunds. You may contact us directly at support@lashcosmetics.co

Vurdert til 1 av 5 stjerner

SCAMMERS repeatedly!

I ordered ONE mascara - then there were a bunch of pop up screens with other items saying "complete my order" COMPLETE MY ORDER does not mean add these to my previous order and immediately take the money out of my account! Which is what they did.

Disputed with them, they offered me some refund, and then eventually agreed to the refund and not to ship the items. I also disputed it via paypal who gave me a refund.
My ONE mascara that I did intend to buy did arrive but then they used that delivery confirmation to tell paypal that the item did arrive so paypal revoked my refund.

Now they have taken some kind of subscription payment out of my account a month later that i never signed up for.
DO NOT BUY ANYTHING FROM THESE GUYS AND IF YOU HAVE CHECK YOUR RECURRING PAYMENTS VIA PAYPAL AND CANCEL IT.

1. september 2025
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Svar fra Lashcosmetics

We’re sorry for the frustration this caused. Please rest assured that all unintended charges have already been refunded and your subscription has been fully canceled. You won’t see any further payments moving forward. Have a great day!

Vurdert til 1 av 5 stjerner

I was looking forward to getting a good…

I was looking forward to getting a good product for cheap atleast I THOGUHT it would be cheap I ordered 1 mascara and was charged $85 for it when the website said I would only be $20 and when I tried to reach out to customer service their was no response as well as the website has suddenly crashed and is suddenly under maintenance, I can’t even request a refund!!!!

29. august 2025
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Svar fra Lashcosmetics

We’re sorry for the confusion with your order. Please contact us directly at support@lashcosmetics.co so we can review the charges and assist you with a refund.

Vurdert til 1 av 5 stjerner

Disappinted

I am very disappointed like so many other people are. I ordered 2 mascara and received 5 which I did not order. Also I was not aware that it was payable in US funds. Nowhere did it say that. The 2 that I did order wound up costing me$107.55 CDN . I told them I would like to return them and they offered me 30% discount which I was not interested in. I have asked for a return address so that I could return them and of course it will be at my expense.
I am waiting to hear from them.

25. august 2025
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Svar fra Lashcosmetics

We’re sorry for the frustration caused. We’ve already reached out directly and provided return instructions. Once your items are received back, we’ll process a full refund.

Vurdert til 1 av 5 stjerner

Hi I ordered a cheap mascara

Hi I ordered a cheap mascara, one only and you have ripped me off and charged multiple charges. I want a refund for all thankyou or there will be bad reviews. I'm sick of getting ripped off. Disgusted! Mel . Charged me like $200. Scam.
You want more information. I ordered one cheap mascara and you took out of my bank 4 lots of money approx $120 us. I did only order one and now I don't want it. I want a refund for all money taken out of my account

23. august 2025
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Svar fra Lashcosmetics

Hi Mel, we’re very sorry for the confusion and frustration caused by this experience. We’ve already issued a full refund for the unintended charges, so you should see those funds reflected back in your account shortly (timing may vary depending on your bank). If you have any questions, you can email us directly at support@lashcosmetics.co. Have a great day!

Vurdert til 1 av 5 stjerner

Bought Lash Cosmetics mascara recently

Bought Lash Cosmetics mascara recently. It's absolute rubbish. I mean I'm not getting an allergic reaction which is a bonus, but it does not do what the Facebook ad says. It does not lengthen your lashes, just makes them thicker - as all mascara does.
And it does not hold the lift.  This is a big deal to all women who wear mascara. The lash lift drops in 30 seconds. Utter rubbish - and I paid double my normal mascara price. 
Furious!  Stop scamming people.

18. august 2025
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Svar fra Lashcosmetics

We’re really sorry to hear that the mascara didn’t meet your expectations. The formula is designed to add both volume and lift, but we understand that results can vary depending on lash type and application. We’d never want you to feel disappointed with your purchase, and we definitely don’t want you to feel scammed — that’s not how we do business. Please reach out to us at support@lashcosmetics.co and we’ll be happy to arrange a refund or replacement for you.

