KCOM Anmeldelser 

4 094
TrustScore 4.5 av 5

4,3

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Matt and Jake had a tough job digging up a 15 foot long trench in the garden and then linking the fibre. They worked flat out for about 3 hours and remained polite and conversational throughout. Expla... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

Very nice guy on the phone however their early repayment charge would be £230 on my account - £230!!!!! Told them I’m moving to a new house in November which is in the same area and would be using K... Vis mer

Vurdert til 5 av 5 stjerner

We have been experiencing problems with our router and I spoke to a KC representative who was in my area. She requested a phone call so firstly I received great customer service from HER. Then receive... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Kcom are reliable, friendly and answer the phone straight away if you need to contact them for any reason. You are not left in an annoying queue. I recently had to contact them and the problem was fi... Vis mer

Informasjon om virksomheten

  1. Internettleverandør

Skrevet av virksomheten

KCOM is one of the longest-established internet service providers in the UK, connecting both businesses and residential customers and investing in better digital solutions for everyone.


Kontaktopplysninger

4,3

Enestående

TrustScore 4.5 av 5

4k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,3

Alle anmeldelser

(4 094)

1 089 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Brilliant service

Lovely lads, really fast job. Good laugh and explained everything perfectly. Top marks

12. juni 2026
Anmeldelse skrevet uten oppfordring
Logoen til KCOM

Svar fra KCOM

Good morning Ewan.

We really appreciate your feedback and are glad we could help.

Kind regards, Ella.

Vurdert til 5 av 5 stjerner

Great OneTouchSwitch experience when…

Great OneTouchSwitch experience when switching from my old provider to KCOM. And the team was super helpful with the queries. 100% recommend now that the packages are more competitive.

5. juni 2026
Anmeldelse skrevet uten oppfordring
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Svar fra KCOM

Good morning Sanjay.

It’s wonderful to hear you’re happy. Thanks for letting us know.

Kind regards, Ella.

Vurdert til 5 av 5 stjerner

Reliable broadband

I've been with KCOM for many years and have always found them to give an excellent service. My contract was due for renewal and I was offered what I consider a good deal. It was easy to renew my contract and a follow up query of mine was answered promptly and efficiently.

12. juni 2026
Anmeldelse skrevet uten oppfordring
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Svar fra KCOM

Good morning Mark.

Your positive comments mean a lot to us - thank you.

Kind regards, Ella.

Vurdert til 5 av 5 stjerner

Excellent

Just had KCOM, only took just over an hour. Special mention to Matt and Jake who installed everything, great customer service, thanks again Matt! Highly recommend

11. juni 2026
Anmeldelse skrevet uten oppfordring
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Svar fra KCOM

Good morning Carly.

We’re happy to know you’re satisfied. Thank you for your support.

Kind regards, Ella.

Vurdert til 5 av 5 stjerner

Great Customer Experience

On time, took me through step by step, great couple of guys who took pride in their work with a smile

11. juni 2026
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Svar fra KCOM

Good morning Dave.

Thanks for the great review. We’re glad you’re enjoying your experience with us.

Kind regards, Ella.

Vurdert til 5 av 5 stjerner

The staff at kcom are always polite and…

The staff at kcom are always polite and will do there best to help you with any prpblem you have.great company and staff.

10. juni 2026
Anmeldelse skrevet uten oppfordring
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Svar fra KCOM

Good morning Alan.

We’re so pleased to hear this. Thank you for choosing us.

Kind regards, Ella.

Vurdert til 5 av 5 stjerner

Had our internet installed today by…

Had our internet installed today by Matt and Jake. Both were very efficient and polite.
I had to be out and the guys ensured that the job was finished by time I had to go they even sorted the app on my phone as I’m not very good with stuff like that.
Definitely a pleasure to have them fit the equipment and nothing was too much trouble. You couldn’t tell where they had been once finished.
A credit to KCOM thanks guys

9. juni 2026
Anmeldelse skrevet uten oppfordring
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Svar fra KCOM

Good Afternoon,

Thank you for sharing your experience - we’re glad it’s been a good one.

Many thanks,

Adrian

Vurdert til 5 av 5 stjerner

Broadband Choice

Looking for a faster broadband at competitive prices and local call centre Kcom ticked all the boxes for me.

8. juni 2026
Anmeldelse skrevet uten oppfordring
Logoen til KCOM

Svar fra KCOM

Good Afternoon,

We’re grateful for your support and thrilled you’re enjoying our service.

