JALIZA Anmeldelser 

152
TrustScore 4.5 av 5

4,5

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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

I bought the Nami 100% human hair wig here that began severely tangling and shedding within weeks. A professional stylist confirmed it has major manufacturing flaws—shortcuts were taken using a th... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Their customer service is exceptional. They are a trusted vendor who backs up what their policy states. The recent wig I purchased was not a good fit for me and I needed to return it. Their response t... Vis mer

Vurdert til 5 av 5 stjerner

Excellent!! Not only are their units beautiful and of exceptional quality, the customer service is amazing. Questions are addressed promptly and they work with you.

Vurdert til 5 av 5 stjerner

Over a year ago I bought 2 beautiful boho curly wigs. To this day ppl adore them as do I. Recently I purchased another wig and transposed the mailing address. I informed them of my situation. They w... Vis mer

Informasjon om virksomheten

  1. Parykkbutikk

Skrevet av virksomheten

JALIZA is a wig & hair brand designed for women who love the look of trendy braids. Our braided wigs offer trendy, classy styles that are perfect for everyday wear, vacations and braid lovers who want a protective style. With prices ranging from $100 to $300, our braided wigs offer a budget-friendly alternative to traditional braiding services that can cost $300 to $600 and up. Installation takes less than 15 minutes, saving you time and hassle. Plus, wearing JALIZA wigs helps protect your natural hair and supports healthy growth by reducing daily styling and damage. With JALIZA, you get beautiful, low-maintenance braids without the wait.


Kontaktopplysninger

4,5

Enestående

TrustScore 4.5 av 5

152 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

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4,5

Alle anmeldelser

(152)

66 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

It's beautiful I love it!

I absolutely love my Jaliza wig! It is very lightweight, beautiful, and looks incredibly realistic. Everywhere I went, people asked if it was my real hair. The braided style is gorgeous, neat, and very natural-looking.
I've worn it for quite a while, washed it several times, and put it right back on. It has held up wonderfully and still looks great. One of the things I love most is how convenient it is, especially during hot flashes. I can easily take it off at night and put it back on during the day without any hassle.
This wig has been a great investment for me. It's comfortable, stylish, easy to maintain, and gives me a polished look in minutes. If you're looking for a beautiful braided wig that is realistic, lightweight, and long-lasting, I highly recommend the Jaliza wig! ❤️

28. mai 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Excellent!

Excellent!! Not only are their units beautiful and of exceptional quality, the customer service is amazing. Questions are addressed promptly and they work with you.

16. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

fraying from the back

My wig is fraying from the back, this is the second time wearing it.

5. juni 2026
Anmeldelse skrevet uten oppfordring
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Svar fra JALIZA

Hi Laverne,

That is incredibly frustrating, and frankly, it is not the standard we set. A wig should absolutely last longer than two wears. We'd love to resolve this problem for you.

We want to replace this for you immediately. Please send a quick note to our customer support email with your order details. We will get a replacement one shipped out to you, and our team will personally inspect the back of the wig before it leaves the building to ensure it stays intact.

Best,
JALIZA

Vurdert til 1 av 5 stjerner

I bought the Nami 100% human hair wig…

I bought the Nami 100% human hair wig here that began severely tangling and shedding within weeks. A professional stylist confirmed it has major manufacturing flaws—shortcuts were taken using a thin foundation and loose pieces to fake volume.

I emailed customer service privately, and they replied promising to "find a solution." It has now been weeks of total silence, even after I followed up.

3. juni 2026
Anmeldelse skrevet uten oppfordring
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Svar fra JALIZA

Hi Katherine,

Leaving you hanging for weeks after promising a solution is completely unacceptable, and I am truly sorry for the silence. You trusted us with your time, and we dropped the ball on communication.

Here is exactly what happened behind the scenes. Because your stylist raised serious concerns about the Nami wig's foundation, we took that feedback straight to our production team. We ran severe destructive testing on the same batch to see if the structure was failing.

