Jian London Anmeldelser 

Excellent web site very easy to use, great all round.

EXCELLENT customer service!!! Jewellery is stunning with great prices too!! SUPER fast delivery!

ORDERED NECKLACE PENDANT / EARINGS TO MATCH ARRIVVED CHAIN TOO SHORT . RANG / E MAILED REPLY IN MATTER OF MINUTES ON BOXING DAY , AMAZED I RETURNED ITEM, EXCHANGED , FIRST CLASS SERVICE

Fantastic company. I was a little nervous ordering jewellery online but Jian London were excellent. Their customer service is brilliant and they dispatched my item the same day. Super Fast delivery and easy to contact when I needed to order an extra link. A pleasure to deal with, I will be using them again in the future.

Back in January my partner bought a ring from this company as a promise ring for myself. By february it had completely bent out of shape and become thin. When contacting this company from the get go I was blamed for it all, I was told I must’ve hit the ring for it to bend when I explained id barely worn it I still had the same response. Furthermore I was told this was an issue ‘unique to myself’ and the company never even asked to review the product. When I asked if they would consider reviewing it they said this could have been ‘done earlier without all this unpleasantness’ again implying all blame to be on myself. My first email to this company simply stated this issue and if i could have some support but all I received was emails passing the blame and the company taking absolutely no responsibility. Furthermore they offer you a one year guarantee, which is effectively useless as if i wanted this ring re shaped back to size it would cost me £25. So a one year guarantee is basically useless and false advertisement. I would never recommend this company to anyone, the customer service was absolutely appalling. From their very first email all i’ve had is accusations and lack of regard for their customers that have spent good money on their products.

Personally will never shop with this brand again as it’s not worth the hassle and upset its caused. I now have a very sentimental ring that’s quite clearly not fit for purpose and a brand that simply could not care less!

First class service all the way through, the ring is absolutely beautiful and amazing my wife loves it.
You can’t go wrong using Jian London great jewellery and excellent quality and prices

The complimentary silver ring was really useful as it enabled me change my order to the correct size. Customer Service was great kept me informed as to the progress of the order. The ring looks fantastic.

Jian stocked the exact necklace product I required to celebrate our Ruby wedding anniversary last year. Then for Xmas I was able to match this with multi-purpose ruby ear-rings.
Sales, payment and delivery all proceeded without a hitch. The exchange of the ear-rings (my fault!) was carried out quickly and efficiently. The inclusion of the company’s stock booklet was useful to choose the second gift.

Easy to order, very prompt delivery and communications, and excellent products

Absolutely delighted with my necklace. Absolutely beautiful and exactly as described. Quick delivery & beautifully packaged. Will definitely be ordering again. I’ve already recommended to family & friends.

Great service. Very quick service. Had to send item back as not quite right for the person I bought for. Refund processed as soon as they received the item back. Would buy from them again

Ordering and paying for the gift item was a smooth process. However, upon receiving the parcel, I discovered that both the box and the plastic packaging were torn. This was disappointing as the items were intended as a surprise anniversary gift, but the damaged packaging ruined the element of surprise. I reached out to JianLondon sales regarding this issue, but unfortunately, I have not received a response. It seems that this may be indicative of their approach to customer service.

Lost a stone from a ring, got in touch, sent it over to them, they fixed it and sent the ring back. No hassles what so ever. Couldn't recommend this company enough. FANTASTIC service. Thank you.

I payed for next day delivery and it has not arrived in time

This is the second item I've ordered from Jian London and I've had very very good experience with the company. The jewellery is very nice quality and the service is excellent. Brilliant communication and a please to deal with. Highly recommended and I will definitely be using them again in the future.

The feedback from the company has been great, the order and service has been excellent.

Purchased a sapphire ring for Christmas. The size was too small, Jian London exchanged the ring for the correct size we needed without any problems and in pretty quick time. 5 stars.

Really helpful company and professional. The product is of high quality. Would recommend!

Dealt with my order extremely quickly. Quick delivery. Very pleased with my purchase. Would definitely purchase from this company again.

Can't recommend Jian highly enough. When the silver sample arrived I was blown away. What a great idea. The final product is amazing. They kept in touch at all stages of manufacture and delivery. I note some adverse quality and repair comments but hopefully they will never arise