ProofKiss Anmeldelser 119

Ordered an Ems facial shaper. The goods arrived fairly quickly although the package was damaged. Upon opening I found one of the under eye pads wasn't working. I contacted the company who said "no one else has completed about this product".! Totally irrelevant. To cut a long story short, we exchanged emails and I was offered a 15% discount followed by a 50% discount. I've accepted the higher offer on multiple occasions with no response. The machine is now in the bin as the other eye pad stopped working as did one of the facial sensors. This was a total waste of £25. I've since seen a similar product on Amazon for half the price. Interestingly when the company emails you it's flagged as SPAM. Says it all. Never ordering anything from them again.

I don't even want to give them 1 star. Avoid this company!
I ordered sandals that stated they were orthopedic. They were so stiff and narrow I couldn't get them on.
After weeks of obviously chat bot responses to my returns request, then being completely ignored, I had to get my money back via Barclays charge back scheme.

Ordered an LED nail treatment light which was broken on arrival. I wish I had checked Trust Pilot first, luckily I only wasted £20 but I've never received such a poorly made cheap and nasty product. Avoid at all costs.

What a very helpful team. I had a slight problem that was fixed in no time. Very professional. Excellent service. Thanks guys.🤩🤩👍❤️

Amazing service and quality

I would give this company zero stars if I could. I ordered and paid for a product which they kept telling me was in transit. It never arrived & after 45 days I asked for my money back. I now keep getting emails in broken English telling me they are sending another product but it is too late. They do not acknowledge my request for a refund. THIS IS A SCAM COMPANY DO NOT USE!!!!

Terrible customer service. Do not use this company.

All was well until I tried to return an item and followed the directions in the website to reject a return code
After two email responses neither of which addressed the issue all communication has ceased
I tried the phone number on the website which simply directs you to use the email!
Totally unacceptable
Will never use this company again

Bought some shoes that were too big. Although I ordered a size 5 which would have been approximately 9½" in length in British sizing. They were 10½" & so were oversized & much too big. They wouldn't allow me to return them, saying I got what I ordered. BEWARE as you won't be able to return anything. I suspect they are a Chinese company which is why they won't let you send anything back.

I bought some footwear that didn't fit. Refused to let me return them. Their response was they have never had a complaint about these items before.

Never received an order after weeks of ordering.

No response from customer service. Going to take this further and get this scam stopped.

Very pleased with shoes, a bargain at the price. Customer services replied promptly and politely to my query regarding delivery and shoes were delivered before expected.

I cannot fault the item or length of shipping time, but I am trying to return the item and not having very much luck! the sizing guide on the website did not match the product, I have been trying for a few days now to return an item which is far too big for me but getting told that no one has ever complained about the item, at a total loss of how I can return and get my money back, will not use again

Avoid keep away

Excellent service

Love my ring!

⭐☆☆☆☆
I contacted this company on 23rd December regarding an issue with my order, but I have only received automated replies and no proper response from customer service. This has been extremely disappointing.
I ordered the Professional Polygel Nail Kit (Order #KP-11227) from kissproof.co.uk, which was advertised as including a SUNUV 48W LED/UV Nail Lamp (the larger white model with a digital timer). However, what I received was a small SUNmini 6W portable lamp, which is completely different from what was shown on the website and not suitable for curing polygel properly.
I emailed the company explaining the issue and provided photos as proof, requesting either:
the correct 48W SUNUV lamp, or
a full refund
Despite this, I have not received a proper reply or resolution.
The product delivered does not match the description, and the lack of customer support is unacceptable. I would not recommend this company based on my experience.

The goods arrived promptly and in good condition. However I find the product is no longer appropriate for my husband’s condition. I have emailed support services enquiring about returns policy but have received no reply

Made the order then saw the reviews so was very worried. However my experience with the company was very good. Had very quick and polite response from them and the product arrived within 2 weeks from china over xmas period. My partner liked the product and said it was good quality and worked as she expected (LED mask). So all round positive experience I would buy from Kissproof again. Thanks