1 Stern ist noch zuviel, Zahnbürste gekauft, von der ersten Sekunde an defekt, reklamiert, gefordertes Video dazu gesendet, Reklamation anerkannt, aber seitdem passiert Nix, rein gar nix. Weder eine... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Jag köpte min första Laifen tandborste för tre år sedan och den fungerar som ny idag. Jag har även köpt tandborstar till min fru och dotter och vi är väldigt nöjda. Min frus gick sönder efter... Vis mer
Mijn eerste tandenborstel was helaas defect en werkte helemaal niet. De klantenservice vroeg eerst om foto’s en een paar tests, maar nadat de zaak was doorgezet, werd alles heel netjes opgelost – ge... Vis mer
Selskapet har svart
Laifen Swift Premium Föhn ist nach 2 Jahren und 2 Wochen unreparabel defekt. Auf Nachfragen beim Kundenservice gibt es keine Garantie da 2 Wochen außerhalb der Garantiezeit. Da ich dachte ich habe ein... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Laifen was established in 2019 in by Hongxin Ye, a creative geek and his team of passionate developers, inspired by the idea that a well-developed motor could improve the performance of an appliance significantly. With the endeavor over 2 years, Laifen has finally equipped the technology of 110000 rpm motor, and integrated it into an outstanding high speed hair dryer, balancing perfect user experience with an economical price. We believes that with the efforts of Laifen, our users could enjoy daily life with higher efficiency, more convenience, while still affordable. In addition to hair dryer, Laifen has devoted herself into the popularization of high technology, bringing more enjoyments to consumers.
Kontaktopplysninger
3,3
Middels
471 anmeldelser
Har svart på 80 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Never got refund!
I returned my whole order over a month ago because one toothbrush broke. The company was nice and said I could return my whole order for a refund. It has now been over a month since this order made it back to their warehouse (2/17/25) and I never got any email about processing a refund nor did I ever get my refund! I have been emailing and getting no responses from the company. Don't trust this company! You'll have to chase them to get your refund. Very untrustworthy and unprofessional...
31. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Laifen
Hi Hannah,
We’re truly sorry for the frustration and delay you’ve experienced—especially after doing everything right on your end. That’s not the kind of experience we want any of our customers to go through, and we sincerely apologize for the lack of communication.
We’ve located your return and have escalated this to our support team for urgent follow-up. You should be hearing from us very shortly with an update on your refund. We completely understand how upsetting this must be, and we’ll make it right.
In the meantime, feel free to email us again at csteam@laifentech.com and include your order number in the subject line so we can prioritize your message.
Thank you for your patience—and again, we’re very sorry for the inconvenience.
Best regards,
Laifen Customer Support Team
Nach anfänglichen Bedenken überzeugt
Als ich die letzten Bewertungen hier gelesen habe hatte ich eigentlich schon keinen Bock mehr, von wegen ewige Wartezeiten, lange Antwortzeiten etc.. Gott sei Dank musste ich diese Erfahrungen nicht machen. Donnerstags bestellt, Föhn ist heute (Montag) angekommen. Alles top verpackt, keine Schäden nix, Föhn funktioniert auch einwandfrei. Gut, wie sich der Föhn sich auf lange Zeit bewährt kann ich jetzt natürlich noch nicht sagen, aber die Verarbeitung wirkt im Allgemeinen sehr hochwertig, der Föhn liegt gut in der Hand, ist schön leise. Alles in allem tip top. Gerät und Service.
31. mars 2025
Anmeldelse skrevet uten oppfordring
BESTEL HIER NIET…
Ik wacht al een maand op mijn pakketje en nog steeds niks erover gehoord. Ik probeer al 2 weken contact op te nemen en ze reageren niet.
HEEL SLECHT EN ONPROFESSIONEEL BEDRIJF
30. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Laifen
Beste Hahs Bellr,
Het spijt ons zeer om te horen dat u uw pakket nog steeds niet heeft ontvangen en dat u geen reactie van ons heeft gekregen ondanks uw pogingen om contact op te nemen. Onze oprechte excuses voor het ongemak dat dit heeft veroorzaakt.
We willen benadrukken dat dit absoluut niet de ervaring is die we onze klanten willen bieden. Uw situatie is inmiddels als prioriteit gemarkeerd en ons klantenserviceteam zal zo snel mogelijk contact met u opnemen om u verder te helpen en de status van uw bestelling te verduidelijken.
