Was für ein Mist. Diese Firma mag ja top sein wenn alles funktioniert,leider konnte unser Roller nach einem Tag und einer Runde von 5km nicht mehr richtig beschleunigen...bis wir ihn endlich zurüc... Vis mer
Selskapet har svart
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Se hva andre synes
My scooter came with a small gap in the back motor and although my videos were not great, after following the instructions on how to make the video, Kugoo reviewed and delivered a spare to fix the is... Vis mer
Selskapet har svart
They said it will not be here on christmas but it came less then 2 weeks and not js that i looked uo on tiktok bexuase i thought thise wasnt legit website people saying they didnt get there irders but... Vis mer
Selskapet har svart
I have contacted my bank and reported to police Also if everyone reports them on google and instagram/facebook the “company” need to be removed so they can’t scam anyone else. Constant bombardment... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
KUGOO Electric Scooter-- A prominent store of electric scooters designed for adults. Our mission is to revolutionize urban transportation, offering you a secure and cost-effective journey with various options, from efficient commuter e-scooters to robust off-road models.
Kontaktopplysninger
3,4
Middels
73 anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
My scooter came with a small gap in the rear motor
My scooter came with a small gap in the back motor and although my videos were not great, after following the instructions on how to make the video, Kugoo reviewed and delivered a spare to fix the issue.
I am really pleased with Kugoo Customer Service which have support me already twice on critical points and quite fast.
9. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Kugoo
Dear customer,
Thank you so much for taking the time to share your review about our support team. We are truly delighted to hear that despite the initial challenge with the small gap in your rear motor, our team was able to assist you effectively and provide a spare part to resolve the issue.
Your patience in following our video guidance is greatly appreciated, and it’s wonderful to know that our customer service has met your expectations on both occasions. We always strive to deliver fast and reliable support for every product issue you may encounter.
Once again, thank you for choosing KUGOO. If you ever need further assistance, please feel free to let us know. We’re always here to help.
Best regards,
KUGOO Support Team
Was für ein Mist.
Was für ein Mist.
Diese Firma mag ja top sein wenn alles funktioniert,leider konnte unser Roller nach einem Tag und einer Runde von 5km nicht mehr richtig beschleunigen...bis wir ihn endlich zurücksenden könnten vergingen 4 Wochen, bekannt gegeben haben wir den defekt allerdings innerhalb der Frist... Nun ist der Roller seit 3Wochen wo er hin sollte und es passiert nichts.
werden jetzt den EU Verbraucherschutz einschalten.
mein Tipp: Kauf nichts von diesem Händler
27. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Kugoo
Sehr geehrter Kunde,
vielen Dank für Ihr ehrliches Feedback. Es tut uns außerordentlich leid zu hören, dass Ihr Produkt bereits nach einem Tag und nur 5 km Fahrt ein Beschleunigungsproblem hatte und dass der Rückgabeprozess so lange gedauert hat. Das entspricht nicht unserem Anspruch, und wir entschuldigen uns aufrichtig für die entstandenen Unannehmlichkeiten.
Um Ihren Fall schnell und vollständig klären zu können, antworten Sie bitte direkt auf diese E-Mail mit Ihrer Bestellnummer. Sobald wir diese Informationen haben, werden wir uns umgehend um den Status Ihrer Rücksendung kümmern und eine Lösung für Sie finden.
Sie müssen sich nicht an einen anderen Support-Kanal wenden – antworten Sie einfach hier. Wir werden persönlich dafür sorgen, dass Ihr Anliegen gelöst wird.
Mit freundlichen Grüßen,
KUGOO Support Team
Excellent warranty support and smooth replacement process
I had a very positive experience with KUGOO’s warranty service. After reporting a defect on my KuKirin G2 Pro scooter, the support team responded promptly, carefully reviewed the video I provided, and communicated clearly throughout the entire process.
They confirmed that the issue was covered under warranty and sent a replacement part directly to me, free of charge. The part arrived quickly and works perfectly.
I really appreciate their professional, fair, and customer-oriented approach. Based on this experience, I feel confident recommending KUGOO to others, especially when it comes to after-sales support and warranty handling.
20. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Kugoo
Dear customer,
Thank you so much for taking the time to share your positive experience with our warranty service. We are thrilled to hear that our support team was able to assist you promptly and effectively.
Your satisfaction is our top priority, and we are glad we could meet your expectations. We truly appreciate your recognition of our professional and customer-oriented approach. Feedback like yours motivates us to continue improving our after-sales support and ensuring our customers feel confident choosing us.
Thank you for recommending KUGOO; it means a great deal to our entire team.
