Jaguar Land Rover Anmeldelser 

Well my car was fine (only 2 years old and spotless) till I sent it for a service at Stratstone Landrover Newcastle. I paid £1300 for service , tyre and brakes which was no bargain. Then they returned it to me stinking if blackcurrant vape. I cannot get rid of the smell and I can’t bear to sit in the car - it is basically trashed. Then they claimed they couldn’t smell it (of course not?!!)….so they won’t sort it out. I am beyond furious…..ps hybrid sport and very happy with it before now. Anyone who vapes want a new car??

We purchased a Jaguar F-Pace in July. It broke down within weeks and has now been off the road for nearly a month. The dealer (Sytner Northampton) has been slow, uncommunicative, and misleading about the car’s specification.

When we escalated to Jaguar directly, they refused to get involved, stating it was purely a dealer issue. For a brand that markets itself as “premium,” the lack of accountability and aftercare is astonishing.

Jaguar Land Rover appear happy to take your money, but when problems arise, they wash their hands of responsibility. Not what you expect from a premium brand.

Would not recommend Jaguar.

Car needs replacement engine after 48,000 miles. JLR comment “ JLR do not specify a fixed lifespan for individual vehicle components, as wear and failure can occur unpredictably due to a variety of operational and environmental factors”. Total cost for replacement engine £21,400. Since the market value and remaining PCP is £22,000 not worth getting fixed. Scrap after a few years. JLR will not contribute towards the cost to repair. Overall very disappointing experience.

Our experience with this company, particularly the Watford branch, has been nothing short of a nightmare. For almost three months we were strung along and misled by one of their employees, who kept lying and is the reason our car has been there for so long. None of his work was supervised, and he continued lying for months. When we raised this, the manager failed to take any responsibility for the employee’s mistakes and eventually told us that he had left the company and that everything he told us was lies. That in itself is shocking – but sadly it only gets worse.

Our vehicle is under warranty, yet they still refuse to fix it. We have been left without a courtesy car for months, forcing us to spend thousands of pounds out of our own pocket on alternative transport and replacement vehicles. The financial and emotional stress this has caused is beyond unacceptable.

What makes this even more outrageous is the complete disregard for customer safety. When we first attended the branch, they attempted to hand us a replacement car with a tyre that had a huge chunk missing. This was not only unsafe but completely illegal to drive on the road. If we had accepted it, it could easily have led to a serious accident. This alone shows the level of negligence and the danger they are willing to put customers in.

The Watford branch has lied, misled, and acted unlawfully from start to finish. They continue to withhold our vehicle without resolution, and every step of the way has been marked by dishonesty and negligence. It is hard to believe a company can operate like this, but it is the truth. We have even been advised to seek legal action.

This branch should be investigated for their conduct. They have put lives at risk, cost us thousands, and left us with nothing but stress and wasted time.

I strongly urge anyone considering this company – especially the Watford branch – to stay away. Crooks, liars, and dangerous. Avoid at all costs.

My feedback is directed at the Trafford park Manchester branch.

Shame really as I have had positive experiences previously. Namely Laura and Mia. Apologies if spelt incorrect

Unfortunately my most recent experience is extremely negative. The poorest customer service I have experienced to date.

My Jaguar E Pace was in for warranty work 3rd time same issue …. Anyway from start to finish JLR adviser Musa was far from helpful seemed disinterested from the start.

Almost telling me I would need to pay and this is the price …. I informed Musa it was warranty work as it states in your notes. He looked at me like I was insane….
And states “ See what they say” 👀 excuse me? It’s the same issue still not corrected….

Anyway 2 days later a txt “ cars ready “

No call or details no explanation as to why, what the fault was etc. anyway I head down to JLR Trafford park.

I hate this saying but I genuinely was treated like a 2nd class citizen.

Ignored on arrival and greeted by the gentleman clearing vehicles with “ here is your key sir I was told to pass it you “

I looked over confused. He could tell… respect to the gentleman he stated “ poor service I know sir very poor”

And I left still unsure what’s happened or been undertaken to my vehicle… later to receive an email with a free health check complete asking do I want the working completed?

Rather late JLR Iv already left many hours ago.

Last time I buy from JLR stay clear overpriced and poor service. Back in 8 times in total in under 2 years.

Service 1/5
Coffee 4/5
Car wash guy 5/5

Esperienza con centro relazioni clienti e più in generale Jaguar Land Rover pessima, veicolo da 65000 Euro con difetti conclamati al FAP che lascia passare il particolato sporcando egr e sensori annessi che la casa madre non riconosce come difetti dovuti a scarsa qualità dei materiali e conseguente garanzia, preciso che il veicolo è fuori garanzia legale ma un componente statico che dovrebbe durare 10 anni non può perdere di efficacia dopo soli 4. Al centro relazioni clienti dopo aver analizzato la vicenda hanno risposto che si, devo pagare 4000€ per la riparazione di FAP e sensori vari. Pessimi. Andrea

Deuxième range sport hybride rechargeable ,un plaisir de conduire incroyable , une finition sans le moindre bruit parasite j’adore cette voiture .. la fiabilité semble vraiment bonne depuis les modèles 2022
Ma femme a un évoque flexible fuel de 2023 et c’est pareil , auto géniale

JAGUAR LAND ROVER PONZI APPROVED USED CARS
(case number 8001401815, management light on)
I bought a Used Range Rover E vogue (Full Payment) in September 2024 with a one year Approved Used Warranty by Jaguar Land Rover. Shortly after 6 months the engine management light came on and I reported it to the dealership. I was advised to take the car to William’s land rover in Manchester where it was discovered that the DPF is faulty. I reached out to the branch in Stockton, and I was advised to bring the car in, and they will repair it as the car was still under warranty. I was advised that they will not recover the car as it was still drivable.
I took the car to the dealership in Stockton and paid my own transport back to Manchester. I was not given a courtesy car and had to pay for my own logistic for over two weeks. In the third week I went to Stockton to speak with the Manager and the service manager but all I was told was that it was JLR responsibilty. I ended up taking my car back to Manchester without been repaired as I was told that Jaguar Land Rover (JLR) declined the good will gesture which the salesman had promised me hence why I drove the car to Stockton.
I then rang JLR while I was in the branch and I was told that they will not contribute towards the repairs and that DPF is not part of the insurance. My argument was that you gave me a one year approved used warranty which I paid for but the car is now defective, and you have declined to help.
I left with my car and wanted everyone to know that Jangua Land Rover Approved Used cars are just a way of scamming people. I have paid for uber for over two weeks. I also paid for train to Middlesbrough twice without been re-imbursed.

Range Rover are a disgrace they’ve had my Range Rover with. Recall faulty steering rack for 3 months, no car I have children that need lifts as we live in countryside, every Wednesday they send a email saying they are still investigating yet no courtesy car, too busy trying to shift the blame. Fix the car and buy it and let me have the freedom or a car again

I am compelled to share my experience with the Finance Department at this company, as it has raised significant concerns regarding their business practices and transparency.
During a recent trade-in transaction, the company failed to pay the remaining balance owed to us and did not provide the necessary paperwork. More troubling, we discovered that a personal auto loan was opened in our name without our authorization or knowledge. As a result, we are currently unable to register our vehicle due to missing documentation and the unauthorized loan. Despite repeated attempts to contact management, we have received no response.
Additionally, I have observed that the company operates under multiple DBA (doing business as) names and is involved in several ongoing lawsuits. This, combined with inconsistencies in online ratings across various platforms, raises questions about the authenticity of some reviews and the company’s overall reputation. Due to these issues, we have filed a formal complaint with the Attorney General’s Office and are seeking further investigation.
I would like to acknowledge the excellent service provided by Robert in the Sales Department. However, based on our experience, I strongly caution others when considering doing business with this company, particularly with the Finance Department and its management.
For your own protection, please exercise due diligence and be aware of these concerns before proceeding.

Davit and Sean did a very professtional job.

The worst car brand imaginable… service costs are a total travesty… highly inflated and such poor communication especially trying to order parts. I will happily sell the fpace in next few weeks and never return to this brand !!!!

Bruits de claquements à l’avant gauche, sur un évoque neuf
Je dépose ma voiture chez land paris 19eme, ils la garde 1 journée et ils me disent que le bruit venait d’une pièce qui était détachée et qui buttait sur la tête de suspension. Je récupère donc mon véhicule et la le bruit est toujours présent…ils n’ont rien fait !!!!!! Y en a marre de tous ces blaireaux qui vous balade en vous racontant des conneries !

