There are good classes and equipment and space is well maintained and staff very helpful. There are too many incline benches and not enough mat areas for doing standing dumbbell or isometrics with... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
There are good classes and equipment and space is well maintained and staff very helpful. There are too many incline benches and not enough mat areas for doing standing dumbbell or isometrics with... Vis mer
Selskapet har svart
The gym is overly crowded. The sections of the gym are not well separated in terms of specific training areas there are some basic machines missing for back exercises like the landmine. The showers co... Vis mer
Extremely Clean environment. Modern updated equipment, which is easy to access and easy to use as indicated on each equipment. Changing room facilities clean and spacious also the sauna hits the spot... Vis mer
Selskapet har svart
I joined JD gym on Saturday 18th July. The signing up process was extremely easy and very quickly to do , other than that the man didn’t give us a tour around which I was hoping for but otherwise... Vis mer
Selskapet har svart
Skrevet av virksomheten
10 Anjou Boulevard, Robin Park, WN5 0UJ, Wigan, England, Storbritannia
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
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I would like more choice of classes, especially in the Wigan JD gym. There are no spin classes, and some days there are barely any classes available.

Svar fra JD Gyms - Wigan
lots of equipment, facilities all clean, staff are helpful and lovely

Svar fra JD Gyms - Wigan
I like all the features/ facilities the gym offers and for the price I’m loving the features even more as everyone is friendly there too

Svar fra JD Gyms - Wigan
free wifi and free electrolytes and protein snacks would help it does get busy a lot too just good bussiness for you guys bad for us not bad

Svar fra JD Gyms - Wigan
I joined JD gym on Saturday 18th July.
The signing up process was extremely easy and very quickly to do , other than that the man didn’t give us a tour around which I was hoping for but otherwise it’s been amazing and very quick to sign up
I 100% recommend

Svar fra JD Gyms - Wigan
fabulous gym, Emily’s classes are really good

Svar fra JD Gyms - Wigan
There are good classes and equipment and space is well maintained and staff very helpful.
There are too many incline benches and not enough mat areas for doing standing dumbbell or isometrics with weights work. Also whilst I sometimes train heavy, there is not lower weight - 2,3,4,6kg dumbbells.

Svar fra JD Gyms - Wigan
Delaying Cancellations.
They can sign you up immediately and start taking payment but cancellation can't be done in the same way.
You have to fill out a request form, filling out the request form with the information requested on the form bounces the request back days later saying "We don't have enough information" you then reply to that giving all the information and you're waiting days because they wont respond due to "High number of messages"
It all feels intentional to try and extract more money from you. Still waiting after three days since the last time they told me they didn't have time to reply, so I sent a follow up asking what's going on, they then replied telling me to "kindly refrain from submitting duplicate requests"
Ridiculous.
-- Update --
After getting nowhere talking to robots on their phone who sent me in circles and their customer support never getting back to me this process finished today.
I cancelled my direct debit with my bank.
This morning I had an email from their payments mailbox asking me if there was anything they could do to keep me as a customer. I replied telling them there wasn't and then I got an email back saying their payments email that asked me that question is no longer monitored.
Kind of sums up the entire experience really. Makes me think they've automated and optimised all of the actual staff out of the organisation and now there's no real people actually working there.
-- For the feedback --
You said "As our memberships are non‑contract, members are free to cancel at any time by cancelling their direct debit to avoid further payments."
And yeah, when I looked at your ToS in detail I found that out. What you should do for your customers is tell them that's an option on the cancellation form - but you don't. You have to dig in to the ToS to figure out if you're going to try and chase for charges and payments.
Your system is badly designed and if you really do care about offboarding as much as you clearly do about onboarding, because sign up is super-simple, you should not be telling people that they need to submit forms and wait for responses and not submit duplicate requests when cancelling.
In big bold letters is should explicitly state that part of your ToS. I shouldn't have to trawl through that to figure out I don't need to wait for your customer service to respond to me.
I wont be changing my review and if you do want to avoid reviews like this you should change your offboarding process... If it's not deliberately opaque which I suspect it is.

Svar fra JD Gyms - Wigan
I'm a returning member from couple years ago, I've noticed lot new equipment now, everyone is friendly and if I need help with anything all I need to do is ask, if anyone is thinking of joining this gym I highly recommended 👍

Svar fra JD Gyms - Wigan
Very nice place and the place is very welcoming and helpful. It is highly recommended.

Svar fra JD Gyms - Wigan
Over crowded and weights all over the place. Looking to cancel within the 14 days of being a member

Svar fra JD Gyms - Wigan
Very nice place, great music, and a lot of equipment to chose from. Two things that would make it even better: one more clock and more wipes for cleanning treadmills.

Svar fra JD Gyms - Wigan
The gym is great and the location and open all the time suits my working schedule.

Svar fra JD Gyms - Wigan
Just joined, having been at Wigan Council gym for over a year. Was a little apprehensive as JD was so much bigger. Everything at JD is so much better. Lots of space, everything including the changing rooms much cleaner and better. The offer was great value and will save me about £10 per month. The assistant manager has already been in touch to offer me a free induction session so I can check out what is best for me. So far really pleased I made the move

Svar fra JD Gyms - Wigan
Extremely Clean environment. Modern updated equipment, which is easy to access and easy to use as indicated on each equipment. Changing room facilities clean and spacious also the sauna hits the spot after a workout. Love that I can go anytime during the night or early hours in the morning which helps relieve stress and anxiety of working out during busier hours which can be overwhelming at times.

Svar fra JD Gyms - Wigan
I didn't know how to get in i pressed the staff assistant button i was asked my name etc and I was let in and I was made very welcome and made at ease to be back 1st day back in the gym id recommend jd gym to anyone they are there for all your needs and more

Svar fra JD Gyms - Wigan
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