Om ons te helpen u sneller van dienst te zijn, kunt u ook een e-mail sturen naar csteam@laifentech.com met uw bestelnummer.
Bedankt voor uw geduld en uw feedback — het helpt ons om onze service te verbeteren.
Met vriendelijke groet,
Het Laifen Klantenserviceteam
Got the toothbrush and it arrived DOA
Got the toothbrush and it arrived DOA. Contacted support since Late February and was told to send it back to get it replaced. Sent it back and made sure to double check it got delivered to where was supposed to be delivered and despite multiple attempts, have yet to hear anything from customer service as to when I will be receiving my replacement. So frustrating and untrustworthy especially for a first time purchase from this company. Stay away!! Order #LF18597CA
27. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Laifen
Hi Ayoola,
We’re really sorry to hear about the trouble with your order LF18597CA, and we totally understand how frustrating this has been—especially for your very first purchase with us. That’s definitely not the experience we want you to have.
We’ve flagged your case to our support team, and someone will be getting back to you shortly with an update on your replacement.
If you have any questions in the meantime, feel free to reach out again at csteam@laifentech.com. We truly appreciate your patience and hope we can turn this around for you.
Best,
Laifen Customer Support Team
Horrible customer service - no customer service!!!
As with the tons of other people that have said this already in their reviews
My hairdryer which I bought direct from Laifen is super loud and even louder with the diffuser. I have been trying for weeks to start a return process as they are stating that I only have 30 days from date of delivery to return for full refund. I emailed weeks ago, received a ticket no 71745 and was told would receive a response within 48 hours. Have still not heard anything and have emailed a few times. Tried web-chat but customer service team are never online. At a loss of what to do. Hairdryer was expensive and we don't like it at all. There is also no phone number on the website or anywhere else. This is ridiculous and it's clearly multiple customers who have had the same experience. Buyer beware and do not buy, there is no way to get a hold of this company and they do not respond!!!
17. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Laifen
Hi Don,
Really sorry you’ve had such a frustrating experience—it’s absolutely not the kind of service we want anyone to go through, especially after spending good money on a product.
We tracked down your ticket (#71745) and have flagged it for urgent follow-up. Someone from our team will be reaching out to you shortly to help get your return sorted. We totally get how stressful this must be, and we appreciate you hanging in there.
We also hear you on the lack of response and how hard it’s been to reach us. That’s not okay, and we’re actively working on improving our support channels so customers don’t feel left in the dark like this.
In the meantime, if you’d like to send another message, just reply to csteam@laifentech.com and include your ticket number in the subject. We’ll make sure it doesn’t get missed.
Thanks again for your patience—and really sorry again for the trouble. We’ll do our best to make it right.
Best,
Laifen Customer Support Team
Ignorance totale
Toujours pas de réponse par mail malgré de nombreuses relances ainsi qu’une réponse sur ce site. Donc article manquant toujours pas reçu ou aucun remboursement à l’heure actuelle.
À fuir service client inexistant
27. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Laifen
Bonjour Manon,
Je vous ai envoyé des e-mails les 24, 26 et 28 mars depuis l’adresse csteam@laifentech.com, mais je n’ai pas reçu de réponse de votre part. Il est possible que nos messages soient arrivés dans votre dossier de courriers indésirables — pourriez-vous vérifier s’il vous plaît ?
Merci pour votre compréhension.
Commande non envoyé
J’ai passé une commande pour un sèche-cheveux et depuis qu’ils ont encaissé mon argent, ils ne répondent pas n’envoie pas ma commande (LF63675EU).
À fuir
19. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Laifen
Bonjour Kevin,
Nous sommes vraiment désolés d’apprendre votre expérience avec la commande LF63675EU. Ce n’est absolument pas le niveau de service que nous souhaitons offrir, et nous comprenons parfaitement votre inquiétude.
Nous vous assurons que notre équipe du service client a bien reçu votre demande et qu’une réponse vous sera envoyée très prochainement. Votre commande et votre satisfaction sont notre priorité, et nous allons faire le nécessaire pour clarifier la situation au plus vite.
N'hésitez pas à nous recontacter à l’adresse csteam@laifentech.com en mentionnant votre numéro de commande pour un traitement plus rapide.
