1 Stern ist noch zuviel, Zahnbürste gekauft, von der ersten Sekunde an defekt, reklamiert, gefordertes Video dazu gesendet, Reklamation anerkannt, aber seitdem passiert Nix, rein gar nix. Weder eine... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Jag köpte min första Laifen tandborste för tre år sedan och den fungerar som ny idag. Jag har även köpt tandborstar till min fru och dotter och vi är väldigt nöjda. Min frus gick sönder efter... Vis mer
Mijn eerste tandenborstel was helaas defect en werkte helemaal niet. De klantenservice vroeg eerst om foto’s en een paar tests, maar nadat de zaak was doorgezet, werd alles heel netjes opgelost – ge... Vis mer
Selskapet har svart
Laifen Swift Premium Föhn ist nach 2 Jahren und 2 Wochen unreparabel defekt. Auf Nachfragen beim Kundenservice gibt es keine Garantie da 2 Wochen außerhalb der Garantiezeit. Da ich dachte ich habe ein... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Laifen was established in 2019 in by Hongxin Ye, a creative geek and his team of passionate developers, inspired by the idea that a well-developed motor could improve the performance of an appliance significantly. With the endeavor over 2 years, Laifen has finally equipped the technology of 110000 rpm motor, and integrated it into an outstanding high speed hair dryer, balancing perfect user experience with an economical price. We believes that with the efforts of Laifen, our users could enjoy daily life with higher efficiency, more convenience, while still affordable. In addition to hair dryer, Laifen has devoted herself into the popularization of high technology, bringing more enjoyments to consumers.
Kontaktopplysninger
3,3
Middels
471 anmeldelser
Har svart på 80 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Incompetent delivery carrier and customer service
I ordered a hairdryer on 7/13/25. It was supposed to be delivered on 7/18/25. They used an incompetent carrier. YunExpress claimed that there was an incorrect address. I confirmed the address was correct on 18th, 21st, and 22nd. they promised to redeliver but never did. I opened a customer service ticket 88657 with Laifen on 22nd and spoke to Laifen customer service on 23rd. Despite several calls, emails Laifen customer service has not addressed the issue or sent a replacement as promised. Received a signature required replacement order on 8/9/25. Luckily I was home. I am very disappointed it took a bad review on Trustpilot to get Laifen customer service to address the issue. Buyers beware: "The Worry-Free Purchase Insurance" thar Laifen offers did absolutely nothing (offers nothing of value) and should be refunded.
11. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Laifen
Hi Rob,
We’re very sorry to hear about the frustrating delivery experience and the inconvenience you've faced. This is certainly not the level of service we aim to provide, and we sincerely apologize for the delay and lack of timely resolution.
We’ve located your case and can confirm that a member of our team will be reaching out to you shortly to assist with your ticket (#88657) and follow up on the replacement as promised.
Thank you for your patience, and we truly appreciate the opportunity to make things right.
Best regards,
Laifen Customer Support Team
Laifen Toothbrush does not work - Garbage
I received a Laifen toothbrush as a gift. When I got around to using it, I followed the instructions but it would never power on. I looked online for other solutions, but nothing worked. I tried to contact support twice, but they never got back to me. I tried one more time and the bot said I needed the receipt but it was a gift. It is time I cut my losses and throw it away. I wish I could give zero stars.
1. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Laifen
Dear Valued Customer,
We’re sorry to hear about your experience and truly regret that you haven’t received the support you needed. We understand how frustrating this must be—especially with the item being a gift—and we sincerely apologize for the inconvenience.
To help resolve this, we’d appreciate it if you could provide any details that might help us locate the order, such as the order number, the email used to purchase, or the name of the sender. Once we have this information, a member of our team will reach out to you directly.
Please email us at csteam@laifentech.com so we can assist you as soon as possible.
Thank you again for your feedback—we’re here to help.
Best regards,
Laifen Customer Support Team
Love the dryer, but slowwww delivery
I gave a one star review initially because they sent an email asking me how I liked my hair dryer, but I hadn’t even received it yet, and it had been over 2 weeks since I ordered. I did finally receive my order, and I have to say I love the dryer. This is my second Laifen, and they dry amazingly fast. Love the diffuser attachment, as well, for curly hair. Hopefully this one will last longer than my last one did.