Best regards,
KUGOO Support Team
Absolutely joke of a company ordered a…
Absolutely joke of a company ordered a scooter end of November was told could not deliver so can send me a refund now near end of January and still havnt received a refund. Do not use this company absolute scammers.
20. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Kugoo
Dear customer,
Thank you for bringing your experience to our attention. We understand your concern about the delayed refund for your scooter order.
We would like to clarify that KUGOO's official website, https://kugoo.eu. And the orders cannot be placed from non-EU regions, including the United Kingdom. It means that we're unable to receive any payment from non-EU regions, including the United Kingdom. Therefore, your order issue is not related to our store.
To address this issue, we encourage you to contact the correct seller or channel for your refund.
Best regards,
KUGOO Support Team
For starters the customer service was…
For starters the customer service was brilliant and responded very quicky when ever I emailed them and product is amazing, I would highly recommend and give this great company 5 stars
18. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Kugoo
Dear customer,
Thank you so much for taking the time to share your feedback!
We are absolutely delighted to hear that you are enjoying your KUGOO electric scooter and that your experience with our customer service team was brilliant and responsive. Reviews like yours truly make our day and motivate our entire team to continue providing the best possible support.
It is our constant goal to ensure every customer has a smooth and enjoyable experience from the moment they place their order. Your positive words affirm that our efforts are paying off.
Best regards,
KUGOO Support Team
They said it will not be here on…
They said it will not be here on christmas but it came less then 2 weeks and not js that i looked uo on tiktok bexuase i thought thise wasnt legit website people saying they didnt get there irders but i alr ordered mine but it came less then 2 weeks thank kugoo.eu legit tbh guys
8. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Kugoo
Dear customer,
Thank you so much for taking the time to share your feedback and for choosing KUGOO.
We are thrilled to hear that your item arrived in less than two weeks and that you had a positive experience with us. Our team works diligently to provide reliable and timely shipping, and your comment is a great encouragement.
We understand that ordering online can sometimes come with uncertainties, and we sincerely appreciate your trust. We are committed to ensuring every customer receives genuine, high-quality products directly from our warehouse after thorough checks.
Your satisfaction is our top priority. Thank you again for your support and for recommending KUGOO. Should you ever have any questions or need assistance in the future, please feel free to contact us.
Best regards,
KUGOO Support Team
Kugoo S1
Ordered the S1 for my son for Christmas. Delivery service was quick. Customer service was excellent and tracking was spot on. Highly recommend kugoo.eu if you are ordering a new scooter. Thanks kugoo, my son is so excited for his S1
29. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Kugoo
Dear customer,
Thank you so much for taking the time to share your review! We are absolutely thrilled to hear that your son loves his new KUGOO S1 Max and that he is excited for Christmas. Bringing joy to our customers, especially during the holiday season, is what truly motivates our team.
It is fantastic to know that your entire experience, from the quick delivery service and accurate shipping information to the support you received, met your expectations. Your kind words about our customer service and your recommendation are incredibly appreciated and will certainly be shared with our team.
We are grateful for your trust in KUGOO and are so happy we could be a part of making this Christmas special for your family. We wish you and your family a joyful holiday season!
Best regards,
KUGOO Support Team
Cold after-sales treatment
I’ve been using my scooter for some time now, and while the scooter itself has been genuinely useful in my daily life, my experience with the brand has been far from ideal.
First of all, I bought the scooter and one year later the Kukurin update came out. Honestly, that’s something that could’ve been implemented much earlier, but fine — upgrades happen.
What really disappointed me were the brake pads. They wear out extremely fast. I have to replace them every 4 months, which becomes a constant and unnecessary expense. And speaking of expenses, the prices of the accessories on the official website are simply unrealistic. Considering I spent around €1000 on the scooter, I genuinely expected at least the first replacements to be included or offered at a fair price. Apparently, that’s not the case.
When I asked the team whether alternative pads from other stores would fit — since I found cheaper and more accessible options — I barely received any response. It felt like the only interest was pushing me to buy directly from their website at those same inflated prices.
Then the charger stopped working. And even though it was only slightly past the 1-year warranty, the response I got was basically:
“The product is out of warranty, the product is out of warranty.”
Written twice, in a way that honestly felt unusually harsh and cold.
I’m not used to this kind of treatment — especially after spending a small fortune. I don’t think anyone deserves to be spoken to like that.
To make it worse, the first reply they sent me actually said they could replace it if I paid €15 for shipping. But later they completely changed the stance and said that wasn’t possible after all — leaving me with no option other than paying €60 for a new charger on the website.
