Iris Galerie Anmeldelser 

Had a very bad experience. We paid for display art for 2 sides and one side has the name backwards. Store told me that they will fix it but customer service is not responding .

Esperienza vergonosa con la galleria di Verona. Finché dovete pagare e sorridere va tutto bene, ma al minimo problema vi abbandonano completamente.

•​DISASTRO E INDIFFERENZA: Ho acquistato il pacchetto digitale, ma i miei file ad alta risoluzione sono stati persi per un loro errore di sistema (come confermato da loro nel Ticket che ho dovuto aprire per una risposta). Risultato? Se ne sbattono: nessuna soluzione, nessun supporto.

​•NIENTE SERVIZIO, NIENTE RIMBORSO: Nonostante l'errore sia solo ed esclusivamente loro, si rifiutano categoricamente di rimborsare i soldi del pacchetto digitale mai consegnato. Vi prendono i soldi e spariscono.

​•CENSURA SUI SOCIAL: Se provi a chiedere spiegazioni nei commenti su Instagram o Facebook, l'unica cosa che sanno fare è cancellare i messaggi per nascondere la loro incompetenza ai nuovi clienti.

​Un comportamento commerciale ridicolo. Ho già attivato il chargeback bancario per riprendermi i soldi e inviato segnalazione all'AGCM (Antitrust).
​Se non volete rischiare di buttare soldi e trovarvi senza risposte di fronte a un loro errore, ANDATE ALTROVE!

very nice peaple, the took the time for us and were very kind

THIS COMPANY IS A SCAM! They do not deliver the product as advertised as reviewed by other customers. When I pointed out the differences, customer service still tried to gaslight me and ignored my subsequent emails.
I will take all the possible legal recourse against Iris Galerie.

Ordered 3 items after visiting an Iris Galerie store in early July. We were told delivery would take about 2 weeks to London. I contacted them early August after not hearing anything from them to be told there was an issue with my order, but was reassured that this had been fixed. Mid September I contacted them again but got no response. I contacted them again 2 days ago. No response. I’m now going through my credit card company to dispute the transaction.

Commande non reçue
J'ai passé une commande le2 août 26 mais je n'ai jamais rien reçu. Le montant a bien été débité, mais le colis n’est toujours pas arrivé. Mes messages au service après vente sont restés sans réponse. C'est inacceptable.

Iris Galerie de Nantes.
Incroyable ! La personne qui nous a accueilli était superbe, super humaine, adorable, super gentille, de bon conseil, d’un super respect !
Une superbe expérience.

Ho fatto un ordine la domenica pomeriggio da ITIS GALLERIE ma la mattina dopo avevo cambiato idea e ho provato a modificare l’ordine, ordine che sarebbe costata la stessa cifra. Nonostante che la mia richiesta sia arrivata prima che iniziassero a costruire materialmente gli oggetti, si sono rifiutati di venirmi incontro. Purtroppo come molti credo, solo dopo ho capito che non esiste la possibilità di bloccare l’ordine per la natura personalizzata del bene. Gli oggetti sono molto belli ma la politica del “customer care” è molto deludente, possiamo dire pari a ZERO! Grande delusione!

Forse non mi sono spiegato bene, quegli oggetti che volevo al posto di questi per una ragione di principio e di costi non li acquisterò più e dovrò tenermi oggetti che non desideravo più (colpa mia lo so). Ma un ordine fatto di domenica e provato a modificare lunedì mattina mi sembra ancora troppo incomprensibile la vostra policy di non venire incontro al cliente, considerando anche i costi degli oggetti. Lo so, il mio è solo uno sfogo inutile, ma per voi deve un FEEDBACK da considerare nel vostro atteggiamento verso la clientela. Saluti

Iris galerie vient de répondre à mon avis désastreux sur Trust pilot en moins de 8 jours alors qu'ils ne sont pas capables de me livrer ma commande en 4 mois!!!
En résumé ils ne livrent pas les commandes mais ils répondent aux avis en disant qu'ils s'en occupent.
De vrais professionnels!!!