17. juli 2025
8 Euro Versand um drei Zahnbürstenköpfe…
Update --- man hat sehr kulant reagiert und das Problem segr ermst genommen. ---
8 Euro Versand um drei Zahnbürstenköpfe für 15 Euro zu liefern. Und dann der Oberhammer: 1 Euro und ein paar Zerquetschte um das Paket bei Verlust abzusichern. Ich bin fassungslos.
30. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Laifen
Hallo Nina,
vielen Dank für Ihr Feedback – wir verstehen Ihre Überraschung bezüglich der Versand- und optionalen Versicherungskosten.
Gerne möchten wir klarstellen, dass Bestellungen ab 25 € bei uns versandkostenfrei geliefert werden. Bei einem Bestellwert unter 25 € fällt eine Versandpauschale an. Die von Ihnen erwähnte Paketversicherung ist optional und wird nur hinzugefügt, wenn Sie diese beim Checkout aktiv auswählen – sie ist keinesfalls verpflichtend。
Wenn Sie zu Ihrer Bestellung noch Fragen oder Anliegen haben, können Sie sich jederzeit gerne an unser Kundenserviceteam wenden. Wir helfen Ihnen gerne weiter!
Freundliche Grüße
Ihr Laifen Kundenservice-Team
Ma commande LF1732FR n'est pas…
Ma commande LF1732FR n'est pas trouvable sur le site. Le délai de livraison n'a pas été respecté, en revanche j'ai bien été prélevée immédiatement. J'ai une confirmation de commande mais aucune confirmation d'expédition alors qu'ils annoncent des délais de 2 à 7 jours.
Le bot sur le site ne permet pas de parler à un service client.
Mon ticket est sans réponse et j'ai des doutes sur le fait que je vais être livrée un jour.
19. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Laifen
Bonjour Aurélie,
Nous sommes vraiment désolés d'apprendre le retard concernant votre commande ainsi que les difficultés rencontrées pour contacter notre service client. Nous comprenons parfaitement vos préoccupations et nous vous présentons nos sincères excuses pour ce désagrément.
Nous avons retrouvé votre commande LF1732FR et un membre de notre équipe vous contactera très prochainement afin de vous assister directement et de résoudre cette situation dans les plus brefs délais.
Merci pour votre patience et pour nous avoir signalé ce problème.
Cordialement,
L'équipe du service client Laifen
Pessima esperienza
Esperienza negativa. Comprato 10 giorni fa un asciugacapelli in promozione pagato con carta di credito e mai ricevuto. Bartolini lo tiene ostaggio perché laifen vuole da me altro 30 euro che per loro ammissione non sono dovuti ed è stato un disguido Ma Bartolini non ha ricevuto nuove indicazioni per consegnarmelo così ad oggi io ho pagato e mai ricevuto nulla. Scritto un sacco di mail ma nulla. Quindi non comprare da Laifen. PESSIMA ESPERIENZA
13. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Laifen
Hi Cristina,
We’re very sorry to hear about your experience and truly understand your frustration.
Please note that your order was placed through our official Italian distributor, not directly through the Laifen global store. As such, the fulfillment and customer service process is managed locally by Laifen Italia.
It seems there was a delivery issue caused by a miscommunication with the courier, and we sincerely apologize for the inconvenience this has caused. To resolve this matter promptly, we kindly ask that you contact Laifen Italia’s customer service directly at shop@laifen.it or via the following link: https://www.laifentech.com/it/pages/contact.
Their team is aware of the situation and will assist you with the next steps to ensure your product is delivered without any additional charges.
We appreciate your patience and hope to restore your trust in our brand.
Best regards,
The Laifen Team
Kundenservice top
Ich habe den Laufen SE Föhn bei Amazon bestellt und hatte Problem damit. Bei Amazon bin ich diesbzgl nicht weitergekommen. Dann habe ich eine kritische Bewertung verfasst. Der Laifen Kundenservice hat sich daraufhin direkt bei mir gemeldet und das Problem extrem kundenorientiert behoben. Ich bin nun sehr zufrieden mit den Föhn und noch mehr mit einem solch kundenorientierten Service, vielen Dank!!