And I want to be very clear: I genuinely believe the people working at the front office are good people. I don’t think the problem lies with them individually.
But in any business, the most important part of the whole process will always be the customers. And the tone, communication style, lack of flexibility, and overall approach simply didn’t reflect that.
In conclusion, while I do appreciate the scooter itself and how useful it has been, the after-sales support, communication tone, accessory pricing, and warranty handling have left me genuinely disappointed. For a product at this price point, I expected much more care, professionalism, and understanding.
19. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Kugoo
Dear customer,
Thank you for sharing your detailed feedback about your experience with our scooter and after-sales support. We sincerely apologize for the inconvenience and frustration you have encountered, especially regarding the brake pads, and communication tone.
To better assist you and investigate these issues, could you please provide your order information, such as your order number and your email? This will allow us to verify the details and address your concerns promptly.
We take your comments seriously and are committed to improving our support and processes. Your feedback helps us enhance our services for all customers.
Best regards,
KUGOO Support Team
⭐️⭐️⭐️⭐️⭐️ Absolute Empfehlung – Qualität und Service auf höchstem Niveau!
Ich bin begeistert von Kugoo! Die Marke überzeugt nicht nur mit ihren hochwertigen Produkten, sondern auch mit einem starken, zuverlässigen und äußerst kundenorientierten Support-Team. Mein Kugoo G2 Pro E-Scooter läuft einwandfrei und übertrifft die Qualitätsversprechen von Kugoo bei weitem.
Nach etwa vier Wochen funktionierte mein Ladegerät nicht mehr – meine Anfrage beim Support wurde innerhalb von drei Tagen mit einem neuen Ladegerät gelöst. So sieht echter Kundenservice aus!
Auch das umfangreiche Zubehörsortiment ist beeindruckend: durchdacht, hochwertig und clever gestaltet. Kugoo zeigt, dass Qualität, Innovation und Kundenzufriedenheit hier wirklich an erster Stelle stehen.
Klare 5 Sterne von mir – weiter so, Kugoo! 👏
27. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Kugoo
Dear customer,
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that your KUGOO G2 Pro e-scooter has been performing flawlessly and that our support team could promptly assist you with the charger issue. Your kind words about the product quality and our customer service truly mean a lot to us.
At KUGOO, we strive to deliver high-quality items and reliable support to ensure every customer enjoys a seamless experience. It’s rewarding to know that we have exceeded your expectations in both areas. We appreciate your recognition of our thoughtfully designed accessories and commitment to innovation.
Your satisfaction is our top priority, and we will continue to work hard to maintain the standards you’ve highlighted. Should you ever have any questions or need further assistance, please feel free to contact us. We’re always here to help!
Best regards,
KUGOO Support Team
Absolutely good thanks for all
29. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Kugoo
Dear customer,
Thank you so much for your wonderful 5-star review! We are delighted to hear that you are satisfied with your KUGOO product and your kind words mean a lot to us.
At KUGOO, we are committed to providing high-quality escooters and ensuring a positive experience for all our customers. Your feedback encourages us to continue delivering excellent service and reliable products.
We are always happy to help!
Best regards,
KUGOO Support Team
Smooth purchase, great scooter!
I ordered a scooter from kugoo.eu and the whole process went very smoothly. The delivery was quick from their EU warehouse and everything arrived without any issues. The scooter works perfectly and I’m very happy with the quality. Great experience overall – highly recommended!
12. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Kugoo
Dear customer,
Thank you for your review! We're thrilled to hear that your shipping experience was smooth and that your scooter arrived in perfect condition. It's wonderful to know you're happy with the product quality and performance. We appreciate your recommendation!
Kind Regards,
KUGOO Service Team
Good quality
Good quality, good price, and responsive support service. There may be some delays with shipping, but I still recommend it.
3. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Kugoo
Dear customer,
Thank you for your review! We are thrilled to hear that you are happy with the product quality, pricing, and our responsive support service.
We apologize for the shipping delays you mentioned. Our team is constantly working to enhance our shipping processes for a better experience.
Your recommendation means a lot to us. If you have any further questions or need assistance, please feel free to contact us.
Best regards,
KUGOO Support Team
le service client est impeccable
le service client est impeccable
20. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Kugoo
Dear customer,
Thank you so much for your review! We are delighted to hear that you're satisfied with our customer service.
At KUGOO, we are committed to providing exceptional support and ensuring every customer has a positive experience with our products.
Your feedback inspire us to maintain our high standards. We truly appreciate your trust and are here for you whenever needed.
