KRYPTONITE Anmeldelser 

Appalling customer service, made a claim over a month ago for the free set of keys as I had lost mine, and not heard back!! They don't have a UK contact number! Email and you will not get any response! Never buying a lock from them again, imagine if you ever needed to make a guarantee claim! Stay clear! To much stress and hassle.

Terrible company. The warranty is basically a scam. They take weeks or months to reply to your emails once the lock fails. Then they send you away again to try things which make no difference. Then it's more weeks and multiple follow-ups before receiving a reply. Rather than apologising the for the failure of the lock. The employees seem to have contempt for the fact that customers claim on the warranty used to sell the product.

Edit: We were eventually sent a new lock, although it took way too long and too much time invested.

I had my bike stolen from work while using a Kryptonite New York lock - they used an angle grinder to cut through the lock.

I had signed up for Krytonite's Anti-Theft protection scheme, so I immediately put in a claim via the website and the response said I would be contacted within 30 working days. Three months later and I've heard nothing back. Reading other reviews, I see that I'm not alone - this scheme seems like a marketing scam. My advice is to go elsewhere and buy a lock from a different manufacturer.

EDIT: Now 5 months on and still nothing - so much for them responding in 30 working days. I understand there is a massive backlog, but this is ridiculous. I will never buy another Krytonite product again.

I have bought a Kryptonite lock and twice it has been forced. Twice I bought the anti-theft protection, but when I tried to claim after the lock was forced and my bike stolen, there was no response what so ever from Kryptonite. The insurance is a scam. Don't waste your money.

I contacted support to replace lost key over a month ago, followed up 3 times, and still not heard back from them. I am disappointed because I thought they were a reputable well run company, I was mistaken.

Customer service is unreachable and their phone lines don't work.... now stuck with what to do as I can't contact them in anyway and they don't reply when you submit a request. Very disappointed!

On 10 June I requested a replacement key for a lock (ref #421312) via the website. It took over a month - 20 July - to receive a response, saying that the order will be placed. Still not (Oct 15th) received confirm of despatch or the keys!

Are others experiencing such delays? Very slow!

I sent a further ticket on the website to chase, but no response. Hoping this review prompts somebody to send a key as I subsequently lost my second original key and can no longer use my bike.

Used to have very quick support.

One of my locks has seized up so I contacted them on the support site. It’s been a week so having read other reviews I don’t think they’ll be getting back to me. If not I’ll chuck it and buy a different brand next time.

Edit.

Shockingly fedex have lost my new lock. Now I’m without a lock and have to start the whole process again.

No response to my claim. Been months

UPDATE: I received a reply to my review, and what about it? Nothing. I've sent them the info as requested, my 5y cover confirmation email with all the details and NO REPLY. It's been over a month since this occurred. No bike, no money. If I could, I would leave 0 stars. Atrocious service!!!!!!

After 2y of using one of the most secure locks from their range, my bike got stolen
And that was 2months ago. I contacted them, submitted the police report number, opened 2 tickets so far and haven't got a reponse at all!!!!! I speciffically went for this lock as it has the money back offer in case of theft. Was definitely not worth the money at all. Rubbish lock and rubbish service. AVOID!!!!!

Kryptonite is the worst kind of lock , is always blocked when I lock my bike I get difficulties to unlock it , avoid this this pruduct

I ordered a second key and paid for it. It never arrived. I tried to get in touch with Kryptonite via the online form twice, never got a reply. This company is a total scam. There is no way to reach them. They take your money and then ghost you. If I could give 0 stars I would.

Update: got my spare key on october 04th, more than a month after ordering it. It's sad that trustpilot is the only way to get in touch with kryptonite.

My 2 bikes were stolen back in August and I did all that was required to report the theft to Kryptonite. However I was never contacted within the 5-7 days as mentioned in the confirmation email. After 30 days, if the bikes were not found therefore I should be eligible for reimbursement but still no new from Kryptonite. I subscribed for the 5 years ATPO but it seems I should not have invested in that unfortunately.

[EDIT]
It took close to 6 months to get the reimbursement but it came and I can now look into getting 2 new bikes. So it was very long to get an answer but it eventually came. Thank you Kryptonite.

My bike were stolen few months ago.
I have the ATPO program and I filed everything according to their website (Pictures, police report, I have the lock and picture of the for proof) but it's been since July so 3 months and no response. I tried to contact them so many times through different channels and not even a single response.

Stay away from their locks and ATPO.

I am trying to get in touch to replace my "lifetime guaranteed" lock which has failed. I have had no reply for some weeks and nobody answers their US based telephone line. I am loathe to buy another lock as this one is guaranteed but I fear I have no option. Buyer beware! Do not rely on them for after sales support.

Zero stars for service although lock is very good. Ordered additional keys through Key Safe offer. Original claim acknowledged 11 August 2023 and sent follow up email but no response. May need to try some other avenue as companies shouldn’t be allowed to offer deals if they don’t follow through. Very poor customer service. Expect I’ll get the same automated response from Kryptonite via trustpilot as others received. Please prove me wrong Kryptonite!

My bikes were stolen after two years. I had the Kryptolok 912 Combination Integrated Chain and the thieves just cut the lock.
I have the ATPO program and I filed everything according to their website (Pictures, police report, I have the lock for proof) but it's been 3 months and no response. I tried to contact them 6 times through different channels and not even a single response.
Stay away from their locks and ATPO.

I bought one of their locks under the belief that should my bike be stolen whilst the lock was in use, the company would reimburse me for the value of my bike. (As previously advertised and stated on my paperwork).

My bike was stolen in October 2022. The theives were caught on cctv and the crime was reported to the police. After much fuss trying to find out how to submit a claim, I eventually found the process online and provided all details requested in order to submit my claim. Needless to say, I never heard anything from the company, and it looks like I'm one of many people in the same position. I've since bought myself a new bike which I had to take out finance for, along with an Oxford lock and bike insurance. I will never buy a lock from Kryptonite ever again!

Don’t buy 2 bikes stolen today within 4 mins they simply sprayed @@@@@ into lock freezes lock 3 hits of a hammer boom done watch the whole thing on Cctv there’s videos on YT showing it , disappointed.

The company claims to offer free replacement of their locks which they say have lifetime warranty.

They don't however respond to the claim and also don't have an email address on their website so completely impossible to follow up with them...