17. juli 2025
Anmeldelse skrevet uten oppfordring
Product Failed Just After Warranty – Zero Support. Avoid!
My electric toothbrush stopped working just over a year after purchase. I reached out to the company about one month after the warranty expired, expecting at least some goodwill support.
Instead, they flat-out refused to help — no repair, no replacement — just an offer to buy a new one with a discount. That’s not support, that’s a sales trick.
A reliable company stands behind its products even slightly beyond warranty. This one clearly doesn’t. If something breaks right after warranty, you’re on your own.
Poor product quality, terrible service. I’ll never buy from them again, and I’ll make sure others know what to expect.
10. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Laifen
Hi Bora,
We’re truly sorry to hear about your experience with our electric toothbrush and how disappointed you were with the support received. We absolutely understand how frustrating it must feel when a product stops working shortly after the warranty period.
We’ve already located your case and will have a dedicated member of our customer service team reach out to you directly to see what more we can do. While we do follow standard warranty terms, we value your feedback and believe in handling each situation with care and fairness.
Thank you for sharing your experience — it helps us reflect and improve both our products and our service.
Best regards,
Laifen Customer Support Team
Order not been delivered. Customer Service unresponsive
I placed my order on June 6. It’s been over a month and has yet to be shipped. Customer service only replied to my initial email, saying they would ask their warehouse and keep me updated. Unfortunately, they didn’t keep me updated and haven’t replied to any further emails I’ve sent, via their website, replying to my initial email thread or from sending a new email
Update
Laifen have reached out, and have amended my order to provide an alternative and have included an additional item free of charge. The order was finally delivered at the end of July, meaning it took almost 2 months
9. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Laifen
Hi Saajan,
We’re very sorry to hear about the delay and lack of communication — we completely understand your frustration and sincerely apologize for the inconvenience caused.
We’ve already located your order and our customer service team will be reaching out to you shortly to follow up and resolve the issue. Thank you for your patience, and we truly appreciate you bringing this to our attention.
If you have any further questions in the meantime, feel free to contact us at csteam@laifentech.com.
Best regards,
Laifen Customer Support Team
I have had nothing but EXCELLENT…
I have had nothing but EXCELLENT customer service from Laifen. I pre-ordered a dryer in November 2023, unaware at the time that the pre-order would take some time to arrive. The team were incredibly helpful in answering my questions and they even offered to refund me if I didn’t want to wait the allotted time. I did wait and I received the dryer in December of the same year. I thoroughly enjoyed using the product but this week, it unexpectedly stopped working. I reached out to the company’s customer care email and they responded immediately. After sending them a short video of the dryer, they emailed me back THE SAME DAY, saying that they would be sending me a replacement dryer asap. I am blown away (😝) by the efficiency with witch they have handled my issue. The lady I dealt with has been kind and cordial and I cannot sing Laifen’s praises enough! I am just not used to this sort of customer service in 2025 and I am GRATEFUL! Thank you, Laifen. 🙏🏻
16. juni 2025
Anmeldelse skrevet uten oppfordring
Very happy with my purchase
Easy and quick to order and love my new hairdryer! Dries my curls so quick with no frizz in sight!
18. mai 2025
Love this new hair dryer
Love this new hair dryer! Saves so much time with quickly drying my hair and no longer any damage from hot heat.
18. mai 2025
spedizione veloce
spedizione veloce, ma post vendita inesistente, abbiamo richiesto la fattura durante l'acquisto sul sito italianoma non ci è stato inviato nulla, è stato mandato tre email nessuno ha risposto.
28. mai 2025
Anmeldelse skrevet uten oppfordring
Order not sent
Order hairdryer 05 May 2025. Never arrived. Got some bot message when I contacted them saying my order was missed. Said they would prioritise shipping. Still nothing! Contacted them again & got message about only having hairdryer with EU plug in stock. I’ve since asked for a refund and nothing. Have sent other mails with any responses. Joke of a company. Stay well away😡
5. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Laifen
Hi Sandra,
We’re truly sorry for the experience you’ve had with your order and the frustration it has caused. This is far from the service we aim to provide, and we sincerely apologize for the delays and lack of communication on our end.