Merci pour votre patience,
L’équipe Laifen
Never get my order
This is an updated review. Happy with the product, talking about issues I had before getting it.
I did have troubles with this brand, but after placing a review here - they reached me out and we settled everything down.
Customer service is helpful and replies fast.
The only thing I’m not happy with - the info on their website is not clear enough regarding preorders time estimates, no emails explaining timing of your order.
And contact form seems to not working.
I hope the brand will update the website and solve the problem with contact form, as I’m really happy with my order - hair dryer SE lite.
15. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Laifen
Hi Diana,
We’re very sorry to hear that you haven’t received your order LF63162EU, and we sincerely apologize for the delay and inconvenience caused. We completely understand how frustrating this must be and truly regret that your experience has not met expectations.
Your satisfaction is very important to us, and we want to assure you that our customer service team has received your messages and will be replying to you shortly. We are here 8 hours a day, 7 days a week, and your case is being prioritized.
If you have any additional questions or updates, feel free to email us again at csteam@laifentech.com. Thank you for your patience and for bringing this to our attention.
Best regards,
Laifen Customer Support Team
Resolved my product issues yay
Since leaving a negative review from receiving an incorrect product laifen have been in contact to amend the issue. I really don’t think this is an often occurrence and seemed a sincere mistake. They gave me options on what I could do which was really helpful and they replied very quickly to my emails in resolving the issue. I have now got the correct attachment for my product and a discount to cover the inconvenience and wrong colour. I have yet to dry my hair with it but it seems super powerful and the temperature circulation is great!
24. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Laifen
Hi Jess,
We’re truly sorry to hear about your experience and the mix-up with your order — we completely understand how frustrating this must be, especially after patiently waiting for your delivery.
Please rest assured that this is not the experience we want any of our customers to have. Our team will be reaching out to you directly to resolve this issue as quickly as possible. We’ve located your original ticket (#71484), and someone from our customer service team will be in touch shortly to make things right.
Thank you for bringing this to our attention, and again, we sincerely apologize for the inconvenience caused.
Best regards
Laifen Customer Support Team
It blew up. Bought my hairdryer August 24
Bought my hairdryer August 24. It ‘blew up’ whilst drying my 5yr olds hair and was smoking and had to throw it out of the window where it slowly smouldered on the gravel. Very scary. Raised 3 tickets over two weeks ago and zero response from this terrible company
Ticket number 69523 (number 1)
15. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Laifen
Hi Rebecca,
We sincerely apologize for not meeting your expectations with our product and for any inconvenience this may have caused.
We have communicated your feedback to our product team and are taking the quality issues very seriously.
We will be providing you with our proposed solution via email, so we kindly ask you to check your email at your earliest convenience.
Your cooperation is greatly appreciated.
Should you have any further feedback or requests, please feel free to reach out to us through the email we will be sending you.
We are committed to continuing our efforts to meet your expectations and truly appreciate your valuable feedback.
Best regards
Laifen Customer Support Team
(Bloß nicht kaufen) Update
Habe mir am 17.02 den Laifen Föhn SE bestellt und bis heute nichts bekommen. Auf meine erste Email Ticketnr.: #69684 wurde nicht geantwortet und ich warte jetzt noch 2 Tage auf die Zweite und wenn dann nichts kommt werde ich die Bestellung bei Paypal stornieren.
Finger Weg!
Update (26.03.25): der Support hat sich gemeldet.
Anscheinend ist das Problem die Farbe und meine Farbe würde erst Mitte April versendet werden.
Sie haben mir einen 50% refund geben wollen und ich kann mich entscheiden eine andere Farbe zu nehmen oder zu canceln. Ich habe mich jetzt dafür entschieden meine Sendung zu canceln und einen anderen Föhn zu kaufen.
Update 2 (26.03.25): Sie haben mir den Föhn für umsonst angeboten aber bekomme mein Geld zurück, werde updaten ob ich mein Geld zurück bekomme und wie der Föhn ist. Dann könnte sich auch meine Bewertung ändern.
Kunden Support scheint zu funktionieren sind auch nett aber dauert etwas.
Update 3 (26.03.2025): Bewertung ging nach ob (jetzt drei Sterne)
Habe meinen refund von Paypal bestätigt bekommen und sollte morgen auf meinem Konto sein.
Update 4 (31.03.2025): der Föhn ist bei mir angekommen. Recht schnell sogar.