Our factory confirmed the foundation is secure, but this specific 100% human hair requires a very specific care routine to prevent the severe tangling and shedding you experienced. We actually filmed a step-by-step video showing our team restoring the hair back to its original state using these techniques.

We have sent that video and instructions to your inbox on June 13. If you look at the steps and they feel too difficult, or if the wig still does not perform the way you need it to, please reply directly to my email. And as a goodwill, we'd love to offer a discount and a gift to make up for the communication delay. We are here to walk you through it or find a different solution that makes this right for you.

Best,
JALIZA

Vurdert til 5 av 5 stjerner

Fantastic experience with their customer service

Fantastic experience with their customer service team! Unfortunately, the item I ordered didn't work for me, so I had to initiate a return. The staff was incredibly patient, kind, and helpful the entire time. They turned what is usually a stressful process into a great experience! Thank you!

8. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Best hair I ever had !! ❤️

I love this hair I had so many compliments on it. This hair is absolutely soft and very full! I loved it so much I went back and brought a second 1 . Michelle 26 Inch salon style

26. mai 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I love JALIZA units

I love JALIZA units. Makeda is my favorite. No shedding and a unit I’ve worn off and on for a year and I never double back to old units.

JALIZA is top flight! And their customer service is too.

5. juni 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

A great experience

Customer service is top-tier, shipping is fast and efficient, and the quality of the hair is absolutely beautiful. Overall, a really great experience and you can tell the team really cares about making their clients happy and satisfied!

29. mai 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

The wig is just as it appears

The wig is just as it appears. Looks very natural and full. The hair is great quality. I have wore mine yet and I can’t wait to do so. Please don’t miss out on this one called Michelle. Thank you!

24. mai 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

The company Jaliza customer service is…

The company Jaliza customer service is great. They work with you to accommodate your needs. I greatly appreciate this company. Although, the Michelle wig wasn't for me. It was too full, which made the wig look wiggy. I also experienced shedding, I cannot wear a wig that sheds. I was going to wear this wig on vacation, because of the shedding and fullness of the wig I uninstalled the wig. ☹️

19. mai 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Their customer service is exceptional

Their customer service is exceptional. They are a trusted vendor who backs up what their policy states. The recent wig I purchased was not a good fit for me and I needed to return it. Their response to my request to return the wig was quick and agreeable. They demonstrate quality in products they sell and customer satisfaction.

18. mai 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Fabulous wigs!

I have been wearing braid wigs for a year now and saw an ad for Jaliza on a site and decided to order one. The shipping was quick and the packaging included a band for placement. The wig is super comfortable, natural looking and lightweight. I forget that I have it on! I highly recommend these wigs. And plan to buy more. I don't even wear my other braid wigs now, because these are so comfortable!

8. mai 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Customer Service does respond!!

☆☆☆UPDATE☆☆☆
05/26/2026

After being in communications with JALIZA for the past 2 weeks I have received my FULL refund...Apparently there was a glitch or something that was preventing the response emails from the company from reaching my inbox.. We were finally able to communicate thru Instagram after a few tries. The company did provide proof of the many emails they sent out trying to reach me in response to my original request for a refund..I must say they did go above and beyond in getting this matter rectified as expeditiously as possible..They were in constant contact with me making sure everything was going smoothly on
my end. I have updated my rating because it truly would be unfair to give them that original rating based on technical difficulties that were beyond
their control..Customer Service does in fact respond right away and yes I definitely would order again. THANK YOU JALIZA.

Original Post below.

I RECEIEVED MY WIG LATER THAN THE TIME IT WAS SUPPOSED TO ARRIVE SO I NEED TO RETURN IT! I BROUGHT AS A GIFT FOR MY DAUGHTER HOWEVER SHE CANNOT USE IT. I IMMEDIATELY REACHED OUT VIA EMAIL TO JALIZA SUPPORT TO INITIATE A RETURN AND THEY HAVE NOT RESPONDED AT ALL. THE TELEPHONE NUMBER LISTED IS NOT IN SERVICE.. I PAID ALMOST $200 FOR THE WIG AND I BELIEVE THEY DO NOT WANT TO RETURN MY MONEY. BEWARE LADIES.IT HAS BEEN OVER A WEEK AND STILL NO RESPONSE. THEY WILL BE NICE UNTIL YOU NEED TO DO A RETURN. NEVER AGAIN!!

