LASCANA USA Anmeldelser 

I've been ordering from Lascana for 4-5 years. At first I was happy, but the quality falls dramatically with every new order. The last 2 orders I like the style and the fabric looks fine but the sweaters pill within a season, so they're only good for around the house by the second season. In my latest order I'm returning 2 of 4 items because the quality of the fabric is a joke out of the box. I could get better quality at Walmart or Kmart. The prices keep going up as the quality goes down. The return is expensive with the return postage. They'll waive the return postage if you take a store credit, but that doesn't help me because I won't be ordering from them again. They use a substandard return system. The closest location to return is 15 miles away. I got the return code today, but it also EXPIRES TODAY. So now I have to go back into the system and cancel the return and then go back again to re-initiate the return to get a new code. This used to be a good company, but they've turned into a joke. NEVER AGAIN.

I liked the skirts that I ordered. They were good quality and fit well. I sometimes order several at a time so that I can try them on and compare them at home. DO NOT DO THIS. You are charged a not insignificant return fee for each item you return. You are also charged back for any shipping promo in the original order. This can easily add up to 20% of the purchase price. If you’re difficult to fit for any reason, this is not your site.

Everything went wrong with this order. My first order never arrived so I gave a second chance but second order never arrived either. Still hasn’t. They only gave me store credit for part of the refund which I’m never shopping here again so worthless to me. Horrible shipping. Don’t do it.

Overall I like LASCANA, selection is good and , if I wait for a sale, prices are also. Several years ago their quality was much better but as of the last year or so it’s gone downhill. The fit is usually true to size but it’s often difficult to tell exactly what the quality of the fabric is even with THEIR description. Sometimes it’s great other times it’s like I got the item at a dollar store. I’ve never returned anything if I don’t like an item I donate it so I can’t comment on the return policy.

I placed an order for 4 items and used a featured coupon code for $50 off and free shipping. When my order shipped, I got a notification that one of the items had sold out so it was removed. That's fine, these things happen, but the problem is that my new order total was higher than the original order total. I called in hoping to sort it out, and the service I received was insulting. I was polite in explaining my issue, but the customer service representative kept insisting that I was wrong about the total going up, even though I had the original email receipt right in front of me! I explained that I think the coupon code was removed when the order total was adjusted, but the customer service rep didn't want to hear it and kept telling me that I was wrong and it was impossible for the original total to be lower. Finally I said I wanted the whole order cancelled, but they couldn't do that either because the order had already shipped. So now I have to wait for the package to arrive, then return it and hope that they honor the waived return shipping fees I was promised today. I like the company's clothes and was happy with my past purchases, but after this incident I will never order from them again.

UPDATE 7/22 - My refund was processed and they waived the return shipping fee, but still deducted the cost of the original shipping. I had to call in again to get that refunded, but the person I talked to this time was much more respectful and helpful so I'm giving them back a star. I'm still frustrated by the whole experience though and wouldn't recommend the company.

Got a text today that said 60% off of everything here. Evidently anything I went to order was not 60% off. So next there was a heading saying $60 off your order which but Evidently I did not have enough in my cart because it changed to $60 off $160. Went back in and added 3 more items. Each time I added an item to my cart, each individual item jumped 2-3 dollars. Hat was $15.29 added a sweater hat went to $17.10 added a skirt hat went to $18.46. 2 shirts started as $23.94 added sweater shirts went to $26.77, added skirt shirts went to $28.90. Tshirt started at $15.29, added sweater t-shirt went to $17.10, added skirt t-shirt went to $18.46. Shirt starts at $19.28, added sweater shirt went to $21.56, added skirt, shirt went to $23.27. Shirt started at $21.27, added sweater shirt went to $23.79, added skirt shirt went to $25.68. Necklace starts as $12.64, added sweater necklace went to $13.64, added skirt necklace went to $15.29. Necklace starts as $12.63, added sweater necklace goes to $14.13, added skirt necklace goes to $15.25..what's going on Lascana? Trying to get out of the discounts you advertise? I will be trying to start a class action law suit as I screenshot each price for each item as each jumped. You best fix this as it is illegal to false advertise sales.

Well I ordered 3 bikinis and it's been ,2 weeks and nothing, so I decided to call. Well my order wasn't even processing because they wanted to know why the names are different for billing and shipping ",well ma'am my husband is the card holder."... Can't be the first time someone there seen this well needless to say My trip is on Monday so that's in 3 4 days from now and I have no swimsuit to take with me to the Bahamas because no one contacted me or him to say they needed to verify the purchase ever they just completely just didn't even bother with us and I think that's very rude and inconsiderate I wouldn't purchase from here if you paid me If I could give a negative star I would

I was skeptical because buying bathing suits online is always a challenge for me. I took a chance and went with this company, and bought one bathing suit. I received it in a timely fashion, about 7 days, which isn't shabby. The bikini was a perfect fit. The quality was there as well, even the cups for the bikini or thick enough and not flimsy. I ended up ordering another bathing suit from them, and again it came in a timely fashion and fit perfect. I ordered a top that I did not like on me, and they have "Happy Returns" , so I'm able to return it to UPS without an issue. So far so good!! I will be buying from them again. I wanted to offset some of the bad reviews because I was really impressed with this company.

