Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Don't be fooled by the .co.uk website they are based in the EU and your order will be taxed when it enters the UK + a courier admin charge. There is some small print on the site about this but the .co.uk website makes it extremely misleading. Avoid.
If I could rate it a 0, I would! Purchased a pair of merrell moab 3's in aluminium and it arrived with one side missing. The customer service is super slow and unhelpful, with only a claim saying that they did not deliver a faulty product. Absolutely ridiculous, please DO NOT BUY from them!
Svar fra Inwild
Dear customer,
We take feedback seriously; however, your claim has been thoroughly investigated and does not align with our findings.
The item you purchased was received directly from our supplier and processed through our warehouse under standard quality control procedures. At no point was any irregularity detected. The parcel dispatched to you was intact and showed no signs of tampering during transit.
Based on these verifications, we have no evidence to support the claim that the product was incomplete at the time of shipment. As such, we cannot accept responsibility for the issue described.
We remain available to review any verifiable evidence you may wish to provide, but we will not proceed with claims that are unsupported by our internal checks.
Kind Regards
Inwild Team
I purchased a harness for my daughter at a cost of £40. Unfortunately it was too small. I requested a return via the convoluted method. No response for several days. I then made contact and the return was approved. At this point I realised I needed to return the item to Italy! This cost me £10. This is a .co.uk website and the fact that items come from Italy is not transparent. Anyway... the return arrived and I was only refunded £16.27... leaving me £34 out of pocket! Apparently this is due to return taxes! Disgusting and deceptive. Buy from this website at your own risk,
Svar fra Inwild
Dear customer,
thank you for placing feedback.
We’re sorry to hear that you were disappointed with your experience, and we appreciate the opportunity to clarify a few points.
Return requests are reviewed and approved manually rather than automatically, which means they may not always be processed on the same day. As soon as your request was reviewed, the return was approved and instructions were provided.
Regarding the return location, our company is based in Italy and all returns are sent to our headquarters. This information is not hidden — it is clearly stated during checkout that orders are shipped from the EU, and our full company details, including our Italian address, are available on our Legal Information page.
As outlined in our return policy, return shipping costs are the responsibility of the customer. Additionally, refunds are processed according to the actual value received after any applicable import duties or handling fees charged by carriers or customs authorities when items are returned from outside the EU.
We always aim to be transparent about our policies and encourage customers to review the shipping and return information available on our website before purchasing.
Kind Regards
Inwild Team
would give ZERO stars if possible,
probably the worst online shopping experience ever,
terrible customer service, company is not in the UK,
AVOID AT ALL COSTS, and it will cost you, shipping, returns, extra tax, your patience and sensibilities will be tested.
Svar fra Inwild
Dear customer,
thank you for placing feedback.
We’re sorry to hear about your frustration and we appreciate the opportunity to clarify the situation.
Your order was placed on Saturday 27th. Our warehouse operates Monday to Friday. For this reason, your order was processed and shipped with UPS on Monday, December 29th, the first working day after your purchase.
Unfortunately, during this period couriers were experiencing exceptionally high volumes, which caused delays outside of our control. We can confirm that your order has now been successfully delivered.
We sincerely apologize for any inconvenience this delay may have caused.
Kind Regards
Inwild Team
If I could chose 0 stars I would. Ordered a few pairs of socks fro’ them. When they arrived they were the wrong size. I immediately sent customer service a message letting them know I got the wrong size and would like the correct sent. It took forever for them to respond and their response was £6.93. That’s a 1/3 of the price I paid, I just wanted the correct I ordered sock sent. Their response was send them a video of me cutting the socks and I would get a refund. Really? I would have have loved to donate them since the my didn’t fit an it was their errror. All communication took me continually asking them what’s going on. Terrible company.
RESPONSE TO THEIR COMMENT:
Yet another reason not to shop with them. Their response states that I would have to pay for the shipping back of the item that they incorrectly sent to me. Worst customer service. Shop elsewhere.
Svar fra Inwild
Dear customer,
thank you for contacting us and sending us feedback.
We’re truly sorry for the inconvenience caused by the wrong size being sent and for the frustration this situation created.
As an Italy-based company shipping internationally, return shipping from the U.S. can unfortunately be very expensive. For this reason, our first proposal was to let you keep the items and issue a partial refund, so you wouldn’t need to return them at your own expense. When this solution was understandably not acceptable to you, we offered a full refund instead, requesting proof of disposal of the incorrect items as an alternative to a costly international return. This is a standard practice many small businesses use in similar situations.
We can confirm that the full refund has now been issued.
We apologize for the inconvenience caused.