Vurdert til 1 av 5 stjerner

Is anyone noticing that they have 63%…

Is anyone noticing that they have 63% one star reviews? Better pay attention to that.

13. august 2025
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Svar fra Lashcosmetics

Thanks for pointing this out. We take all feedback seriously and are actively reviewing past concerns to improve our products and service. If you’ve had a negative experience, please share your order details with us so we can address it directly. You can email us at support@lashcosmetics.co.

Vurdert til 1 av 5 stjerner

Purchasing this product was the worst…

Purchasing this product was the worst thing I could have done online. First, they over-charged me, so I complained. It took several requests to get them to correct it. It appeared that the problems were over, however, that was not so. I started getting notices that I had new credit cards popping up for various companies. I did some checking and discovered that their products were being shipped from China. Within an hour after insisting they correct my purchase. My life has been hell on earth ever since having to deal with this. Also, the mountains of layers that were there to trying to get people to pay more. Many of them were worded in a way to confuse people. Why use all the trickery? The product is good...very good. Sell the product alone. Save the mountains of advertising. I would like to know who you were working with.

22. juli 2025
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Svar fra Lashcosmetics

We’re truly sorry to hear about your experience and the stress this has caused. We’d like to reassure you that we only process the payment for the order placed and do not open or apply for credit cards. We’ve already corrected the overcharge on your account. If you’re still seeing any unusual activity, please share your order details with us so we can double-check everything on our end and assist further. You can email us directly at support@lashcosmetics.co.

Vurdert til 1 av 5 stjerner

Company is a SCAM

I thought I was purchasing ONE mascara, AUD$8.99 and free shipping as stated on the website. I have been charged 4 amounts on my credit card totalling almost AUD$200. These 'add ons' kept popping up and I just pressed continue thinking that meant I didn't want to add them. It appears instead that I have purchased them! What an expensive mascara! I don't wear makeup except for the occasional mascara, so have no use for the extra products.
The refund policy states that a full refund will be given if before 30 days and in original packaging.
The company have only offered me 25% of future purchases instead of a full refund.
I also found the same product in a chain op stores here for AUD$15 and it's on TEMU for AUD$3
They have also signed me up as a VIP which another reviewer said she was charged a monthly subscription fee. There is nowhere on the website that states this and when you go on the website there is no option to cancel the membership.
This company is a SCAM!!!
DO NOT PURCHASE from them.
Very unhappy customer.

2. august 2025
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Svar fra Lashcosmetics

Thank you for reaching out and for sharing your experience. I'm very sorry to hear about the unexpected charges and your overall dissatisfaction—we absolutely understand your frustration and take your concerns seriously.

To better assist you and investigate this further, could you please provide the following information so we can locate your order:

Full name used on the order

Email address used at checkout

Please send the details to support@lashcosmetics.co

Once we have this, we’ll be able to review the details of your purchase, including the charges and VIP enrollment, and provide you with the appropriate next steps.

We appreciate your patience and look forward to resolving this with you as quickly as possible.

Vurdert til 1 av 5 stjerner

Terrible company!!

Terrible company. DO NOT BUY FROM THEM!! They are deceitful. I bought a mascara for my mum off them last month and I'm on a subscription I didn't even subscribe to. They have tried to take more money out of my bank account yesterday and haven't succeeded due to my bank account being too low on funds. I have had to phone the bank to cancel these recurring payments and they have said I have to cancel it through Lash Cosmetics. I have contacted LC and just waiting for a reply. What a mess! I'm so annoyed!

14. juni 2025
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Svar fra Lashcosmetics

We're very sorry for the confusion and stress this has caused. We’ve looked into your account and can confirm that the VIP subscription has already been canceled, and there have been no successful charges made beyond your original purchase.

If you have any further concerns or need confirmation details, feel free to reach out to us directly at support@lashcosmetics.co. We're here to help and ensure everything is fully resolved for you. Have a great day!

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