Laresar Anmeldelser 

A fuir, 2 aspirateurs robot acheté en 2023 avec ma garantie amazon. Et produit défectueux malgré un super entretien. Acheté des produits aussi cher pour durer si peu de temps. Malgré plusieurs mails, appel Amazon. Aucun retour de leur part. Plus jamais laresar

Il prodotto è scadente. Acquistato a febbraio 2024, dopo qualche mese non funzionava già più. Ci hanno inviato una batteria di ricambio ed il motore nuovo. A dicembre non funziona più. Il supporto non ci sta rispondendo seppur ancora in garanzia. Non compratelo!

Im April 2023 habe ich mir den Elite 5 gekauft jetzt ist der Akku oder Ladegerät defekt trotz mehrfachen Versuche ist kein Kontakt zu Stande gekommen. Für mich ist er jetzt Schrott denn Ich habe versucht ein Akku nach zu kaufen aber es gibt keine für den Elite 5, obwohl noch Garantie drauf ist

Produit défectueux après seulement 5 mois d'utilisation. SAV inexistant malgré l'achat d'une garantie de 3 ans sur Amazon. Ils cessent de répondre dès que vous exprimez votre mécontentement... MARQUE À FUIRE !!!!

The robot vacuum worked well, until it stopped sucking after 10 months
Emails have been ignored.
I bought from Amazon and even Amazon will not let me write a review on the product. Very ominous and worrying. Seems like they are not a good company deal with.

have the mars 01 for 1st floor excellent robot cleaner

The design faults of the Stick version (7) are insurmountable. It’s garbage. Only tech it twice and it tries my patience too much. I eventually took part OUT TO MAKE IT WORK then threw it out. Another few hundred dollars lost.
I intend only to buy from a store from now on. I have also written to them with suggestions but I doubt they will take notice.
My fault for buying Chinese rubbish.

Very pathetic customer service, My Laresar L6 Pro stopped working within 1 year, I contacted Laresar support in April 2024 and till Nov 2024 they kept telling me that they had sent the replacement parts.

don't buy or spend money on Laresar products.

Super Staubsauger, schon der 2. den wir gekauft haben. Kundenservice ist auch toll, haben mir sofort bei Problemen geholfen und mir kostenlose Ersatzteile geschickt.

Mi aggiungo alla lista dei clienti insoddisfatti.
Acquistato Laresar S6 a novembre 2023
L'aspirapolvere è buono, è leggero, aspira bene, è facile da manutenere, da questo punto di vista nulla da dire.
Ma un mese fa si è staccata una ruota della spazzola.
E oggi anche la seconda.
Si rompono i ganci di plastica che tengono le ruote agganciate alla spazzola, evidentemente la qualità dei materiali non è buona.
Ho cercato di contattare il servizio clienti, ho scritto al supporto, ho cercato ricambi in ogni sito possibile, da Amazon a Alibaba .
Niente, i ricambi per questa azienda non sono previsti, il supporto ai clienti non è una loro priorità, basta vendere il prodotto, il resto non conta.
Sconsiglio vivamente a chiunque di acquistare prodotti Laresar
(che nonostante la mail del supporto ufficiale indichi "laresar.us", facendo pensare ad un prodotto U.S.A., sono cinesi di Shenzen)

Aspirateur robot qui cesse de fonctionner après 3 mois. Aucune réponse du service à la clientèle.

Do not trust this company to honor the 2 year warranty offered on its products sold on Amazon.

Our L6 worked for one year and then stopped working. customer service said they’d send me a replacement and never did. Then they ghosted me when I tried reaching out again

I've had the vacuum for 6 months and the battery now last for about 8min. I contacted the manufacturer and they promised to send out a new battery. Still waiting, in fact they no longer respond to my emails. Horribly customer service. Will do everything I can to discourage people from buying any.products from this company.

Encore une entreprise asiatique foireuse !
Et comme beaucoup d’entreprises chinoises, ils ne veulent surtout pas avoir de mauvaises notes, mais ne font rien pour en avoir des bonnes…
Je cherchais désespérément le filtre en acier en pièce de rechange : impossible.
Quant au mail de contact de l’entreprise qui fait également office de mail SAV : support/laresar
est tout simplement inutilisable. Les mails sont retournés. C’est pourtant bien l’adresse qui apparaît sur les documents qui se trouvent à l’intérieur des cartons des l’aspirateurs et qui sont donc censés être actualisés. Et on n’échappe, d’ailleurs pas des promesses écrites évidemment non tenues (qualité de service, assistance..)
Vous l’avez compris : je recommande pas les produits de cette entreprise qui n’est pas à la hauteur, et c’est un euphémisme !

Avoid this company at all cost. We received a faulty product with a two year warranty. We contacted Laserar who just continued to send us emails requesting us to show videos and pictures without any help. After numerous emails with pictures and videos, they stopped replying to all emails. Do not buy from this company.

I bought a Laresar Elite 8 Cordless Stick vacuum from Amazon in May 2024. Thought the item was brilliant but the brush and light stopped working in Sept. As it was under warranty I contacted Laresar who sent me a new brush holder but it had no brush so presumed I needed to put the old one in it. It didnt fit. Contacted them numerous times but they decided to blank me so had no further contact from them. Had to contact Amazon who had no luck either. I received a refund from Amazon which was lucky as obviously the 2 year warranty was useless as the company won't reply to you. I am so furious as it was a good vacuum and all they needed to do was honour the 2 year warranty they promised. I can only suggest you don't buy anything from this company as their promise of a warranty means nothing so you will get no support for any problems you may have.

Zero assistenza, dopo una prima risposta per avere i riferimenti di acquisto e danno, sono spariti.

I would just like to say what a fantastic experience the customer service and the product itself is absolutely Flawless thank you very much for being very helpful and very happy with the purchase

Modèle l6 pro
Vraiment nul ! absolument pas solide et beug tout le temps ! Ne faites pas la même bêtise que moi ..