iRobust Tech Anmeldelser 126

TrustScore 4 av 5

4,2

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Ordered a Canon R7, body only. The cam came boxed and brand new. All accessories included, no hassles. I wasn't able to make contact via phone call, but did receive prompt e-mail response. Parcel was... Vis mer

Vurdert til 5 av 5 stjerner

Camera received as promised, within the time frame suggested during Black Friday and protests! The lack of tracking information was a bit daunting, but they were very quick to respond through the... Vis mer

Vurdert til 5 av 5 stjerner

Best price I could find for the camera I bought. Item received right on schedule. I was able to contact their customer support and confirm delivery times without any issues. Will definitely look here... Vis mer

Informasjon om virksomheten

  1. Fotobutikk
  2. Mobiltelefonforhandler
  3. Elektronikkfirma

Skrevet av virksomheten

South African Online Store Retailer and Distributor of Smartphones, Digital Cameras, and Lenses


Kontaktopplysninger

4,2

Bra

TrustScore 4 av 5

126 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 40 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 4 av 5 stjerner

Thank you Thebe for assisting me

Thank you Thebe for assisting me, I had some frustrations but you really tried to assist in a professional matter. My parcel is on the way and I really cant wait. Thank you. If they upgrade the way of communication and indicate properly the waiting period then I believe you will get more 5 stars

9. desember 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

The worst online platform to use

These guys shall be stopped from doing what they do. The way they operate has nothing to do with normal online shopping / selling of goods.
After you purchase you receive email from store+29487464547 AT t.shopifyemail.com
If you intend using shopify you can do direct
iRobust does not have a working phone line and they do not attend to messages on the chat platform.
I feel being scammed and will see how far this will go.
6 days - no trace of goods or any communication

Today 2024-12-19
I owe to add here that my order arrived on the 12/12/24 and iRobust got engaged only after I posted this review. I requested a tax Invoice and was provided with a proforma. Seems like they are not VAT vendors. I hope I am lucky with the goods as I have very little faith in the warranty through iRobust.

1. desember 2024
Anmeldelse skrevet uten oppfordring
Logoen til iRobust Tech

Svar fra iRobust Tech

Good morning Assen,

I trust you are well.

The shipment containing your parcel was released from customs and delivered to our offices late yesterday afternoon.

We're preparing your order for dispatch today and then send you The Courier Guy delivery tracking details. I'm sorry for not getting back to you sooner, and not being able to communicate with you, and for any inconvenience this order process might have caused you.

We've been experiencing technical challenges with our landline provided by our current service provider which led to an influx of emails disabling us from responding to emails and live chats on time, however, have now decided to port or migrate over to a new and reliable service provider.

We do take full responsibility on our side and will be getting extra hands on board the following year to resolve the lack of communication. This has affected us as a business, and you as our client, and apologize sincerely.


**Today 2024-12-19**

Hi Assen,

Thank you for your update.

The proforma invoice was sent to you by mistake yesterday at 10:03 AM and was corrected and resent the invoice at 10:08 AM yesterday.

We've resent another email today 19/12/24 with the invoice, please check it. 

Thank you

Vurdert til 4 av 5 stjerner

Good stuff!

Overall, the service was very good. The only minor hitch was that information I sent to pass on to the courier didn't reach the person making the delivery and it failed the first time. However, this may have had nothing to do with iRobust Tech. The courier co. may not have forwarded the info. If that's excluded, my rating would be 5*. Many thanks!

6. august 2024
Vurdert til 5 av 5 stjerner

Great service

It was nice to talk to someone who could understand me and answer all questions truthfully. Everything was explained in detail from the origin of the products right to delivery and guarantees. Service you rarely find in this country.

23. juli 2024
Vurdert til 4 av 5 stjerner

POOR COMMUNICATION

The prices are way cheaper than the average prices around and your package will arrive eventually but I don't understand how they so poor in communication especially in this world of scams today after buying something very expensive.I literally had to email them 3 times for information and eventually had to call them TWICE,they never communicated without me saying anything.They should be saying the dates they expecting the product and if there's a delay,communicate to keep the customer at ease but they just want to tell you only on the day they'll deliver the product out of nowhere,what if you're unavailable on that day.Constant communication is very important. But overall the product (S23 ultra) arrived in good condition and all.

26. mars 2024

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