Damage to vehicle due to negligence
Damage to vehicle due to Jetway's negligence.
There was a delay with staff delivering our vehicle this morning.
Our truck was to be returned to the office from your additional offsite parking "facilities."
We waited more than 30 minutes for the truck to arrive.
I observed the staff drive my truck to the office. I asked to take the vehicle without their "free" car wash.
He insisted to wash the truck because he said there was mud on the truck.
I looked at the bumper to observe that someone had already started to wipe the bumper and revealed a number of deep scratches on the rear bumper and rear tailgate step.
There was no mud anywhere on the truck except for the back bumper. It was clear that someone in possession of our truck had reversed the truck and caused damage to the back bumper. There was more than just mud - there was gravel on the rear step of the tailgate. One would have to reverse the truck into a pile of gravel for there to be such damages.
Asok (staff) confirmed that there was no mud in the wheel wells upon delivery - only on the bumper. Asok went on to say that if the truck was driven on a muddy surface there would be mud in the wheels wells.
Asok offered his opinion suggesting that this was not an isolated incident; since the offsite lot was under construction.
Asok reviewed the photos taken at drop-off, that illustrated no mud anywhere on the vehicle, and no rear damages.
The truck was reversed into gravel with enough force to cause noticeable scratches.
The rear back up sensors on the truck are not functioning- Asok confirmed that the sensors are not functioning. The truck was reversed into a pile of gravel with enough force to damage each of the sensors. In addition the 2 middle sensors were pushed in.
Asok again confirmed that the rear sensors were pushed in and attempted to push them back out. Asok confirmed that the backup sensors were no longer working at pick up.
Asok stated that the truck was parked off site where construction was underway.
Asok stated that he would take pictures of the damages. However upon subsequent discussions Asok stated he did not. We were further disappointed that your staff avoided documenting the damages to avoid Jetway's responsibility for incurring damages to our property while it was under your care and control.
Staff just suggested follow up with a call to Sara (night staff) after 9 pm. A call at 9:30 at night discovered that Sarah was not working.
Delays and run around with this company. Asok is supposedly the owner who tells you to call Sarah during the night shift. Night shift staff says Sarah does not work at night, but call the following morning and speak to Asok.....wow.