Iscooter Anmeldelser 172

I scooter has caring and kind customer service and nice products. I highly recommend.

Hi a bought a scooter with a 12 month warranty am glad a did because a had a problem with the scooter it stopped working within a month but its a chance u take buying anything but its how the company deal with the problem they where fine contacted them through email they took it back at there cost fixed it speedily and sent back out and gave me an extra warranty and let u pick something from there range of safety stuff a picked a bag thar goes on the scooter so a would like yo thank them for there response to the problem

I purchase the ix8 scooter in December as a Christmas present to myself, didn’t get to ride the scooter until mid January due to travels. The scooter is well built and really sleek, this scooter is the rolls Royce of all scooters. The scooter is extremely quick once you hit the 2nd and third gear. I will wait a little bit longer before I push the turbo gear, because it crazy. Customer service is outstanding and resolved any issues that you may encounter, very professional.

Iscooter is amazing! Ix3 is stunning well built and easy to assemble and looks crazy . Customers was so fast and efficient with my queries. Buy with confidence people .

DX5 is great product . After sales service was more than I expected after I encountered a charging problem. Staff gave me advice and sent a free replacement part to get me up and running again

They are a reliable company who are very professional. The product I purchased is great and arrived in a respectable time frame. The customer service has been great too.

I bought a DX-5, and it came in within 4 days which was really awesome, especially considering I had canceled another order from a different website that took ungodly long. And then upon arrival, one of my side panels came damaged, and iScooter customer service offered to reimburse me for that whole panel which was amazing, wasn’t expecting that nor in such a timely manner. Great customer service and awesome experience over all and the scooters work great

We had an issue with the scooter, but the company continued to work with is until it was resolved. They paid for the parts required and the repair costs.

Good communication throughout from ordering to delivery.
Prompt response from enquiries.
Would definitely order from them again.

In April of last year I purchased to scooters for this company. They arrived in no time. The customer service is amazing as well.

Customer service is awesome. I thought we had a problem charging i8M scooter after having it for just a couple of weeks. Turned out to be an issue was our outlet but the customer service response was quick and offered trouble shooting to determine if we needed a replacement. When I figure out the issue the agent who responded was reassuring and suggested updating them to make sure there isn't also a problem with the bike.

I bought an electric scooter from iScooter and within a few months it developed a serious fault. The scooter became unsafe to use, and instead of offering a proper repair or a like-for-like replacement under UK consumer law, iScooter kept hiding behind their own 30-day returns policy.

Despite me reporting the fault within six months, they refused to follow what I understand to be their obligations under the Consumer Rights Act 2015. They tried to push “solutions” such as a refurbished scooter or offers that involved me paying more money, rather than simply fixing or replacing the faulty product they sold me.

Because of their behaviour, I have taken advice from Citizens Advice and am in the process of having the matter referred to Trading Standards. I have kept a full record of emails showing how they have dragged this out instead of dealing with the problem in a fair and straightforward way.

After my experience, I looked more closely at their online reviews. In my opinion, many of the positive Google reviews look very similar in tone and timing and do not match what I and a number of other unhappy customers have gone through. It does not feel like a trustworthy reflection of the service I actually received.

I would not buy from iScooter again and I would strongly warn others to be very careful before handing over any money.

Ordered two (2) iScooter DX5s for Christmas. One has some minor cosmetic damage from shipping. The customer service team was very professional, helpful and patient with me. The technical support I received helped me make the necessary adjustments and they shipped me out a new wheel fender immediately. This is a great company with wonderful products, I highly recommend them and will be making more purchases from them in the future!

I ordered the i9m scooter for my son without knowing he had already purchased one. So I went through the return process since I no longer needed it. The staff was very helpful and assisted me as needed. Everything went smoothly. As for the quality of the scooter. We already have the exact same scooter for my other son and it seems to be a great product.

Great service prompt email reply’s

I was very happy with the help especially what happened to my order the first time so I’m very satisfied with iscooter company if anyone is looking for a good scooter I would recommend them to you.

Got this scooter for a Christmas present, it’s a very nice gift. I know my son will love it!

Yes my scooter arrivecd fast ..I had excellent customer service to follow up the sale..I recommend I scooter

Customer service was really great to work with responded quickly to emailed questions.

The shipment was very fast and they responded my emails very fast and solved the problem very quickly