In April 2025 they sold 49 cars.
In April 2024 they sold 2000 ++
Europe sale figures.

Go woke Go Broke. Bud Lite/ Harley Davidson etc

I would give them zero stars if possible. The worst customer service imaginable. When escalated to the head office the standard response of call the emergency support if you have a tech issue other wise get lost! What was once a great brand is no more. They genuinely do not care about the customer experience and accept poor quality of product and customer service.

Jaguar Roadside assistance is a complete failure. After 5 phone calls, promises and no help for 24 hours i gave up and called CAA - took 2 minutes and help arrived a few hours later. Not sure why they continue using 3rd party US based “Urgently” as a provider judging by the similar ratings online. This reflects poorly on Jaguar.

***SHOCKING SERVICE*** DO NOT BUY THIS MAKE VEHICLE**

Been asking since 20th may for a call back sent multiple emails even to the CEO & nothing back. called today which I have recorded and the young lad put the phone on me! You just can’t write it! They rant and rave how Land Rover is good car, but don’t want to pay UNDER THE WARRANTY when it goes wrong as a common fault which is the engine failure cylinder 6! Not one person have bothered to call it contact us in regards to this! Definitely taken these to the financial ombudsman without a shadow! Disgusting customer service from this pathetic excuse of a ‘prestige’ company!

On March 23, 2025, I booked an MOT service with Grange Jaguar Land Rover Swindon for May 5, 2025. My booking was confirmed via text message. However, on April 29, 2025, I received a call from Swindon Jaguar Land Rover informing me that the MOT appointment could not proceed as scheduled due to the company transitioning to a new name. I was assured that the MOT would still be carried out on May 17, 2025, at the same time, on a Saturday morning. Understanding the circumstances, I accepted this change.

On May 1, 2025, I received an email stating that Grange Jaguar Land Rover would become part of Marshall Motor Group, but that all bookings and service plans would remain intact, with no action required on my part. However, on May 13, 2025, I received yet another call stating that my MOT could no longer be carried out at all.

During this conversation, I spoke to a manager—whose name was not provided—who repeatedly stated that they could not fulfill my booking and instead arranged an alternative MOT appointment at a different garage. Initially, I was not informed which garage this was, but I later learned that it was Kwik Fit. I want to make it clear that this alternative is completely unacceptable to me. I specifically chose to book my MOT with Jaguar Land Rover because I have had negative experiences with third-party garages in the past. This situation has caused significant inconvenience and frustration, as I had expected the services promised under the Jaguar Land Rover service plan to be honored.

Furthermore, the attitude of the manager I spoke with was extremely unprofessional. He showed little concern for the difficulties I was facing, repeatedly stating that I had booked with Grange Jaguar Land Rover rather than Marshall Motor Group, and that they could not accommodate my service despite prior assurances.

Under official defender extended warranty the engine had compression issues at 46k miles and a new engine required. Warranty company refused to cover on the basis it is an inherent engine problem (many other ingium engines have failed). JLR so far only offering 60% contribution. Under the consumer rights law if there is an inherent problem they should cover 100%

Bought a 3 year old Jaguar I-Pace in November 2023. Earlier this year it started having issues charging intermittently. Phoned Jaguar on March 10th and was told the earliest I could book car in was 12th May!! Ended up having to hire cars during this period as the car would only charge occasionally. Car went in on the 12th of May. Was diagnosed as needing a replacement junction box and also has a battery cell issue (covered by manufacturer’s warranty) and a faulty 12v battery. Have been quoted over £5.2k for the repair (extended warranty covering £2k) and possibly more for a replacement 12v battery. Don’t know when repair will be carried out as part not in stock and they are “so busy”. Car can’t be charged so can’t be driven and they can’t even find me a courtesy car even though I’m entitled to one. It’s a disgrace that this supposed elite brand car manufacturer is charging so much to repair a car with only 37.5k miles. The I-pace is notoriously unreliable, something I unfortunately learned after purchasing it. The car is literally costing me thousands, not what I expected when buying a Jaguar. £258 per hour labour!! How will this brand survive now that they plan on making only electric vehicles when the only one they’ve ever made has been a complete disaster?? Avoid Jaguar!!