The colors on the finished piece vary tremendously from the images I saw, photographed and expected at the store when I had the pictures taken. I had bought my first piece in a bit of a rush on a tour but was very excited with the display items seen and the pictures taken so on a next stop, in Barcelona I purchased a second item.
I was very disappointed with the color differences of the eyes ( photos and real life eyes versus the finished pieces )and the metal used which did not look at all like the nice gold color displayed. The larger medal looks old, worn- like even and hardly a gold color finish. On top of that I immediately received a bill for each one from FED EX requiring payment on both packages which I understood shipping was included.
Not satisfied at all !

I bought three products, and they only shipped two. There's no way to contact them, only a bot. I'm deeply disappointed. Iris Galerie Venice Rialto

We had an amazing experience at the Dublin Iris Galerie,
Ana was very helpful in helping us decide what options worked well and we all had a lovely time and are very happy with the results. Thanks Ana and your team for your help!

La perso
nne qui vous reçoit est tout simplement géniale mignonne,adorable, humaine je remercie Nina pour sa gentillesse et sa bienveillance.

Super échange avec Nina, très gentille et accueillante ! Je reviendrai pour sûr.

We first discovered this concept in Venice but then stumbled across it again in York. We had our eyes redone and the quality difference was amazing.
Lucy wasnt just there to sell a product or idea, she clearly loved her job and loved helping customers.
Its expensive and can be overwhelming deciding what to have. But I can honesty say Lucy is a true ambassador for your company and her knowledge about the products and eyes are fascinating.
We ordered a light box in the end but I'm sure we will be adding to it.
Lucy is calm, organised and professional young lady,you'd do well to use her abilities to further develop the locations of this amazing company.
Many thanks.

Achat d un pendentif iris en 2025 on voit plus trop à travers trouble sav ne fonctionne car garantie fini garantie 1 an au tarif du pendentif sa tiens pas longtemps très déçu

We bought 2 necklaces for $350. When they came in, they were not “necklaces” it was just an eraser-sized pendant. For that much money, a chain should have been included as that how it was advertised and what we agreed to pay for. Secondly, they did not label the pendants and my friend and I could not tell which one was hers and which one was mine (and our children do not have similar eye colors). The pendants looked very different from what they showed us in the store. Lastly, there is no contact info. for the company. The product was supposed to arrive within 2-3 weeks and it took almost 6. I wanted to inquire and track where they were but there was no way to do that, we didn’t even receive email confirmations when we bought them even though they took our email addresses. Once they did come and we were so disappointed and felt deceived as we did not receive chains for the necklaces and were unsure whose pendant was whose, there was no way to get in touch with this company.

me and my mother went to Windsor for the afternoon I noticed the shop and walked in and had to look at the eyes to see what they did when we went inside the staff were very polite and warm welcoming and had a great service and I would definitely be back again.

What a disappointing and time-wasting experience at Iris Galerie Blue Mountain.

We were visiting from Labrador City, Newfoundland and Labrador, when my sister-in-law and her special-needs son decided this would be a wonderful experience—something unique they could cherish forever.

Taking his eye photograph was understandably difficult and required several attempts. To the photographer’s credit, she was patient with him, and we were finally able to capture a good image. Because of this, all four of us decided to have our eyes photographed and were interested in purchasing charms or photo blocks.

We were told the images would take approximately 15–20 minutes to process and that choosing and completing our order would take another five or six minutes. We walked around the village, got a drink and returned about 25 minutes later.

The photographer acknowledged us and said, “I’ll be right with you.” However, we then waited another 25 minutes while she photographed a different family, reviewed their images, made adjustments and explained all the available packages to them. Meanwhile, we continued waiting—even though we had returned exactly when instructed and were ready to place an order.

The young gentleman behind the counter was polite, thanked us for our patience and acknowledged us, but the photographer never returned to complete our experience.

What began as something meaningful for my nephew and our family ended in frustration and disappointment. We were left feeling as though our intended purchase was not valuable enough to deserve her attention and that another potential sale was more important.

Customer service is not only about taking a good photograph—it is also about respecting customers, honouring commitments and treating every family fairly. Iris Galerie’s head office should review how this location handled the situation and provide additional customer-service and ethics training.

We left without the keepsake we had been looking forward to and, unfortunately, cannot recommend this location based on our experience.