Kind Regards
Inwild Team
I won’t be using this company again. I’m well aware of shipping lead times and have ordered gear from Italy before with no issue. This company say it can take 25 working days for delivery. I ordered a helmet on 1 August thinking it’s likely to arrive by 28th. Unfortunately it did not. It’s now over 25 working days since I ordered and I’ve asked for a refund. This has not been actioned and the company are expecting me to keep waiting on them sorting it out the delivery. I don’t need the helmet anymore as I had to get one at short notice from another seller for the climbing trip. Really poor customer service.
Svar fra Inwild
Dear customer,
thank you for contacting us and sending us feedback.
We’d like to clarify that the shipping method selected at checkout was the Postal Service, which has an estimated delivery time of up to 25 working days (excluding weekends and public holidays).
According to the tracking information, the parcel appears to have been delivered to a depot. We understand from your message that the courier has not provided any further details or notification, which we completely understand can be frustrating.
While couriers typically do not accept claims before the full estimated delivery window has passed, we have taken the initiative to open a case with them on your behalf, given the circumstances.
At this stage, we are unable to issue a refund while the parcel is still in transit or awaiting confirmation. A formal written confirmation from the courier declaring the parcel as lost is required in order to proceed with a refund.
Please rest assured that we are actively following up with the courier and doing our best to expedite the process. However, these investigations can take some time as they handle multiple cases simultaneously.
We sincerely apologize for the inconvenience and appreciate your patience and understanding as we work toward a resolution.
Kind Regards
Inwild Team
Would not recommend to buy from if you are outside the EU as I had to pay fees over half the price of the product despite being under £135. The customer service was good they got back to me quickly. Domestic VAT is only included instead of import VAT so I think they should include this in the info box below or just say “Domestic VAT Included”. Company was fine but if you are in the UK you would be cheaper ordering full priced items for 10% off.
If you’re looking at a site and it’s in EUROS. ITS LIKELY THAT THE COMPANY IS ABROAD PEOPLE.
(THATS FOR THE PEOPLE WHO COMPLAIN ABOUT CUSTOM CHARGES)
This company is awesome!!!!
They charge a bit less, but there are obvious custom charges. Which make it slightly more expensive. But in my case, I couldn’t get them anywhere in uk. So my search ended up with these guys. I still would have been happy even if they were same as uk price.
Every thing was smooth. Excellent packaging also. As soon as I paid customs online.(which was easy) I got it the next day.😁👍
This pretends to be a UK company, but ships from Italy.
There is no mention of this prior to order.
After payment, but prior to delivery, EU VAT is then added.
I only found out on the day of delivery with a demand for an additional £68 on a £150 item.
If I had realised, I could have bought from a genuine UK shop for less.
I won't be paying the duty!
Svar fra Inwild
Dear customer,
thank you for contacting us and sending us feedback.
We are sorry to hear that the custom charges have inflated the price of your purchase, however unfortunately custom procedures are out of our control and therefore we cannot advise clients in advance how much the additional fees will be.
UK is not part of the EU anymore and therefore for goods imported from abroad custom charges apply.
However we inform the client in the cart that there are additional charges to be paid at the time of delivery, and a pop up window with information regarding custom fees is shown before proceeding to checkout.
In order to continue to the payment page, the customer must click on the “I understand, proceed” button.
Kind Regards
Inwild Team
I ordered some items, and they arrived 6 days later exactly as described - so I'm happy and will probably use them again, especially as the prices were slightly cheaper than elsewhere.
However, I scored this review 4 rather that 5 is because the site looks like it is in the UK - it has a UK domain name, the prices are all in GBP and the first shipping option is Royal Mail Parcelforce.
But the site is not British, and everything ships from Italy - this isn't a problem in itself, it's just not that obvious, which means you could get caught out by import duty (I wasn't) or orders could take longer than expected.
Yes, there is an import duty disclaimer - but it's still sketchy on detail.
Still no big deal, it's here and it arrived well packaged!
UK domain used, website in English, paid in sterling, ships from EU, VAT included, however the company is not British and has no connection to the UK at all, so if there's a problem you are not covered by UK law as you would expect, instead it is EU and Italian law. I feel like I have been duped. I ordered on the 2nd June, it was delivered on 11th June. A fault arose with the product I had purchased which I reported within the 30 days as specified in the UK Consumer Rights Act, 2015 for a full refund but I've been told this doesn't apply, and I have been fobbed off by "Customer Care" for over a month who say their supplier hasn't got back to them. The website appears to me to be deliberately misleading and the customer service is a joke, as demonstrated by their reply below, 13 months later.
Svar fra Inwild
Dear customer,
thank you for contacting us and sending us feedback.
If you kindly check this page https://www.inwild.co.uk/legal-information , you will see that we publish the address where we are located in.
Since we ship worldwide we have different versions of our website, however our location is the same.
Our products are covered by 2 years of warranty. If the client wishes to file warranty, he/she must contact us because the case must be filed through Inwild. The warranty case, however, is carried out by the supplier because as a retailer we can only act as intermediate between the client and the supplier.
Kind Regards
Inwild Team
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.
