Laresar Anmeldelser 

I wish there was 0 stars I could give this company. The L6 Pro unit has totally packed up within 6 months, and after 10 days I am still waiting for either a replacment or my money back. Thie customer service is the worst I have ever experience - they will only reply one per day, and then it is with no actual solution. They promised to send me a replacement over 7 days ago, and I'm still awaiting for confirmation that the unit has been dispatched. Truly terrible. Buyers beware. Save yourself some hassle and do not purchase from them. None too happy with Amazon either, as they say it's nothing to do with them!

Works well! Able to scan and dodge obstacles, which my roborock S6 pure couldnt do as well.

I had a an issue that took some time to resolve. The customer service was fairly prompt, taking into account regional time difference. I received a replacement vacuum within a couple weeks after all other options were exhausted. The original unit worked so well I was bereft without it.

Buyer beware!
The absolute worst customer service with outright refusal to honour warranty conditions after only 5 months of use.
When you have issues with your unit, which you will, the company refuses to assist stating that “replacement parts required are on back order” without even knowing what product you are referencing or parts l required, just to get out of a warranty claim. When the issue was perused I was responded to in the most inappropriate and dismissive way by their representative “Leah”.
Buyer beware, go elsewhere unless you like to engage with liars.

Ich habe ein Problem mit laresar elite 3, immerhin noch 6 Monate Garantie, auf Emails wird nicht reagiert.
Also Finger weg von diesem Firma.

Awful customer service and non existent

Ich habe das Gerät Laresar Evol3 3 über Amazon gekauft.
Als ich Netzwerkverbindungsprobleme hatte, hat mir der Kundenservice zeitnah und kompetent weitergeholfen.

Einziger Kritikpunkt ist, dass wenn man über Amazon den Verkäufer kontaktiert will, auf die Website von Apple weitergeleitet wird und nicht auf die Website von Laresar.

Their customer service is a joke. And that is me being nice. Our vacuum/mop quit working well within the warranty. We contacted the email provided (cannot find a phone number) my husband had to jump through hoops and go back and forth just to get a replacement battery sent to us, mind you it took about 40 days. When that didn't work he had to send pictures and videos to "prove" it didn't fix the problem. Finally after a dozen emails customer service said they would replace the product. Then poof they disappeared and quit responding to his emails. I then took over and emailed from my email. They said they couldn't find any record of communication over my product. When I sent screenshots of my husband's conversations with them they then gave me the run around. Asked me to show proof that my app was updated, video that it wasn't running, proof the battery didn't work-every email was a new demand from them. As of now( almost July 1st) we still have nothing resolved and it has been almost four months. They should not be operating....

Purtroppo mi aggiungo alla schiera dei clienti che hanno a che fare con un'assistenza clienti che definire vergognosa è ancora poco. Dopo circa un anno e mezzo dall'acquisto nel mio aspirapolvere si sono rotte entrambe le ruotine laterali del blocco spazzola, ho scritto all'assistenza che mi ha risposto chiedendo le foto del danno, dopo avergliele mandate sono completamente SPARITI, nonostante i continui solleciti che ho inviato. Il prodotto sarebbe ancora in garanzia, ma io sarei anche disposta a pagare il pezzo di ricambio, il problema è che non si trova da nessuna parte, quindi io ho un prodotto che probabilmente dovrò portare in discarica. Che sono vergognosi l'ho già scritto?

Laresar stopped making the roller brush for the Laresar Grande 1 robo vacuum so the vacuum is useless. I contacted them and sent them photos and videos at their request. They drug the email conversations out past the two year date and then stated that it was now past the warranty date and that they were not going to replace my vacuum because of that. When I sent them a copy of my first email, which was 4 months prior, they began ghosting me. I jumped through hoops to send them what they requested to be ignored in the end. It’s too bad because I gave them a great review, I really liked the vacuum.

Finger weg von der Firma! Die Produkte sind minderwertig! Und die Firma bietet einem kostenlose Garantie und Ersatzteile, sogar Erstattung der Kaufpreis für 5-Sterne Bewertung auf Amazon. Und Achtung!! Die offizielle Emailadresse von der Firma auf Amazon ist die französische Webseite von Apple!! Mehr dubious geht nicht, oder?
Bin wegen der vielen positiven Bewertungen auf Amazon reingefallen!!! Und habe den Fehlkauf gemacht!!

