If I could rate it a 0, I would! Purchased a pair of merrell moab 3's in aluminium and it arrived with one side missing. The customer service is super slow and unhelpful, with only a claim saying that... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I bought some trekking poles. They arrived carefully packaged and on time. Great purchase experience.
Purchased a sleeping bag that was listed as “available” on the website. Paid, received confirmation that order was “in process”. Three days later and it’s crickets. I asked for an update and received... Vis mer
Selskapet har svart
This was my first time buying from Inwild and a good experience. I was looking for an item that was not available for me locally at all and found it here for a very competitive price. The parcel took... Vis mer
2,7
Under middels
53 anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great Service, Good Prices
Enjoyed my purchase experience with Inwild. The prices are good, my Osprey Eja pro arrived safely packaged, and much earlier than predicted! I just told another person I was talking with who needs something to check out Inwild. I will definitely order from Inwild again!
8. juni 2024
Anmeldelse skrevet uten oppfordring
Avoid at all costs
Took more than a month of constant calls to them in order to get a refund for a simple return. Awful customer service, avoid.
11. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Inwild
Dear customer,
thank you for contacting us and sending us feedback.
We deeply apologize for the late refund.
Unfortunately your parcel resulted as delivered, however the courier handed the shipment at the wrong section of our warehouse which caused the delay in processing the return.
Your refund has been correctly issued in the same payment method used to place the order.
Kind Regards
Inwild Team
Don't bother ordering to the UK
Don't bother. The delivery amount is quite chunky already, but then be prepared for customs charges. The postal service they used (Poste Italiano/SDA) are notorious for just dumping the parcels at a ParcelForce depot and telling you they attempted deliver, for you to chase down. I then had to get in touch with Parcelforce who traced it by postcode (as the tracking number SDA provided didn't work), they then give you a customs payment number which you can use to pay online, with Parcelforce adding an additional clearance charge.
So a £120 order grew to about £200 with various taxes and fees.
And took about 2 weeks to track down and resolve.
12. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Inwild
Dear customer,
thank you for contacting us and sending us feedback.
We are sorry to hear that you encountered some difficulties in receiving your order.
Unfortunately custom procedures are not always smooth and therefore even after paying the charges the parcel might be held for quite some time.
However our customer service didn't receive any communication from you regarding this issue: for future reference, when you encounter difficulties with your parcel, please contact us and we will do our best to help you.
Kind Regards
Lordgun Team
Dreadful
Dreadful! Ordered hiking poles, got emails saying they were on their way and then last minute told they weren't in stock. 2 weeks later and still waiting for my refund. Total thieves
3. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Inwild
Dear customer,
thank you for contacting us and sending us feedback.
Unfortunately there has been an error in the number of stock available and we confirmed this mistake only after you placed the order. Therefore we have been obliged to cancel your order and issue a full refund.
The refund has been issued in the same payment method used to placed the order, however please note that the time for processing the refund is not something managed by Inwild.
The credit card company might take a couple of weeks in order to reflect the transaction in the card.
We apologize for the inconvenience and thank you for your understanding.
Kind Regards
Inwild Team
Product tegen een goede prijs
Product tegen een goede prijs! Levering duurt wat langer, omdat het uit Italie moet komen. Maar dat weet je en is dus geen probleem.
16. april 2024
Anmeldelse skrevet uten oppfordring
Very poor service
Very poor service. They passed on the wrong/incorrect address to the courier. After that, it’s taken so far over 1 month trying to get it resolved. I still haven’t received my order and their customer support takes 5 to 10 days to reply when I email them. Resorting to credit card dispute now.
1. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Inwild
Dear customer,
thank you for contacting us and sending us feedback.
The delivery address given to the courier is the one that the customer writes down when placing the order.
We contacted you to confirm whether or not the address is correct and you replied that the delivery address is correct.
We would like to point out that your parcel was not delivered due to the absence of the recipient.
The courier attempted delivery three times, but could not deliver the parcel for the same reason.
The delivery company also asked the addressee to contact them directly, but without the cooperation of the customer, the delivery could not be rearranged.
In the end, the parcel was returned to the sender and we issued a refund.
Kind regards
Inwild Team
Quick delivery and decent return…
Quick delivery and decent return policy. Shipping back from NL to Italy took some time, but procedure was clear and was handled well. No complaints.
1. januar 2024
Anmeldelse skrevet uten oppfordring
Good price and fairly quick delivery giving they came from Italy. Price was a good 40 pounds cheaper even with the postage. Be aware that high price items will attract customs charges.
Good price and fairly quick delivery
12. september 2023
Anmeldelse skrevet uten oppfordring
Don't order if from UK - High Costs
Have yet to receive the items, though it looks like delivery is prompt. I am in the UK. Charged £11 for delivery by InWild and then another £42 by customs for taxes (which was not included in the original order but is paid by FedEx, and then you have to pay in order to receive the items). Not worth it in my opinion. It does say on the website, but only if you search for it.
19. august 2023
Anmeldelse skrevet uten oppfordring
Was a little sceptical…
Was a little sceptical about ordering from Italy to UK but absolutely no problem at all. Order processed really quickly and with fed-ex took about a week to arrive.
17. august 2023
Anmeldelse skrevet uten oppfordring
I was very satisfied
I was very satisfied. The order came quickly also to NON EU country. Thanks a lot.
27. juli 2023
Anmeldelse skrevet uten oppfordring
Dette er Trustpilot
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Lær mer om andre slags anmeldelser.
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Lær om anmeldelsesprosessen på Trustpilot.
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