Laresar Anmeldelser 

Dopo poco più di un anno dall'acquisto del modello elite4 non c'è nessun pezzo di ricambio ,come i prodotti usa e getta .Pessima ditta.

Bought an Elite 3stick vacuum June 2023. Was pleased with it until it quit with an E3 code. Several attempts to contact customer service resulted in zero response. They do not have a phone number only email which they obviously ignore. Horrible customer service.

My L6 Pro Laresar (expensive one) still under guarantee. I live in Switzerland; wrote an email to support09… to get help with service bc I cannot get beyond the WiFi manual pairing. Bluetooth doesn’t find the device. The voice commands are mixed up. The software is obviously not working. NO ANSWER from support and machine not working properly.

Évitez d’acheter leur produits. Nous avons eu à faire face à une défectuosité du balai motorisé de l’aspirateur elite3 tj sous garantie. Le service à la clientèle nous a dit d’envoyer une photo en expliquant le bris. Après l’envoi de l’information demandée, plus de son, plus d’image. On ne nous répond plus. Entreprise chinoise malhonnête 🤬

I have my robot for 1 month and 23 days, and now is not workinh anymore. It says a cliff problem, plpease clean, and nothing I can do fix this problem. Since I have an issue with the product they are completely ghosting me - I have emailed them and used the contact page, one person reply - and then nothing!

Beware. We purchased this item online through Amazon. Buy the Elite 3 . They’ll take your money then you are on your own. Our machine was going well for about 10 months then it developed a mind of its own, switching power modes from one to another for no reason. Laresar customer service asked for a video to show the problem, we sent it twice! And we never heard from them again. We contacted them 6 times. Still nothing!!!

J'ai acheté mon aspirateur balais en avril 2024. En août 2024 erreur E1 l'aspirateur est inutilisable. Je contacte le service après vente. Courtois ils me font procéder à des tests puis me disent m'envoyer la pièce qui dysfonctionne. Le colis n'est jamais arrivé au départ soit disant à cause d'une erreur de livraison. Ils me disent le renvoyer et toujours rien même après trois semaines. A présent ils ne répondent plus à mes mails. Cette entreprise est malhonnête et vole les clients. A fuir

They were a good company at first but now that I have an issue with the product they are completely ghosting me - I have emailed them 5 times with only one reply - and then nothing!

Es ist wie hier alle sagen hab den Laresar L6 Pro Saugroboter vor gut 1 Jahr gekauft jetzt seit dem letzten Uptade sagt er immer wieder „Batterie defekt oder nicht richtig angeschlossen“. Dann wollte ich auf die Website steht dort das diese nicht Verfügbar sei, auf Amazon wo ich ihn gekauft habe ist dieser komischer Weise nicht mehr verfügbar. Also in meinen Augen ziemlich suspekt die Gschicht.

nessuna assistenza , si è rotto il serbatoio dell acqua dopo tre mesi di normale utilizzo di un evo 3 .
Chiedo all assistenza dove reperire il pezzo ma nessuna risposta

Bought the Ultra7 in April 2024 and it worked fine until Sept when it completely died and would not switch on. Contacted Laresar through the support form, as you cant phone them, big red flag, no response. Have followed up with 2 more shouts for help but still no response. Well done to Amazon who have agreed to refund. Shame on Laresar who dont care about the customer of quality of the product

After about 6weeks the vacuum robot that we bought on Amazon developed a fault. We contacted the manufacturer (Laresar) by email to describe the problem (a broken cover for the brush roller). After several emails to and fro with Laresar repeatedly asking for the same information, and photos of the broken part, they seem to have lost interest and haven’t communicated further
The item was within Warranty, which they appear to ignore.

Recommendation: Don’t buy from Laresar, completely useless after sales service

Brosse défectueuse sur cet aspirateur après une année et demie. Aucune proposition de remplacement de l'appareil, ni même de changement de la pièce défectueuse alors même que cet appareil est toujours proposé à la vente sur internet! Le vendeur ne respecte pas les conditions de la garantie bien que celle-ci soit toujours en cours.

Habe im März ein Gerät der Marke gekauft, welches jetzt nicht mehr funktioniert. Nachdem mir der „Kundenservice“ dazu geraten hat, selbst kuriose Tests am Gerät durchzuführen und ich darauf bestand das Gerät zurück schicken zu wollen, erhielt ich keine Antwort mehr!

Bought 2 vacuum cleaners from Walmart. The first one packed up after 8 months and the second one packed up only after 2 months of use! Tried to send several emails to the company but have not received any response as of yet. Extremely frustrating. Cannot file complaint with BBB because Laresar is a Chinese company!

What terrible and convoluted customer service, clearly intended to frustrate the user to the point where they let it go. Total battery failure error message and the second battery they sent was no better. I think it may be the connection to the battery and not the battery. They emailed a set of instructions. Still had the battery error. Oops, they sent the wrong instructions. Try this slightly modified version (was it even...). Then when it still didn't work, they copied and pasted the email and instructions again. I have completed the steps at least ten times. Still not working and the app suggests that the device simply cannot be updated until the battery works. Oh, if I record the entire process, they might consider a replacement. I suspect of just the battery. I used it for only a few months and it has been out of commission for quite a while now. Awful service and very untrusting and untrustworthy responses with the intention of misleading and delaying until you give up. It's even more interesting to watch videos of people replacing batteries and the machine just starts to work. Crazy how that happens.

Laresar l6 pro comprato a novembre 2022 tramite Amazon.
Ad Aprile 2024 incomincia a darmi batteria guasta ed indicarmi di fare aggiornamento che non riesce. Aperto ticket con Amazon, mi dicono che non hanno più rapporti con venditore e devo rivolgermi direttamente a Laresar.
Aperti il guasto con loro mi fanno fare tanti video per provare il problema ed alla fine mi dicono che invieranno batteria entro 15 gg.
Batteria mai arrivata nonostante solleciti. Sono scomparsi.
Ho comprato nuova batteria, ma il problema continua a perdurare.
Non so più cosa fare.

Purchased two vacuums in the span of a year. both stopped working. I was told they would send a new robot, but several months later i have nothing and the company does not respond to emails

Habe die gleiche Erfahrung gemacht. Keine Antworten des Kundenservice auf E-mails. Habe noch Garantie auf Elite 4, Motor defekt! Wer reklamieren will schreibt sich unnötig die Finger wund.

Fake company.do not buy from it.They have worst customer service. My robot broke down in 1 year and they did not respond after multiple follow ups