Er war hochwertig eingepackt.
Ich wollte mal auf eine paar Dinge eingehen:
1. Langes Kabel: ka wie lang genau aber wirklich lang. Mein alter war nur halb so lang.
2. Föhnen: meine Haare sind recht dicht und lang, deshalb dauert es bei mir immer länger aber diese Föhn hat es recht schnell hinbekommen und danach hatte ich mehr Volumen.
3. Hitze: Er wird nicht Mega heiß, was ich persönlich gut finde.
Vor allem diese Wechselfunktion mag ich gerne. Aber man kann auch auf „kalt“ Föhnen.
Fazit: 4 Sterne
Es ist ein schöner und solider Föhn. Er wird nicht zu heiß und die Wechseleinstellung finde ich sehr gut.
Ob es die 75€ wert sind muss jeder selber entscheiden.
Kundenservice ist ok, ich hatte das Gefühl, dass man mit nur geantwortet hat, weil ich eine schlechte Bewertung abgegeben habe.
Contra: die Logistik.
Man sollte mehr kommunizieren, vor allem wenn eine Bestellung schon aufgegeben wurde und es Probleme gibt.
Wegen dem ganzen hin und her und fehlenden Kommunikation/Informationen nur 4 Sterne.
Ich bin gerade zufrieden
25. mars 2025
Anmeldelse skrevet uten oppfordring
No response from Customer Services
UPDATED REVIEW
I have changed my original 1* review as once I did receive a response from customer services (in particular Alice) they did deal the matter rapidly and I have since received a brand new hairdryer. Fingers crossed it will last longer this time.
My hairdryer which I bought direct from Laifen EU last July has stopped working. Reported 17.3.25 and received a ticket no 69425 and was told would receive a response within 48 hours. Have still not heard anything and have emailed a few times. Tried web-chat but customer service team are never online. At a loss of what to do. Hairdryer was expensive and has a two year warranty.
17. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Laifen
Hi Kazzy,
We’re very sorry to hear about the issue with your Laifen hair dryer and the lack of response you've experienced. We truly understand how frustrating this must be, especially as your product is still under warranty.
Thank you for sharing your ticket number (#69425)—we sincerely apologize for the delay. Your satisfaction is very important to us, and we’d like to help make things right.
Our customer service team has been notified and will be reaching out to you shortly to assist with your case. In the meantime, please feel free to email us again at csteam@laifentech.com, including your order details for faster assistance.
Thank you for your patience and for bringing this to our attention—it helps us improve and serve you better.
Best regards,
Laifen Customer Support Team
Great Team, fast drying, lightweight….
The service team was awesome and resolved my issue so fast. I was missing a smooth nozzle in my box and they sent me one within the week. I have taken a month or so to play with the dryer before posting a review to be honest. I use both attachments regularly, my hair is thin and wavy/curly. I wont type it because it changes depending on routine, environment etc. I use the smooth nozzle when I want a slim straight look and I never go back over with a flat iron or frizz spray because the dryer does a really good job on its own. The smooth nozzle dries my hair in ten minutes. The diffuser from soaking wet to break the cast dry takes about 25-30 minutes, but I alternate between cold and med temperatures so this timing may differ depending on your method. The dryer is lightweight enough for me to use on a regular basis which is rare for me to find. I have arthritis, fibromyalgia, and myofascial pain, I have always hated hair dryers for being so heavy and difficult to work with. They normally cause me many issues. This dryer has been a dream for someone like me and has given me something I have been wanting a long time, to feel good about my hair daily.
20. mars 2025
Anmeldelse skrevet uten oppfordring
LF62570EU my order never came
Update: I got my hairdryer today and a partial refund as a compensantion. I am pleased about the customer service after the issue.
LF62570EU my order never came, with no notification, no respond to my several emails.
If you can not send the order in maximum 10 days, i want a full refund!
If you will send it, i am asking for a partial refund as a compensation, it is not acceptable since the delivery time is 2-7 days ON MY ORDER and it would be fine if i got any response!
19. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Laifen
Hi Diana,
We’re very sorry to hear about the delay with your order and the lack of communication—this is not the experience we want for our customers, and we truly apologize for the frustration caused.
Your satisfaction is very important to us, and our customer support team will be contacting you shortly to resolve this. If the order cannot be shipped within the promised time, we will of course honor your request for a full refund. If the shipment is on its way, we will offer a partial refund as compensation.
