The helpdesk personal was helpful and attentive to my needs of our laundry machine was not in good operative condition and I required an engineer. An was engineer was appointed to me from 8am to 5pm.... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
From initial phone call, to engineers visit, it's possibly the smoothest process available. The young lady on the customer service desk, was so nice. I believe her name was Anna. What a great introduc... Vis mer
Selskapet har svart
If you are a business do not use this company, so unhelpful and will sell you everything to get you to sign a contract then leave you high and fry when you need them the most, don't bother. Avoid with... Vis mer
Selskapet har svart
I had JLA Engineer out today and I couldn't be more impressed. Not only did they deliver excellent work, but they also went above and beyond by fixing additional problems that had cropped up recently.... Vis mer
Selskapet har svart
Informasjon om virksomheten
- Myntvaskutstyrsleverandør
- Hvitevareforretning
- Elektroverksted
- Elektroniske reservedeler og komponenter
- Elektronikkbutikk
Skrevet av virksomheten
JLA is the leader in commercial laundry, catering and heating solutions for the UK and Ireland. We're all about helping our customers to cut costs and take the hassle out of running a laundry room, sluice room or kitchen. Using our unmatched experience in a variety of sectors, we combine market-leading equipment with world-class breakdown cover. The result is our ground-breaking Total Care proposition, which gives customers great machines, seven-day call-out cover and an eight-working-hour engineer response, all for no capital outlay and no repair bills - ever.
Skrevet av virksomheten
Kontaktopplysninger
Meadowcroft Lane, HX6 4AJ, Ripponden, Storbritannia
- 0800 048 4187
- enquiries@jla.com
- jla.com
4,5
Enestående
2k anmeldelser
Har svart på 98 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Our home had an exceptional home visit…
Our home had an exceptional home visit from an engineer. He turned up 20 minutes after the call - we expected after 24 hours. He said he knew that it’s difficult to run a care home with out a machine. He understood what was wrong when I explained the issue and he was right. A really happy gentleman who clearly enjoyed what he does. A great asset to JLA
2. april 2026
Svar fra JLA
Good afternoon Sheila,
Thank you so much for taking the time to leave such a lovely 5‑star review. We truly appreciate it, and I’ll be sure to share your kind words with Lee and his manager.
Kind regards,
Ella
Svar fra JLA
Good afternoon Deb,
Thank you for your 5‑star review. We greatly appreciate your feedback, and I will ensure that Dan and his manager receive your comments.
Kind regards,
Ella
Brett was absolutely amazing very…
Brett was absolutely amazing very helpful and hardworking, was thorough and fast at his job managed to sort out the tumbledryer even hoovered the lint that fell in the bottom, and added new parts for the machine that was damaged.
6. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra JLA
Good afternoon Lucy,
Thank you so much for your lovely 5‑star review. I will make sure that Brett and his manager see this amazing feedback.
Kind regards,
Ella
Had Macauley from JLA to mend washing…
Had Macauley from JLA to mend washing machine..i cant praise the service enough he was polite knowledgeable SAW that the machine was FULLY working..
An asset to JLA.
6. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra JLA
Good morning Clare,
Thank you so much for your wonderful 5‑star review! We’re absolutely thrilled to hear this, and I’ll be sure to pass your fantastic feedback on to Macauley and his manager.
Kind regards,
Ella
Svar fra JLA
Good morning Mark,
Thank you for your feedback — we really appreciate it! We’re delighted to see your 5‑star review.
Kind regards,
Ella
Svar fra JLA
Good morning Julian,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
When a problem arises
When a problem arises, a phone call seems to get the engineer in place for a visit. Great service. An order is place for parts and as soon as it is in stock, the machines are repaired.
Polite engineers.
31. mars 2026
Svar fra JLA
Good morning Richard,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
Agent verified call details and was well received
Agent verified call details and was very thorough explain clearly loverly telephone manner
3. april 2026
Svar fra JLA
Good morning,
Thank you so much for your wonderful 5‑star review! We’re absolutely thrilled to hear this, and I’ll be sure to pass your fantastic feedback on to Ellie and her manager.
Kind regards,
Ella
Clear conversation
Clear conversation, polite and found the detial to re raise the works, extramly helpful in raising other works and email the link of the online portal.
2. april 2026
Svar fra JLA
Good morning Janine,
Thank you so much for your lovely 5‑star review. I will make sure that Anna and her manager see this amazing feedback.
Kind regards,
Ella
Why can you not get the account details right
Every time I call to report a machine fault you have it listed to the wrong building. I have now gone onto your site and manually put the name of the building the machine is in and which building is paying for it.
Perhaps after 5 attemp's someone there can get the accounts sorted!!
2. april 2026
Svar fra JLA
Good morning David,
Thank you for providing us with this feedback.
I have passed this on to the relevant department so we can look into resolving this issue.
Kind regards,
Ella
Communication was pertinent
Communication was pertinent and focused on essential information
2. april 2026
Svar fra JLA
Good morning Monika,
Thank you so much for your lovely 5‑star review. I will make sure that Suhail and his manager see this fantastic feedback.
Kind regards,
Ella
Well organised call system
Well organised call system! Polite friendly customer service! Couldn’t ask for better!
2. april 2026
Svar fra JLA
Good morning Angeline,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
Fantastic service and a fantastic job…
Fantastic service and a fantastic job very professional
2. april 2026
Svar fra JLA
Good afternoon Alan,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your review.
Kind regards,
Ella
Brett is fantastic
Brett is fantastic - always helpful and providing solutions to problem. Always arrives in a timely manner
2. april 2026
Svar fra JLA
Good afternoon Karl,
Thank you so much for your lovely 5‑star review. I will make sure that Brett and his manager see this amazing feedback.
Kind regards,
Ella
It took 24 hours for engineer to come…
It took 24 hours for engineer to come to repair and seeveral phone calls. Finally when he came he did the repair
30. mars 2026
Svar fra JLA
Good afternoon Lesley,
Thank you for providing us with this feedback.
I have passed this on to the relevant department, and we will be in touch shortly to discuss the delay you have experienced.
Kind regards,
Ella
vERY HELPFUL
2. april 2026
Svar fra JLA
Good afternoon Angela,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
Jamie your engineer was very helpful…
Jamie your engineer was very helpful and professional he kept me updated through out his visit the Beaufort care home and before he left he talked me through what he had done very helpful many thanks R mcmullan maintenance opprative
1. april 2026
Svar fra JLA
Good afternoon Robert,
Thank you so much for your lovely 5‑star review. I will make sure that Jamie and his manager see this fantastic feedback.
Kind regards,
Ella
Professional and polite staff good…
Professional and polite staff good customer service and friendly
1. april 2026
Svar fra JLA
Good afternoon Everton,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
from start of phone call to completion…
from start of phone call to completion booking was very easy and assistant was very polite and helpful.
1. april 2026
Svar fra JLA
Good afternoon Paul,
Thank you for your wonderful 5‑star review! I’ll be sure to pass your kind words on to Phoebe and her manager.
Kind regards,
Ella
The lady I spoke t was very helpful and…
The lady I spoke t was very helpful and patient. Made it a pleasant phone call. She knew what she was talking about.
1. april 2026
Svar fra JLA
Good afternoon,
Thank you so much for your lovely 5‑star review. I will make sure that Sally and her manager see this fantastic feedback.
Kind regards,
Ella
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