Invitation Homes Anmeldelser 

I have moved out on April 30th as agreed upon my lease terms and as of today I have not received my deposit. They do I fact tell you how much you’re going to receive within 30 days, but that’s not the same as receiving it. I contacted them June 4th to inquire about my refund check and was told it was cut on May 28th and to allow 30 days. I still live in the same state it should not take 30 days but I waited and here we are 30 days later and nothing. I emailed them last week and no response and I’ve been on hold now for over half and hour and no one answers. I can see why they were sued. Save yourself the headache and do NOT rent from them!!!

Once you pay the application fee, if you dont qualify they keep your money. So you pay them for nothing. Also they get back to you months later on a rental interest. Don't bother. Wish I would have seen the reviews prior to giving them over $300!

I wish I could give zero stars. This is a horrible company. Bug infested, filthy homes with broken pipes and mold are what they rent out. *I’ve already talked to the company and have no desire to give them anymore information. The pictures speak for themselves and a burst pipe since April!*

If I only think about my experience I will start crying. You need to do a lot to get approved for a rental, what of course is fine, but they do nothing for you. They rent me a house with a broken A/C. A waterheater vent that was not working. Carbonmonoxide came free!!!!!!! And this were just two of the main issues. The house was gross, paint stains everywhere even on new floors and new kitchen. And the communication is terrible!!!!!!

Francisco is outstanding. Always knows his job and what he is doing. He is polite, curious, friendly treats residents like he would want to be treated. Other techs should take lessons from him cause he does know his job no question on that.
Thank you, 😀 😊

Everyone at Invitation Homes from the time we put our application in to the time we moved in has been amazing very friendly, professional and kind during all processes we greatly appreciate everyone at Invitation Homes and we're happy to be leasing with them

The worst they close orders without completing when there are cost associated. I have been receiving the wrong size air filters but charged monthly, charged for solar panels that do not work people who own houses pay 80.00 renters pay upward 300 plus. On brand new house flooring shifting was inspected by contractor said repairs needed order closed. If they incorrectly charge you and offer a credit you never see it on the monthly ledger. List goes on

We are going on the second year renting from Invitation Homes this company definitely stands out compared to any other management companies we dealt with in the past, we had about three of them during the 14 years of renting.
Invitation Homes are very reliable. Their services are fast without any hassle and they are very easy to talk to.
We are very happy with them!

Did work order in a professional manner, installed part after a week

Worst company you want to rent a home from. These people are like communists. At the beginning they make feel like a king and very welcomed, and after they get you hooked on a lease they treat you like shit. Nobody ever answers the phone to solve your problems. Only some customer reps from the middle east that don’t do anything, just take a message to pass it along which never gets replied btw. The representatives that they assign to you at first disappear and you never hear from them again. They force you to take a cable and internet company of their choosing as well as all the other utilities and pool maintenance at whichever price and you can’t do anything about it. They force you to pay a/c filters every month even when you are supposed to change it every 3 months. They will send a million companies to fix anything that gets broken in order to save money instead of replacing it while you are not getting to use it. They always give the reason to the vendors or anyone else but you, in their minds the tenants are liars and people who are begging for attention or care instead of the main source of every salary in that goddamn company. And last but not least, don’t expect a penny back from your security deposit. No matter how spotless you leave the house, they do the inspection after you are gone which I suspect should be illegal, so that they can make up damages in order to keep the deposit. These three years with them was hell on earth. So if you are remotely considering renting from these demons, think again.

Invitation Homes is great because they schedule periodic visits during which we can express concerns or issues. For example, we conveyed that our garbage disposal sounded backed up and during this visit, the rep submitted a ticket and the next day the plumber came out for the repair. We're very happy that this company cares about the property it manages because we have had experience where they do not, in Florida so this is a breath of fresh air and alleviates our anxiety. Thank you so much!

While I’m not always %100 happy with Invitations Homes I am pleased with the work that was recently done to fix a problem with a dehumidifier that stopped working. They sent out another tech who solved the problem and fixed it and explained what to do the next time it stops working. Thank you Idris.

After renting over a year you will be charged for maintenance visits, that are not caused by you. PLEASE make sure you document everything at the time of your move in and take photos. I have received over $200 in maintenance fees.