On March 7, I ordered a two piece bathing suit- top and bottom are separate pieces. Originally the top was back ordered until the end of March but the bottom would ship sooner. I called CS today because I have heard nothing. Now supposedly the bottom will ship to me in the next couple of days, but the top won’t ship til the very end of April . REALLY??? I had to call to even get that update. Thankfully I don’t need this bathing suit immediately but DO NOT order from them if you need a back ordered item by a certain date. They will push back the date without even notifying you. I’m not at all happy with their customer service at this point in the process. I’ll be shocked if I do get the top by the end of April.

In order to get your item you have to contact customer service multiple times. I ordered twice, after the first time payment was allegedly unable to go through because "paypal had an error". (I contacted them after two weeks of not getting any updated info) Stupidly I ordered again with my credit card this time.
A week went by, with no shipping email. So I contacted customer support *again* since I didn't want the same issue as before. only to be told that only the warehouse could address issues, but that they put in a ticket for me to be put on one day shipping and to get my order escalated.

I'm never buying from them again. I shouldn't have to bully someone into giving me the item I ordered.
The only good thing to be said is that they have a customer service that talks to you promptly.

Well see if my item ever actually shows up.

-update-
Turns out that order was 'also mysteriously canceled.' ridiculous and unreliable and hard to get a refund.

Tried buying $50 gift card but after entering all my info (including credit card) the page gave me an error and said unsuccessful. It also did the same for my boyfriend after making 3 attempts. All our attempts were charged and when I tried to cancel it with proof (screenshots) of their error page, they said they were unable to cancel our orders which resulted in $200 worth of unwanted gift cards. Feels like a SCAM!!!!

Their shipping is 7.95$, return is 6.95 $. It means that you lose 15 $ on return. I dont recommend, be careful, they're not worth it.

I use to buy from Lascana all the time, decent clothing at affordable prices. I havens bought anything in about a year, but recently opened a catalog to look for a few vacation items. However, the prices have tripled. The clothing is decent, but not at current prices. I wont be buying anymore.

Ik heb op 21-06 een bestelling gedaan voor een paar sokken, deze bestelling is bij hen binnen gekomen en verwerkt en het pakket zou zo’n 2-3 werkdagen kosten om bezorgd te krijgen. Ik kreeg op 26-06 en e-mail dat de bestelling “iets vertraagd” is. Ik wachtte geduldig af aangezien deze mail ook zei dat het hopelijk binnen enkele dagen alsnog verstuurd zou worden. Als ik de track en trace van bekijk zie ik dat er een melding is gemaakt op 24-06 maar dat er geen pakket is ontvangen bij PostNL. Daarna zijn er geen updates geweest van PostNL of Lascana.

Op 01-07 heb ik contact gezocht met de klantenservice van Lascana via de chat op de website. Hier kostte het veel moeite om contact te krijgen, ten eerste lang in de wachtrij gestaan en toen mijn chat opgepakt werd, werd me gezegd “ik kom zo bij u”. Na 5 minuten geen update heb ik gevraagd of alles oké gaat, en kreeg als antwoord “ik ben even met een andere klant bezig”. Waardeloos, laat me dan in die wachtrij staan ipv me op te pikken en dan niet reageren. Ik weet haar naam niet meer, volgens mij was het Sandra. Daarnaast kan ik niet zo lang bij de chat blijven als ik op de telefoon zit, zodra mijn beeld donker werd wordt de chat afgesloten (na hem meermaals aan te hebben moeten klikken om de chat “levend” te houden).

Vervolgens nog steeds niks gehoord. Ik heb vanochtend in mijn account gekeken in de hoop dat er een update was, tevergeefs. Ik zag ineens dat mijn bestelling op “retour” stond? Ik heb deze niet zelf aangemeld, en wil de sokken nog steeds hebben. Ik heb een nieuwe bestelling aangemaakt, maar zie ook dat mijn andere bestelling nog op “onderweg” staat (sinds 23-06). Als ik dan nu de PostNL tracking bekijk is dit dezelfde als voorheen, zonder update. Wat een ontzettend vervelende ervaring, slechte communicatie zowel van de klantenservice als op de “mijn omgeving” die ontzettend verwarrend is. Er staat daar ook ineens een bedrag open van 4,95 terwijl ik niks heb ontvangen of heb teruggestuurd.

Absolutely horrible swim suit! The worst suit I have EVER ordered. Cheap material, fit was a size too small, itchy, see through, horrible material!
I have been trying to return the suit but the site won't accept my password and when I try to reset, I never get a code! DO NOT ORDER FROM THIS SITE! The suits are cheap and over priced!

Bought over 20 items, some were on a flash sale and I was charged regular price. Called to speak with a supervisor told they were to busy they would call back. I was going to keep a few items but I am sending back entire order. I am VERY DISSATISFIED I WILL NEVER ORDER FROM THEM AGAIN. DON'T ORDER ANYTHING FROM THEM.

Not reliable delivery and low quality on items.

I ordered some things on saturday and paid for next day delivery which was extra. Nothing arrived on Sunday, so on Monday I checked my account and it stated order still been processed. The money was taken of my credit card on Monday am. When I rang customer services - they said they were still awaiting clearance and when I explained money was taken of my card, in very broken english they tried to explain that there systems are 24 hrs behind. I would not recommend ordering from this company. Their customer services are so poor, broken english and don't really know how it all works. Pathectic company - charging for next day delivery when they are not able to deliver on this - Never again

I ordered a dress and a swimsuit for my wife for vacation. Both arrived promptly and fit great. She loved them and placed another order! Great quality for a very good price.

LOVE their swimwear and dresses! They are so flattering and comfy, and really great value for the price!