20. april 2026
Anmeldelse skrevet uten oppfordring
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Svar fra JALIZA

Hi Priscilla,

I am so incredibly sorry for the frustration and silence you’ve experienced. Reading your review is heartbreaking because it’s clear there has been a massive communication "black hole" between our systems. Please know that we are not ignoring you and we absolutely want to process your refund.

The Communication Gap
Our records show that we have sent 5 separate emails to you, including the return instructions, but it sounds like none of them are reaching your inbox. This often happens if an email provider flags our domain as "Promotions" or "Spam."

Immediate Next Steps for You:
Since our standard emails aren't reaching you, please try these three things so we can get your money back to you:

Check your Spam/Junk/Promotions folders for any emails from "JALIZA Support."

Log in to your JALIZA account on our website and check your "Site Inbox." I have personally uploaded the return instructions and the label there so you don't have to rely on email.

DM us on Social Media: If you still can't find our messages, please send us a Direct Message on Instagram or Facebook with your order number. Our social team is standing by to bypass the email filters and talk to you directly.

We value your business and your daughter’s experience. We have the refund ready for you, we just need to help you get the package back to us. Please reach out via one of the channels above so I can personally make this right!

Best,
JALIZA

Vurdert til 5 av 5 stjerner

I just love my new braids

I just love my new braids. It use to take hours to get my hair braided. This is a miracle I love this. Will be traveling and making sure people see this beauty.

29. april 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Feather crochet Nightmare AVOID at all costs

I order over $500 of feather crochet hair. The construction was horrible. I had to cut long black thread (#27 with black thread sticking out everywhere)from both side of 350 strands!!!! Then when contacted them the offered me $35🤨. These are culture harvesters that don’t understand what they are making. No quality control. And the use cotton thread not elastic thread so it doesn't lay flat. And it also breaks easily making take down and reuse impossible. Very deception. BUYER BEWARE!!!!

24. april 2026
Anmeldelse skrevet uten oppfordring
Logoen til JALIZA

Svar fra JALIZA

Hi Christina,

I totally see what you mean. When you’re rocking a beautiful, light color like #27, a stray black thread isn’t just a minor detail, it stands out like a sore thumb. You’re right to call that out; when you're looking for a seamless install, you don't want to see the "mechanics" behind it.

I actually took your feedback directly to a meeting with our factory team to figure out why this happened and how to fix it for you. Here is the lowdown on the construction:

The "Why" Behind the Thread
Your unit uses our Machine Woven Miracle Knot.

The Structural Anchor: In the machine woven version, that "tail" of thread is actually what holds the entire knot together.

The "Don't Cut" Rule: If that thread is trimmed away, the tension is lost, and the hair will unfortunately start to shed and spread out.

The Color Choice: Traditionally, black thread is used to mimic the look of natural roots/new growth, but we clearly missed the mark on how that would look against a light #27 blonde.

The Hand-Knitted Difference
We do offer a Hand Knitted version of the Miracle Knot. Because it’s done by hand, it doesn't require that machine anchor thread at all, it is completely clean and "flawless" regardless of the hair color. However, because it’s so labor intensive, it is usually about 30% more expensive.

How We’re Making It Right
Your feedback is incredibly valuable to us. Because of your email, we are now officially looking into sourcing colored threads to match our lighter hair units in the future so this doesn't happen to anyone else.

In the meantime, I don’t want you to be unhappy with your purchase. I’d like to offer you a discount coupon to use toward our Hand-Knitted Miracle Knot Crochet. This will allow you to upgrade to the premium, thread-free version without having to pay that extra 30% out of pocket.

Best,
JALIZA

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