Laresar Anmeldelser 

Ho acquistato.il modello Elite 3 un anno e mezzo fa. Improvvisamente ha smesso di funzionare e ho identificato il problema nella batteria. Non risponde più alla carica e segnala errore. Essendo ancora in garanzia, ho contattato l'assistenza ma non ho ricevuto alcuna risposta. Ho cercato di reperire una batteria di ricambio per vedere se potevo risolvere il problema ma è introvabile! Devo buttare via un aspirapolvere ancora perfetto! Sconsiglio vivamente l'acquisto di questa marca priva di qualsiasi forma di assistenza!

Der schlechteste Kundenservice! Ich habe den Saugroboter Laresar L6 Pro gekauft. Nach kurzer Zeit war die Batterie defekt. Ich habe Laresar per E-Mail kontaktiert. Zunächst haben sie versprochen, einen neuen Akku zu senden. Doch nach mehreren E-Mails über mehr als zwei Monate haben sie nichts geschickt und nicht mehr auf meine Nachrichten geantwortet.

THEY STOPPED MAKING MY BATTERY FOR ELITE 1 VACUUM, MY MACHINE IS STILL LIKE NEW. NO NEED TO REPLACE VACUUM, JUST NEED NEW BATTERY. TRIED CONTACTING FOR HELP, NO EMAIL RESPONSE, NO PHONE NUMBER ! INSTEAD of RESPONDING. THEY JUST IGNORE YOU LIKE GARBAGE. VERY SMART, SO THEY THINK !!! THEY STOP MAKING BATTERIES FOR YOUR MACHINE, SO YOU HAVE NO CHOICE BUT TO BUY ANOTHER MACHINE FROM THEM. THEY WERE WRONG, I BOUGHT ANOTHER MACHINE, BUT DEFINITELY NOT FROM THEM.

J'ai acheté un aspirateur robot laresar chez Amazon.
L'appareil est tombé en panne.. Amazon ne fait rien forcément, et laresar a quitté Amazon.. J'ai donc à plusieurs reprises contacter la marque via leur site.. Sans aucune réponse.. Je déconseille d'acheter chez eux.. Ils ne sont pas sérieux..

Ordine su manomano ( M2501504183776)per un robot Laresar L10 che arriva senza istruzioni in italiano. Essendo un prodotto complesso non rischio e chiedo le istruzioni in italiano, ma la risposta è negativa. opto allora per la restituzione, e qui cominciano i problemi, l'azienda dice che è "Manomano" che deve attivarsi e loro dicono che è l'azienda che deve inviarmi l'etichetta di reso. Ovviamente domande e risposte hanno come tempo d'attesa 48 ore, credo quindi che la stiano tirando alle lunghe per far scadere i termini della riconsegna. Sinceramente mi dispiace per Manomano che fin qui si era dimostrata affidabile, ma da Laresar non comprerò mai più nulla.

Bought this unit through Amazon, but it's past the 90 days, so reached out to the vendor. This is about their customer support that I received. I reached out on Nov 15 with an issue I had with my L6Pro which is under warranty. On Nov 26th, they finally told me they would send me a new base unit. It is now February 2025 and I have nothing just a very expensive paper weight. At the beginning it is 1 question a day for trouble shooting and sending videos and then finally promising to replace the unit under warranty and making excuses why it hasn't been delivered yet. Finally they have just stopped even replying to my requests/inquiries. Do not buy anything from this company.
Has anybody experienced this, any luck getting your money back?

I’m afraid it’s the same story.
Battery for l6 nex appears to be dying as vacuum dies half way round the room (even though it indicates 40% less). Customer service not responded to any emails (3 now sent) and cannot find a replacement battery anywhere on web (out of stock on Amazon site)

When it was working, it would repeatedly not dock correctly and would need to be placed manually.

Comprato a Gennaio 2024 aspirapolvere laresar elitè 7 e con aspirapolvere ancora in garanzia ho chiesto supporto al loro helpdesk tramite email (come da libretto istruzioni) per denunciare il problema. Dopo una prima risposta che ha chiesto invio del video con l'anomalia non si sono fatti più sentire. Fatte decine e decine di email di sollecito senza nessuna risposta..... Fatto anche ricerca su web
del pezzo di ricambio ma non più disponibile. Visto la mancanza di supporto e anche il mancato reperimento dei materiali sconsiglio l'acquisto dei prodotti di questa marca.