In the meantime, feel free to reach out directly to csteam@laifentech.com—we’re available 8 hours a day, 7 days a week to support you.
Thank you for your patience and your feedback—it helps us improve.
Best regards,
Laifen Customer Support Team
Exceeded My Expectations
Speedy delivery. I like the magnetic attachments. It's really solid and feels great in my hand. The shape makes it easier for storage.
15. februar 2025
Geld weg und kein Föhn geliefert
Ich habe mir am 02.03.2025 einen Föhn bestellt und bezahlt allerdings kam hier bisher nie etwas an. Keine Info welchen Status die Bestellung hat obwohl es heißt 2-7 Tage Lieferung. Sämtliche versuche einen Kundenservice zu erreichen um einfach mal zu erfahren was hier Stand ist war vergebens. Immer nur irgendwelche automatischen antworten aber keiner der sich dem Problem annimmt. Kein Geld mehr und kein Föhn. Ich geh davon aus hier musste ich Lehrgeld bezahlen und
14. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Laifen
Hallo,
es tut uns sehr leid zu hören, dass Sie Ihren Föhn bisher nicht erhalten haben und keine klare Rückmeldung bekommen haben – das entspricht natürlich nicht unserem Anspruch an Service und Zuverlässigkeit.
Wir verstehen, wie ärgerlich das ist, und möchten das schnellstmöglich klären. Unser Customer Support Team wird sich in Kürze direkt bei Ihnen melden, um den aktuellen Status Ihrer Bestellung zu prüfen und eine Lösung anzubieten.
Falls Sie uns direkt kontaktieren möchten, schreiben Sie bitte an csteam@laifentech.com – wir sind täglich 8 Stunden erreichbar und helfen gerne weiter.
Vielen Dank für Ihre Geduld und Ihr Feedback.
Beste Grüße
Laifen Customer Support Team
Retourenbearbeitung schleppend
Die Retoure wurde inzwischen bearbeitet und der Kaufpreis zurück erstattet.
Dur Kritik auf Trustpilot war möglicherweise hilfreich.
Ich hatte mir einen Haartrockner von Laifen bestellt. Das Handling fand ich nicht komfortabel.
Haartrockner wurde deshalb am 27.02.2025 zurückgeschickt an die von Laifen angegebene Adresse. Alle Teile in Originalverpackung.
Auslieferung dort durch DHL am 03. März 2025.
Bis heute, 10 Tage später, erfolgte keine Rückerstattung des Kaufpreises, obwohl in den AGB's steht, daß die Rückerstattung innerhalb von 2-5 Tagen erfolgt.
Bis heute erhielt ich auch keine Antwort auf meine mehrfachen Reminder.
Das ist kein seriöses Geschäftsverhalten!
13. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Laifen
Hi Chrissy,
We’re sorry to hear about your experience with the return process, and we sincerely apologize for any frustration this has caused. Your satisfaction is very important to us.
Our customer support team will be reaching out to you shortly to assist with your refund. If you have any further questions, please feel free to contact us at csteam@laifentech.com. We’re available 8 hours a day, 7 days a week to help resolve your concerns.
Thank you for your patience and feedback—it helps us improve and provide better service.
Best regards,
Laifen Customer Support Team
My preorder should have been shipped by…
My preorder should have been shipped by 10th of march. Until now I have not heard anything about nor did the customer service reply.
12. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Laifen
Hi Sandra,
We sincerely apologize for the delay and any frustration this may have caused. The product you purchased is currently being processed at customs, which has unfortunately led to unexpected shipping delays. We completely understand how frustrating this can be, and we truly appreciate your patience.
If you need any assistance, please feel free to reach out to our support team at csteam@laifentech.com. We’re available 8 hours a day, 7 days a week and will do our best to assist you as quickly as possible.
Thank you for your feedback—it helps us improve and serve our customers better. If there’s anything else we can do, please don’t hesitate to let us know.
Best regards,
Laifen Customer Support Team
Happy with my Laifen purchase
Laifen shipped my order promptly and the item arrived in great shape. It was exactly as described. I am very happy with my purchase.
15. februar 2025
My experience with my toothbrush it's…
My experience with my toothbrush it's great. I enjoy it very much but I think it needs a pressure sensor.
15. februar 2025
Dette er Trustpilot
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