Sold a complete dream at a baby show about the travel system we purchased. It is unsafe and an unreliable pushchair to buy. The first issue was the wrong wheels on the front causing the wheels to buck... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Bought on the 27th December from website, never got a confirmation email until dispatch day January 3rd but money had already been taken from credit card. Luckily kept a screenshot of order number. On... Vis mer
Selskapet har svart
I had questions about carrycot and car seat to use with a Jane stroller that was given second hand. Even though I didn't purchase the stroller from Johnston, the customer service was extremely respons... Vis mer
It was refreshing to engage with a sales professional at Johnston's who had such in-depth product knowledge and was attentive to our specific needs. This meant we were able to compare the Jane Ry... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Johnston Prams is a UK family business with over 85 years of experience in selling Prams & Nursery Equipment. In 1996 our Import & Wholesale distribution company was born.
Kontaktopplysninger
Unit 6 Trench Park, Trench Road, BT36 4TY, Mallusk, Storbritannia
- +44 (0) 28 9084 9045
- contactus@johnstonprams.com
- jane-uk.com
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 50 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Amazing customer service
Amazing customer service, very thorough on all my queries and very fast delivery.

Svar fra Johnston Prams & Buggies Ltd
Great product.
Great product. This was a gift for a friend and once you get the hang of putting it together it works very well.
I like that it has two types of orientation.
Thank you.

Svar fra Johnston Prams & Buggies Ltd
For what it is
For what it is, it was very expensive add on postage and it was £15 for a tiny piece of plastic

Svar fra Johnston Prams & Buggies Ltd
Faulty pushchair
Unfortunately the pushchair when it arrived had a fault in it. However, one email and a phone call and the problem was sorted and a replacement part sent. Impressed with the aftercare!

Svar fra Johnston Prams & Buggies Ltd
Good quality,fast delivery

Svar fra Johnston Prams & Buggies Ltd
Fastest delivery I’ve ever seen 😍

Svar fra Johnston Prams & Buggies Ltd
Appalling service - AVOID!
Appalling service! I ordered a pushchair and a footmuff on Jan 11 (Order 110011). I was informed that it could take 10-20 days to be delivered. But it´s over 5 weeks now and still waiting. I had to buy another pushchair in the meantime to survive! Customer service on the phone was totally unhelpful and unpolite. You can't contact them through Facebook, and if you leave a negative message to one of their posts, they block you. I don´t know about the quality of the products, but definitely, a company TO AVOID.
I add this after reading Jane's response: the product was NOT out of stock, it said it would take up to 20 days. I was asking to get the product I ordered and, to make up for the meantime expenses and stress, I asked for a small compensation. Perhaps if you had called me explaining about the storms, instead of ignoring me for weeks, I'd have been more flexible, but I think a purchase of almost £300 deserves a bit more of professional service. If you call cancelling on me after 6 weeks solving a problem, well, that says a lot about you...

Svar fra Johnston Prams & Buggies Ltd
Fab service
My order was delivered within a few days and is everything I hoped for.

Svar fra Johnston Prams & Buggies Ltd
Great product easy to get up and down
Great product easy to get up and down
Feels Safe
Just took a few days to get to me which is slower than anticipated

Svar fra Johnston Prams & Buggies Ltd
Order arrived within timescale…
Order arrived within timescale advertised. Chat via website resolved query quickly regarding fitting of spare part. Would use again.

Svar fra Johnston Prams & Buggies Ltd
Quick dispatch and reasonable postage…
Quick dispatch and reasonable postage cost. Great quality products too and good value for money.

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Great service
Great service, items arrived on time and with good quality.

Svar fra Johnston Prams & Buggies Ltd
Good experience.

Svar fra Johnston Prams & Buggies Ltd
Don't use wooden cots
I don't use wooden cots because of an accident with my older son, I have been looking for something right and I have spent an absolute fortune trying to find it, I spotted this travel cot on line and decided to buy figured it's not a massive amount to loose, I cannot recommend it enough I put a proper cot spring mattress into it and my little boy loves it, it's perfect size, fantastic quality, we are very very happy and I'm buying one for daddy's house tomorrow, thank you

Svar fra Johnston Prams & Buggies Ltd
Great Product , Poor Communication
Bought on the 27th December from website, never got a confirmation email until dispatch day January 3rd but money had already been taken from credit card. Luckily kept a screenshot of order number. Once dispatched all was well and love the high chair at great sale price ! I’m aware that was bank holiday period but not even an auto-generated email to confirm?

Svar fra Johnston Prams & Buggies Ltd
The advertisement says tha will be…
The advertisement says tha will be dispatched the same day, but in fact was dispatched 2days later. False advertising and I am very disappointed for that reason. Otherwise the price was perfect.

Svar fra Johnston Prams & Buggies Ltd
Very good service
Very good service, and quick delivery!! When you sign up for the emails you know as soon as there is a sale on so can get look super quick!

Svar fra Johnston Prams & Buggies Ltd
Quick and clear ordering
Quick and clear ordering. Kept up to date with progress. Product as described. Can't comment on actual isofix frame as not yet needed!

Svar fra Johnston Prams & Buggies Ltd
Good service
Item good quality as expected and prompt delivery

Svar fra Johnston Prams & Buggies Ltd
Dette er Trustpilot
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Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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