J'ai acheté un aspirateur Laresar L6 Pro en juillet 2022. J'ai tout de suite apprécié ce modèle, simple, efficace et autonome.
En effet il permet d'être programmé pour travailler automatiquement les jours de la semaine que l'on souhaite (via une simple application sur son gsm ou via Alexa). Que ce soit le mode aspirateur seul (puissance variable) ou avec le mode serpillère, il effectue un travail efficace qui me permet de gagner chaque jours un temps précieux. La cerise sur le gateau est le mode vidange du réservoir; plus besoin de surveiller chaque jour si le réservoir est plein. Ici, la base de chargement contient un sac comme un aspirateur traineau classique et après quelques missions d'aspirations, il effectue automatiquement la vidange du réservoir (via un aspiration depuis la base).
Après 20 mois d'utilisation quotidienne, j'ai rencontré un soucis: l'aspirateur m'annoncait un message de batterie défectueuse ou absente.
J'ai simplement envoyé un email au support et après 2 échanges de mails j'ai reçu assez rapidement une nouvelle batterie. Attention qu'elle vient de Chine, cela prend donc un peu de temps pour arriver.
Une fois la batterie remplacée et un reset effectué, j'ai de nouveau pu reprogrammer le robot et il effectue depuis toujours ses tâches quotidiennes.

j'ai acheté un booster Yaber chez Laresar par l'intermediaire de Manomano, suite à une panne fortuite le sav a rapidement pris en compte ma demande.

I purchased Laresar L6 Pro. I wrote that I was having a problem with the battery and they said they would help me. I couldn't communicate for a while. After a while the battery is completely dead and I can't access it. I wrote to Amazon support line, they sent me an e-mail stating that the store does not exist and that they cannot help. The device has a warranty, but there is no contact person to reach. Terrible stay away.

UN FURTO - LA MIA ASPIRAPOLVERE È OFFICIALMENTE IN GARANZIA L'HO AQUISTATO TRAMITE IL SITO MANOMANO .... L'AZIENDA LARESAR IT NON RISPONDE SONO 13 GIORNI CHE MANOMANO MI SCRIVA MAIL IL PRODUTTORE RISPONDERÀ ENTRO 48 ORE ... POI UN ALTRA MAIL .... ENTRO 48 ORE ... 12 GIORNI SONO PASSATI E NESSUNO MI HA CONTATTO. MA CHE GIOCA STIAMO GIOCANDO ... QS ASPIRAPOLVERE MI HA COSTATO €199.99 ..... HA SOLO 7 MESI E MEZZO. E ' UNA VERGOGNA. PERCHÉ NON RISPONDONO? ALMENO DITEMI DOVE POSSO PORTARLA A FARLA RIPERARE ..... TUTTE LE AZIENDE CHE FA MANUTENZIONE/RIPARAZIONI NON LO PRENDE IN CARICA PERCHE NON È UN MARCHIO CHE RIENTRA NELLA LORO LISTA, ANZI LA MAGGIOR PARTE NON LA CONOSCE PROPRIO: "BUTURE" ..... COSA FACCIO?? SONO DISPERATA ? LA DEVO BUTTARE? SARÀ PER QUESTA CHE SI CHIAMA "BUTURE" Nadine Assago disperata

Vendeur de très mauvaise foi! produit de mauvaise qualité. Le tube télescopique de l’aspirateur à cassé au bout de 5 mois, il a fallu faire des pieds et des mains pour avoir la pièce de rechange, et ce niais l’a envoyé à la mauvaise adresse, il a refusé de renvoyer le colis à la bonne adresse. A FUIR. Ni le produit ni le vendeur sont recommandables!

Battery stopped working and no response from the laresar and that too when its in warrant. I bought this via amazon and as usual they gave it up said its not our problem. This is such a fraud company, i wonder why there has been no action and how such a big company selling for fraudsters. basically if you ask your money back because there product is in warranty they will ghost you. I have all email trails of communication so far.

Acquistato il robot Laresar 6pro a fine 2022. Mai avuto problemi, assistenza sempre presente .
Ora l'applicazione da inizio Aprile, mi dice che c'é un problema batteria e occorre contattare l'assistenza. Come prima risposta mi hanno proposto l'invio della batteria nuova entro 15gg (essendo ancora in garanzia_).
Ma da allora sono spariti.
Non rispondo nemmeno ai solleciti.
Significa che devo buttare il robot L6_pro..?

Ho acquistato Laresar 7 aspirapolvere su Amazon anche in forza delle positive recensioni. Un prodotto abbastanza valido anche se con qualche piccolo difetto tipo il contenitore dello sporco che a volte si apre da solo.
Ha funzionato per sei mesi poi la batteria non si ricaricava piu di punto in bianco.
Contatto il servizio Post vendita che dopo avermi chiesto prova di acquisto e video del problema non risponde più e scompare senza dare una risposta.
Sconsiglio quindi Laresar!

Aucun Sens chez Laresar,

Un service client reactif mais franchement tres inneficace. Aucune aide de leur part.
On souhaite commander une piece defectueuse sur leur site: impossible.
Il ne delivre que les pieces gratuitement aux clients ayant achete sur leur site officiel. Pas de bol pour moi, j'ai commande sur amazon!!
Une vraie blague mon histoire: Amazon me demande de contacter la marque Laresar. Laresar me demande de contacter Amazon!!
Je suis en train de monter un dossier de plainte!