We’ve located your order and will be reaching out to you directly to resolve this issue. If you have any additional details or questions, please feel free to reply here or email us at csteam@laifentech.com.
We want to ensure your refund is processed promptly or help you get the correct product if you’d like to receive it. Your feedback is incredibly important to us, and we’d appreciate the chance to make things right.
Looking forward to hearing from you soon.
Best regards,
Laifen Customer Support Team
Hair dryer was good for about 6 months…
Hair dryer was good for about 6 months before lights started flashing and it stopped working. Multiple attempts over more than a month to get assistance from the company, no luck. Probably better to go elsewhere.
28. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Laifen
Hi Nick,
We’re very sorry to hear about your experience and want to sincerely apologize for the frustration and inconvenience this has caused.
To help us assist you as quickly as possible, could you please provide your order number and any additional details you have about your previous communication attempts? You can email us directly at csteam@laifentech.com or reply here. We’d like to investigate this for you and ensure we get it resolved.
At Laifen, we’re committed to continuously improving both our products and our customer service, and your feedback is invaluable to us. We’d appreciate the chance to make this right.
Looking forward to hearing from you.
Best regards,
Laifen Customer Support Team
Goede prijs kwaliteit verhouding
Hele goede föhn. Maakt weinig geluid, droogt haar goed en snel zonder pluizig te maken en te beschadigen. Licht van gewicht, mooie kleuren beschikbaar en goede prijs. Perfect om mijn krullen mee te diffusen
27. mai 2025
Anmeldelse skrevet uten oppfordring
Bad customer service, mediocre blow dryer-limited controls.
The blow dryer blew out so hard that I couldn't control how much force. There was no setting to turn it down. They have an involved return process, which included requested a return. I followed the process and got approval to return it to an address with attention to a specific person. They claim that they haven't received my return and basically have quit communicating with me about it. Their customer service is terrible. I will not receive a refund.
18. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Laifen
Hi Rossi,
We’re truly sorry to hear about your experience and appreciate you taking the time to share it with us. We completely understand how frustrating it must be to face product concerns alongside a return process that hasn’t gone smoothly.
To help us look into this and resolve the issue as quickly as possible, could you please provide your order number and any return tracking details you may have? You can send this information to our customer service team at csteam@laifentech.com or reply to us directly here.
At Laifen, we’re committed to improving both our products and customer experience. Your feedback means a lot, and we’d really appreciate the opportunity to make this right.
We look forward to hearing from you soon.
Best regards,
Laifen Customer Support Team
The brush doesn't turn on and I don't…
The brush doesn't turn on and I don't know how to return it
17. april 2025
Svar fra Laifen
Hi Alejandro,
We’re sorry to hear that your toothbrush isn’t turning on—that’s definitely not the experience we want you to have, and we apologize for the inconvenience.
We’ve located your order in our system, and a member of our team will be reaching out to you shortly to assist. In the meantime, please feel free to email us at csteam@laifentech.com and we’ll guide you through the return or replacement process step by step.
Thank you for your patience, and we look forward to resolving this for you as quickly as possible.
Best regards,
Laifen Customer Support Team
Bought four toothbrushes for the…
Bought four toothbrushes for the family, three work but the stainless model was broken upon receiving. Sent a message to customer care and no response. Very disappointing
7. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Laifen
Hi Ben,
We’re very sorry to hear that one of the toothbrushes in your order arrived damaged, and even more so that you didn’t receive a timely response from our support team. We completely understand how disappointing this must be, especially after purchasing for your whole family.
We’ve located your order in our system and a member of our team will be reaching out to you shortly to assist with a resolution. Please rest assured that we’ll do our best to make this right.
Thank you for bringing this to our attention—we truly appreciate your patience and the opportunity to improve your experience with us.
Best regards,
Laifen Customer Support Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.