Many thanks,

Adrian

Vurdert til 5 av 5 stjerner

KCOM is the best.

KCOM has proven to be a reliable and caring service. Especially getting older, technology can be confusing but KCOM are patient and kind. I came back to them after trying one of the new providers and tell all my friends, that KCOM is the best service around. I’ve been back with them a year now and when my contract came to an end, found once again the help and advice I was given, is second to none. I’m a very happy customer.

31. mai 2026
Anmeldelse skrevet uten oppfordring
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Svar fra KCOM

Good Afternoon,

Thank you for your kind words - we’re delighted you’re happy with our reliable and caring service.

Many thanks,

Adrian

Vurdert til 5 av 5 stjerner

Quick

Quick, service. Reporting problem easy.

27. mai 2026
Anmeldelse skrevet uten oppfordring
Logoen til KCOM

Svar fra KCOM

Good Afternoon,

We’re happy to know you’re satisfied. Thank you for your support.

Many thanks,

Adrian

Vurdert til 5 av 5 stjerner

Fantastic experience with k com

Fantastic experience with k com.
Quick to answer the call. Questions answered, fast service and advice. Prompt appointment and book in. Set up direct debit without issue really polite and pleasant. Completely different experience to sky. I would recommend kcom any day over other broadband providers. Great customer service, local staff and efficiency

8. juni 2026
Anmeldelse skrevet uten oppfordring
Logoen til KCOM

Svar fra KCOM

Good Afternoon,

Thanks for the great review. We’re glad you’re enjoying your experience with us.

Many thanks,

Adrian

Vurdert til 5 av 5 stjerner

KCOM we're cheaper than previous…

KCOM we're cheaper than previous supplier. The download and upload speeds were excellent and way faster than previous provider.
Recommended.

8. juni 2026
Anmeldelse skrevet uten oppfordring
Logoen til KCOM

Svar fra KCOM

Good Afternoon,

Your positive comments mean a lot to us - thank you.

Many thanks,

Adrian

Vurdert til 5 av 5 stjerner

Great service

Great service

8. juni 2026
Anmeldelse skrevet uten oppfordring
Logoen til KCOM

Svar fra KCOM

Good Afternoon,

Thanks for the great review. We’re glad you’re enjoying your experience with us.

Many thanks,

Adrian

Vurdert til 5 av 5 stjerner

I had problems with my account due to…sky

I had problems with my account due to Sky trying to get me to order every product they sold, Victoria at KCOM made sure my KCOM account was still secure and up and running, also Matt from tech support was able to help me with my buffering problems and broadband speeds, both were very helpful and polite, and able to sort out my problems.

8. juni 2026
Anmeldelse skrevet uten oppfordring
Logoen til KCOM

Svar fra KCOM

Good Afternoon,

It’s wonderful to hear you’re happy. Thanks for letting us know.

Many thanks,

Adrian

Vurdert til 5 av 5 stjerner

Excellent service from Matt & Jake!

Matt and Jake installed our KCOM broadband today and they were absolutely brilliant. They were professional, efficient, and made the whole process completely hassle-free. Both of them are a absolute asset to the company. Couldn’t be happier with the service! thank you both, Margarita & Craig 🤩🤩🤩

5. juni 2026
Anmeldelse skrevet uten oppfordring
Logoen til KCOM

Svar fra KCOM

Good Afternoon,

Thank you for sharing your experience - we’re glad it’s been a good one.

Many thanks,

Adrian

Vurdert til 1 av 5 stjerner

Outdated false advertised packages to…

Outdated false advertised packages to lure you in thinking they're helping with discounts... my package advertises as over £70 per month, discounted down to £50.

For 900mbps down and 500mbps up.

When we see others offering 2.3Gbps for £30 per month with its annual increases for the next 5 years is STILL cheaper than Kcom.

And provides you with actual wifi6 routers, not cruddy amazon eero wifi boosters (boosting a slow service signal isn't going to improve anything)

Dedicated download speeds and uploads, not overall speeds split and shared, each is their own.

Kcom for decades have been relying on having the monopoly in hull, now we have new providers, offering over 2x the service at a fraction of the cost kcom would charge.

3. juni 2026
Anmeldelse skrevet uten oppfordring
Logoen til KCOM

Svar fra KCOM

Good Afternoon,

Thanks for your feedback. We’d like to discuss this with you directly and have requested your contact information. Please feel free to reach out to our team on https://www.kcom.com/home/contact-us/

Many thanks,

Adrian

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv