Johnston Prams & Buggies Ltd Anmeldelser 

503
TrustScore 3 av 5

3,1

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

Sold a complete dream at a baby show about the travel system we purchased. It is unsafe and an unreliable pushchair to buy. The first issue was the wrong wheels on the front causing the wheels to buck... Vis mer

Vurdert til 3 av 5 stjerner

Bought on the 27th December from website, never got a confirmation email until dispatch day January 3rd but money had already been taken from credit card. Luckily kept a screenshot of order number. On... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I had questions about carrycot and car seat to use with a Jane stroller that was given second hand. Even though I didn't purchase the stroller from Johnston, the customer service was extremely respons... Vis mer

Vurdert til 5 av 5 stjerner

It was refreshing to engage with a sales professional at Johnston's who had such in-depth product knowledge and was attentive to our specific needs. This meant we were able to compare the Jane Ry... Vis mer

Informasjon om virksomheten

  1. Babyutstyrsbutikk

Skrevet av virksomheten

Johnston Prams is a UK family business with over 85 years of experience in selling Prams & Nursery Equipment. In 1996 our Import & Wholesale distribution company was born.


Kontaktopplysninger

3,1

Middels

TrustScore 3 av 5

503 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 50 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,1

Alle anmeldelser

(503)

4 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Amazing customer service

Amazing customer service, very thorough on all my queries and very fast delivery.

11. mars 2020
Anmeldelse skrevet uten oppfordring
Logoen til Johnston Prams & Buggies Ltd

Svar fra Johnston Prams & Buggies Ltd

Thanks Natasha, your review is greatly appreciated.

Vurdert til 5 av 5 stjerner

Great product.

Great product. This was a gift for a friend and once you get the hang of putting it together it works very well.
I like that it has two types of orientation.
Thank you.

9. mars 2020
Anmeldelse skrevet uten oppfordring
Logoen til Johnston Prams & Buggies Ltd

Svar fra Johnston Prams & Buggies Ltd

Thanks for your review Nina.

Vurdert til 2 av 5 stjerner

For what it is

For what it is, it was very expensive add on postage and it was £15 for a tiny piece of plastic

9. mars 2020
Anmeldelse skrevet uten oppfordring
Logoen til Johnston Prams & Buggies Ltd

Svar fra Johnston Prams & Buggies Ltd

Hi Lianne, thanks for your review. Spare parts can tend to be expensive, this isn't unique to us or our industry.

Vurdert til 4 av 5 stjerner

Faulty pushchair

Unfortunately the pushchair when it arrived had a fault in it. However, one email and a phone call and the problem was sorted and a replacement part sent. Impressed with the aftercare!

8. mars 2020
Anmeldelse skrevet uten oppfordring
Logoen til Johnston Prams & Buggies Ltd

Svar fra Johnston Prams & Buggies Ltd

Sorry to hear that it arrived with a fault. I have followed this up with our Service Team who I believe have been in contact with you already and are arranging a replacement shopping basket to be sent to you. We do hope that our response and customer service is worthy of a higher score!

Vurdert til 5 av 5 stjerner

Fastest delivery I’ve ever seen 😍

3. mars 2020
Anmeldelse skrevet uten oppfordring
Logoen til Johnston Prams & Buggies Ltd

Svar fra Johnston Prams & Buggies Ltd

Wow, thanks so much Karina, we do pride ourselves on reacting and serving our customers. Thank you for your review and I will makes sure our Dispatch Team are made aware.

Vurdert til 1 av 5 stjerner

Appalling service - AVOID!

Appalling service! I ordered a pushchair and a footmuff on Jan 11 (Order 110011). I was informed that it could take 10-20 days to be delivered. But it´s over 5 weeks now and still waiting. I had to buy another pushchair in the meantime to survive! Customer service on the phone was totally unhelpful and unpolite. You can't contact them through Facebook, and if you leave a negative message to one of their posts, they block you. I don´t know about the quality of the products, but definitely, a company TO AVOID.
I add this after reading Jane's response: the product was NOT out of stock, it said it would take up to 20 days. I was asking to get the product I ordered and, to make up for the meantime expenses and stress, I asked for a small compensation. Perhaps if you had called me explaining about the storms, instead of ignoring me for weeks, I'd have been more flexible, but I think a purchase of almost £300 deserves a bit more of professional service. If you call cancelling on me after 6 weeks solving a problem, well, that says a lot about you...

14. februar 2020
Logoen til Johnston Prams & Buggies Ltd

Svar fra Johnston Prams & Buggies Ltd

Hello,
We are sorry we were not able to meet the expected delivery time for your order. You were informed at the time of purchase that the item was not currently in stock and unfortunately due to recent storms the ships bringing us our stock were not able to sail causing delays for us.
We did offer you alternative options to help resolve the issue (a different colour, or that we would arrange to have the item shipped directly to you from the factory rather than wait on it to arrive with us by boat and then have it sent on to you) , however you completely ignored these attempts to help to focus on asking us for compensation.
The item was NOT IN STOCK. If it was then this would have been sent to you straight away. It stated 20 days at the time as we were expecting it to arrive with us and be in stock in 20 days time originally before the sailings experienced delays.
We have since cancelled and refunded your order. Once again we are sorry for not meeting your expectations on this occasion.
Kind Regards
Jane UK

Vurdert til 5 av 5 stjerner

Fab service

My order was delivered within a few days and is everything I hoped for.

12. februar 2020
Anmeldelse skrevet uten oppfordring
Logoen til Johnston Prams & Buggies Ltd

Svar fra Johnston Prams & Buggies Ltd

Thanks for your review

Vurdert til 4 av 5 stjerner

Great product easy to get up and down

Great product easy to get up and down
Feels Safe
Just took a few days to get to me which is slower than anticipated

10. februar 2020
Anmeldelse skrevet uten oppfordring
Logoen til Johnston Prams & Buggies Ltd

Svar fra Johnston Prams & Buggies Ltd

Thanks for your review

Vurdert til 4 av 5 stjerner

Order arrived within timescale…

Order arrived within timescale advertised. Chat via website resolved query quickly regarding fitting of spare part. Would use again.

8. februar 2020
Anmeldelse skrevet uten oppfordring
Logoen til Johnston Prams & Buggies Ltd

Svar fra Johnston Prams & Buggies Ltd

thanks for your review and we are please that we were able to help too.

Vurdert til 5 av 5 stjerner

Very good service.

Very good product and service.

15. januar 2020
Anmeldelse skrevet uten oppfordring
Logoen til Johnston Prams & Buggies Ltd

Svar fra Johnston Prams & Buggies Ltd

thanks for your review.

Vurdert til 5 av 5 stjerner

Don't use wooden cots

I don't use wooden cots because of an accident with my older son, I have been looking for something right and I have spent an absolute fortune trying to find it, I spotted this travel cot on line and decided to buy figured it's not a massive amount to loose, I cannot recommend it enough I put a proper cot spring mattress into it and my little boy loves it, it's perfect size, fantastic quality, we are very very happy and I'm buying one for daddy's house tomorrow, thank you

11. januar 2020
Anmeldelse skrevet uten oppfordring
Logoen til Johnston Prams & Buggies Ltd

Svar fra Johnston Prams & Buggies Ltd

Thanks for your review. We are so happy it has met your expectations and your search is finally over. Thanks so much.

Vurdert til 3 av 5 stjerner

Great Product , Poor Communication

Bought on the 27th December from website, never got a confirmation email until dispatch day January 3rd but money had already been taken from credit card. Luckily kept a screenshot of order number. Once dispatched all was well and love the high chair at great sale price ! I’m aware that was bank holiday period but not even an auto-generated email to confirm?

11. januar 2020
Anmeldelse skrevet uten oppfordring
Logoen til Johnston Prams & Buggies Ltd

Svar fra Johnston Prams & Buggies Ltd

Thanks for your review Ben, our System was set up to send automatic responses for order confirmations etc. Unfortunately yours doesn't seem to have arrived with you. Sorry for this but hope everything else has gone smoothly for you.

Vurdert til 3 av 5 stjerner

The advertisement says tha will be…

The advertisement says tha will be dispatched the same day, but in fact was dispatched 2days later. False advertising and I am very disappointed for that reason. Otherwise the price was perfect.

9. januar 2020
Anmeldelse skrevet uten oppfordring
Logoen til Johnston Prams & Buggies Ltd

Svar fra Johnston Prams & Buggies Ltd

Thanks for your review. Sorry your order was delayed leaving us, we had a backlog of orders from Christmas which took longer to clear through than previously planned and we had new models arriving. We did everything to avoid delays but unfortunately we did encounter a few for which we apologise for. Hopefully everything else has been a smooth experience.

Vurdert til 5 av 5 stjerner

Very good service

Very good service, and quick delivery!! When you sign up for the emails you know as soon as there is a sale on so can get look super quick!

19. desember 2019
Anmeldelse skrevet uten oppfordring
Logoen til Johnston Prams & Buggies Ltd

Svar fra Johnston Prams & Buggies Ltd

Thanks for your review Sarah

Vurdert til 5 av 5 stjerner

Quick and clear ordering

Quick and clear ordering. Kept up to date with progress. Product as described. Can't comment on actual isofix frame as not yet needed!

12. desember 2019
Anmeldelse skrevet uten oppfordring
Logoen til Johnston Prams & Buggies Ltd

Svar fra Johnston Prams & Buggies Ltd

Thanks for your review on the order processes product.

Vurdert til 5 av 5 stjerner

Good service

Item good quality as expected and prompt delivery

5. desember 2019
Anmeldelse skrevet uten oppfordring
Logoen til Johnston Prams & Buggies Ltd

Svar fra Johnston Prams & Buggies Ltd

Thanks Avril

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv