Ordered a Canon R7, body only. The cam came boxed and brand new. All accessories included, no hassles. I wasn't able to make contact via phone call, but did receive prompt e-mail response. Parcel was... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Absolutely ZERO communication!!!!!!!! So disgusting!!! Been two weeks since I've ordered and they don't answer phone calls or emails!!!!!
Camera received as promised, within the time frame suggested during Black Friday and protests! The lack of tracking information was a bit daunting, but they were very quick to respond through the... Vis mer
Best price I could find for the camera I bought. Item received right on schedule. I was able to contact their customer support and confirm delivery times without any issues. Will definitely look here... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
South African Online Store Retailer and Distributor of Smartphones, Digital Cameras, and Lenses
Kontaktopplysninger
HQ Offices, 2nd Floor, Tower B, Northlands Shopping Centre, Northriding, 2161, Randburg, Sør-Afrika
- 0101575029
- sales@irobustec.co.za
- irobustec.co.za
4,2
Bra
126 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 40 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Fast service including fast delivery
Fast service including fast delivery. Thx appreciate
20. desember 2023
Good experience
Ordering online was quick and easy to do. Company was easily available telephonically. Assistance was always so patient and helpful. Only issue was lack of communication regarding delays in delivery times, hence 4 stars not five. Nevertheless, was sorted with a quick phone call.
14. desember 2023
Over 2 weeks for a delivery
Placed an order for a phone tool about 3 days for them to respond to the Order , another 2 plus weeks for delivery not great service
25. juli 2023
Anmeldelse skrevet uten oppfordring
Svar fra iRobust Tech
Good morning Stefan,
Thank you for taking the time to share your feedback regarding your recent order for a phone. We sincerely apologize for the delays you experienced in both order processing and delivery. We understand that prompt communication and timely delivery are crucial aspects of providing excellent service, and we are disappointed that we fell short of your expectations.
We deeply regret any inconvenience this may have caused you. Your feedback is invaluable to us as it helps us identify areas for improvement and make the necessary adjustments to enhance our services. We are actively reviewing our order processing and delivery procedures to ensure that such delays do not occur in the future.
If there is anything specific you would like to discuss or if you have any further concerns, please feel free to reach out to our customer service team. We are committed to rectifying this situation and ensuring that your future experiences with us are nothing but positive.
Once again, we apologize for the inconvenience you encountered and appreciate your patience and understanding.
Worst service or scam
This place is either a scam or has the worst service delivery ever.
Placed order (Steamdeck for R17000) on 23 June for an item that said "In Stock" and 5-7 business days for delivery.
Phoned the next week to follow up, no answer after dozens of phone calls for three days, no response from live chat.
Finally someone phoned me back. Thebe. Good sales person. Unfortunately, there was a delay, promised I would get tracking number before 7th July. Then another delay.
Promised I would get tracking number for my order on 12th. I am writing this review on the 13th. I requested a refund today.
Phoned, no one picked up. Thebe tells me to message him cause he is in a teams call. He will call back in 15 minutes. 1 hour passes, I call.
Thebe says yes I can get a refund. I email my bank details in the morning. I request a response to my email for the refund, and Thebe insures me he will send an email before end of business.
It is now after business hours. I didn't even get an email back.
I fear my money is lost. DO NOT TRUST this company. I have proof of every single thing mentioned in this review.
13. juli 2023
Anmeldelse skrevet uten oppfordring
Svar fra iRobust Tech
Good morning Wessel,
We appreciate your willingness to adjust your Google review and providing us with feedback regarding your experience. Your feedback is vital in helping us address any shortcomings and improve our services.
We apologize for the difficulties you encountered during your interaction with our company. We take full responsibility for the delays, lack of communication, and any inconvenience this has caused you. Your order experience is not reflective of the level of service we strive to provide.
We want to inform you that your refund was successfully processed on the 21st of July 2023. We apologize for any confusion or concern caused by the delay in the refund process.
Please know that we are actively working on enhancing our communication channels and streamlining our order fulfillment procedures to prevent such issues in the future. We truly value your feedback and will use it to make meaningful improvements to our processes.
If you have any further questions, concerns, or feedback, please do not hesitate to reach out to us. Your satisfaction is important to us, and we hope to have the opportunity to serve you better in the future.
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