Excellent Customer support.
I had an issue with the item i've ordered and had to replace it. Customer service was excellent, great communication.
6. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Kugoo
Dear Customer,
Thank you so much for sharing your experience. We're thrilled to hear about your excellent experience with KUGOO customer support.
It's wonderful that your issue with the item was resolved smoothly through replacement, and that our communication met your expectations. We always aim to provide prompt and helpful service for every customer.
If you have any further questions or need assistance in the future, please feel free to contact us. We're glad to help you!
Excellent
Boight g2 master from this website and got it in 3 days. Excellent scooter!
18. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Kugoo
Dear Customer,
Thank you so much for your amazing feedback!
We’re thrilled to hear that you received your G2 Master so quickly and that you're enjoying the scooter. Your satisfaction is our greatest motivation, and we truly appreciate your support.
Wishing you many fun and safe rides ahead!
Warm regards,
Kugoo Team
Sindssygt god app
20. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Kugoo
Dear Customer,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you’re loving the experience — your support truly motivates us to keep improving and delivering high-quality products.
Enjoy the ride and thanks again for choosing Kugoo!
Best regards,
Kugoo Team
J'ai commandé une kukirin g2 max en…
J'ai commandé une kukirin g2 max en pré-commande. Elle arrive dans un entrepôt gls en retard ma trottinette est bloquée la bas car la trottinette est trop lourde et trop grande alors que gls est un des livreur de kugoo.eu. j'ai réussi à la débloquer en allant à gls lamballe qui l'a détenait et ils me l'ont débloquer en 5 minutes merci encore à gls lamballe et fuyez kugoo.eu ils nous piège. Ils n'ont pas de numéro de téléphone ils n'ont que le Gmail donc si vous avez un problème ils peuvent ne pas vous répondre et vous n'aurez pas votre colis
22. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Kugoo
Dear Customer,
Thank you for reaching out to us.
We’re truly sorry to hear about the inconvenience caused by the stuck in your parcel, but we’re also relieved and glad that the issue has finally been resolved.
The website you mentioned is indeed our official website. To help us verify whether your order was placed through our platform, could you please provide your order number?
In addition, we kindly ask that you confirm whether your order was placed through our official website athttps://kugoo.eu/. Please note that we are only able to provide support and services for orders made directly through this platform.
If your purchase was not made via our official website, we respectfully request that you remove your comment.
Thank you for your understanding, and we look forward to hearing from you.
Warm regards,
Kugoo Support Team
Lack of update
kugoo you have reached out and emailed me to say that the kugoo g2 pro would be back in stock in a week it’s been over that now as i stated this is still causing me major inconvenience due to lack of update on your website and yous should be applying that the scooter is out of stock before selling is there any way i can be upgraded to a diffrent g2 so i can get on the road and get to work easier and better i’ve ordered the scooter 2 weeks ago and still nothing again if i can be upgraded to a scooter thats in stock would be perfect due to your lack of professionalism on website while i was looking for a website with this scooter all other kugoo websites were out of stock and clarified it before buying this was the only website available that i have seen that never clarified that the g2 was out of stock im not happy one bit if i had known the scooter was out of stock i would not have ordered here’s the order number again hopefully for the last time KUGOO45902018EU. Please email me again on the email that you have replied to me prior thank you look forward to hearing back
3. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Kugoo
Dear Customer,
Thank you very much for your feedback and for providing the relevant information.
We truly understand how you feel and are very sorry for the unpleasant experience you’ve encountered. Please be assured that we take your concerns seriously and will work to verify the situation as soon as possible. Once confirmed, we will contact you directly via email with further updates.
We sincerely appreciate your understanding and continued support.
Warm regards,
KuKirin Support Team
i think i am scammed
i think i am scammed cause on revolut app it shows that i paid 849 euros to aovo
but un kugooescooters tracking web it shows that i didnt pay can someone explain what happened or its this normal?
3. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Kugoo
Dear Customer,
Thank you very much for reaching out to the Kugoo team.
We would like to kindly clarify that our official website is https://kugoo.eu/, which is one of the authorized platforms for Kugoo products. After careful checking, we noticed that your order was placed through a different channel. Unfortunately, we are only able to assist with orders placed directly through our official site.
We sincerely recommend contacting the platform where you originally purchased your product—they should be able to assist you further regarding your order.
Additionally, we kindly ask if you could consider removing your review, as it refers to a different sales channel that is not managed by our official team.
Thank you again for your understanding and support. Should you have any questions about our products on kugoo.eu, we’re always here to help.
Best regards,
Kugoo Customer Support Team
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