I have been living in a wonderful IH home for 11 years now. I have been treated very well by the staff of IH. The IH techs are really great. Even in times of emergency maintenance, they have not failed me. I was in the hospital after having a heart attack when my kitchen sink developed a leak. They fixed it quickly, cleanly, politely and understood I was moving slow in recovery. I can't say enough about the time I have had with IH.

You can go find my precious 2 star review back around May about all the trouble we went through with damn near every amenity. After posting that review my phone got some attention from Invitation Homes talking about reimbursing us for all our troubles, our person will reach out to you Wednesday when she’s back in office, all the excuses. They still ordered a wrong dish washer for us when one finally came in. Reordered a new one to fit which took another couple of days to get there. So we hand washed dishes for about 3 months. Which again, not a problem, IF I don’t pay for a dishwasher. The only reason I bumped it up to 3 stars is because a service technician was awesome who came and installed our dishwasher and was the one who knew which dishwasher we needed. And Tina, whatever section she works with in the company seemed to communicate pretty well. But in the Aurora area, I’m not sure who’s running it or in charge of it, but they need some help. They’ve stopped reaching out, we were NEVER reimbursed for any amount of money. The only communication we’ve gotten was an email with our car parked outside the garage because I had been loading tools in the back and hadn’t moved it yet and that would violate an HOA fee.

Our leasing specialist Shakia was amazing. As soon as she passed off our lease the trouble kicked in immediately. The AC was identified as completely broken during orientation walk through on 5/29/26 and maint ticket opened by Invitation same day. Here we are on 6/22/26, 25 days later, with still no AC, 87 degrees in the house and no one will contact us nor approve the repairs to the AC company. They continually close the maint ticket, most likely to get around NV State Law that landlords have 48 hours to fix AC. No one will help us or even return our calls nor the AC company's calls. This is our introduction to Invitation. We are heartbroken that we are being dismissed and no one cares.

We have only lived here for 3 months and have already had 3 major maintenance issues and a big billing issue. All of the contractors who have come to clean up the issues have been nothing but lovely, helpful people, but Invitation Homes participates in some scummy practices. If I could give them 0 stars I would.

Run don't walk!

Zero stars is appropriate for this Company!!

I have been a resident / tenant with Invitation Homes in South Florida, and my experience has been extremely disappointing. It is a constant battle to get assistance with basic property maintenance and upkeep. Requests for exterior painting, replacement of deteriorated mailboxes, and replacement of aging, oversized appliances are often ignored or delayed for extended periods. Even when maintenance requests are submitted, there is little to no follow-up on recurring or unresolved issues, leaving tenants to repeatedly report the same problems.

One of the most frustrating aspects of renting from Invitation Homes is the annual rent increase of 3% to 4%, which appears to be completely non-negotiable. Even during the COVID-19 pandemic, when many families faced financial hardship, the company continued imposing the same rent increases without consideration for residents' circumstances.

Communication from upper management is virtually nonexistent. Concerns, complaints, and requests for escalation often go unanswered, creating the impression that resident satisfaction is not a priority. The lack of accountability and responsiveness from leadership only adds to the frustration of dealing with ongoing property issues.

Additionally, Invitation Homes' billing practices raise serious concerns. Residents are charged for items and services such as A/C filters, Smart Home features, and now internet services, regardless of whether these add-ons provide meaningful value to the tenant. These charges can feel excessive and unfair, especially when basic maintenance and customer service expectations are not being met. What they consider "minor" maintenance costs or deemed neglect by the Tenant will be charged to your Account and you are strong armed to pay these fees as they become a mandatory cost included with your Monthly rent.

Overall, my experience has been that Invitation Homes prioritizes collecting additional fees and increasing rent over maintaining properties and addressing resident concerns. I would strongly encourage prospective renters to carefully review all fees, policies, and maintenance expectations before signing a lease.

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UPDATE
Invitation Homes never sent a follow up email to address their negligence just another example of the non customer service you will experience with dealing with this Management Company.

This is the worst property management company I have every seen!! If I could give less than a 1 I would!!

They do not allow you to speak with your property manager. They charge you for things they cant explain and threaten you with eviction if you dont pay these strange fees.

David did an excellent job in guiding us through what to expect with our move out. He pointed out what we really needed to focus on and what wasn’t our responsibility, and was clearly knowledgeable of what would be needed to maximize the return on our deposit.