Do not buy an anything from Laresar! The machine was great until it was about 4 months old and then the motor broke. Customer service is awful, no phone number, got a couple of replies from the email address promising to send a new part and now months later no reply and no new part. Total rip off. Don’t do it. Waste of money and you won’t get a refund.

Robot acheté en oct 2023, depuis le 1er changement de sac de poussière il ne le détecte plus. Depuis le mois d'octobre 2024 souci avec la batterie, le robot n'arrive plus à aspirer toute ma maison. Contacter le SAV depuis le 11/12/2024, fait des vidéos, des tests, des mails, le 19/12 il me propose le remplacement de la batterie que j'accepte et depuis ils font les morts. Ne surtout pas acheter leur robot c'est un produit de très mauvaise qualité.

Auto-emptying never worked. I’ve had this vacuum about 3 months and it won’t work. It gives a fan error. Followed all troubleshooting steps multiple times. Gsrbage.

The robot hover, well its ok (perhapse 3 stars), but it is the customer service that gets the 1 star.
The robot hover is "sort of Ok", but it will get stuck on sloping furniture legs and even though the specification says otherwise- it *will* fall off the edge of steps!
Poor quality on the dust collection box, the lower plastic door hinge snapped after only minimal usage.
I also found it difficult to get original spare parts and consumables, the Amazon Laresar store stocks next to no consumables and most of those that are advertised are not in stock.
But the one star is given due to the very disappointing Laresar customer services.
I contacted them regarding the broken dust box and replacement consumables. After 6 weeks of false promises and not the quickest communication I have given up. I will not be buying from Laresar again.

Bought a Laresar ultra 7 Vaccum cleaner.
Well within the warranty the product stopped working displayed E1 error.

The only way to contact customer service is via email.
'Working Hours: 9:00 a.m. to 7:00 p.m., Monday to Friday. If you have an emergency, please contact us at: support . at. laresar.us.'

'If you have an emergency, please contact us at: support.at.laresar.us.' - What a joke. Do they respond ?
Have emailed them 2 weeks ago. No response. There is no way to activate the warranty.

No contact numbers. no presence on linkedin or any other social media to name and shame this company.

Very little product information online + no manuals for the product I purchased.

Please stay away from this company and its products. Waste of money and time.

No response from customer service regarding faulty battery. Very disappointing.

Bought it maybe a year ago and it worked well, until it doesn't. As other reviews, I do not recommend it - no support (they would reply, but you won't get any help).

Mon robot est tombé en panne quelques mois après l'achat. Il ne détecte plus le réservoir à poussière, puis la batterie est "endommagée" (merci l'assistance vocale de prévenir).
SAV catastrophique, et le mot est faible : problème datant d'avril 2024, toujours non réglé.
Plusieurs échanges de mails, puis plus de réponse. Après plusieurs relances, quelqu'un reprend le dossier, il faut tout réexpliquer, faire des tests, envoyer des photos/vidéos, réinitialiser l'appareil / l'application.
A date (01/2025), à nouveau sans retour de leur part et robot toujours HS. Une honte.

Stay away from these vacs had a cordless elite 7 battery stopped charging cant get a hold of anyone in customer service they just ignore you the vac was not even a year old. Emailed them no response called there customer service number it just rings busy all the time

After just over 12 months of use my L6 Pro robot cleaner stopped working advising that the 'battery was damaged or not installed'. After trying all of the trouble shooting tips I contacted Laresar customer service who initially were quick to respond and promised to send out a replacement battery within 15 days. 3 months on and still no battery and despite numerous chases they have now stopped responding to my email. Based on my experience I would avoid.

J'ai contacter Laresar depuis le 04 Septembre pour commander une pièce que j'ai perdue sur mon aspirateur Laresar Élite7 alors que je l'avais acheté qu'en Décembre 2023, j'ai refait plusieurs Mails sans aucunes réponses , très très déçue aucun suivi de leur part!!!

Non comprate niente ricambi inesistenti assistenza zeroooooooo9